© Panduit Corp. 2013
USER MANUAL
TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01
Page 69 of 73
8-2013
The vertical printing
position is incorrect
Media sensor sensitivity is not
set properly.
Label size is incorrect.
The vertical offset setting in the driver
is incorrect.
"Set the correct label size.
Adjust the Top Offset (Print
Features) or
Label Offset (Print
Properties
Advanced
Setup) parameters, within the “Print” windows.
The horizontal
printing position is
incorrect
Wrong label size setup.
The parameter Shift X in LCD menu
is incorrect.
The Left Offset setting, within
“Features”, in incorrect.
Set the correct label size.
Press [MENU]
[SELECT] x 3
[DOWN] x
5
[SELECT] to fine tune the parameter of
Shift X.
Adjust “Left Offset” (Print
Features).
Missing printing on
the left or right
side of label
Wrong label size setup.
Set the correct label size.
Real Time Clock
time is incorrect
when rebooting
the printer
The battery has run down.
Check if there is a battery on the main board.
Multi interface board
doesn’t work
The installation is incorrect.
Check if the board is plugged in the
right connector.
Power and Error LEDs
are blinking fast
Power switch OFF and ON too fast.
Turn off the printer and wait all LEDs are
dark, and turn on the printer again.
Wrinkle Problem
Printhead pressure is incorrect.
Ribbon installation is incorrect.
Media installation is incorrect.
Print density is incorrect.
Media feeding is incorrect.
Please refer to the next chapter.
Please set the suitable density to have
good print quality.
Make sure the label guide touch the edge of
the media guide.
Gray line on
the blank label
The printhead is dirty.
The platen roller is dirty.
Clean the printhead when changing a new
label roll
Clean the platen roller when changing
a new label roll
Irregular printing
The printer is in Hex Dump mode.
The RS-232 setting is incorrect.
Turn off and on the printer to skip the dump
mode.
Re-set the RS-232 setting.
6.2 Mechanism
Fine
Adjustment to Avoid Ribbon Wrinkles
This printer has been fully tested before delivery. There should be no ribbon wrinkle
presented on the media for general-purpose printing application. Ribbon wrinkle is related to
the media thickness, print head pressure balance, ribbon film characteristics, print darkness
setting…etc. In case the ribbon does wrinkle, please follow the instructions below to adjust
the printer parts.
