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Operating Instructions Manual

Panasonic WV-SW598APJ, Operating Instructions Manual

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Symptom

Cause/solution

Reference pages

The following message is
displayed when you gain
access via the web browser:
“The viewer software is not
installed. Installation of the
viewer software will start.”
You have pressed the [OK]
button to install the viewer
software, but a “Install the
viewer software.” message is
displayed and installation
does not start.

•

Is ActiveX filtering, a function of Internet Explorer 9
and later versions, enabled in Internet Explorer?
Disable ActiveX filtering before installing the viewer
software on the PC.
How to disable ActiveX filtering:
Clear the [ActiveX Filtering] check box in [Tools].
The check mark on the extreme left is not displayed
if ActiveX filtering has already been disabled.

-

The “Install the viewer
software.” message is
displayed on the blue screen,
and live images are not
displayed.

•

Does the PC have the viewer software installed?
Install the viewer software from the provided
CD-ROM, with administrator rights.

-

The following message is
displayed when you gain
access via the web browser:
“The viewer software is not
installed. Installation of the
viewer software will start.”
You have pressed the [OK]
button to install the viewer
software, but a “Install the
viewer software.” message is
displayed and installation
does not start.

•

Is ActiveX filtering, a function of Internet Explorer 9
and later versions, enabled in Internet Explorer?
Disable ActiveX filtering before installing the viewer
software on the PC.
How to disable ActiveX filtering:
Clear the [ActiveX Filtering] check box in [Tools].
The check mark on the extreme left is not displayed
if ActiveX filtering has already been disabled.

-

No image is displayed.

•

Is the viewer software installed on the PC?
Install the viewer software on a PC.

•

Is the cellular phone in use support the 320

´

240 or

640

´

480 resolution? Or is the image data size too

big to display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for the restrictions of image data sizes.

-

Operating Instructions

223

23 Troubleshooting

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Summary of Contents for WV-SW598APJ

Page 1: ...V SW598APJ WV SC588A WV SW397B WV SC387A WV SC588A WV SW598A Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model...

Page 2: ...dows Windows Vista Windows Media Internet Explorer and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Microsoft product scr...

Page 3: ...displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displaye...

Page 4: ...g format of the SD memory card 37 7 Playback of images on the SD memory card 41 7 1 When JPEG is selected for Recording format of the SD memory card 41 7 2 When H 264 1 or H 264 2 is selected for Reco...

Page 5: ...gs Alarm 134 13 1 Configure the settings relating to the alarm action Alarm 134 13 2 Configure the settings relating to the camera action on alarm occurrence Alarm 136 13 2 1 Configure the settings re...

Page 6: ...using Dynamic DNS Update DHCP 193 17 5 Configure the settings relating to SNMP SNMP 194 17 6 Configure the settings relating to the FTP periodic image transmission FTP img trans 195 17 7 Configure th...

Page 7: ...6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box...

Page 8: ...concurrently access the camera may be 14 or less users If 14 users are concurrently accessing the camera the access limit message will be displayed for users who subsequently attempt to access the cam...

Page 9: ...mage will be displayed When On is selected for H 264 transmission of H 264 1 H 264 2 the H 264 button will be displayed page 90 JPEG button The characters JPEG on the button will turn green and a JPEG...

Page 10: ...0 is displayed only when 1 3 mega pixel 16 9 is selected for Image capture mode The button 1920x1080 is displayed only when 2 mega pixel 16 9 is selected for Image capture mode When 1920x1080 1280x960...

Page 11: ...io to the Wide side Click this button to set the zoom ratio to x1 0 Click this button to adjust the zoom ratio to the Tele side Focus buttons 2 Click this button to adjust the focus automatically Clic...

Page 12: ...and then displays 8 thumbnail images of each 45 position 45 x 8 360 on a newly opened window When a thumbnail image is clicked the camera moves to the respective position and live images will be displ...

Page 13: ...e alarm output terminal will be reset and this button will disappear page 30 The blinking of the alarm occurrence indication button is not related to other alarm occurence indications such as SD memor...

Page 14: ...en the SD recording stops This indicator will be displayed when Manual or Schedule is selected for Save trigger on the setup menu page 59 Main area Images from the camera will be displayed in this are...

Page 15: ...Administrator or 2 Camera control when On is selected for User auth page 156 3 Operable by users who belong to the access level selected for Permission level of audio trans recep on the Audio tab of...

Page 16: ...s and their versions Only JPEG images can be displayed on a multi screen Audio will not be heard When displaying the image on a multi screen and 16 9 is selected for the aspect ratio the image will be...

Page 17: ...ow is displayed enter the user name and password The default user name and password are as follows User name admin Password 12345 To enhance the security change the password for the user admin page 15...

Page 18: ...yed A B C D E F G H Functions Outline of functions A Pan tilt 2 Controls the camera direction The camera will pan or tilt to each direction by pressing the corresponding dial key B Zooming control 2 I...

Page 19: ...default and 640x360 SW397B SC387A Image in the aspect ratio of 4 3 VGA Changes the image capture size between 320x240 default and 640x480 Image in the aspect ratio of 4 3 800x600 Changes the image ca...

Page 20: ...Internet 2 When User auth is set to On page 156 only users with the access level of 1 Administrator or 2 Camera control will be displayed 2 2 Monitor images on a mobile terminal It is possible to con...

Page 21: ...buttons area When functions are selected in the function selection area D buttons to operate those functions are displayed Zoom operation area Buttons to operate the zoom are displayed Function selec...

Page 22: ...ction that you want to operate C D A B E F Pan Tilt Preset Resolution control AUX control Focus display Zoom display Each function is explained below 22 Operating Instructions 2 Monitor images on a ce...

Page 23: ...select the preset position on the screen Camera images are displayed of the registered preset camera directions according to the preset numbers selected from the buttons Only position numbers 1 4 for...

Page 24: ...n 320x180 640x360 default and 1280x720 1 3 mega pixel 4 3 images Changes the image capture size between 320x240 640x480 default and 1280x960 SW397B SC387A Image in the aspect ratio of 4 3 VGA Changes...

Page 25: ...he AUX output on the screen The AUX output terminals can be controlled with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 134 Operating...

Page 26: ...Press the button to display the buttons used to operate the focus on the screen The camera s focus can be operated with the and buttons 26 Operating Instructions 2 Monitor images on a cellular phone m...

Page 27: ...am or https Host name registered in the DDNS server colon port number cam When the authentication window is displayed enter the user name of an administrator or user and password Depending on the mobi...

Page 28: ...re recorded Images recorded on the SD memory card can be copied onto the PC page 69 1 Display the Live page page 7 2 Click the SD button The SD recording window will open 3 Click the Start button to s...

Page 29: ...uthentication window page 69 The destination to save image data is a fixed directory on Drive B page 231 When the Start button is clicked immediately after the Stop button is clicked saving of images...

Page 30: ...cted for Alarm status update mode page 53 the Alarm occurrence indication button will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence...

Page 31: ...The settings for alarm E mail can be configured in the E mail notification section on the Notification tab of the Alarm page page 149 and the E mail tab of the Server page page 161 Notify of alarm occ...

Page 32: ...y not reach the set number of images to be transmitted Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that fail t...

Page 33: ...b of the Basic page page 59 To use the SD memory recording function featured in Panasonic network disk recorder select Off for FTP periodic image transmission page 195 and FTP error for Save trigger p...

Page 34: ...as time and date of the alarm occurrences and the alarm type will be displayed Manual Schedule log Logs filed when images have been recorded manually or during the period of the schedule on the SD me...

Page 35: ...window Note When Not use is selected for SD memory card the Manual Schedule log list and the FTP trans error log list will not be displayed 3 Click the desired log type listed below Log to display the...

Page 36: ...the increment of the log number will stop and the log number displayed at the moment when the mouse button is released will be the top of the currently displayed page Last button Click this button to...

Page 37: ...e saved and it is impossible to save images newly Do not turn off the power of the camera until the deletion is complete When the power of the camera is turned off in the process of the deletion some...

Page 38: ...button The log list will be displayed in a newly opened window log list window A B C E D IMPORTANT Only a single user can operate the log list window Other users cannot access the log list window 38...

Page 39: ...the log list Log list Displays the log search results You can play back recorded data by clicking on the time or duration of the recorded data displayed under Time date and Duration Top button Click...

Page 40: ...lete all the data In the process of the deletion Alarm and Manual Schedule can not be operated Do not turn off the power of the camera until the deletion is complete When the power of the camera is tu...

Page 41: ...d Therefore images may look coarse on the Playback page When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if...

Page 42: ...number will be displayed PAUSE button Playback will be paused when this button is clicked during playback Playback will resume when this button is clicked during pausing STOP button Playback will stop...

Page 43: ...on is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button will be saved on the PC When downloading data the op...

Page 44: ...button Each time this button is clicked the playback speed will change When the PLAY button is clicked during fast playback playback speed will return to the normal playback speed Note The maximum sp...

Page 45: ...ed before clicking the Cancel button will be saved on the PC Video data is saved in files of approx 2 MB or 20 MB depending on the settings When the file size of video data is more than the configured...

Page 46: ...access to cameras using the HTTPS function page 174 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and...

Page 47: ...how to configure the access level 9 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields wil...

Page 48: ...The setup menu will be displayed Refer to page 51 for further information about this menu 48 Operating Instructions 9 Display the setup menu from a PC...

Page 49: ...indow click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing...

Page 50: ...eld A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting i...

Page 51: ...Alarm page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence the alarm occurrence notification and the VMD area settings can be configured on the...

Page 52: ...gnate time zones to allow to receive alarm input or to allow to activate the VMD detection function page 200 Maintenance button Displays the Maintenance page System log check firmware upgrade status c...

Page 53: ...age 47 page 49 The settings such as the camera title time and date etc can be configured on this page Camera title Enter the title of the camera Click the Set button after entering the title of the ca...

Page 54: ...e location where the camera is in use Default GMT 09 00 Osaka Sapporo Tokyo Summer time daylight saving Select In Out or Auto to determine whether or not to apply daylight saving time Configure this s...

Page 55: ...splay Select On or Off to determine whether or not to display the status of brightness on images displayed on the Live page when adjusting brightness Default On Indicator Determine whether or not to u...

Page 56: ...eal time is selected for Alarm status update mode status notification is not provided in real time In this case change the Alarm status reception port settings Alarm status reception port When selecti...

Page 57: ...ult Off Note Due to auto port forwarding the port number may sometimes be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP...

Page 58: ...ng to the Internet are performed here By clicking the Set button a dialog displaying how the following settings will change is displayed Click the OK button after checking the settings to change the s...

Page 59: ...D memory card SD memory card Click the SD memory card tab on the Basic page page 47 page 49 The settings relating to the SD memory card can be configured on this page Operating Instructions 59 10 Conf...

Page 60: ...60 Operating Instructions 10 Configure the basic settings of the camera Basic...

Page 61: ...rmat Select JPEG H 264 1 H 264 2 for the video encoding format of image data to be recorded on the SD memory card JPEG Records still image data H 264 1 Records video data H 264 1 in the MP4 video enco...

Page 62: ...on function or the Panasonic alarm protocol function is used to provide notification of the remaining capacity of the SD memory card select a level to be notified at from the following 50 20 10 5 2 De...

Page 63: ...hour minute second Serial number Available number of characters 1 8 characters Unavailable characters Note When H 264 1 or H 264 2 is selected for Recording format the name of the saved file will be g...

Page 64: ...r Save trigger Image capture size When Manual is selected for Save trigger and JPEG is selected for Recording format select the image capture size of the images to be saved on the SD memory card from...

Page 65: ...for Max bit rate Frame rate H 264 images will be recorded with the frame rate selected for Frame rate Advanced VBR H 264 images will be recorded with the frame rate selected for Frame rate Images are...

Page 66: ...udio data Default Off Note The audio data format used when recording audio is AAC Audio recording is only available when 20MB is selected for Maximum file size Audio recording is only available when M...

Page 67: ...tain images in accordance with the schedule settings Save obtain the alarm logs the manual schedule logs the FTP error logs and the system logs Save obtain images recorded using the SD memory recordin...

Page 68: ...ation on how to access images 1 When H 264 1 or H 264 2 is selected for Recording format the image capture size that can be selected depends on the image capture size selected for H 264 1 or H 264 2 i...

Page 69: ...a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button of Access img The user authentication window will be displayed 2 Click t...

Page 70: ...4 64 GB 89 600 115 200 147 200 160 000 192 000 32 GB 44 800 57 600 73 600 80 000 96 000 16 GB 22 400 28 800 36 800 40 000 48 000 8 GB 11 200 14 400 18 400 20 000 24 000 4 GB 5 600 7 200 9 200 10 000 1...

Page 71: ...B 8 000 10 000 12 000 14 000 16 000 2 GB 4 000 5 000 6 000 7 000 8 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 320 000 448 000 512 000 576 000 640 000 32 GB 160 000 224 000...

Page 72: ...B 9 600 12 800 16 000 17 600 20 800 2 GB 4 800 6 400 8 000 8 800 10 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 460 800 588 800 716 800 768 000 819 200 32 GB 230 400 294 40...

Page 73: ...000 28 000 32 000 36 000 40 000 2 GB 10 000 14 000 16 000 18 000 20 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 704 000 832 000 896 000 960 000 1 024 000 32 GB 352 000 416...

Page 74: ...00 35 200 41 600 44 800 51 200 2 GB 12 000 17 600 20 800 22 400 25 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 998 400 1 075 200 1 254 400 1 280 000 1 305 600 32 GB 499 200...

Page 75: ...0 52 000 54 000 56 000 60 000 2 GB 24 000 26 000 27 000 28 000 30 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 024 000 1 152 000 1 216 000 1 280 000 1 344 000 32 GB 512 00...

Page 76: ...57 600 65 600 70 400 72 000 76 800 2 GB 28 800 32 800 35 200 36 000 38 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 459 200 1 510 400 1 587 200 1 689 600 1 715 200 32 GB 7...

Page 77: ...0 4 GB 12 800 20 000 24 000 30 400 35 200 2 GB 6 400 10 000 12 000 15 200 17 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 640 000 768 000 844 800 921 600 960 000 32 GB 320 0...

Page 78: ...ding format and when Alarm input is selected for Save trigger only alarm logs will be saved Name of the destination directory for downloaded images Enter the name of the destination directory to which...

Page 79: ...list Select On or Off and designate the destination folder in the same manner as for Alarm Default On IMPORTANT When Name w o time date is selected for File name on the FTP img trans tab on the Networ...

Page 80: ...ill be overwritten by the newer logs Images Will not be saved Not use Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In thi...

Page 81: ...e remaining capacity of the SD memory card becomes insufficient the older images will be overwritten by the newer images Off Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no l...

Page 82: ...Will be saved When available capacity of the SD memory card ran out saving of images will become impossible To display images on the SD memory card it is necessary to copy them onto the PC first page...

Page 83: ...capacity of the SD memory card is enough images associated with logs will be kept on being saved until number of filed logs reaches 5 000 Other than FTP error Logs Will not be saved Images Will not b...

Page 84: ...9 1 3 mega pixel 16 9 1 3 mega pixel 4 3 Default 2 mega pixel 16 9 IMPORTANT The positions of areas may move out of alignment if the Image capture mode setting is changed when the mask area setting p...

Page 85: ...he Aspect ratio setting is changed when the mask area setting page 107 is configured Therefore we recommend that you configure the mask area setting after configuring the Aspect ratio Note When On is...

Page 86: ...en any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the camer...

Page 87: ...of JPEG images displayed initially on the Live page Default Quality1 Image quality setting Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Nor...

Page 88: ...ure the settings relating to H 264 images JPEG H 264 Click the JPEG H 264 tab on the Image Audio page page 47 page 49 88 Operating Instructions 11 Configure the settings relating to images and audio I...

Page 89: ...image such as Max bit rate per client Image capture size Image quality etc in this section Refer to page 86 for the settings relating to JPEG images Operating Instructions 89 11 Configure the settings...

Page 90: ...Off H 264 images and audio will be transmitted using the UDP port Default Off Note When On is selected only Unicast port AUTO will be available for Transmission type When On is selected it may take ti...

Page 91: ...H 264 images from the following 1fps 3fps 5fps 7 5fps 10fps 12fps 15fps 20fps 30fps Default 30fps Note When Frame rate or Advanced VBR is selected for Transmission priority this setting is available...

Page 92: ...displayed H 264 images If using under a network environment with frequent error occurrences shorten the refresh interval for H 264 to diminish image distortions However the refresh interval may be lon...

Page 93: ...50000 Only even numbers are available Default 37004 Note When audio is transmitted from the unit the port number to be used will be the multicast port number plus 1000 Multicast TTL HOPLimit 3 Enter a...

Page 94: ...f is selected for H 264 transmission only JPEG images are displayed 1 It is not possible to configure this setting for both H 264 1 and H 264 2 simultaneously 2 It is necessary to designate the unicas...

Page 95: ...tions of the camera the camera will automatically be in the selected mode Off Self return is not performed Home position When the set time has passed the camera will move to the home position automati...

Page 96: ...n to Off after installing the camera HD Extra optical zoom SW397B SC387A Select the HD extra optical zoom setting from the following On Max X45 Images can be zoomed in on with the optical zoom 1x 30x...

Page 97: ...e privacy zones Default Gray Camera position display When operating the camera manually you can select what information to display in the image from the following Off Information is not displayed in t...

Page 98: ...ved by selecting 15 for Tilt Angle Focus Distance When shooting a subject through glass or when an object other than the subject is close to the camera when shooting it may be difficult to focus on th...

Page 99: ...ewly opened window page 100 Preset position Click the Setup button to display the setup menu that can configure the settings relating to the preset positions The setup menu will be displayed in a newl...

Page 100: ...he privacy zone The setup menu will be displayed page 124 VIQS Click the Setup button to display the setup menu that can configure the settings relating to VIQS page 126 VIQS is an abbreviation of Var...

Page 101: ...setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image Position tab Operating Instructions 101 1...

Page 102: ...eas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas causes the brighter areas to become washed out Super Dynamic digitally combines an image th...

Page 103: ...ed for Super Dynamic SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 107 for information on how to set the mask area Light control...

Page 104: ...ted On The black white mode is selected Auto1 Normal The camera automatically switches between the color mode and the black white mode in accordance with picture brightness luminance The black white m...

Page 105: ...check the color temperature of the light source and adjust the white balance automatically Operating color temperature range is approx 2 700 K to 6 000 K ATW2 Selects the automatic tracing white balan...

Page 106: ...chroma level color density When the cursor is moved in the direction the colors will become thicker When the cursor is moved in the direction the colors will be thinner Click the Reset button to rese...

Page 107: ...the Reset button to reset to the default setting Default 64 Close button Click this button to quit the Image adjust setup menu 11 6 2 Set mask areas When Off is selected for Super Dynamic SD and Back...

Page 108: ...1 Display the Image adjust setup menu page 99 108 Operating Instructions 11 Configure the settings relating to images and audio Image Audio...

Page 109: ...on the Image Position tab will be divided into 48 6x8 3 Click the divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again Operating In...

Page 110: ...r changing the Extra optical zoom setting Note When the Reset button is clicked masking for all the masked areas will be canceled 11 6 3 Configure the settings relating to the preset positions Preset...

Page 111: ...t position can be set to a maximum of 256 positions Note Depending on the environment such as when the temperature is below 5 C 41 F for example the moving speed of the camera to the preset position m...

Page 112: ...uto or Off to determine whether to enable or disable the auto focus function after the camera has moved to a preset position This function can be applied to each preset position Auto The auto focus fu...

Page 113: ...1 Select a preset position number The selected preset position number will be displayed in the Position No area When the selected number has already been registered the camera will move to the selecte...

Page 114: ...tings are set together with the start point Right end position setup Move the camera to the desired point to be set as the right end position point of the auto panning using the control pad buttons an...

Page 115: ...panning can be set to the following Off Pan between the left and right end position points On Clockwise Pans clockwise On Counterclockwise Pans counterclockwise Default Off Zoom buttons Focus buttons...

Page 116: ...s changed the learned patrol operations are deleted Learn patrol pattern Click of Patrol No and select a patrol number 1 4 from the pull down menu An asterisk next to the patrol number indicates that...

Page 117: ...urring The operational range of patrol is from horizontal to directly underneath the camera Digital flip function cannot be used Zoom buttons Focus buttons Brightness buttons Control pad buttons and G...

Page 118: ...n be used to detect movement in a predetermined area and automatically track and capture images of the subject detected in that area 118 Operating Instructions 11 Configure the settings relating to im...

Page 119: ...wing Off An alarm is not outputted On Immediate Alarms are continuously outputted during auto tracking Outputs are made at 5 second intervals On After alarm wait time Alarms are outputted only once wh...

Page 120: ...but it will also reduce the tracking capabilities On the other hand increasing the sensitivity increases the tracking capabilities but also increases false detections Match the settings according to w...

Page 121: ...be reduced Mask areas cannot be configured separately for each preset position The specified area is active for all the preset positions IMPORTANT During auto tracking if the tracking target enters t...

Page 122: ...3 1 1 Set an alarm area to Camera 1 in the area where you want to perform auto track cooperation Display the Auto track setting page With Auto track alarm select On In preset alarm area and click the...

Page 123: ...racking for Camera 1 11 6 7 Configure the settings relating to direction Direction setup menu Click the Setup button of Direction on the Image Position tab of the Image Audio page page 99 Here the inf...

Page 124: ...ing the position Depending on the panning tilting direction especially when the tilting degree is 45 90 and the zooming factor the area set as the privacy zone may become visible Make sure that each o...

Page 125: ...for Number of Privacy zone the maximum number of privacy zones that can be displayed on 1 screen at the same time is limited to 8 Depending on the positions of the configured privacy zones and the ope...

Page 126: ...cing the amount of data saved on recorders and the bandwidth used when sending images VIQS is only available for H 264 images and can only increase the resolution of a maximum of 40 of an image Up to...

Page 127: ...2 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 2 images Default Off Configure the VIQS area The VIQS area is specified by following the steps b...

Page 128: ...it is updated with the setting contents Click the Delete button corresponding to the area to be deleted IMPORTANT No setting contents are determined unless the Set button is clicked To check the windo...

Page 129: ...he camera Audio can be heard from the speaker connected to the camera Interactive Half duplex Both reception and transmission are available However audio data cannot simultaneously be transmitted and...

Page 130: ...high This setting will be applied when audio is input to the camera using the Line input Line Middle The volume level will become middle This setting will be applied when audio is input to the camera...

Page 131: ...er on the camera used to receive audio data transmitted from the PC Available port number 1024 50000 Only even numbers are available Default 34004 Note The transmission port number entered for Audio o...

Page 132: ...dress Enter the IP address or the host name of the camera to be used for the multi screen 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered When the HTTP port numb...

Page 133: ...t info This camera is specified when selfcamera is displayed for the IP address or host name Note When using the host name it is necessary to configure the DNS settings of the PC to be used for the mu...

Page 134: ...ut the settings relating to the alarm images and the alarm output terminal Alarm Terminal 1 Determine how to use terminal 1 Off Not used Alarm input Receives alarms When Alarm input is selected a pull...

Page 135: ...ge For example an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller Refer to the installation guide for further informati...

Page 136: ...erminal alarm 1 is detected the camera will move to that position Auto track When a terminal alarm 1 is detected the camera will start the auto tracking Patrol 1 When a terminal alarm 1 is detected th...

Page 137: ...n a sound alarm is detected 1 256 If a previously registered preset position is selected when a sound alarm is detected the camera will move to that position Auto track When a sound alarm is detected...

Page 138: ...he alarm image Alarm Click the Alarm tab on the Alarm page page 47 page 49 The settings relating to the alarm image to be transmitted to an FTP server can be configured in this section The alarm image...

Page 139: ...s follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Unavailable characters Post alarm Transmission interv...

Page 140: ...360 Note SW598A SC588A When 2 mega pixel 16 9 is selected for Image capture mode 1920x1080 can only be used when it is saved to the SD memory card Image compression rate upon alarm detection Select On...

Page 141: ...e size Pre alarm recording duration cannot be configured and about 1 MB worth of data is recorded before an alarm occurrence Post alarm recording duration Set the duration to save image data on the SD...

Page 142: ...hen the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open or close...

Page 143: ...eas can be set on this page The VMD areas can be set up to 4 areas for each preset position maximum 256 preset positions When motion is detected in the set area it will be regarded as an alarm The cam...

Page 144: ...VMD area select VMD activation in area except the preset positions VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed im...

Page 145: ...VMD area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to activate each VMD area On Activates the respective VMD area Off Inactivates the respe...

Page 146: ...area will be numbered in order The areas will be identified by the respective outline colors The Status of the outline to be set for the area will become On 2 Adjust Detection area and Detection sensi...

Page 147: ...by the audio detection function page 9 The alarm occurrence indication button will also be displayed when receiving an alarm input of a terminal alarm or a command alarm Notification may be delayed i...

Page 148: ...the audio detection level Configure the audio detection level A B C D E F Alarm occurrence indication button Mic input button Preview screen Audio detection level The current volume level Range of vol...

Page 149: ...b of the Image Audio page page 129 Noise or other unwanted sound from the surrounding area may be mistakenly detected Only the volume of the sound determines whether sound is detected or not the type...

Page 150: ...cted the E mail notification will be performed upon an alarm occurrence Diag checkbox When the checkbox is selected the E mail notification will be provided in the following cases When notification of...

Page 151: ...elect On or Off to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the Alarm and Diag checkboxes of Destination of notification below When an...

Page 152: ...he Panasonic alarm notification will be provided upon an alarm occurrence Diag checkbox When the checkbox is checked notification using Panasonic alarm protocol will be provided in the following cases...

Page 153: ...n the Network tab of the Network page must be configured page 166 Confirm that the destination IP addresses are registered correctly When a registered destination does not exist notifications may be d...

Page 154: ...functions of XML notification For further information refer to our website http security panasonic com kms 14 1 Configure the settings relating to the XML notification XML notification Click the XML n...

Page 155: ...characters Available characters Alphanumeric characters the period the underscore _ and the hyphen Destination port number Configure the port number settings for XML notification The following port nu...

Page 156: ...cation of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 18 users can be registered Note When user authentication has failed auth...

Page 157: ...llowing 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavaila...

Page 158: ...1 192 168 0 254 can access the camera with the access level 2 Camera control When the IP address already in use is entered and the Set button is clicked the respective host information will be overwri...

Page 159: ...e camera may be limited Destination IP address 1 Enter the first destination IP address Destination IP address 2 Enter the second destination IP address Stream type Select either JPEG H 264 1 or H 264...

Page 160: ...ted for Image capture mode 1920x1080 640x360 320x180 When 1 3 mega pixel 16 9 is selected for Image capture mode 1280x720 640x360 320x180 When 1 3 mega pixel 4 3 is selected for Image capture mode 128...

Page 161: ...s Enter the IP address or the host name of the SMTP server used to send E mails Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the un...

Page 162: ...trator User name Enter the user name to access the server Available number of characters 0 32 characters Unavailable characters Password Enter the password to access the server Available number of cha...

Page 163: ...characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavail...

Page 164: ...manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP Auto AutoIP or Auto Advanced for Network Settings on...

Page 165: ...Time adjustment interval Select an interval 1 24 hours in 1 hour intervals of synchronization with the NTP server Default 1h Operating Instructions 165 16 Configure the settings of the servers Server...

Page 166: ...mg trans tab 17 1 Configure the network settings Network Click the Network tab on the Network page page 47 page 49 The following information is required to configure the network settings Contact the n...

Page 167: ...DHCP function When the DHCP server is not found the IP address is automatically configured Auto Advanced Using the DHCP function network address information is referred to and an unused IP address is...

Page 168: ...r for further information about the settings of the DHCP server DNS Determine how to set the address of the DNS server by selecting Auto obtain the address automatically or Manual enter the address of...

Page 169: ...ault 80 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 110 123 161 162 443 554 995 10669 10670 59000 61000 Line speed Select the line speed for dat...

Page 170: ...s not supported To check if auto port forwarding is properly configured click the Status tab on the Maintenance page and check that Enable is displayed for Status of UPnP page 205 When Enable is not d...

Page 171: ...Certificate Signing Request dialog window CA Certificate CA Certificate install Installs the server certificate security certificate issued by CA Certificate Authority and displays the information of...

Page 172: ...a Default Forbid Bandwidth control bit rate Select the total bit rate for data transmission from the following Unlimited 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 2048kbps 4096kbps 8192k...

Page 173: ...o the operating instructions of the router in use Router Internet WAN Cable modem XDSL modem Address translation using the port forwarding function vvv xxx yyy zzz 50000 A 192 168 0 1 50000 Address tr...

Page 174: ...lication for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed...

Page 175: ...n of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certi...

Page 176: ...The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the came...

Page 177: ...OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information...

Page 178: ...button of File Download under Downloads Click the Custom level button to open the Security Settings window and check the Enable radio button of Automatic prompting for file downloads under Downloads...

Page 179: ...tes the CSR file in the PEM format 17 2 4 Installation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For...

Page 180: ...certificate can be checked by double clicking the server certification file issued by CA 17 2 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protoco...

Page 181: ...will be displayed When the security alert window is displayed install the security certificate page 181 When On is selected for User auth the authentication window will be displayed before displaying...

Page 182: ...Explorer 10 or Internet Explorer 11 When using Internet Explorer 10 note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 W...

Page 183: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 183 17 Configuring the network settings Network...

Page 184: ...inistrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator When using Windows 8 1 Windows 8 right click iexplore under C Program Fil...

Page 185: ...Click Next displayed on Certificate Import Wizard Note When using Internet Explorer 10 select Store Location and then click Next Operating Instructions 185 17 Configuring the network settings Network...

Page 186: ...Select Place all certificates in the following store and click Browse 7 Select Trusted Root Certificate Authorities and click OK 186 Operating Instructions 17 Configuring the network settings Network...

Page 187: ...8 Click Next 9 Click Finish Operating Instructions 187 17 Configuring the network settings Network...

Page 188: ...he DDNS function When activating the DDNS function using the camera either of the following DDNS services is available Viewnetcam com service Dynamic DNS Update RFC2136 compliant IMPORTANT Before usin...

Page 189: ...ra via an old global address may be invalidated after a certain period of time Either of the following services is required when accessing a camera whose global address is not static via the Internet...

Page 190: ...bal address of router or camera Access using the current global address The identified global address is used for accessing the router or camera to monitor images Note Refer to the contracted provider...

Page 191: ...ss Notification Method should be set to Normal If you cannot access the camera using the registered URL 30 minutes after registering with Viewnetcam com select Advanced In this case UPnP page 170 must...

Page 192: ...f the registered camera is validated To cancel the enrollment in the Viewnetcam com service access the Viewnetcam com website http www viewnetcam com later When Expired is displayed in the URL of View...

Page 193: ...haracters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names Access interval Select...

Page 194: ...Community Enter the community name to be monitored Available number of characters 0 32 characters Default None blank IMPORTANT When using the SNMP function it is necessary to enter the community name...

Page 195: ...smission function will be given priority over the FTP periodic image transmission function For this reason images may not be transmitted at the exact designated interval or period if alarms occur freq...

Page 196: ...y hour minute second Serial number starting from 00 s during summer time Transmission interval Select the interval for the FTP periodic image transmission from the following 1s 2s 3s 4s 5s 6s 10s 15s...

Page 197: ...smission 17 7 1 How to set the schedules 1 Check the check box of the desired day of the week of FTP image transmission schedule The selected day of the week will be validated for the schedule 2 To de...

Page 198: ...ting the settings The result will be displayed at the bottom of the window 17 7 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week 198 Operating Instructions 17 Config...

Page 199: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted Operating Instructions 199 17 Configuring the network settings Network...

Page 200: ...n the specified schedule Audio detection permission Audio detection will be active only in the specified schedule Access permission Access to the camera will be allowed only in the specified schedule...

Page 201: ...action will be taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function w...

Page 202: ...r auth tab of User mng page page 156 and Off for Host auth on the Host auth page page 157 to validate Access permission When selecting H 264 recording select H 264 1 or H 264 2 for Recording format on...

Page 203: ...be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the power of the camera is turned off When not using the SD me...

Page 204: ...displayed 1 Contact the dealer and download the latest firmware onto a PC IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Br...

Page 205: ...it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings Pri...

Page 206: ...upport info for further information about the contents of the displayed statuses relating to the Viewnetcam com service the UPnP function or the self check 19 4 Reset the settings Reboot the camera De...

Page 207: ...fied in E mail notification Destination E mail address and Panasonic alarm protocol notification Destination server address in the Notification tab on the Alarm page when an error occurs such as havin...

Page 208: ...umber of users that can concurrently access the unit may be reduced Number of users that can concurrently access the unit Increase Decrease H 264 connections about 10 people Transmission priority in H...

Page 209: ...displayed double click the CDLauncher exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC pa...

Page 210: ...Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start...

Page 211: ...the default is on the desktop during installation and the Manual folder from the folder the default is C Panasonic you specified during installation 21 4 Installing the Viewer software The Viewer sof...

Page 212: ...is set to 20min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for cameras in the initial set mode 1 To start the Panasonic IP Setting Software click the Run...

Page 213: ...ngs When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in IP Setting Software screen The Network Settings scree...

Page 214: ...The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An...

Page 215: ...ting to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server...

Page 216: ...signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Requ...

Page 217: ...on may be incorrect Check if the IP address of the destination of notification is configured correctly The destination of notification may be down Ask the network administrator Cannot resolve notifica...

Page 218: ...ddress of the camera If there is reply from the camera the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as t...

Page 219: ...n the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the different subnet Is the IP address of the default gateway set for the camera correct Is the name currently...

Page 220: ...am com service Is the global address of camera or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the infor...

Page 221: ...ss http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 181 Cannot access the camera from a mobile terminal Is the URL correct Or is...

Page 222: ...9 or Internet Explorer 10 The problem may be solved by selecting the Display all websites in Compatibility View check box in Tools Compatibility View settings of Internet Explorer When using Internet...

Page 223: ...ided CD ROM with administrator rights The following message is displayed when you gain access via the web browser The viewer software is not installed Installation of the viewer software will start Yo...

Page 224: ...r versions of stored pages in the Temporary Internet Files section on the Temporary Internet Files and History Settings window Images are displayed blurry Is there dust or dirt on the dome section Che...

Page 225: ...ctly When the camera position is moved from the preset position after turning on the power of the camera execute the position refresh function from the Default reset tab of the Maintenance page When P...

Page 226: ...SD memory card Cannot transmit audio to the camera Are the microphone and the speaker connected correctly and firmly Confirm that they are connected correctly and firmly Installation Guide Is the vie...

Page 227: ...llows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 Click the Delete Files button in the Temporary Internet Files section o...

Page 228: ...escriptions for when Windows 7 is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click...

Page 229: ...mmunicate Symptom Cause solution Reference pages The following message is displayed on the information bar Pop up blocked To see this pop up or additional options click here Internet Explorer 7 or Int...

Page 230: ...ternet Options under Tools of the menu bar of Internet Explorer and then click the Security tab Click Internet in the Select a zone to view or change security settings section Then click the Custom le...

Page 231: ...0000 jpg Image captured at the alarm occurrence Ex img_1501011234000001 jpg Image saved manually Ex img_1501011234000001 jpg Video saved at the alarm occurrence Approx 2 MB per file Ex 10000001_151224...

Page 232: ...front Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca PGQP2149XA C1215 2047 For Europe and other countries http www p...

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