September 2022 17
VeriSafe Network Module User Guide, B21176 rev 1 [English]
Troubleshooting
FAULTS
When a fault is active the user will also see an exclamation point in the left sidebar and in the active faults
menu of the settings page
Fault
Troubleshooting
Hardware Failure (0)
Network module system status
indicator 2 flash error code
Contact Panduit support
Power over limit (1)
Check AVT connection for proper termination .
Settings files reset to factory
defaults(2)
Expected if new unit or user initiated a factory reset, do nothing in this
case
If repeatedly occurs replace unit
Data received from AVT was
unable to be processed (3)
Check AVT connection
Check AVT and Network module termination resistor switch positions .
Move AVT connection cable away from possible noise sources
Timeout while communicating
with AVT (4)
SD card error (5)
Contact Panduit for support around SD Card errors and possibly
reseating or replacing the SD Card .
SD card full (6)
download logs (if necessary) and then delete logs from the web interface .
restart the unit and confirm the system is able to log .
Stale Time (7)
Check NTP server can be reached from device location
Time not set (8)
Set time using the settings page (set time button or NTP time setup)
Could not load custom
certificate(9)
Check that the certificate was generated properly and upload again .
CLEARING FAULTS
The user has the ability to clear active faults (see
Faults
section) . If the network module determines the fault
is still active it will repopulate . To verify a fault has been cleared restart the network module .
