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Message
Cause and Solution
Check sub camera setting.
<Check camera>
Set the sub camera HDMI
output to 1080i.
<Safe Mode>
If [#] is pressed, the system
enters safe mode after restart.
•
A standard definition (640
´
480p, 720
´
480p) video camera signal has
been detected.
→
Change the video camera’s resolution to HD (1920
´
1080i).
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.
<Check camera>
Set sub camera operating
frequency to
n
Hz.
<Safe Mode>
If [#] is pressed, the system
enters safe mode after restart.
Note
•
The field frequency
setting of the unit (
50
or
60
) is represented
by
n
.
•
A video camera with a different field frequency to the unit has been
detected.
→
Use a video camera with the same field frequency as the unit.
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Call failed due to software
version mismatch.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Contact your dealer.
Call FAILED. "Connection
Enhancement" feature must
be activated before
attempting to call to this site.
•
A connection is trying to be established with an MCU or non-Panasonic
video conference system even though the feature for connecting to
MCUs or non-Panasonic systems has not been activated.
→
By using an activation key card (KX-VCS101) to activate the feature for
connecting to MCUs and non-Panasonic systems (Page 95), you can
connect to devices other than Panasonic HD Visual Communication
Units. For details about activation keys or about the types of MCUs and
non-Panasonic video conference systems you can connect to, contact
your dealer.
Call Failed due to
combination mismatch.
•
In a multiple-party video conference call, one or more of the parties is
incompatible.
→
Contact your dealer.
Call Failed due to
unsupported product or other
error.
•
An unsupported feature was used.
→
Contact your dealer.
•
Connection to an unsupported MCU or non-Panasonic video
conference system was attempted.
→
For details about supported MCUs and non-Panasonic video
conference systems, contact your dealer.
Call disconnected due to
incompatible device or
unexpected error.
•
The other party’s device uses an unsupported codec.
→
Have the other party check their settings.
116
User Manual
Additional Information