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Network Operating Instructions

Network Camera

Model No.

WV-NS202AE

Before attempting to connect or operate this product,

please read these instructions carefully and save this manual for future use.

The model number is abbreviated in some descriptions in this manual.

Summary of Contents for WV-NS202AE

Page 1: ...ions Network Camera Model No WV NS202AE Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Page 2: ... the network security of the camera 19 Equipped security functions 19 Display the setup menu and configure the settings of the camera using a PC 20 How to display the setup menu 20 How to operate the setup menu 21 Configure the basic settings of the camera Basic setup 24 Configure the settings relating to images and audio Camera setup 35 Configures the multi screen settings Multi screen setup 51 C...

Page 3: ...es and or other countries SD logo is a trademark Other names of companies and product contained in these operating instructions may be trademarks or regis tered trademarks of their respective owners Viewer software Images will not be displayed when the viewer software Network camera View3 is not installed on the PC Install the viewer software from this product or from the provided CD ROM Important...

Page 4: ... images will not be limited to access When ON is selected for MPEG 4 transmission page 36 an MPEG 4 image will be displayed When OFF is selected a JPEG image will be dis played It is possible to display a JPEG image even when ON is selected for MPEG 4 transmission In this case the refresh interval will be limited Refresh interval MPEG 4 When ON is selected for MPEG 4 transmission JPEG VGA 5 fps JP...

Page 5: ...displayed only when a JPEG image is displayed The letters VGA will turn green and images in the main area will be displayed in VGA size The letters QVGA will turn green and images in the main area will be displayed in QVGA size y AUX buttons 2 These buttons will be displayed only when Terminal alarm 3 is selected for AUX output on the setup menu page 52 The letters OPEN on the button will turn gre...

Page 6: ...he object and the background is more than 5 The auto track function of this camera is the simpli fied function that tracks a moving object in the shoot ing area It may be impossible to track a moving object in the following cases When there are multiple moving objects in the shooting area When the contrast ratio between a moving object and the background is almost none When an object moves quickly...

Page 7: ...he camera by dragging the mouse Zoom and focus can be adjusted by right clicking When an upper lower area of the control pad is right clicked the displayed image will be zoomed in out on When a left right area is right clicked the focus will be adjusted to the NEAR FAR side Zoom can also be adjusted using the mouse wheel 3 BRIGHTNESS buttons 2 The displayed image will be darker The adjusted bright...

Page 8: ...ndicator will be displayed only when Manual is selected for Save trigger on the setup menu page 27 2 Main area 2 Images from the camera will be displayed in this area The current time and date will be displayed at the selected position in the time and date format set on the setup menu pages 24 and 25 Click a desired point in the main area on the Live page that is to be the centre of the angle of v...

Page 9: ...displaying images on a multi screen from the Live page will become unavailable When displaying images on a multi screen panning tilting zooming by dragging the mouse are unavailable Step 1 Click the desired Multi screen button Images from the registered cameras will be displayed on a selected multi screen screen can be split up to 16 areas The following are instructions when dis playing on a 4 spl...

Page 10: ...he Live page page 4 Step 2 Click the SD button in the SD memory card box The SD recording window will open Step 3 Click the START button to start recording images on the SD memory card The SD recording status indicator will light red while images are being recorded on the SD memory card The save interval frame rate can be configured on the SD memory card tab of the Basic setup page page 29 Step 4 ...

Page 11: ...utput can be configured in the Alarm output terminal section of the Alarm tab of the Alarm setup page page 52 Transmit an image onto a server automatically An alarm image can be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be configured in the Alarm image setup section of the Alarm tab of the Alarm setup pag...

Page 12: ...page page 55 Note Depending on the network traffic the number of the transmitted images may not reach the set number of images to be transmitted Transmit images at a designated interval or period FTP periodic transmission Images can be transmitted at a designated interval or period To transmit images at a designated interval or period it is necessary to configure the settings in advance The settin...

Page 13: ...ion featured in Panasonic s network disk recorder select OFF for FTP peri odic transmission page 72 and FTP error for Save trigger page 27 We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occurrence in files saved in the SD memory card regardless of what the cause may be Save images on the SD memory card By configuring the following settings savi...

Page 14: ...d only when ON is selected for Save logs on the LOG tab of the Basic setup page page 31 respectively Step 1 Display the Live page page 4 Step 2 Click the List button The log list will be displayed in a newly opened win dow log list window Important Only a single user can operate the log list window Other users cannot access the log list window Step 3 Click the desired log type listed below LOG to ...

Page 15: ...te Time and date when each log has been filed will be dis played Notes When OFF is selected for Time display page 24 time and date of alarm occurrence will be dis played in 24 hour format Alarm log Alarm occurrence time and date will be filed as a log Manual log Time and date when recording of images onto the SD memory card started will be filed as a log When recording are performed sequentially l...

Page 16: ...16 Download button Click this button to download all logs of the selected log list as a file onto the PC CLOSE button Click this button to close the log list window ...

Page 17: ...orded on the SD memory card with selected value for the Interval setting on the FTP tab page 73 is 1 min or less Before removing the SD memory card make sure that Not use is selected for SD memory card page 27 Playback reverse playback will be performed without being affected by the Frame rate settings of images recorded on the SD memory card About the playback page Number of the listed images Whe...

Page 18: ...button is released will be displayed FF REW buttons Fast playback fast reverse playback will be performed Each time the button is clicked the playback speed will change When the PLAY REV PLAY button is clicked during fast playback fast reverse playback the playback speed will be x1 TOP button The first image will be displayed LAST button The last image will be displayed Download button The selecte...

Page 19: ... Access restrictions by changing the HTTP port It is possible to prevent illegal access such as port scanning etc by changing the HTTP port number page 68 Note When user authentication authentication error has failed to pass 8 times within 30 seconds using the same IP address PC access to the camera will be denied for a while Important Design and enhance security countermeasures to prevent leakage...

Page 20: ...s level is 1 Administrator How to display the setup menu Step 1 Display the Live page page 4 Step 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed Step 3 Click the OK button after entering the user name and the password The setup menu will be displayed Refer to the next page for further information about this menu ...

Page 21: ...the window Step 3 After completing each setting item click the SET but ton to apply them Important When there are two or more SET buttons on the page click the respective button to the edited setting item Example When completing the setting items in field A click the SET button below field A A 1 The edited set ting items in field A will not be applied unless the SET button below field A A 1 is cli...

Page 22: ... Alarm setup page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence the alarm occurrence notification and the VMD area settings can be configured on the Alarm setup page Refer to page 52 for further information y Authentication setup button Click this button to display the Authentication setup page The settings relating to the authentication su...

Page 23: ...m input or to allow to activate the video motion detection VMD func tion Refer to page 75 for further information 0 Maintenance button Click this button to display the Maintenance page System log check firmware upgrade and initializa tion of the setup menu can be carried out on the Maintenance page Refer to page 76 for further information 1 Help button Click this button to display the Help page 2 ...

Page 24: ...t hour reflecting this setting when entering the current time and date for Time date setup To hide time and date select OFF Default 24 hours Date time display format Select a date time display format When 2007 04 01 13 10 00 is set for Time date setup after selecting 24 hours for Time display time and date will be respectively displayed as follows DD MM YYYY 01 04 2007 13 10 MM DD YYYY 04 01 2007 ...

Page 25: ...dication button will be displayed to notify of the camera status Polling 30 sec Updates the status each 30 seconds and provide notification of the camera status Real time Provide notification of the camera status when the status has changed Default Real time Important When using Windows 2000 Professional SP4 even when Real time is selected the actual interval will be 30 seconds This is a normal op...

Page 26: ...ynchronizing with the NTP server will be used as the standard time of the camera Default Manual setup NTP server address Enter the IP address or the host name of the NTP serv er Number of characters for the NTP server address 1 128 characters Default None blank Important When entering the host name for NTP server address it is necessary to configure the DNS set tings on the Network tab of the Netw...

Page 27: ...s when images have failed to transmit to the FTP server by the FTP periodic trans mission function Alarm input Saves images at an alarm occurrence Manual Saves images manually page 10 Default FTP error Notes Select FTP error when images are to be transmit ted to the FTP server at an alarm occurrence When using the DHCP function page 67 images will not be saved on the SD memory card until an IP add...

Page 28: ... card the size indications will differ as follows Indication Description KB KB No SD memory card is inserted Failed to obtain available size due to error etc KB KB The SD card memory is unfor matted or locked etc Note When OFF is selected for Overwrite page 27 and the available size of the SD memory card has reached 0 KB images will not be saved on the SD memory card When the notification function...

Page 29: ...word The folder in which images are to be saved will be displayed Step 3 Copy the desired images or the folder onto the PC It is impossible to display the image to be saved on this window Display the image after saving it on the PC Note When logging in the camera to obtain images drive B will be displayed first Images are saved in different directories according to Save trigger Save trigger Basic ...

Page 30: ...cs Approx 2 000 pics Approx 1 000 pics 2 GB 1 GB 512 MB 256 MB 128 MB 64 MB Approx 24 000 pics Approx 12 000 pics Approx 6 000 pics Approx 3 000 pics Approx 1 500 pics Approx 750 pics Approx 26 000 pics Approx 13 000 pics Approx 6 500 pics Approx 3 250 pics Approx 1 625 pics Approx 812 pics Approx 27 000 pics Approx 13 500 pics Approx 6 750 pics Approx 3 375 pics Approx 1 687 pics Approx 843 pics ...

Page 31: ...ich images associated with the logs are to be downloaded For example enter C alarm to designate the folder alarm under drive C Enter 3 to 128 characters Enter alphanumeric characters except the following _ Manual Select ON or OFF and designate the destination folder in the same manner as for Alarm FTP error Select ON or OFF and designate the destination folder in the same manner as for Alarm Impor...

Page 32: ...ages when more than 5 000 logs are filed since associated images are to be deleted when the logs are deleted Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwrit ten When the power of the camera is turned off logs will be deleted Images Images will not be saved Note To dis...

Page 33: ...aved Images Images will not be saved Logs Logs will not be saved Images Images will be saved When available capacity of the SD memory card ran out the older images will be overwritten by the newer images In this case the oldest image is the first to be over written Note To display images on the SD memory card it is neces sary to copy them onto the PC first page 29 Logs Logs will not be saved Image...

Page 34: ... the logs and images are saved depending on the settings for FTP error LOG tab ON 34 FTP error Save logs SD memory card tab SD memory card Use Save trigger FTP error Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of the SD memory card ran out and it is not enough to save images logs will be kept on being filed ...

Page 35: ...s such as Refresh interval JPEG Image capture size and Image quality on this section Refer to page 36 for further information about the settings relating to MPEG 4 images Refresh interval JPEG Select an interval to refresh the displayed JPEG image from the following 0 1 fps 0 2 fps 0 33 fps 0 5 fps 1 fps 2 fps 3 fps 5 fps 6 fps 10 fps 15 fps 30 fps Default 5 fps Note When ON is selected for MPEG 4...

Page 36: ... the right is selected Image capture size Select QVGA or VGA for the image capture size of MPEG 4 images Default VGA Image quality Select the image quality of MPEG 4 images from the following Fine Normal Low Default Normal Refresh interval MPEG 4 Select an interval I frame interval 1 5 seconds to refresh the displayed MPEG 4 images If using under a network environment with frequent error occurrenc...

Page 37: ...address 224 0 0 0 239 255 255 255 Default 239 192 0 20 Multicast port Enter the multicast port number used to transmit images from the camera Available port number 1024 50000 Only even num bers are available Default 37004 Multicast TTL Enter the multicast TTL value Available value 1 254 Default 16 Important Depending on the PC in use for monitoring the mul ticast port number may be already in use ...

Page 38: ...a specific mode when the power of the camera is turned on OFF The camera will not be in any mode Home position When the set time has passed the camera will move to the home position automatical ly Auto track When the set time has passed the camera will move to the home position and will start the auto track function The camera will repeat this action moves to the home position and starts the auto ...

Page 39: ...to determine whether or not to dis play the current panning tilting degree and the zoom factor on images when the camera is being operated manually ON Displays the current panning tilting degree and the zoom factor OFF Does not display the current panning tilting degree and the zoom factor Default ON Note When ON is selected the panning tilting degree and the zoom factor will be displayed at the p...

Page 40: ...Image Adjust Click the SETUP button to display the setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window page 41 Preset Position Click the SETUP button to display the setup menu that can configure the settings relating to the preset positions The setup menu will be displayed in a newly opened window page 45 Auto Pan Click the...

Page 41: ...g cases turn off SUPER D 3 When flickering appears or the colour changes on the screen When noise appears in the brighter area on the screen About SUPER D 3 Super Dynamic function When there is wide variation between the illumination of light and dark areas of the location being monitored the camera adjusts the lens iris in accordance with the brighter areas This causes loss of detail in darker ar...

Page 42: ...000 K 10 000 K Default ATW1 Notes Under the following conditions colour may not be faithfully processed In these cases select AWC When shooting a subject whose major part is a thick colour When shooting blue sky or sun at sunset Mask area When OFF is selected for Super Dynamic 3 it is possible to compensate for backlight by masking the brighter area Refer to page 44 for descriptions of how to mask...

Page 43: ...der a low lumi nance Select an effect level LOW or HIGH for the digital noise reduction HIGH High DNR afterimage remains LOW Low DNR reduces afterimage Default HIGH Chroma gain level Adjust the chroma level colour density When the cursor is moved in the direction the colours will become thicker When the cursor is moved in the direction the colours will be thinner Click the RESET button to reset th...

Page 44: ...ear and the image displayed on the Image Position tab will be divided into 48 6x8 Step 3 Click the divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again Step 4 Click the END button after completing masking areas The borders on the image displayed on the Image Position tab will disappear Note When the RESET button is clicked masking...

Page 45: ...he preset position may become slower Register the preset position Step 1 Move the camera to the position to be registered as a preset position and then select the desired preset posi tion number Step 2 Click the SET button The selected preset position number will be dis played next to Position No Step 3 To display the preset ID on the Live page select ON for Preset ID and enter the desired preset ...

Page 46: ... A Z Enter the preset ID to be displayed on images The pre set IDs can be applied to each preset position Available characters 0 9 A Z and the following marks Number of characters for the preset ID 0 16 char acters Default None blank Note The entered preset ID will be displayed next to the preset position number on the pull down menu When ON is selected for Preset ID the preset ID will be displaye...

Page 47: ... point and the end point from the following 5 sec 10 sec 20 sec 30 sec Default 5 sec Speed Select a speed for the auto panning from the following 3 sec 4 sec 5 sec 7 sec 10 sec 13 sec 18 sec 24 sec Default 13 sec Note Even when the selected zoom factor is higher than 22x the camera will start panning with 22x zoom factor Important When Dwell time or Speed is edited it is neces sary to click the SE...

Page 48: ... at the centre of the image displayed on the Image Position tab Operate the camera with the panning tilting zooming operations to cover the area to be covered by the blink ing mask Click the SET button after determining the position of the camera To delete the registered zone click the DEL button after designating the desired zone number to be delet ed Click the CANCEL button to cancel the applica...

Page 49: ...from the PC to the camera can also be heard from the speaker connected to the camera Transceiver type However audio data cannot simultaneously be transmitted and received Default OFF Note When Multicast is selected for Transmission type of MPEG 4 setup in the MPEG 4 setup section of the JPEG MPEG 4 tab of the Camera setup page page 36 it is impossible to carry out the Audio output operation while ...

Page 50: ...l for Audio output interval PC to Camera Audio output port PC to Camera Enter the transmission port number the port number on the camera used to receive audio data transmitted from the PC Available port number 1024 50000 Only even num bers are available Default 34004 Note The transmission port number entered for Audio output port PC to Camera will be used only when Unicast MANUAL is selected for T...

Page 51: ...for the multi screen 4 cameras can be regis tered as a group and up to 4 groups 16 cameras can be registered When the HTTP port number for the camera had been changed enter as follows IP address of the camera port number for example 192 168 0 10 8080 Number of characters for the IP address 1 128 characters Note When using the host name it is necessary to config ure the DNS settings of the PC to be...

Page 52: ...termine whether or not to receive a terminal alarm 2 by selecting OFF Alarm input or Alarm output OFF Does not receive alarms Alarm input Receives alarms Alarm output Alarm output will be carried out accord ing to the settings for Alarm output terminal setup page 56 Default OFF Terminal alarm 3 Determine whether or not to receive a terminal alarm 3 by selecting OFF Alarm input or AUX output OFF Do...

Page 53: ...detected the camera will start the auto tracking When the home position is set the camera will start auto tracking after moving to the home position once Default OFF Terminal alarm 3 Select an action to be taken when a terminal alarm 3 is detected from the following OFF Does not take any action even when a terminal alarm 3 is detected 1 64 When the registered preset position is selected the camera...

Page 54: ...m is detected 1 64 When the registered preset position is selected the camera will move to the selected preset position when a command alarm is detected Auto track When a command alarm is detected the camera will start the auto tracking When the home position is set the camera will start auto tracking after moving to the home position once Default OFF ...

Page 55: ... alarm image to the FTP server Default OFF Directory Enter the directory name where the alarm images are to be saved For example enter ALARM to designate the directory ALARM under the root directory of the FTP server Number of characters for the directory name 1 256 characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows...

Page 56: ...Alarm output until the alarm occurrence indication button is clicked Pulse When an alarm is detected the alarm output ter minal will be in the state to the Alarm output setting for the period set for Pulse width Default Latch Alarm output Select Open or Close to determine whether to open or close the alarm output terminal when outputting the alarm signals OPEN The alarm output terminal will open w...

Page 57: ...e and date display of OSD position page 25 cannot be used for the VMD areas It is possible to display the alarm occurrence indication button on the VMD area tab when motion is detected by the VMD function Select ON for VMD alarm on the Alarm tab when the alarm occurrence indication button is to be displayed The alarm occurrence indication button will be displayed when receiving an alarm input of a...

Page 58: ...areas except areas used for the time and date display of OSD position will be subject to the detection The VMD area setting is unavailable Status Select ON or OFF to determine whether or not to carry out the VMD function ON Carries out the VMD function OFF Does not carry out the VMD function Default OFF Detection sensitivity Select a sensitivity level in the detection area from the following 1 Sup...

Page 59: ...line will be displayed When 2 4 VMD areas are set each area will be numbered in order The areas will be identified by the respective outline colours Important The position selected for OSD position will not be applied to the VMD area Step 4 Select ON or OFF for Status of each VMD area When the SET button is clicked after selecting OFF the outline will become a broken line and no alarm action will ...

Page 60: ... will not be applied unless the SET but ton is clicked Delete the VMD area set for the designated preset position Step 1 Display the VMD area setup window of the preset posi tion number whose VMD area is to be deleted page 59 Step 2 Click the Delete button respective to the area to be deleted The outline of the area will disappear Step 3 Click the SET button The deletion will be completed Importan...

Page 61: ...address Enter the destination mail address Up to 4 destination addresses can be registered To provide notification by e mail when an alarm has occurred check the Alarm checkbox respective to the desired address To provide notification by e mail when any of the follow ing has occurred check the Diag checkbox respective to the desired address When notification of the remaining space of the SD memory...

Page 62: ... alarm protocol Available retry times 1 30 Default 2 Panasonic alarm protocol Destination IP address Enter the destination IP address of the Panasonic alarm protocol from the following Host name is unavailable for the destination IP address Up to 8 destination address es can be registered To provide notification at an alarm occurrence to the desired IP address using Panasonic alarm protocol check ...

Page 63: ...ame 1 32 char acters Default None blank Password Retype password Enter the password Number of characters for the password 4 32 char acters Default None blank Note When the user name already in use is entered and the SET button is clicked the respective user infor mation will be overwritten Access level Select the access level of the user from the following 1 Administrator Allowed all available ope...

Page 64: ...vailable for the IP address Notes When IP address subnet mask is entered it is pos sible to restrict PCs in each subnet For example when 192 168 0 1 24 is entered and 2 Camera control is selected for the access level the PCs whose IP address is between 192 168 0 0 192 168 0 255 can access the camera with the access level 2 Camera control When the IP address already in use is entered and the SET bu...

Page 65: ...ring the host name for SMTP server address POP server address it is necessary to configure the DNS settings on the Network tab of the Network setup page page 68 Authentication Select the authentication method to send e mails from the following None It is not necessary to clear any authentication to send e mails POP before SMTP It is necessary to first clear the POP server authentication to use the...

Page 66: ... host name for FTP server address it is necessary to configure the DNS set tings on the Network tab of the Network setup page page 68 User name Enter the user name login name to access the FTP server Number of characters for the user name 1 32 char acters Password Enter the password to access the FTP server Number of characters for the password 0 32 char acters Control port Enter a control port nu...

Page 67: ...up DHCP Select ON or OFF to determine whether or not to use the DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default OFF IP address When not using the DHCP function enter the IP address of the camera Do not ...

Page 68: ...s Default MANUAL Primary DNS Secondary DNS When MANUAL is selected for DNS enter the IP address of the DNS Refer to the network administrator about the IP address of the DNS Line speed Select the line speed for data transmission from the fol lowing It is recommended to use the default setting AUTO AUTO Line speed will be applied automatically 100M FULL 100 Mbps full duplex 100M HALF 100 Mbps half ...

Page 69: ...on For further infor mation refer to the operating instructions of the router in use Enter Global IP address colon port number in the Address box of the browser via the Internet WAN Global address vvv xxx yyy zzz LAN Private address 192 168 0 254 vvv xxx yyy zzz 82 vvv xxx yyy zzz 81 Router Internet WAN Cable modem xDSL modem Address translation using the port forwarding function vvv xxx yyy zzz 8...

Page 70: ... 24 hours Default 1 hour Configure the settings relating to DDNS DDNS Click the DDNS tab on the Network setup page pages 20 and 21 How to display operate the setup menu The settings relating to DDNS can be configured on this page When accessing the camera via the Internet from the network environment of which the global IP address is obtained using DHCP the DDNS function is necessary When using th...

Page 71: ...ault None blank Important When using the SNMP function it is necessary to enter the community name When no community name is entered the SNMP function will not work Camera title Enter a camera title to be used to manage the camera with the SNMP function Number of characters for the camera title 0 32 characters Default None blank Camera location Enter the name of the location where the camera is in...

Page 72: ...s occur frequently Note When FTP error is selected for Save trigger on the SD memory card tab images that have failed to transmit using the FTP periodic transmission can be saved automatically on the SD memory card page 27 To FTP setup When To FTP setup is clicked the FTP tab of the Server setup page will be displayed page 66 FTP periodic transmission Select ON or OFF to determine whether or not t...

Page 73: ...validated for the schedule Step 2 To designate time click i and select the desired hour and minute When not designating time check the checkbox of 24 hours Step 3 Click the SET button after completing the settings The result will be displayed at the bottom of the win dow Interval Select the interval for the FTP periodic transmission from the following 1 sec 2 sec 3 sec 4 sec 5 sec 6 sec 10 sec 15 ...

Page 74: ... How to delete the set schedule Step 1 Uncheck the check box of the set day of the week Step 2 Click the SET button after completing the settings The result will be displayed at the bottom of the win dow ...

Page 75: ...es Step 1 Select an action to be assigned to the schedule from MODE OFF No action will be taken for the respective sched ule Alarm permission Alarm input terminal alarm 1 2 and 3 will be received during the period of the schedule VMD permission The Video motion detection VMD function will be active during the period of the sched ule Access permission Users whose access level is set to 2 and 3 on t...

Page 76: ...the first to be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the power of the camera is turned off When not using the SD memory card the logs will be deleted when the power of the camera is turned off Time date Time and date at the error occurrence will be displayed Note When OFF is selected for Time display ...

Page 77: ...ings after the firmware upgrade Step 4 Click the Upgrade button The confirmation window will be displayed When Do not default settings after completing the upgrade is selected the confirmation window will not be displayed After completing the upgrade delete temporary inter net files page 87 Important Upgrade the firmware using a PC in the same sub net as the camera Follow the instructions from the...

Page 78: ...impossible to operate the camera for around 2 minute after restarting the camera Notes To initialize the network settings page 67 do the following 1 Turn off the power of the camera 2 Turn on the power of the camera while holding down the INITIAL SET button of the camera and wait around 5 seconds without releasing the INITIAL SET button 3 Wait around 1 minute after releasing the button The camera ...

Page 79: ...correctly The DNS server may be down Ask the network administrator The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Indication Description Category FTP server error Connection error Internal error Failed to resolve FTP server address from DNS Failed to find FTP server Transmission e...

Page 80: ...tor The login user name will be displayed when ON is selected for User authenti cation The IP address of the PC currently accessing to the camera will be displayed when ON is selected for Host authenti cation Time correction succeeded The designated IP address of the DNS may be incorrect Check if the DNS set tings are configured correctly The DNS server may be down Ask the network administrator En...

Page 81: ...camera is initialized all the settings of the camera previ ously configured on the setup menus will be initial ized Are the set IP addresses valid Is the link LED right by the network connector lit When it is not lit connection to a LAN may not be established or a network may be not working correct ly Check if the cables have any contact failure or if the wiring is correct or not Is the LAN cable ...

Page 82: ...owser Images are displayed blurry 68 3 25 Installation Guide Is the entered password correct Restart the web browser and enter the password again Access to the SD memory card may be failed Restart the browser and retry to obtain images 29 29 Is the same IP address provided to other devices Are there contradictions between the address and the network subnet to be accessed When the camera and the PC...

Page 83: ...F5 key etc Depending on the version of your browser there might be difficulties refreshing the picture and operat ing the camera It is recommended to use Internet Explorer 6 0 SP2 When using Windows 2000 it is recommended to use Internet Explorer 6 0 SP1 When defocusing is caused by the camera position being moved carry out the position refresh to correct the focus This is not malfunction This is ...

Page 84: ...transparent part over the lens of the dome cover camera shell Clean the transparent part of the dome cover Cannot adjust the focus cor rectly Installation Guide Reference pages Cause solution Symptom 6 Flicker appears on the screen The AUTO MODE OFF home position auto track auto pan preset sequence of the camera changes Cannot transmit audio to the camera 41 38 42 Is the SD memory card inserted co...

Page 85: ...ons and the SD recording status indicator on the Live page do not dis play the current status in real time 3 25 Installation Guide Reference pages Cause solution Symptom Is the viewer software installed on the PC Confirm that the viewer software Network Camera View3 is installed 3 25 Installation Guide Cannot transmit audio to the camera Delete temporary internet files as follows 1 Select Internet...

Page 86: ...nu 2 Select Settings from Display Properties and then click the Advanced button 3 Click the Troubleshoot tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration When the DirectDraw acceleration is disabled by adjusting the level of Hardware acceleration no frame border will be displayed to indicate the selected area When displaying MPEG 4 images on two or more b...

Page 87: ... on which Windows XP Service Pack2 SP2 is installed The following may occur during operation when using a PC on which Windows XP Service Pack2 SP2 is installed Follow the instructions below when the following has occurred By performing the following solutions other applica tions and the security level may not be affected The Information Bar expressed in the following symptom and solutions will be ...

Page 88: ...tion where images are to be saved by the SD memory recording function of Panasonic network disk recorder Destination where log files are to be saved Image failed to transmit to the FTP server by the FTP periodic tranmission function Ex img_06010101230000 jpg Image captured at the alarm occurrence Ex img_0601010123000001 jpg Image saved manually Ex img_0601010123000001 jpg ...

Page 89: ...68 0 101 Internet Step 3 Configure the router w to which the PC is connected as follows Address mapping table The address mapping table is the example for when using a typical router Depending on the manufacturer of the router it may be described as static IP masquerade Group Camera LAN IP address 192 168 0 10 192 168 0 10 192 168 0 10 LAN port TCP port 80 UDP port 32004 UDP port 33004 WAN IP addr...

Page 90: ...porter s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg F R Germany Panasonic System Networks Co Ltd 2010 N0509 1010 3TR005119CZB Printed in China ...

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