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Pantum PT16B2B Series, User Manual

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11

Troubleshooting

Please read this section carefully. It can help you solve common trouble in the printing process. If
the problems appeared cannot be solved, please contact Pantum Aftersales Service Center.

Clearing Jammed Paper

Middle jam

Please follow the following steps to clear the jammed paper if you are prompted of a paper jam by
the LCD.
1. Raise the scanning platform until it is locked.

2. Open the output bin by the upper right ridge of the concave section.

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Summary of Contents for PT16B2B Series

Page 1: ...Monochrome Laser Multifunction Printer Pantum PT16B2B PT16B3B PT12B2A PT12B3A Series BM2300 BM1800 Series...

Page 2: ...Co Ltd is under license Other trademarks and trade names are those of their respective owners Wi Fi Direct Wi Fi Protected Setup WPS WPA WPA2 WPA3 and Wi Fi Protected Access are marks of the Wi Fi Al...

Page 3: ...l to the human body Since laser components are completely sealed in the printer laser radiation will not leak To avoid laser radiation please do not randomly disassemble the printer Caution Use of con...

Page 4: ...leaning the printer make sure the power is turned off Plugging and unplugging the power cord plug with a wet hand may result in an electric shock The fuser unit is hot during and after printing Touchi...

Page 5: ...device which otherwise may result in fire or electric shock Take care not to spill liquids onto the equipment 12 Do not disassemble the equipment so as to avoid the risk of electric shock Necessary re...

Page 6: ...use harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 27 FCC and IC RF Radiation Exposure Statement Caution To main...

Page 7: ...e for use within a specific voltage range in the approximate and harmonized regulations of members of Directive 2014 30 EU and Directive 2014 35 EU of the European Parliament and of the Council Radio...

Page 8: ...under Windows 12 Method to uninstall driver under macOS 12 04 Wired network setup applicable to wired network models 13 Set IP Address 13 Automatic Setting 13 Manual Setting 13 05 Wireless network se...

Page 9: ...29 Maintenance of Laser Toner Cartridge 33 About laser toner cartridge 33 Replace Laser Toner Cartridge 34 11 Troubleshooting 37 Clearing Jammed Paper 37 Middle jam 37 A paper jam occurs on the automa...

Page 10: ...ries 1 Cover of automatic document feeder This is used to remove the paper jammed in scanning for the ADF 2 Cover of scanner Open the cover of scanner to place the scanned originals on its glass plate...

Page 11: ...al document to be scanned 3 Output Tray Prevent the printed paper from slipping off 4 Automatic Feed Paper Deflector Slide the paper guide to match the width of the paper 5 Paper Stop Slide the paper...

Page 12: ...network with network cable 3 Power Interface For connecting product to power with power cord Control Panel Control Panel Overview The layout of the printer control panel is shown below Control panel...

Page 13: ...utton to enter ID card copy mode 5 Copy button Press this button to enter copy mode 6 LCD Display Display the operating interface and product information 7 Menu button Press this button to open the ma...

Page 14: ...nese Postcard Folio Oficio Big 16k 32k 16k Big 32k ZL Yougata4 Postcard Younaga3 Nagagata3 Yougata2 Custom Media weight 60 163 g m Feeder tray volume 150 pages 80 g m Output tray volume 100 pages 80 g...

Page 15: ...tray 2 Slide the automatic feed guides to match both sides of the paper 3 Raise the output tray to avoid the paper from slipping and falling 4 Load the paper into the automatic feeder tray with the p...

Page 16: ...ediately remove the paper envelopes and transparencies Stacking paper or envelopes may cause a paper jam or the paper curling Paper and Manuscript Use Process Manuscript requirements Source Type Size...

Page 17: ...iate paper size Note If the manuscript does not match with any size marker please align the upper left corner of the manuscript with the arrow Make sure there is no document in the ADF If a document i...

Page 18: ...ooth paper will make printing effect poor Please make sure that there is no dust fluff etc on the paper Paper shall be put on a flat surface and stored under a cool and dry environment To avoid influe...

Page 19: ...10 2 Adjust the document guide till it gets close to the paper stack Note ADF Document Feeder can hold up to 35 sheets of paper and feeds them sheet by sheet...

Page 20: ...Wi Fi Connection Connect printer via Wi Fi Configure Wi Fi and install driver via USB cable 1 Computer is already connected to router via Wi Fi Note BM2300W BM2300AW printer only supports 2 4 GHz whe...

Page 21: ...because of multiple operating systems 1 Click the Start menu of computer and then click All programs 2 Click Pantum and then Click Pantum XXX Series Pantum XXX Series where XXX represents product mode...

Page 22: ...ation work 2 The printer will receive the IP address assigned by server automatically It may take server minutes to receive IP address under the influence of network environment You can print the Netw...

Page 23: ...ss network printer 3 Computer connecting to access point via wireless network 4 Computer connecting to access point via network cable Wi Fi Hotspot The wireless computer is directly connected with the...

Page 24: ...macOS system click Go Applications Pantum Utilities Wireless Network Configuration Tool on the computer Finder menu bar How to disable the Wi Fi network connected Connect the wireless network in infra...

Page 25: ...t the printer is connected to the network where the computer is connected to 3 Input the IP address of printer in the address bar of Web browser to visit the Web server imbedded in printer 4 Click Log...

Page 26: ...Devices and Printers select corresponding printerright click set print function in Printing preferences Some functions are as follows Functions Diagram Manual Duplex Collate Reverse Print N in 1 Poste...

Page 27: ...anual Duplex is enabled please refer to the printer cleaning instructions Do not attempt Manual Duplex when the Paper Type is set to Thick Paper or Transparent Film If more than 150 sheets of paper ar...

Page 28: ...e Set the paper size Receipt copying Intensity Adjust deep light copying effect by setting intensity Paper Size Set the paper size Note The collate and manual duplex copy are only supported by ADF mod...

Page 29: ...ument could be copied to one piece of paper Copying with the ADF and the glass platen are both supported The multipage includes 3 modes 1 Two in one 2 Horizontal four in one 3 vertical four in one Not...

Page 30: ...of manual duplex copying of original choose ADF mode Steps to use Manual Duplex Original Copying 1 Put an original into the ADF with its front upward and its top fed first meanwhile make sure there a...

Page 31: ...5 After completion of copying one side put the paper into the entrance as shown in figure without turnover or rotation Note If the turnover prompt on panel times out the machine will execute one side...

Page 32: ...ng Settings interface 3 Press direction key to select option to be set and press OK key to set option Receipt setting For better copying effect of bills you can enter the Bill Copy Setting menu to cha...

Page 33: ...WIA standard If using the application which supports TWAIN and WIA standard users can use the scan function and directly scan the images to the open application Pull Scan You can scan from the PC sca...

Page 34: ...the bottom right corner and start scan Call CIA through applications Operation Steps 1 Click on Finder icon on the bottom left corner of the computer desktop Find Image Capture in Applications and cli...

Page 35: ...to and then press OK 6 Select scanning parameters according to your needs then press Start to start scanning 7 If you want to perform a merge scan place the documents that you want to continue scannin...

Page 36: ...o input the server address user name and password to log in the server with specific operation steps as below 1 Be sure the printer and the computer are both switched on and connected with each other...

Page 37: ...lect Everyone and click Add 4 Change the Everyone permission level added in Step 3 to Read Write and click Share H in the lower right corner 5 If your shared folder path is displayed at the network pa...

Page 38: ...ic diagram is only for your reference Cleaning the Printer Note Please use mild detergents Please clean the printer in accordance with the following steps 1 Turn off the main power switch and unplug t...

Page 39: ...30 3 Raise the cover and gently wipe the platen glass with a soft cloth 4 Raise the scanning platform until it is locked 5 Open the output bin by the upper right ridge of the concave section...

Page 40: ...itive drum Warning Some parts of the printer are still hot within a short time after use When opening the front cover or rear cover to clean the parts inside the printer please do not touch the parts...

Page 41: ...e printer by using a dry and lint free cloth to gently wipe the shaded area as shown in the picture below Note For ADF machine you need to regularly clear scraps Please use a soft cloth to wipe the lo...

Page 42: ...r any source of ignition so as to avoid causing a fire When removing or disassembling the laser toner cartridge please pay attention to the toner leakage problem In case of the toner leakage resulting...

Page 43: ...from accidently spilling After removing the protective cover please immediately install the laser toner cartridge into the printer so as to avoid photosensitive drum damage caused by exposing to too...

Page 44: ...the concave section 3 Remove the exhausted cartridge along the guides 4 Open the package of a new laser toner cartridge hold the handle of the cartridge and gently shake around 5 to 6 times so as to m...

Page 45: ...ion of the arrow until you hear a click sound to complete the installation Note Check whether there is any seal on it before installing the laser toner cartridge into the printer if there is any pleas...

Page 46: ...appeared cannot be solved please contact Pantum Aftersales Service Center Clearing Jammed Paper Middle jam Please follow the following steps to clear the jammed paper if you are prompted of a paper j...

Page 47: ...guides 4 Gently draw the jammed paper out along the paper output direction 5 After removing the jammed paper insert the laser toner cartridge into the printer along the guides until you hear a click a...

Page 48: ...r in the tray and do not carry out the next print until the indicator light resumes print ready status A paper jam occurs on the automatic document feeder ADF 1 Open the ADF s top cover 2 Remove the p...

Page 49: ...ving the paper jamed close the top cover and then the printer will be back to the ready state If it is difficult to remove the paper jammed please try to open the scanner cover and remove it from the...

Page 50: ...Make sure the network cable of USB cable is connected correctly Failed to install the driver Check whether the print spooler service is enabled Check the power supply and the connection of the printer...

Page 51: ...r Paper is not installed correctly Please install the paper correctly Scanner is Busy With other scan jobs Please cancel the current scan job or wait for the completion of other scan jobs Scan failed...

Page 52: ...talled correctly The LCD screen prompts error messages Ensure proper connection of the power cord Disconnect and then reconnect the printer cable Check the Windows printer settings to ensure that the...

Page 53: ...is foreign matter in the paper path The feed roller is dirty Internal parts failure Take the excessive papers out from tray For printing on a special medium use the multipurpose feed tray Make sure t...

Page 54: ...rty or damaged Please use the original laser toner cartridge Please use the print media within the specification range Clean the feed channel Clean the platen glass White spots The print media that do...

Page 55: ...is dirty The internal part of the laser toner cartridge is damaged The feed channel is dirty The transfer voltage inside the printer is abnormal Scanning exposure If black background or gray backgrou...

Page 56: ...pying and scanning maybe it is scanning exposure and the cover on the manuscript is not properly closed The scanner is damaged Ensure to install the cartridge correctly Please use the original laser t...

Page 57: ...M2300A BM2300ANW Series 415mm 327 5mm 293 7mm Product Weight BM2300 BM2300W BM2300NW Series 7 5Kg No wrappage with random cartridges BM2300A BM2300ANW Series 8 6Kg No wrappage with random cartridges P...

Page 58: ...model Wi Fi 802 11b g n Applicable for Wi Fi model only Processor 600MHz Memory 128MB 256MB Frequency Band BLE 2402MHz 2480MHz Wi Fi 2 4GHz 2400MHz 2483 5MHz Wi Fi 5GHz if applicable 5150MHz 5350MHz...

Page 59: ...T Flatbed 10 s ADF 12 s Maximum number of continuous copies pages 99 pages Zoom ratio 25 400 Other Copy Functions ID copy Receipt copy N up copy Clone copy Poster copying manual duplex copying collate...

Page 60: ...1...

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