Panasonic The Toughbook 31, Operating Instructions Manual

Page: 24 / 40

24
Troubleshooting
Starting Up
[Executing Battery Recali-
bration] screen appears. The Battery Recalibration was cancelled before Windows was shut down last time. To
start up Windows, turn off the computer by the power switch, and then turn on.
[Enter Password] does not
appear when resuming from
sleep/hibernation. Select [Enabled] in [Password On Resume] in the [Security] menu of the Setup Utility
( Reference Manual “Setup Utility”).
The Windows password can be used instead of the password set in the Setup Utility.
A
Click
(Start)
- [Control Panel] - [User Accounts and Family Safety] - [Add or re-
move user accounts] and select the account, and set the password.
B
Click
(Start)
- [Control Panel] - [System and Security] - [Power Option] - [Require
a password when the computer wakes] and add a check mark for [Require a pass-
word].
Cannot resume. An error may occur when the computer automatically enters the sleep or hibernation
mode while the screensaver is active. In this case, turn off the screensaver or change
the pattern of the screensaver.
Other startup problems.
Press
F9
in the Setup Utility ( Reference Manual “Setup Utility”) to return the
Setup Utility settings (excluding the passwords) to the default values. Start the Setup
Utility and make the settings again.
Remove all peripheral devices.
Check to see if there was a disk error.
A
Remove all peripheral devices including external display.
B
Click (Start) - [Computer] and right-click [Local Disk (C:)], and click [Properties].
C
Click [Tools] - [Check Now...].
A standard user needs to enter an administrator password.
D
Select the option in [Check disk options] and click [Start].
E
Click [Schedule disk check] and restart the computer.
Start the computer in Safe Mode and check the error details. When the [Panasonic] boot
screen disappears
*1
at startup, press and hold
F8
until the Windows Advanced Options
Menu is displayed. Select the Safe Mode and press
Enter
.
*1
When [Password on boot] is set to [Enabled] in the [Security] menu of the Setup Utility,
[Enter Password] appears after the [Panasonic] boot screen disappears. As soon as you
enter the password and press
Enter
, press and hold
F8
.
Entering Password
Even after entering the pass-
word, password input screen
is displayed again. The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the ten-key mode, and then
input.
The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to disable the Caps Lock
mode, and then input.
Cannot log on to Windows.
(“The user name or pass-
word is incorrect.” is dis-
played.) The user name (account name) includes the “@” mark.
- If another user account name exists:
Log on to Windows using another user account name, and delete the account name
that includes “@”. Then create a new account name.
- If no other account name exists:
You need to reinstall Windows ( page 21).
Shutting down
Windows does not shut
down. Remove the USB device and the ExpressCard.
Wait 1 or 2 minutes. It is not a malfunction.
Troubleshooting (Basic)