Panasonic TH-42PX50U, Replacement Procedure

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Plasma Panel Replacement Report Form Instructions
Requesting a Panel
1- Contact the Technical Hotline at 1-800-743-2335
2- Provide your account number
3- Provide the unit’s model and serial numbers
4- Confer with the Hotline agent, who will assist you
in troubleshooting and provide you with an
authorization number.
5- When possible, email a picture of the symptom or
a draft of the panel report.
Report Completion:
Before Removal of Defective Panel:
Note: The report is equipped with pop-up comment
fields to guide you. Instructions 1 through 30 below
provide additional details.
1. Skip all the fields above the "Symptom" box, and
all other gray shaded areas.
2. In the "Symptom" box indicate the defect as
noticed or as indicated by the customer.
3. Enter the customer's information in the
appropriate fields.
4. In the "Work Order #" field, indicate your Work
Order #.
5. In the "Model #" and "Serial #" fields, enter the
numbers as they appear on the back of the unit.
6. Fill in the "Panel’s serial number code" as
indicated on the label located on the back of the
panel. If the label resembles the depiction in fig.
1A, the code is the three-digit number "2.1.3" at
the bottom of the label. If it resembles the
depiction in fig. 1B, the code is the date at the top
of the label “JUL 2003”.
7. Enter "Date of Purchase" and "Date Service
Requested".
8. Enter the authorization number supplied by the
Hotline agent in the "Authorization #" field.
9. Paste a digital image of the symptom in the
"Picture of Symptom" box or attach the picture to
the email sent to the Technical Hotline. Select
the “Settings” and “Connections” by deleting
those conditions that do not apply to the
symptom picture.
10. Picture Mode: If the defect does not appear in all
picture modes, the panel is not defective .
11. Aspect: If the defect does not appear in all
"Aspect" modes, the panel is not defective .
12. White Balance: If the defect does not appear in
all White Balance modes, the panel is not
defective .
13. Signal Format and Signal Source: If the defect
does not appear in all signal formats supplied
from any source,
the panel is not defective .
14. Please complete all the Servicer information
fields.
15. From within the service mode, extract the number
of cumulative hours of operation, and the On/Off
times. Fill in the appropriate spaces. Refer to
the service manual for instructions about the
service mode.
16. Verify the warranty repair status. Delete the
inappropriate status and then enter your name
next to "Confirmed by".
17. Skip the "Defective Parts Return Status" until the
repair is complete.
18. Skip the box labeled "Arrival Condition" (gray
shaded area)
19. In picture placeholder 1 on the top center of the
report, insert a clear digital picture, showing the
serial number label of the unit being serviced.
The serial number must be legible.
20. In picture placeholder 2, insert or attach a picture,
showing the serial number label of the panel.
Refer to figure 1. (The panel label is visible only
after the back cover of the unit is removed.) The
serial number must be legible.
21. In picture placeholder 4, insert a picture of the
defect as it appears when the Green and Blue
fields are turned off, and only the Red field is
active. (See the service manual of the unit for
instructions.)
Fig. 1A
Fig. 1B
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