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Panasonic WV-NW502S Installation Manual Download Page 37

37

When using DC power supply

• Is DC 12 V power supply connect to

the 2P power supply cable? 

→ 

Check whether the connection is
appropriately established. 

When using a PoE device for power
supply

• Are the PoE device and the network

connector cable of the camera con-
nected using a LAN cable ?

→ 

Check whether the connection is
appropriately established. 

• Depending on the PoE device, the

power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.

→ 

Refer to the operating instructions
of the PoE device in use. 

• Is "Off" set for "Link/Access LED" on

the "Basic" page?

→ 

Set "On" for "Link/Access LED".

31

Operating

Instructions

(PDF)

Cause/solution

Troubleshooting

Before asking for repairs, check the symptoms with the following table. 

Contact your dealer if a problem cannot be solved even after checking and trying the solution
in the table or a problem is not described below. 

Power is not turned on.

Power indicator not lit.

Reference

pages

Symptom

Summary of Contents for WV-NW502S

Page 1: ...o connect or operate this product please read these instructions carefully and save this manual for future use No model number suffix is shown in this manual Installation Guide Network Camera Model No WV NW502S WV NW502SK ...

Page 2: ...ided and retain this book as a permanent record of your purchase to aid identification in the event of theft Model No Serial No NOTE This equipment has been tested and found to comply with the limits for a Class A digi tal device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercia...

Page 3: ... for a PC 7 Trademarks and registered trademarks 8 About copyright and licence 8 Network security 9 Precautions 10 Precautions for Installation 13 Major operating controls and their functions 15 Preparations 17 Camera installation 21 Connection 29 Configure the network settings 35 Troubleshooting 37 Specifications 38 Standard accessories 42 Optional accessories 42 ...

Page 4: ...g has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 9 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 10 Only use attachments acc...

Page 5: ...AND LOSS INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT SPECIAL CONSEQUENTIAL OR EXEMPLARY ARISING OUT OF OR RELATING TO THE PRODUCT 2 PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLI GENT OPERATION OF THE USER 3 UNAUTHORIZED DISASSEMBLE REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER 4 INCONVENIENCE OR ANY LOSS ARISING WHEN IMAGES ARE NOT DISPLAYED DUE TO ANY REASON OR CAUSE ...

Page 6: ...pixel basis resulting in production of nat ural images even if a subject has various illumination intensities H 264 MPEG 4 and JPEG triple encoding H 264 MPEG 4 dual stream output and JPEG output can be simultaneously provided Either H 264 or MPEG 4 is selectable Auto back focus ABF function ABF Auto Back Focus ensures easy installation and stable focus in both color and B W modes Black white func...

Page 7: ...der is required to read PDF System requirements for a PC CPU Intel CoreTM2 Duo 2 4 GHz or faster recommended Memory 512 MB or more A minimum of 1 GB memory is required when using Microsoft Windows Vista Network Interface 10BASE T 100BASE TX 1 port Audio Interface Sound card when using the audio function Monitor Image capture size 1 024 x 768 pixels or more Color 24 bit True color or better OS Micr...

Page 8: ...ht and licence Microsoft Windows Windows Vista Internet Explorer ActiveX and DirectX are either regis tered trademarks or trademarks of Microsoft Corporation in the United States and other countries Intel Pentium and Intel Core are trademarks or registered trademarks of Intel Corporation in the U S and other countries Adobe and Reader are either registered trademarks or trademarks of Adobe Systems...

Page 9: ...s unit is connected to a network that includes PCs make sure that the system is not infected by computer viruses or other malicious entities using a regularly updated anti virus program anti spyware program etc Protect your network against unauthorized access by restricting users to those who log in with an authorized user name and password Apply measures such as user authentication to protect you...

Page 10: ...roduct resulting in injury or acci dents Consult the dealer for the inspections Do not use this product in an inflammable atmosphere Failure to observe this may cause an explo sion resulting in injury Avoid installing this bracket in the loca tions where salt damage occurs or corro sive gas is produced Otherwise the mounting portions will deterio rate and accidents such as a fall of this prod uct ...

Page 11: ...third party because of disposal transfer or repair extreme care should be required for data handling Cleaning this product body Be sure to turn off the power before cleaning Failure to observe this may cause injury Do not use strong abrasive detergent when cleaning this product Otherwise it may cause discoloration When using a chemical cloth for cleaning read the caution provided with the chemical...

Page 12: ...mplied for any other use Additional information including that relating to promotional internal and com mercial uses and licensing may be obtained from MPEG LA LLC See http www mpegla com AVC patent portfolio license This product is licensed under the AVC Patent Portfolio License for the personal and non commercial use of a consumer to i Encode video in compliance with the AVC Standard AVC video a...

Page 13: ...ons where corrosive gas is pro duced Locations where it may be dam aged by briny air such as seashores Locations where the temperature is not within 30 C 50 C 22 F 122 F Locations subject to vibrations This product is not designed for on vehicle use If a ceiling board is too weak to support the total weight the area shall be suffi ciently reinforced Do not install this product in a humid or dust l...

Page 14: ...ling may occur Radio disturbance When the camera is used near TV radio antenna strong electric field or magnetic field near a motor a transformer or a power line images may be distorted and noise sound may be produced PoE Power over Ethernet Use a PoE hub device that is compliant with IEEE802 3af standard Router When connecting the camera to the Internet use a broadband router with the port for wa...

Page 15: ...ns only for WV NW502S Focus adjustment grip Zoom lock knob Tilt adjusting table Network cable Alarm input output cable Power cable 12 V DC Mic line input cable white RJ 45 female P U S H Enclosure Inner dome FRONT T O P Base cover accessory Camera attachment accessory Mount bracket accessory ...

Page 16: ... Access LED Blinks when accessing a network SDHC SD memory card error LED ABF LED Blinks when ABF is being performed Auto back focus button About the INITIAL SET button Turn on the power of the camera while holding down this button and wait for around 5 seconds without releasing this button Wait around 2 minutes after releasing the button The camera will start up and the settings including the net...

Page 17: ...ut capacity of a single screw bolt is 196 N 44 06 lbf or more If a ceiling board such as plaster board is too weak to support the total weight the area shall be sufficiently reinforced When using an optional mounting bracket refer to the operating instructions of the bracket in use Preparations Installation place Applicable mount bracket Recommended screw Number of screw Minimum pull out strength ...

Page 18: ...r wall mounting The camera attachment shall be mounted with MTOP facing upward For ceiling mounting The camera attachment shall be mounted with FRONT facing in the direction of the camera front model number indication face FRONT TOP FRONT TOP Camera attachment accessory Mounting hole pattern Two gang junction box 46 mm 1 13 16 83 5 mm 3 9 16 ...

Page 19: ...r ceiling first see the blow Mount the camera attachment accessory with the supplied screws next page 20 Recommended tightening torque 0 78 N m 0 58 lbf ft Note When the camea is mounted on the wall or ceiling with a hole for cable running or the cam era is mounted using open wiring the mount bracket is used The female thread for conduit is compliant with ANSI NPSM parallel pipe threads 3 4 The fe...

Page 20: ... 0 58 lbf ft Note For wall mounting The camera attachment shall be mounted with MTOP facing upward Except the case of connecting the conduit upward page 33 For ceiling mounting The camera attachment shall be mounted with aligning the front side model number indi cation face of the camera with the position of the arrow in FRONT Ensure that any of the arrows on the mount bracket is aligned with the ...

Page 21: ...mera in the camera mounting holes of the camera attachment and rotate the camera in the arrow direction to secure the camera attachment and camera Ensure that the protrusion of the camera attachment is set to the LOCK position Using the camera mount bracket q Attach the camera onto the camera attachment while aligning the OPEN mark of the camera with the projection of the camera attachment FRONT T...

Page 22: ...ole of the camera attachment and rotate the camera in the direction of the arrow to secure the cam era to the camera attachment Confirm that the embossed part of the camera attachment is set in the LOCK position e Connect the cables at the side of the mount bracket page 29 Waterproof the connecting portion page 32 Note Disconnect the 12 V power source and PoE power source to prevent power from bei...

Page 23: ...ught when the cover is attached keep the cables inside the cable guide t Attach the base cover Cable guide Connected cable Cable guide Base cover Base cover fixing screw y Use the bit for tamperproof screw accessory to tighten the fixing screws provided on both sides of the base cover Recommended tightening torque 0 78 N m 0 58 lbf ft ...

Page 24: ...ation Important Do not hold the inner dome when carry ing the camera Otherwise the camera part may fall and it may damage the camera c Mount the lens WV NW502SK q Before mounting the lens remove the protection sheet from the camera w Refer to the operating instructions of the lens for how to mount the lens e Mount the optional lens to the camera by turning the lens clockwise LOC K P U S H P U S H ...

Page 25: ...Be sure to tighten the camera fixing screw Failure to observe this may cause cam era trouble due to water leakage or cam era falling Recommended tightening torque 0 78 N m 0 58 lbf ft b Remove the screw for transport pro tection blue 1 position with a Phillips screw driver W T LOC K Screw for transport protection blue TOP LOCK INITIAL SET ONITOR OUT Camera fixing screw red The camera fixing screw ...

Page 26: ...b of Basic on the setup menu first Turn off the power after Not use selection and then unload the SDHC SD memory card Operating Instructions PDF q Insert an SDHC SD memory card into the SDHC SD memory card slot w Insert an SDHC SD memory card into the slot until it clicks into the place When it clicks it is inserted into the place e To remove the SDHC SD memory card push down the top of the card u...

Page 27: ... make focus adjustments Adjust the focus by following the adjusting procedure of q w and e shown below q Hold down the auto back focus button for 5 sec or more to set ABF to the standard position w Loosen the zoom lock lever and move the lever between TELE and WIDE to obtain the appropriate angle of view e Loosen the focus lock knob rotate the focus adjustment grip to adjust the focus coarsely and...

Page 28: ...osition will move to the default position to be set for lens replacement etc When images in the near infrared light area change from color to white black out of focus may be occurred according to the nature of optical property In this case the focus can be corrected by selecting Auto or Preset for Adjusting method on the setup menu The focus will not automatically be adjusted according to the illu...

Page 29: ...type microphone option Connect a mini plug ø3 5 mm Supply voltage 2 5 V 0 5 V Recommended sensitivity of microphone 48 dB 3 dB 0 dB 1 V Pa 1 kHz Important Connect disconnect the external speaker cables or audio video cables after turning off the power of the camera and the amplifier Otherwise loud noise may come out from the speaker Important Securely tighten all the fixing screws x3 of enclosure ...

Page 30: ...LARM IN1 DAY NIGHT IN ALARM IN2 ALARM IN3 Input specification Non voltage make contact input DC 4 5 V internal pull up OFF Open or DC 4 5 V ON Make contact with GND required drive current 1 mA or more Note Check if rating of an external device such as a sensor is applicable to the rating of this product by referring to the provided operating instructions 4P alarm cable accessory pin configuration ...

Page 31: ...ry 5 or better between a PoE device such as a hub and the network connector cable of the camera Important Use all 4 pairs 8 pins of the LAN cable The maximum cable length is 100 m 328 Make sure that the PoE device in use is compliant with IEEE802 3af standard When connecting both the 12 V DC power supply and the PoE device for power supply PoE will be used for power supply When disconnecting the L...

Page 32: ... LINE IN cable and AUDIO OUT cable Important Waterproof treatment is also to be applied to the 2P power cable provided the 4P alarm cable provided and other connection cables if they are subject to rain Note How to wind the supplied waterproof butyl tape Stretch the tape by approx twice see the illustra tion at right and wind it around the cable Insufficient tape stretch causes insufficient water ...

Page 33: ... attachment with the arrow posi tion on either left or right side When connecting the conduit sideward or downward For installation on the wall do not connect the conduit at the upper side to prevent water from being stored in the bracket If water remains inside the dehumidifying device cannot function properly Installation work shall be such that there is no intrusion of water into the architectu...

Page 34: ...g use Use a switching hub or a router which is compliant with 10BASE T 100BASE TX Power supply is required for each network camera When using a PoE device hub 12 V DC power supply is unnecessary Speaker with amplifier option Speaker with amplifier option Microphone option Microphone option Video monitor for adjustment use only Video monitor for adjustment use only PoE device hub LAN cable category...

Page 35: ...tting software does not work configure the network settings of the camera and the PC individually on the Network setup page of the setup menu Refer to the Operating Instructions PDF for further information Important When using Microsoft Windows XP Home Edition SP3 the Windows Security Alert win dow may be displayed when starting the IP setup software In this case click the Unblock button on the di...

Page 36: ...g MAC address IP address will be displayed shaded c Complete each network setup item and click the Apply button Note When using a DHCP server it is possible to set DNS to AUTO Important It may take for around 2 minutes to complete to upload the settings to the camera after clicking the Apply button The settings may be invalidated when the 12 V DC power sup ply is cut or when the LAN cable is disco...

Page 37: ...power supply will stop when the demanded power exceeds its total power limit for all PoE ports Refer to the operating instructions of the PoE device in use Is Off set for Link Access LED on the Basic page Set On for Link Access LED 31 Operating Instructions PDF Cause solution Troubleshooting Before asking for repairs check the symptoms with the following table Contact your dealer if a problem cann...

Page 38: ...one Applicable microphone Plug in power type Supply voltage 2 5 V 0 5 V For line Input level Approx 10 dBV Audio output cable ø3 5 mm stereo mini jack monaural output Output impedance Approx 600 Ω Line level Dimensions ø164 mm x 146 mm H x 191 5 mm W ø6 15 32 x 5 3 4 H x 5 9 16 W including protrusion of the base cover fixing screw Weight Approx 1 8 kg 3 97 lbs Finish Main body Aluminum die cast li...

Page 39: ...16 30s Black white mode On Off Auto 1 Normal Auto 2 IR Light Auto 3 SCC White balance ATW1 ATW2 AWC Digital noise reduction High Low Image stabilizer On Off Video analytics Face detection On Off with the XML notification setting Privacy zone On Off up to 8 zones available Camera title on screen Up to 16 characters alphanumeric characters marks On Off VMD alarm On Off 4 areas available Auto back fo...

Page 40: ...e restricted when displaying both JPEG and H 264 MPEG 4 images Audio compression method G 726 ADPCM 32kbps 16kbps Bandwidth control Unlimited 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024 kbps 2048kbps 4096kbps 8192kbps Protocol IPv6 TCP IP UDP IP HTTP RTP FTP SMTP DNS NTP SNMP IPv4 TCP IP UDP IP HTTP RTSP RTP RTP RTCP FTP SMTP DHCP DNS DDNS NTP SNMP OS Microsoft Windows Vista Business SP1 3...

Page 41: ...n such a case wait until the camera warms up taking approx more than 1 hour and perform adjustment after turning on the power again 2 Either H 264 or MPEG 4 is selectable 3 Transmission for 2 streams can be individually set in the same compression method 4 Constraints are imposed when using Microsoft Windows Vista Refer to Notes on Windows Vista PDF for further information about system requirement...

Page 42: ...e 1 pc Fixing screws M4 x 8 mm 5 pcs 1 piece of spare screw included Base cover 1 pc Mount bracket 1 pc Bit for tamperproof screw 1 pc Butyl tape 1 pc 1 The CD ROM contains the operating instructions PDFs and different kinds of tool software programs 2 This label may be required for network management The network administrator shall retain the code label Optional accessories Ceiling mount bracket ...

Page 43: ...43 ...

Page 44: ...1 800 528 6747 Three Panasonic Way 2H 2 Secaucus New Jersey 07094 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 http www panasonic ca Panasonic Sales Company Panasonic Puerto Rico Inc AVE 65de Inf Km 9 5 Carolina PR 00985 787 750 4300 Panasonic Corporation 2009 Ns0609 1079 3TR005933BZA Printed in China ...

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