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FAQs, etc.
Customer Services Directory (for U.S.A. and Puerto Rico)
Limited W
arranty (for U.S.A. and Puerto Rico only)
PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way
Secaucus, New Jersey 07094
Panasonic Plasma Television
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics
Company (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date
of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, (b)
replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace
or refund will be made by the warrantor.
PLASMA TV CATEGORIES
PARTS
LABOR
SERVICE
Up to 42” (diagonal)
1 (ONE) YEAR
1 (ONE) YEAR
Carry-In
46” (diagonal) and larger
On-Site
3D Eyewear
Not Applicable
Mail In
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will
be no charge for parts.
You must carry-in your product or arrange for on-site service during the Limited Warranty period. If non-rechargeable batteries
are included, they are not warranted. This Limited Warranty only applies to products purchased and serviced in the United States
or Puerto Rico. This Limited Warranty is extended only to the original purchaser of a new product which was not sold “as is”. A
purchase receipt or other proof of the original purchase date is required for Limited Warranty service.
On-Site or Carry-In Service
For On-Site or Carry-In Service in the United States and Puerto Rico call 1-877-95-VIERA (1-877-958-4372).
On-site service where applicable requires clear, complete and easy access to the product by the authorized servicer and does not include
removal or re-installation of an installed product. It is possible that certain on-site repairs will not be completed on-site, but will require that the
product or parts of the product, at the servicer’s discretion be removed for shop diagnosis and/or repair and then returned.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining replacement, please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
[email protected]
When shipping the unit, carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original
carton. If Lithium Ion batteries are shipped by air the package must be labeled “Contains Lithium Ion Battery (No lithium metal)”.
Damaged batteries are prohibited from shipment by US Mail. Batteries must be securely packed in a manner to prevent short-circuiting
and a package cannot contain more than 3 Lithium Ion batteries. Include a letter detailing the complaint, a return address and provide a
daytime phone number where you can be reached. A valid registered receipt is required under the Limited Warranty.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal
wear and tear or cosmetic damage, nor does it cover markings or retained images on the glass panel resulting from viewing fixed
images (including, among other things, non-expanded standard 4:3 pictures on wide screen TVs, or onscreen data in a stationary
and fixed location). The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation,
mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other
business), rental use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or
damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE
WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY.
(As examples, this excludes damages for
lost time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer. The items
listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE LIMITED
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied
Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have others rights which vary from state to state. If a
problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If
the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed
for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN ON-SITE SERVICE CALL, WHERE APPLICABLE) WHICH ARE NOT
COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
Limited Warranty
(for U.S.A. and Puerto Rico only)
Customer Services Directory
(for U.S.A. and Puerto Rico)
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center;
purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web
Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-877-95-VIERA (958-4372)
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
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For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books on line for all Panasonic Products by visiting our Web
Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South,
Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
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For hearing or speech impaired TTY users, TTY: 1-866-605-1277
