44
Problems
with Paper
Handling
Paper feed
failure
• The print media has been
loaded incorrectly.
• The print media is out of the
supported media range.
• The feed roller is dirty.
• Too many papers in paper tray.
• Please install the printing
medium correctly. If a special
printing medium is used, enable
the multipurpose feed tray
mode.
• Please use the print media
within the specification range.
• Clean the feed roller.
• Take the excessive papers out
from tray. For printing on a
special medium, use the
multipurpose feed tray.
Paper Jam
• Too many papers in paper tray.
• The print media is out of the
supported media range.
• There is foreign matter in the
paper path.
• The feed roller is dirty.
• Internal parts failure.
• Take the excessive papers out
from tray. For printing on a
special medium, use the
multipurpose feed tray.
• Make sure to use the paper
that meets specifications. For
printing on a special medium,
use the multipurpose feed tray.
• Clean the paper path.
• Clean the feed roller.
Print multipage
feed
• Excessive static electricity on
the print media.
• The print media is damp and is
sticking together.
• Internal parts failure.
• Separate the print media to
eliminate some static electricity.
It is suggested that you use the
recommended print media.
• Separate the print media or use
better quality and dry print
media.
Note:
•
If the problem persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.
Summary of Contents for PT16B2B Series
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