Panasonic WX-CC412BP Operating Instructions Manual Download Page 51 | Manualshive

Page: 51 / 52

background image

51

English

Troubleshooting

Check the following before requesting repair.

Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question
related to engineering.

Symptom

Cause/solution

Reference pages

No communication between
the order post, Belt Packs
and All-In-One Headsets is
possible.

w

p

Is the power cord connected securely to the AC input terminal
of this unit and to the power outlet?



Check whether it is connected.

Operating

Instructions

<Installation

Guide>

Paging between the store
personnel is possible, but
talking with the customers
using the order post is not
possible.

w

p

Have the microphone input and speaker output of the order
post been connected properly?



Check whether it is connected properly.

Operating

Instructions

<Installation

Guide>

An echo is heard from the
earphone of the headset
when an individual is talking
into the headset microphone.

w

p

The speaker and microphone for the order post may not have
been installed correctly.



Check that the speaker and microphone are placed at a

sufficient distance from each other, and anchor them securely
so that any vibrations are absorbed.

WX-CS560

Operating

Instructions

w

p

The input and output audio levels may have been set too high.



Lower the audio input and output levels (OUT MIC/OUT SP) for

the order post to the appropriate level. (Feedback noise can be
prevented by selecting a setting that lowers the audio input level.)

P.30

w

p

The echo canceller is off or its level is low.



Set the echo canceller to the appropriate level.

(The default setting is “MID”.)

P.32

The voices from the order
post microphone cannot be
heard or are very low.

w

p

The order post microphone may not have been installed
correctly.

w

p

Are the [Outside Mic] settings correct?



Confirm the connected order post microphone and the correct

[Outside Mic] settings.

P.16

A lot of noise is heard from
order post.

w

p

The digital noise reduction is off or its level may be low.



Set the digital noise reduction to the appropriate level.

(The default setting is “MID”.)

P.32

There is no reaction even
when the buttons on the
touch panel are touched.

w

p

Is the touch panel dirty?



Clean the touch panel.

If there is no improvement even after it has been cleaned, adjust
the touch panel.

Operating

Instructions

<Installation

Guide>

When one of the buttons on
the touch panel has been
touched, another button
reacts instead.

w

p

The touch panel must be adjusted.



Adjust the touch panel.

P.14

Communication breaks up or
it is hardly possible to hear
what is being said.

w

p

Are the All-In-One Headsets or Belt Packs too far away from
the Center Module, or are there any obstructions such as
concrete walls or metal devices between the Center Module
and the All-In-One Headsets or Belt Packs?



Contact the store where you purchased this unit, and move this

unit to a location where there are no obstructions around it.

–––

«
...
49
50
51
52
»

Summary of Contents for WX-CC412BP

Page 1: ...Operating Instructions Setup Instructions Center Module Model No WX CC411BP WX CC412BP English Français ...

Page 2: ...st microphone Outside Mic 16 Setting terminals Terminal Settings 17 Setting the All In One Headset or Belt Pack Headset 18 Setting the single talk TALK 22 Setting the Wireless Repeater Wireless Repeater 22 Store settings Store Settings 25 Setting the nighttime volume 25 Setting the store hours 26 Setting the tandem lane WX CC412BP only 28 Setting each lane Lane 30 Setting the volume of input sound...

Page 3: ...All In One Headsets and Belt Packs p p This unit has a 7 Type LCD display with a touch panel and is easy to operate p p This unit can be connected to an IP network using Ethernet to enable remote control operations to be performed p p Using an SD card it is possible to back up and restore the settings and save messages unique to the outlet p p The system contains a scheduler to enable the greeter ...

Page 4: ...IVE THRU LANE Hello Dual lane Operations in an environment in which the order posts are installed in parallel are referred to as dual lane operations With dual lane operations the vehicle detectors for lane A and lane B operate independently of each other and when each of these vehicle detectors is set to ON the greeter message for the lane concerned is played back These lane operations are suppor...

Page 5: ...F file These instructions describe the settings that must be performed before this unit can be used p p Operating Instructions Browser Guide PDF file These instructions explain access from the browser To read PDF files you will need Adobe Reader which is available from Adobe Systems When Adobe Reader is not installed on the PC download the latest Adobe Reader from the Adobe web site and install it...

Page 6: ...tion usernames and passwords alarm mail information FTP server information etc p p To enhance security after this unit has been accessed by the administrator all the web browsers must be closed without fail p p The administrator s password must be changed at regular intervals to enhance security Important w wAbbreviations The following abbreviations are used in this document SDHC and SD memory car...

Page 7: ... always perform the operations involving this display using one finger p p Do not use a ballpoint pen or other hard tipped or sharp object including fingernails to perform touch panel operations p p Do not press on the LCD display with too much force p p Do not use any of the LCD protective films available on the market The touch panel may not operate properly p p The inside of the LCD display may...

Page 8: ...n Touch this button to enter the character string that has been input Character type selector button Touch this button to change the type of characters that are to be input w wInputting the date and time Input the date and time by using the and buttons 2 3 1 Setting value display area The current setting values are displayed and buttons Adjust the settings by touching the and buttons Set Enter but...

Page 9: ...ut characters are displayed as Note p p Take a note of the password that you set so that you do not forget it p p Change the password at regular intervals for security purposes Important 3 Touch the Set button p p The Settings screen is displayed After setting the password You need to input the password 1 Touch setting button on the touch panel p p The password input screen appears 2 Input the set...

Page 10: ...display on the LCD display is updated For the inputting method refer to Inputting the date and time p 8 You can input the date and time from 2013 1 1 00 00 to 2035 12 31 23 59 p p The date and time on this unit is set with the following order month day year hour minute p p The time is displayed as a 24 hour clock p p The date and time on the LCD display are also displayed according to the above ru...

Page 11: ...st set the date and time to start and end Daylight Saving Time Touch the Edit button to set the date and time to start and end Daylight Saving Time Input the month day and hour to start end Daylight Saving Time and then touch the Enter button p p appears in the time display during Daylight Saving Time p p Specify DAY as the th day of the week If Last is set the 4th specified day of the week become...

Page 12: ...he password is changed w wSetting the network address This function is used to set the network for the Center Module 1 On the Settings screen touch the Installation Settings button and then the Network button DHCP This function is used to set whether to use the DHCP function OFF Set the IP address manually Input the IP Address Subnet Mask and Default Gateway ON Use the DHCP Set the IP address usin...

Page 13: ... p The following confirmation pop up screen is displayed To enter the change made to the network settings touch the YES button p p When the network setting is changed the system restarts automatically p p Touch the Setting Information button on the touch panel and then touch the System Info button to check the network status Note w wSetting the help contact Help Contact is a function that allows y...

Page 14: ... are displayed on the LCD display in Spanish Default setting English Screen Saver Set whether to use the screen saver function Set Screen Saver to ON to use it When you set the screen saver to ON if the LCD display is not touched for 3 minutes the back light of the LCD display automatically turns OFF to reduce power consumption The screen turns off when the back light is turned OFF OFF Do not use ...

Page 15: ... Touch the Set button p p The quick login settings are changed p p You can access the settings menu quickly when this function is ON and this means that you can display the settings menu without a password and change a variety of settings Take responsibility for the use of the function being aware of security concerns and the usage environment Important w wSetting audio quality Sound Band Set the ...

Page 16: ...remain in the Narrowband audio quality even when the setting is Wideband Note w wSetting the order post microphone Outside Mic Set the model of the microphone used at the order post The WX CM470P microphone supports the 100 Hz to 7 kHz audio range Wideband The WX CS560 microphone does not support Wideband Set to suit the model of microphone you are using p p Correctly set the model of order post m...

Page 17: ...p Refer to Speed Team in Convenient Functions in Operating procedures in the Operating Instructions Installation Guide for information about Speed Team operation p p Alert 1 to 3 terminals cannot be used for the connection of a button for Speed Team p p When a button for Speed Team is connected Speed Team operation can be switched ON OFF from both the touch panel and with the button p p If Speed T...

Page 18: ... speaker OFF The beep tone is not output to the order post speaker Default setting ON p p The volume of the beep tone output from the order post speaker is the same as the volume of the beep tone output from the kitchen speaker Refer to Setting the AUX SP p 31 for the procedure for changing the beep volume on the kitchen speaker p p The beep sound made when the call button is pressed is heard unti...

Page 19: ...or a Center Module that is in ID registration mode The Connecting center module A voice prompt will be heard from the earphone and the lane indicator will blink orange In the case of the WX CC412BP after lane A registration the Connecting center module B voice prompt will be heard and the lane indicator will blink green p p When ID registration has been completed successfully the Registration comp...

Page 20: ...er IDs for more than 32 units the IDs of the headsets not used for the longest time will be automatically deleted and then the IDs of the new units will be registered p p It is not possible to register the ID of a Wireless Repeater while ID registration mode of the All In One Headsets or Belt Packs is active Important How to delete an ID This function is used to cancel the ID registration of All I...

Page 21: ...s this screen is not displayed 3 Select the All In One Headsets or Belt Packs that will be registered in a group p p Set the All In One Headsets or Belt Packs to be registered in a group to ON p p Set the All In One Headsets or Belt Packs to be deleted from a group to OFF p p When deleting all All In One Headsets or Belt Packs from a group touch the Clear button Default setting All OFF p p If you ...

Page 22: ...ible to forcibly cut off TALK p p When the function is switched from OFF to ON while multiple people are using TALK communication continues until talking is finished However during the time when at least 1 All In One Headset or Belt Pack is continuing to TALK TALK is not possible on the other units Note w wSetting the Wireless Repeater Wireless Repeater This function is used to register or delete ...

Page 23: ...an continue to register until 2 Wireless Repeaters are registered in the Center Module Touch the Stop button to exit the ID registration mode p p To continue and register a 2nd Wireless Repeater perform steps 3 and 4 on the other Wireless Repeater Note When registration of the 2nd unit for a single Center Module is successfully completed the following pop up confirmation screen is displayed and th...

Page 24: ...SB power adaptor of the Wireless Repeater for which you want to delete the ID 2 On the Settings screen touch the Wireless Repeater button Lane A B button and then the ID Deletion button This appears only when the WX CC412BP is used p p All of the Wireless Repeater with registered IDs are displayed in a list 3 On the ID Deletion screen touch the Deletion button of the Wireless Repeater to be delete...

Page 25: ...f the voice output from the order post speaker is reduced automatically every day based on the set time to start and time to end the nighttime volume function Default setting OFF 3 Level Set the voice suppression level Set to 20 dB to 0 dB in steps of 2 dB Default setting 0 dB 4 Start Time Ending Time When you select AUTO set the times to start and end the Nighttime Volume Touch the Edit button fo...

Page 26: ... message is played back Closed When the vehicle detector is ON the closing greeter message is always played back Use this function if the lane is closed etc Holiday When the vehicle detector is ON the holiday greeter message is always played back Use this function when playing a special greeter message on Christmas Halloween etc Default setting OFF p p When setting the Store Hours to AUTO set the ...

Page 27: ...schedule for the Store Hours is copied to the selected day of the week p p To cancel a selection touch the selected button again p p You can select multiple copy to days of the week p p When the Start Time and Ending Time are set to the same time the business hours is from the set time to the set time on the next day Open 24 hours a day p p When both Start Time and Ending Time are set to the store...

Page 28: ...an environment in which the order posts are installed in series are referred to as tandem lane operations The greeter message to be played on lane B is changed depending on the vehicle detector status on lane A 1 When the vehicle detector for lane A is ON and the vehicle detector for lane B is turned ON The greeter message set in the scheduler is played on lane B as well as on lane A 2 When the ve...

Page 29: ...Set the tandem lane OFF Dual lane ON Tandem lane Default setting OFF 3 Message Select the tandem lane message Touch the Select button and select the tandem lane message from the greeter message list Default setting Pull Forward p p Pull Forward is the tandem lane message prepared in advance You can select this message even if no SD card is inserted Note ...

Page 30: ...tchen microphone is output to the kitchen speaker Default setting 11 Line In Set the volume of the line input Default setting 11 Beep Set the volume of the beep tone Default setting 11 w wSetting the volume of output sound This function is used to adjust the sound volume of each output 1 On the Settings screen touch the Lane button Lane A B button and then the Output Volume button This appears onl...

Page 31: ...elt Packs to the kitchen speaker Also set the volume of the output TALK voice and PAGE voice OFF The TALK or PAGE voice is not output to the kitchen speaker ON The TALK or PAGE voice is output to the kitchen speaker Default setting TALK ON PAGE ON Volume 11 AUX Mic Set whether to output the voice of the kitchen microphone to the kitchen speaker The volume setting of the kitchen microphone is commo...

Page 32: ...e noise suppression level using OFF LOW MID or HIGH buttons OFF This function is not available LOW The noise suppression level is low MID The noise suppression level is medium HIGH The noise suppression level is high Default setting MID p p As the noise suppression level increases the customer s voice is also suppressed and the sound quality may deteriorate Note Outbound DNR This function is used ...

Page 33: ...es are played back with the Narrowband audio quality Note Message number Messages are controlled by message number One of the following letters is attached to the front of each message number to indicate the type of message G Greeter message R Reminder message A Alert message Example G03 Indicates the third Greeter Message w wRecording messages As an example the procedure for recording a greeter m...

Page 34: ...or touch the Stop button on the screen p p When recording is stopped the recorded message is played back automatically by the All In One Headset or Belt Pack for lane A p p If you stop recording by touching the Stop button on the screen the page operation is continued Note 6 Register the recorded voice to the message p p When automatic playback after recording is finished the registration confirma...

Page 35: ...tings screen touch the Message button Greeter Message button and then the Message button 2 Touch the button of the message number that you will play back from the message list 3 Touch the Play button p p The following confirmation pop up screen is displayed You cannot play back the reminder message while the message is being played back To continue playing back touch the YES button To stop playing...

Page 36: ...of the greeter message You can set the volume from 0 to 20 Default setting 11 Delay Time Set the delay time after the vehicle detector detects a vehicle until the greeter message is played back You can set the delay time from 0 to 10 seconds in increments of 1 second Default setting 0 s Destination When playing back the greeter message a broadcast destination except the order post speaker is selec...

Page 37: ...When using the greeter message be sure to set the schedule p p The Store Hours settings are applied before the greeter message schedule settings Important 1 On the Settings screen touch the Message button Greeter Message button and then the Schedule button p p The day of the week selection screen is displayed 2 Touch the day of the week button to register the schedule p p The schedule list for the...

Page 38: ...h the Set button p p The set contents are applied to the schedule p p You cannot set the greeter message schedule past midnight When playing back the same message past midnight set the same schedule at 00 00 for the next day Note No message Schedule for the next day Schedule for the day Setting a change of message at 00 00 to play back the same greeter message continuously on the next day Setting ...

Page 39: ... can use up to 30 reminder messages 1 On the Settings screen touch the Message button Reminder Message button and then the Message button 2 Touch the button of the message number that you will set from the message list 3 Set the reminder message Message Name Touch the Edit button and edit the message name Up to 18 alphanumeric characters and symbols Default setting Reminder nn nn Message number 01...

Page 40: ...ady been set touch the schedule number button Start Time Touch the Edit button and set the time to play back the reminder message You can set this from 00 00 to 23 59 in increments of 1 minute Ending Time Touch the Edit button and set the time to stop repeating playback of the reminder message You can set this from 00 00 to 23 59 in increments of 1 minute You can set this when the Interval setting...

Page 41: ...ert message You can use up to 30 alert messages 1 On the Settings screen touch the Message button Alert Message button and then the Message button 2 Touch the button of the message number that you will set from the message list 3 Set the alert message Message Name Touch the Edit button and edit the message name Up to 18 alphanumeric characters and symbols Default setting Alert nn nn Message number...

Page 42: ...ecord communications for up to 5 minutes You can only select the security alert caused by pressing button F of an All In One Headset or Belt Pack Send E mail Emails are sent when an alert occurs and stops To send emails when a security alert occurs set your browser For details refer to Operating Instructions Browser Guide 1 On the Settings screen touch the Security Alert button p p The following t...

Page 43: ...ename YYYYMMDD_hhmmss_ LANE _nn _D wav on the SD card YYYYMMDD_hhmmss has the following meaning YYYY Year MM Month DD Day hh Hour mm Minute and ss second LANE refers to the lane in which the security alert occurred During Daylight Saving time _D will be added to the filename when TALK PAGE Recording is used p p For the destination to which to save the voice file refer to Composition of folders on ...

Page 44: ...and messages on an SD card 1 On the Settings screen touch the SD Memory Card button and then the Back Up button 2 Touch the Execute button p p The following confirmation pop up screen is displayed To continue backing up touch the OK button To cancel backing up touch the Cancel button p p Touch the OK button to start backing up When backing up is completed normally the completion pop up screen is d...

Page 45: ...ound volumes settings DSP seting Various messages settings Single talk settings All Settings Reflect all the settings including the network settings and NW camera settings in this unit Use this button to return the system to the settings before a failure etc When the Operation Settings button is touched p p The following confirmation pop up screen is displayed To perform restoration touch the OK b...

Page 46: ...rmation for the All In One Headsets or Belt Packs and repeaters is not restored p p After restoration is performed in All Settings the system restarts automatically p p The backup data acquired from the following Center Modules cannot be restored to WX CC411BP or WX CC412BP Furthermore the backup data acquired from WX CC411BP and WX CC412BP cannot be restored to the following Center Modules L LWX ...

Page 47: ...d on it is deleted and cannot be restored Save important data to a personal computer etc in advance Important Composition of folders on SD card When an SD card is inserted in this unit the following folders are created on it SD card PRIVATE PANA_GRP PSN DWCS ALERT_REC BACKUP LOG_DATA MESSAGE DWCS folder This is the root folder of this unit Various data to be used by this unit are arranged under th...

Page 48: ...ne Wireless Repeater has been registered Lane B is not displayed for single lane operation w wData initialization This function is used to return the settings to the factory settings The data including the registration information for the All In One Headsets or Belt Packs and messages is initialized The date and time settings are not initialized 1 On the Settings screen touch the Maintenance butto...

Page 49: ...D card and try again The system failed to find the data on SD memory card Displayed when you try to read data from an SD card but there is no data SD memory card is write protected Displayed when you insert an SD card or try to write data to it but the SD card is set to LOCK write prohibition Cancel LOCK for the SD card then use that card SD memory card was removed Displayed when the SD card is re...

Page 50: ...rform the same operation again Not enough free space on SD memory card Process aborted Displayed when the free space on the SD card is insufficient for the data you are trying to save Increase the free space of the SD card using a personal computer or format the SD card then try again Data error on SD memory card Process aborted Displayed when you try to read data from the SD card and there is an ...

Page 51: ...o the appropriate level Feedback noise can be prevented by selecting a setting that lowers the audio input level P 30 p p The echo canceller is off or its level is low Set the echo canceller to the appropriate level The default setting is MID P 32 The voices from the order post microphone cannot be heard or are very low p p The order post microphone may not have been installed correctly p p Are th...

Page 52: ...s is possible if the cameras have not been registered Register the cameras that are to be connected Operating Instructions Browser Guide p p Is the IP address of the unit the same as that of another device Smooth communication with the camera is not possible when the IP address is the same as that of another device Restart the unit after changing the IP address P 13 Nothing happens even when opera...

Reviews:

No comments

Related manuals for WX-CC412BP

Brand: Jafar Pages: 9

Brand: Daikin Pages: 2

Brand: Daikin Pages: 12

Brand: Daikin Pages: 12

Brand: Daikin Pages: 46

Brand: Daikin Pages: 21

Brand: Daikin Pages: 20

Brand: Harmonic Drive Pages: 85

Brand: tau Pages: 9

Brand: tau Pages: 8

MusicCAST MCX-CA15

Brand: Yamaha Pages: 176

Brand: Alde Pages: 36

YQPV-HP360V/100A

Brand: PSC Solar Pages: 22

Brand: Contemporary Research Pages: 22

SmartStuff Series

Brand: TCP Pages: 2

Brand: Eaton Pages: 2

Brand: Audioplex Pages: 1

Markoprint iJET

Brand: Weber Pages: 127

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands