45
Q
:
Are all browsers supported?
A: All browsers have different configurations. The following browsers have been tested:
Browser
Version
Internet Explorer
7.0, 8.0, & 9.0
Chrome
19.0 PC and Mac – slideshow may not work
depending on browser’s settings
Safari
6.0 Mac, 5.1.7 PC
iOS Safari
5.1 or later for iPhone, iPad, or iPod
Android WebKit
2.3, 3.01 or later for Android Tablets
Q: My browser or slideshow is not working?
A: Since all browser settings are different, make sure no proxy is set, nor secured HTTP protocol
is supported.
If you are not directed to Easy View automatically, you must type in your
default home page URL
, e.g.,
http://www.google.com
or type in
http://10.10.100.1
. This step will
redirect you to “Easy View” page.
Q: My browser can’t access the Easy View window and the Easy PhotoView slideshow
window?
A: When DNS is resolving your request to launch Easy View session, you can enter URL –
http://10.10.100.1; Browser will open an Easy View session. Make sure no proxy or HTTPS
session is engaged. Make sure to turn off Ethernet interface if you are connected to Ethernet
and Wi-Fi ports at the same time.
Q: When in the PhotoView slideshow, why are only 15 images displayed and then starts
over with the first displayed image?
A
:
By design, the slideshow displays images by groups of 15 at a time. To see additional images,
return to the Easy View screen, click on the right arrow to advance to the next page, and then
click on an image to start the slideshow of that group of images.
Q: Why can’t I view a PDF document in the browser window?
A: PDF documents must be downloaded before you can open them.
Q: Why can’t I see my recently scanned images?
A
:
All browser session cache should be deleted to allow new scanned images to be displayed.
Q: Why can I still see scanned images deleted from Internet Explorer?
A
:
Certain Internet Explorer 7 or 8 SP2 has particular problem to delete selected files and they
reappear on SD Card. You can delete thru LCD Preview and Delete (User Guide, Page 19) or
thru PC-connect to delete physical files using Windows Explorer.
Q: Why are my files are no longer accessible through the Wi-Fi connection?
A: If using a microSD card
(not included)
, do not remove the microSD card while you are
connected via Wi-Fi. If you have done so, you must restart the scanner to reconnect with Wi-Fi.
Feeder Dock
Q: Will the feeder dock recharge the rechargeable battery?
A: Yes, when the feeder dock is connected to power via the power adapter, and
when the
scanner is off
, the feeder dock charges the battery.
Q: Do I have to use the feeder dock to charge the scanner?
A: No, although you can use the feeder dock, you can also charge the scanner using the included
microUSB cable.
