Troubleshooting
(continued)
34
Problem
Cause and Measures
R
in
se
/S
pi
n
Water is not
supplied to the
drum during the
rinse process
- Before rinsing, the appliance spins to drain out any
remaining water. Then it fills up with fresh water.
Rinsing begins
before the spin
process finishes
- If the appliance detects an unbalanced load, it
automatically starts rinsing to correct the imbalance.
- If excess foam remains after washing, the water is
drained out and refilled to wash the foam away. This is
the foam detection function.
During the spin
process, the drum
stops and rotates
several times
- This is normal. When the appliance detects an
unbalanced load, it automatically tries to correct it.
- The laundry may be too light.
Try adding one or two bath towels.
Laundry is not spun
satisfactorily. It is still
wet after the spin
process.
- This is normal. When the appliance detects an
unbalanced load during the final spin process, it
automatically reduces the spin speed.
Foam or water
remains on the door
or door seal
- Some foam or water may remain depending on the state
of the laundry or the amount of detergent used. Wipe
foam or water away before taking out the laundry.
Laundry clings to
the drum
- If the “Eco” or “Speed” function is used when there is a
lot of laundry, the laundry may cling to the drum.
Ti
m
e
The displayed
remaining time
changes
- The display is only a guide and is corrected continually.
- The remaining time may increase if the rinse or spin
settings are changed or if the appliance detects an
unbalanced load and makes an adjustment accordingly.
- Remaining time may be longer or shorter while
operating with the “AutoCare” programme.
D
et
er
ge
nt
a
nd
fo
am
There is not
enough/too much
foam
- The amount of foam varies depending on the
temperature, level and softness of the water.
The following can result in less foam
- Powdered detergent may have been put directly into the
drum.
It should be put into the detergent drawer. (P.12)
- Too little detergent may have been used.
- The laundry may be heavily soiled.
- The load may be large.
The following can result in more foam
- Too much detergent may have been used.
35
Tr
ou
bl
es
ho
ot
in
g
D
et
er
ge
nt
a
nd
fo
am
Fabric softener
overflows
- The amount of softener used may have been above the
“MAX” line in the detergent drawer. (P.12)
- The detergent drawer may have been closed too
strongly and spilt some of the softener.
There is powdered
detergent left on the
laundry after
washing
- Powdered detergent may have been put directly into the
drum.
It should be put into the detergent drawer. (P.12)
N
oi
se
There is an unusual
noise or vibration
- There may be a metal item in the drum.
- The anchor rods may not have been removed. (P.38)
- The appliance may be installed on a slope or an
unstable surface.
If none of the above is the cause, contact your local
Customer Service Centre.
There is noise when
water drains out
- This is normal. It is the noise of the drain pump working.
O
th
er
s
There is a power cut
during operation
- When power is restored, start operation of the appliance
from the beginning.
The circuit breaker
trips during
operation
- Find and resolve the issue that caused the breaker to
trip. Then reset the breaker and start operation of the
appliance from the beginning.
The water supply is
disrupted
- After the water supply is restored, the water may be
discoloured for a short while.
Disconnect the water supply hose, run the tap until the
water is no longer discoloured, and reconnect the
water supply hose. (P.41)
The display is
unclear
- The appliance may be in a brightly lit or sunlit area.
Problem
Cause and Measures
