Panasonic VL-VN1800 Operating Manual Download Page 40

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3.1 Troubleshooting

3.1.1 Troubleshooting

Troubleshooting

Problem

Remedy

The telephone does not work properly.

•

Confirm with your manager that your

settings are correct.

•

If the problem persists, consult your

dealer.

Some features do not work.

•

System management may restrict certain
features.

Consult your manager.

The date and time are not correct.

•

Set the date and time by system
programming.

Consult your dealer.

3.1 Troubleshooting

Operating Manual

Summary of Contents for VL-VN1800

Page 1: ...anual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety page 8 before using this product PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at https panasonic net cns pcc support intercom vn1900 ...

Page 2: ... for your phone For details about using other devices refer to the documentation for those devices SIP extensions may become busy and you may not be able to make or receive calls depending on the network status The contents of this manual apply to a certain software version as indicated on the cover of this manual To confirm the software version consult your dealer Product specifications are subje...

Page 3: ...mation provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL Please note that software licensed under the GPL and the LGPL is not under warranty https panasonic net cns pcc support intercom vn1900 Introduction Operating Manual 3 ...

Page 4: ...Introduction 4 Operating Manual ...

Page 5: ...Using the Unified Messaging Features 22 1 5 1 What is the Unified Messaging system 22 1 5 2 Logging in to and Configuring Your Mailbox 22 1 5 3 Message Playback and Related Features 24 1 5 4 Sending Messages 29 1 5 5 Quick Reference 31 1 6 User Device Management 34 1 6 1 Introduction to the User Container Feature 34 2 Manager Operation 35 2 1 Configuring Unified Messaging Features 36 2 1 1 System ...

Page 6: ...Table of Contents 6 Operating Manual ...

Page 7: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this Control Box Operating Manual 7 ...

Page 8: ...must be followed in order to operate the unit safely WARNING For All Telephone Equipment Do not allow rain to fall on the product or expose the product to moisture Do not let water oils or other liquids to splash onto the product Such conditions can lead to fire or electric shock and may impair the performance of the product Do not place the product on an unstable or uneven surface If the product ...

Page 9: ...ng instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation e If the product has been dropped or the cabinet has been damaged f If product performance deteriorates For the Control Box Do not insert foreign objects of any kind into this product as they may touch dangerous voltage points or sh...

Page 10: ...t should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to detach it from the rack To protect this unit from static electricity do not touch any external connectors of the unit Notice For All Telephone Equipment Read and understand all instru...

Page 11: ...uld be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips SAVE THESE INSTRUCTIONS 1 1 3 Precautions General information Before attempting to connect or operate this product please read the nameplate on the bottom or rear of the product In the event of problems you should contact your equipment supplier i...

Page 12: ... set to make automatic calls to the Telecom 111 Emergency Service The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work c...

Page 13: ...ord that cannot be easily guessed c Changing your password regularly 5 Perform the following when sending the Control Box for repair or handing it over to a third party a Make a backup of data stored on the Storage Memory Card b Using a formatter format the Storage Memory Card so that information cannot be retrieved from it 6 To prevent data leakage render the Storage Memory Card physically unusab...

Page 14: ...following Hang up Press the SP PHONE button You will hear a confirmation tone desired no Enter the required number Example UM group s floating extension no Enter the UM group s floating extension number dial key Press any dial key 0 9 extension no Dial an extension number HOLD Press the HOLD button REDIAL Press the REDIAL button System configuration Support up to 2000 SIP devices 1 on a system wit...

Page 15: ...nternet Service Provider Router configuration is required in order for the Video Intercom System app to function For more information consult your dealer 3 Smartphones must be connected to the internet in order for the Video Intercom System app to function The Video Intercom System app will not function when the smartphone is connected to the same local network local network of the residence as th...

Page 16: ...nes can be registered to a lobby station for easy calling For information about software updates for each device consult your dealer 5 By installing the Video Intercom System app on a smartphone you can expand the features available when using the VL VN1800 control box system with a smartphone In order to use the Video Intercom System app you must download it to your smartphone and register your s...

Page 17: ... system configuration the number of smartphones that can be registered differs For more information refer to the distributed QR code document or consult your facility staff 10 If PoE compatible switching hubs are used they can supply power to room monitors and door stations 11 Up to 32 network cameras can be registered to a room monitor for easy camera monitoring 12 A relay box is used to connect ...

Page 18: ...1 2 Making Calls Calling Another Extension Calling Another Extension To call an extension Intercom Call Off hook Talk Dial extension number extension no 1 2 Making Calls 18 Operating Manual ...

Page 19: ...1 3 Receiving Calls Talk Off hook Hands free Operation You can receive a call and have a conversation in hands free mode using the SP PHONE button 1 3 Receiving Calls Operating Manual 19 ...

Page 20: ...er the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Incoming calls can be forwarded up to four times You can set the UM group s floating extension number as a forward destination To set cancel Enter On hook Enter destination extension number 2 0 3 4 5 Cancel All Calls Busy No A...

Page 21: ... Not Disturb DND Do Not Disturb DND You can set this feature to prevent incoming calls from ringing at your extension This can be useful for example when you are in a meeting or busy To set cancel On hook Enter 1 to set or 0 to cancel Set Cancel 1 0 OR Off hook Enter 71 2 Intercom Calls 1 7 Enter 2 C Tone 1 4 2 Refusing Incoming Calls Do Not Disturb DND Operating Manual 21 ...

Page 22: ...ation The extension number that you should dial in order to access the Unified Messaging system Your mailbox number and extension number Prompts Prompts are recorded voice guidance messages that help you set and use Unified Messaging system features Prompts also help callers when the system is handing their calls Depending on how your Unified Messaging system is programmed subscribers and callers ...

Page 23: ... depends on system programming For more information consult your System Administrator A message waiting indication may appear on your telephone when you receive a new message You can log in to your mailbox and play back a new message automatically simply by going off hook and pressing the Message button on your telephone The Unified Messaging system will play back the first new message only To pla...

Page 24: ... subscribers can leave voice messages for you and you can play them back later after you have logged in to your mailbox Messages in your mailbox are divided into 3 types New Messages Messages in your mailbox which you have not played back yet Old Messages Messages in your mailbox which you have played back but have not yet deleted Deleted Messages Messages in your mailbox which you have deleted Yo...

Page 25: ... types that can be used with each key are marked with a ü Note that certain features are not available depending on the message type new old deleted Key Feature Message Type New Old Deleted 1 Repeat this message ü ü ü 1 1 Replay the previous message ü ü ü 2 Play the next message ü ü ü 3 1 1 Delete this message If a confirmation message is played press 1 to delete the message ü ü 3 Recover this mes...

Page 26: ... will automatically delete both new and old messages after a specified number of days have passed Your System Administrator controls how many days messages are retained for Each time you play a new or old message the message retention counter resets During playback you can increase the playback volume by pressing 84 If volume is at the highest setting pressing 84 will select the lowest setting as ...

Page 27: ...eaving a message in the caller s mailbox you can set any of the following Urgent Status The message will be heard before other messages by the recipient Private Status The recipient will not be able to forward the message ensuring privacy Auto Receipt You will receive notification receipt message once the recipient has played back the message Finally you can send your reply immediately or set a me...

Page 28: ...ording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the Unified Messaging system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 Auto Receipt is not enabled by default Fo...

Page 29: ...n record messages and send them to other subscribers Messages can be sent using one of the following features Message Delivery Sending a message to other subscribers refer to Message Delivery Message Delivery You can send messages to other subscribers You can specify message recipients by number To specify the recipients by number Enter the subscriber s mailbox number Once you have specified the r...

Page 30: ...very and desired day of the month for delivery Enter 2 to accept 2 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To set the delivery time of the message To record your message Record your message C Tone 3 2 1 Press 2 to add another recipient then go to To specify recipients by number...

Page 31: ... delivered on March 5 Auto Receipt is not enabled by default For more information consult your System Administrator New urgent messages are played before any other messages However old urgent messages are played with other messages in the original order 1 5 5 Quick Reference The flow below includes all top menu options and frequently used features The help menu may not be available from the top me...

Page 32: ... playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 4 Send Reply 5 Transfer Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 8 5 Set Bookmark During playback only 8 6 Resume from Bookmark position 9 Fast Forward...

Page 33: ...n to Old Messages Receive New Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 2 0 No messages 1 New Messages Yes No 1 5 5 Quick Reference Operating Manual 33 ...

Page 34: ...g on the grade By calling the user s main extension it is possible to send an incoming call signal to the main device and sub device at the same time It is possible to send an incoming call signal to a sub device at a predetermined time delay from the time of an incoming call to the main device When one of the devices registered to 1 user answers an incoming call the incoming signal on the other d...

Page 35: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the Control Box Operating Manual 35 ...

Page 36: ...1 default depending on the mailbox number length specified in system programming The System Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephone must ...

Page 37: ...roadcasting Message feature or to specified subscribers only When delivering a message to specified subscribers the System Manager can receive verification when the recipients listen to the message The System Manager can set the date and time when a message is delivered The date can be set up to one month in advance To deliver messages to all mailboxes Broadcasting Messages The Broadcasting Messag...

Page 38: ...sily guessed If the Unified Messaging system is being programmed via Web Maintenance Console the System Manager cannot change the System Manager password The system will announce Sorry this function is not available To change the System Manager s password 1 Log in to the System Manager s mailbox 2 3 3 1 to change the mailbox password 2 to accept the current setting 4 Enter the desired password the...

Page 39: ...Section 3 Appendix This section provides the Troubleshooting and the Feature Number Table Check the Troubleshooting section before consulting your dealer Operating Manual 39 ...

Page 40: ...h your manager that your settings are correct If the problem persists consult your dealer Some features do not work System management may restrict certain features Consult your manager The date and time are not correct Set the date and time by system programming Consult your dealer 3 1 Troubleshooting 40 Operating Manual ...

Page 41: ...lls Call Forwarding FWD 1 4 2 Refusing Incoming Calls Do Not Disturb DND Do Not Disturb DND Intercom Calls 712 0 Cancel 1 Do Not Disturb DND 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no To set the timer for No Answer and Busy No Answer 713 00 99 second 3 2 Feature Number Table Operating Manual 41 ...

Page 42: ...Note 42 Operating Manual ...

Page 43: ...Note Operating Manual 43 ...

Page 44: ...to the unit You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO 1006 Oaza Kadoma Kadoma shi Osaka 571 8501 Japan http www panasonic com Panasonic Corporation 2019 PNQP1452XA PM0319MG2120 ...

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