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Symptom
Cause/solution
Reference pages
No image is displayed (or too
dark).
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
10
Images are displayed washed
out.
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
10
Flicker appears on the
screen.
•
When flicker occurs frequently, select “Indoor
scene” for “Light control mode”.
88
Images cannot be saved on
the SD memory card.
Failed to write/read data on
the SD memory card.
SW559
SW559
SP509
SP509
•
Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
Installation Guide
•
Is the SD memory card formatted?
Format the SD memory card.
56
•
Isn’t the write protect switch set to “LOCK”?
When the write protect switch is set to “LOCK”,
available size/total size indication of the SD memory
card to be displayed on “Remaining capacity” of the
[SD memory card] tab will be “********KB/
********KB”.
-
•
Is “--------KB/--------KB” displayed on “Remaining
capacity” of the [SD memory card] tab?
Format the SD memory card.
56
•
Is any recognition error received when the “Diag.” of
“Mail notification” or “Panasonic alarm protocol” is
used?
Format the SD memory card.
56
118
119
•
Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD
memory card. When frequently overwritten, it may
be at the end of product life. It is recommended to
replace the SD memory card.
-
Cannot transmit audio to the
camera.
SW559
SW559
SP509
SP509
•
Are the microphone and the speaker connected
correctly and firmly?
Confirm that they are connected correctly and firmly.
Installation Guide
•
Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
3
Audio is not output from other
i-PRO series products (such
as a network disk recorder or
PC software package).
SW559
SW559
SP509
SP509
•
Some of the i-PRO series products (such as a
network disk recorder or PC software package) may
not support “G.711”. Set the audio encoding format
of the products to “G.726 (32 kbps).”
103
188
Operating Instructions
21 Troubleshooting