Problem
Cause and Solution
Cannot connect with another
party.
•
The LAN cable is not connected properly.
→
Check that it is connected to the unit properly (Page 16). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 90).
•
The maximum bandwidth setting is incorrect.
→
3-party video conference calls are not possible if 512 kbps is selected.
4-party video conference calls are not possible if 512 kbps or 768 kbps
is selected. Check your maximum bandwidth setting, and select a value
that is appropriate for your network environment.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party’s bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 82, Page 98).
If you change your own settings, you should register the new
information as a local site (Page 97).
•
The SIP settings are incorrect.
→
Check the SIP settings (Page 93). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for
"Authentication ID"
and
"Authentication Password"
•
The
"SIP Transport Protocol"
setting is different from the other
party’s.
→
Set the
"SIP Transport Protocol"
setting so that it is the same as the
other party’s (Page 94, Page 98).
•
The local site settings are incorrect.
→
Confirm the local site settings. Specify the settings that are appropriate
for your usage environment (Page 97).
•
The IP address is not entered correctly.
→
Confirm that the other party’s IP address is correctly entered.
•
The SIP URI (or SIP user name) is not entered correctly.
→
Check whether the SIP URI (or SIP user name) of the other party is
entered correctly or whether it conforms to the RFC.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Contact your dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
If you are trying to connect to an MCU or non-Panasonic video
conference system, encryption is enabled on the other party’s side.
→
Make sure that the other party has encryption disabled.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Depending on the other party’s model, such connections can be
enabled with an activation key card (KX-VCS101, sold separately). For
details about supported models, contact your dealer.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
110
User Manual
Additional Information