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Panasonic KX-VC300CN, User Manual, Page: 136 / 142

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Panasonic KX-VC300CN User Manual Download Page 136

Message

Cause and Solution

Saving log failed.

•

You are using a USB memory device that is not compatible with the
unit.

→

Use a USB memory device compatible with the unit (Page 107).

•

There is not enough free space on the USB memory device you are
using.

→

Confirm the USB memory device has sufficient free space (at least
5 MB) before using it.

System Error!
Please restart the system. 
If error message appears
again, please contact Installer
or Service Administrator.

•

The unit’s internal software failed to start up.

•

The unit failed to write data to the internal flash memory.

→

Reset the unit by turning off its power, then turning it back on. If the
same message is displayed after resetting the unit, contact your dealer.

Miscellaneous

Problem

Cause and Solution

"Safe Mode" is displayed on
the screen.

Note

•

When "Safe Mode" is
displayed on the
screen, you cannot
connect to the
network, make video
conference calls, or
perform certain
settings (self
diagnosis, performing
a network test, etc.).

•

A standard definition (640 

´

 480p, 720 

´

 480p) video camera signal has

been detected.

→

Disconnect the video camera from the unit, and reset the unit by turning
off its power, then turning it back on. Check to make sure the video
camera’s resolution is set to HD (1920 

´

 1080i), and then connect the

video camera to the unit again.

•

A standard definition (640 

´

 480p, 720 

´

 480p) display signal has been

detected.

→

Disconnect the display from the unit, and reset the unit by turning off its
power, then turning it back on. Make sure to connect a HD (1920 

´

1080i) display to the unit.

•

The field frequency of the video camera or display you are using is
different from the field frequency setting of the unit.

→

Use a video camera or display that has the same field frequency as the
unit. For details, contact your dealer.

136

User Manual

Additional Information

Summary of Contents for KX-VC300CN

Page 1: ...del number e g KX VC600CN is omitted unless necessary Thank you for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use KX VC300 KX VC600 Software File Version 3 00 or later HD Visual Communication Unit ...

Page 2: ...e settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In periods of network congestion automatic packet transmission rate quality control prevents packet loss to maintain a video conference call s image and sound quality This allows visual communication with stabilised communication quality even over an...

Page 3: ...e the features of the KX VC300 Page 81 After you upgrade the features the KX VC300 can initiate 3 party 4 party video conference calls and send images in Full HD resolution Features enabled through activation keys are available even after performing a system initialisation Page 108 For details about the activation key contact your dealer Connection to non Panasonic Video Conference Systems You can...

Page 4: ...rmation about GPLs and LGPLs and License Info of system settings of this product before using this product Also some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE MPL At least three 3 years from delivery of products Panasonic will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically dist...

Page 5: ... Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 34 Calling by Entering an Address Directly 36 Calling from the Call History 38 Answering a Video Conference Call 41 Connecting to a Non Panasonic Video Conference System 42 Connecting to an MCU 43 Changing the Screen Layout 45 Changing the Screen Layout during a 2 party Video Conference Call 45 Changing the Scr...

Page 6: ...8 Making Screen Standby Settings 91 Making Sound Settings 91 Setting the MIC Position KX VC600 only 92 Making Remote Control Settings 94 Making Language Settings 95 Making Multicast Setting 96 Changing Video Camera Settings 96 Performing System Maintenance 97 Display Unit Information 97 Checking Enhanced Features 97 Performing a Network Test 98 Performing Self Diagnosis 98 Performing Remote Mainte...

Page 7: ...5 Input 116 Inputting Letters and Numbers 116 Miscellaneous 120 Changing the Remote Control Batteries 120 Cleaning the Unit 121 Additional Information 122 Troubleshooting 122 Basic Operation 122 Audio 127 System Settings 129 If These Messages Appear 129 Miscellaneous 136 Specifications 137 System Specifications 137 Index 139 User Manual 7 Table of Contents ...

Page 8: ...eneral To ensure safety use only in areas at an altitude up to 2 000 meters above sea level To ensure safety do not use in areas subject to the conditions of a tropical climate Follow all warnings and instructions marked on the unit Power The power source voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecifi...

Page 9: ...ring thunderstorms do not touch the unit plug and AC adaptor It may cause an electric shock Operating Safeguards Do not alter the AC adaptor or modify any parts Alteration or modification can cause fire or electric shock If metal fragments or water gets into the unit turn the unit off and unplug the unit immediately Contact your dealer for service Operating the contaminated unit can cause fire or ...

Page 10: ...s with plenty of clean water and consult a doctor Sulfuric acid in the eyes may cause loss of eyesight and acid on the skin will cause burns Do not charge short heat break or throw in a fire as it may result in the battery leaking generating heat or bursting Do not connect the positive terminal and the negative terminal of the battery to each other with any metal object such as wire Do not carry o...

Page 11: ...lat surface Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Battery Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injur...

Page 12: ...e to overheating 10 Avoid placing the device in areas with high humidity and exposing it to rain Neither the main unit nor the power plug is water resistant 11 The power outlet should be near the product and easily accessible About the Operating Environment This device includes a feature that automatically adjusts voice transmissions to improve clarity After beginning a video conference call adjus...

Page 13: ...e 111 Preventing Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures Privacy and Right of Publicity By installing and using this device you are responsible ...

Page 14: ...e following accessories are included Included Accessories Accessories Quantity AC adaptor Part No PNLV6506 1 Power cord 1 Remote control Part No N2QAYB000674 1 Batteries R6 AA dry cell 2 14 User Manual Preparation Preparation ...

Page 15: ...ugh the display or speakers If a headset is connected how audio is sent to the other party differs depending on the type of devices connected as follows Connected Device Audio Sent to Other Party Boundary Microphone Audio is picked up only by the headset microphone Audio is not picked up by the Boundary Microphones General purpose microphone Both the general purpose microphones and the headset mic...

Page 16: ...eaker Page 25 Also used to connect the speakers of a display without an HDMI terminal for audio output Page 25 Functional Earth terminal Used to connect an earthing wire for when there is a lot of noise over the connection LAN jack Page 21 Connect a LAN cable USB jack Page 107 Page 109 Used to connect a USB memory device for saving the operation log and for updating the software RGB terminal Page ...

Page 17: ...age 21 Used to connect to the display with an HDMI cable Component terminal Page 25 Used to connect to the display with a component video cable DC IN Page 22 Connect the AC adaptor s DC cord User Manual 17 Preparation ...

Page 18: ...hat the other party cannot hear your voice Page 64 Press to display your contact list This can be pressed while the following screens are displayed Home screen Menu screen Computer s screen sub video camera s image when not on a video conference call Press to show your computer s screen on your and the other party s display during a video conference call When not on a video conference call the com...

Page 19: ...o that other video conference call participants cannot hear you Page 64 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress or microphone disabled because headset is connected etc Note Up to 4 Digital Boundary Microphones can be connected in cascade Analogue...

Page 20: ...enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check each device s manual for more information about its powe...

Page 21: ...etary cable C Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed Analogue Boundary Microphone optional Connect the Analogue Boundary Microphone to the MIC Analog jack on the back of the unit using the proprietary cable D Use only the included ca...

Page 22: ...dary Microphones Also an Analogue Boundary Microphone and general purpose microphones can be used simultaneously Note Make sure that the microphones are placed at least 1 m away from the display and speakers Do not connect more than 4 Digital Boundary Microphones Doing so will cause all Digital Boundary Microphones to stop working If an Analogue Boundary Microphone is also connected all audio inpu...

Page 23: ...one Microphone Microphone Microphone 4 m 4 m 4 m 4 m Display Analogue Boundary Microphones You can connect 1 Analogue Boundary Microphone Also Digital Boundary Microphones and general purpose microphones can be used simultaneously Note Make sure that the microphone is placed at least 1 m away from the display and speakers Make sure that the microphone is placed with it s connector facing the displ...

Page 24: ...Layout examples a regular room the grey circle indicates the microphone s range Display Microphone Microphone Microphone Approx Approx 60 60 Approx 60 2 m About 60 around the connector side is outside the microphone s range About Headset You can connect a headset to the headset jack on the front of the unit A B Headset Note Check the headphone connector A and the microphone connector B and then co...

Page 25: ... camera Display Speaker Speaker Notice Place the speakers either side of the display If you place the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match on the other party s side Connecting the Display with a Component Cable If your display does not have an HDMI termin...

Page 26: ...play main video camera are turned on 1 Press the Power button on the front of the unit The Power LED turns on Then the Status LED starts flashing blue slowly and the Home screen is displayed When the power is turned off the Power LED turns off 1 26 User Manual Preparation ...

Page 27: ... a local site Page 114 the selected local site s information is displayed The local site name is displayed instead of the unit s name If the local site name SIP user name H 323 extension or H 323 name is too long to display it will be shortened and ended with Group Site Displays the name group name assigned to One Touch Connection number 1 through 5 If the name is too long to display it will be sh...

Page 28: ... icon will not be displayed even if the Boundary Microphone or headset is disconnected However if there are no connections or there is a device error in other devices such as the LAN cable the icon will be displayed Menu Screen Idle Screen Displayed when Menu is pressed on the remote control Displays operations you can perform and settings you can change A B Menu List Displays the various function...

Page 29: ... Subscreen Depending on the screen layout your own video or the other party s video is displayed here Page 45 Page 47 Page 50 Duration Displays the duration of the current video conference call Note 99h59m is displayed for the duration even if the length of the video conference call exceeds 100 hours Guide Displays operations you can perform with the remote control Network Status Indication The nu...

Page 30: ...d on any of the images Regardless of icon display settings the icon is not displayed while the combined computer video feed screen is being displayed Page 69 Status Indication The status of the unit is indicated by icons Page 27 Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration network status indication 1 and guide displays 1 If the network ...

Page 31: ...e party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call 3 party 4 party video conference calls may not be possible depending on bandwidth setting...

Page 32: ... One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection number is displayed 3 Press Start to start the call You can also start the call pressing Enter 4 When you want to end the call press End The Home screen is displayed 32 User Manual Starting a Video Conference ...

Page 33: ... 1 6 2 Select Contact List using and press Enter The contact list screen is displayed Note If you press G the contact list modification screen will be displayed and the entry can be modified Page 83 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order 4 With the dial keys enter a speed dial number 1 to 300 5 Press Start to start the call 6 When you want to ...

Page 34: ... cases when the other party tries to call you by selecting a registered IP address from their contact list the call will not be connected For details contact your network administrator 1 Press Menu The Menu screen is displayed 3 4 5 2 3 1 2 Select Contact List using and press Enter The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of...

Page 35: ...ped Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0 Index Tab ABC DEF GHI JKL MNO PQRS TUV WXYZ 0 9 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed User Manual 35 Starting a Video Conference ...

Page 36: ... about the activation key contact your dealer 4 Select one of the following values using 2 party video conference call No 3 party video conference call 2 sites 4 party video conference call 3 sites Note When connecting to an MCU or non Panasonic video conference system you cannot make 3 party 4 party video conference calls H 323 cannot be selected for Call Type if 2 or more sites are selected for ...

Page 37: ...ers that can be input for address entry are as follows SIP user name H 323 name MCU s conference room number alphanumeric characters symbols _ up to 60 characters SIP domain name alphanumeric characters symbols up to 128 characters H 323 extension numeric characters symbols up to 20 characters Enter a standards compliant value For details contact your network administrator To initiate a video conf...

Page 38: ...d For video conference calls made by entering the IP address SIP URI H 323 extension H 323 name MCU s conference room number IP address directly Page 36 that information is displayed instead of the contact name That information is displayed even if a matching entry exists in the contact list If consecutive video conference calls are made to the same destination only the latest call will appear in ...

Page 39: ...he incoming call history screen by pressing G In the incoming call history if a party is not registered in your contact list their IP address or host name SIP URI or SIP user name H 323 extension H 323 name will be displayed In the outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address SIP URI or SIP user nam...

Page 40: ...323 name from the incoming call history to the contact list for reasons such as non compliance with the relevant standards In this case contact your network administrator 3 Select the party you want to call using Note If you press Enter the call history details screen is displayed When not selecting a local site Page 114 Local site name will be blank The lowest bandwidth for the maximum bandwidth ...

Page 41: ... SIP URI H 323 extension H 323 name is displayed Note If the other party uses the same SIP domain name as you only the SIP user name and not the SIP URI SIP user name SIP domain name is displayed If the caller s group site name SIP URI or SIP user name H 323 extension or H 323 name is too long to display it will be shortened and ended with Operation 1 Press Start The video conference begins You ca...

Page 42: ...ake calls The connection specifications e g resolution and available functions e g content sharing differ depending on the model type you connect to For details contact your dealer When connecting to non Panasonic video conference systems only 2 party video conference calls are possible Audio sent to the other party is monaural While you are displaying a sub video camera s image you cannot send a ...

Page 43: ... Page 102 IP addresses must be specified to make calls The connection specifications e g resolution and available functions e g content sharing differ depending on the MCU you connect to For details contact your dealer The procedure for connecting to an MCU differs depending on the MCU For details contact your dealer Audio sent to the other party is monaural While you are displaying a sub video ca...

Page 44: ...s an error message is displayed If the other party sends tone signals to you sound may be interrupted or a ringing noise may occur 1 1 Enter a tone signal 0 9 or The input field A is displayed A Note The input field can only contain up to 16 characters If you input 17 characters the first character input will not be displayed in the input field but all tone signals will be sent The input field is ...

Page 45: ...ailable layouts each time you press Layout Layout 1 The other party s image is displayed full screen Layout 2 The other party s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen 1 A B B A Layout 1 Layout 2 Layout 3 A Other Site B This Site User Manual 45 C h a n g i n g t h e S c r e e n L a y o u t Changing...

Page 46: ...ed from the other party may not be displayed in the correct aspect ratio the ratio of the width of the image to its height In this case perform the following operation during the video conference call When the video conference call ends the aspect ratio will return to Auto default 1 Press G The aspect ratio dialogue box is displayed 2 Use to select Auto default 16 9 or 4 3 A dialogue box showing t...

Page 47: ...ut Layout 1 Image of Site 1 on the left and image of Site 2 on the right Layout 2 The images are displayed as follows Site 1 upper left Site 2 upper right This Site bottom middle Layout 3 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 4 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscree...

Page 48: ...A B C Layout 1 Layout 7 Layout 6 B Layout 2 A C B A B A B Layout 3 B A Layout 4 A Layout 5 A Site 1 B Site 2 C This Site 48 User Manual Changing the Screen Layout ...

Page 49: ...2 directly However you can switch to Layout 2 if you press Layout first Page 47 Display Screen Layout Side by Side Layout 1 Site 1 2 Layout 3 Site 1 2 Layout 4 Site 1 Layout 5 Site 2 Layout 6 This Site Layout 7 Example When using Layout 3 B The screen layout will be switched to Layout 5 R The screen layout will be switched to Layout 6 G The screen layout will be switched to Layout 7 User Manual 49...

Page 50: ...ill cycle through the available layouts each time you press Layout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen ...

Page 51: ...out 1 Layout 2 Layout 6 Layout 3 A Site 1 B Site 2 C Site 3 D This Site Layout 4 Layout 5 B D A C A B C A D B C 1 Image edges are trimmed and the image is centred User Manual 51 Changing the Screen Layout ...

Page 52: ...rrently in use Display Screen Layout Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 52 User Manual Changing the Screen Layout ...

Page 53: ...n older than 2 30 not including 2 30 you will not be able to control any of the other party s video cameras You will only be able to control your own video camera In order for other parties to be able to control your video camera you must set CAM ctrl from remote site s in your settings to ON by default it is set to OFF Page 96 For details about compatible video camera models contact your dealer T...

Page 54: ... control another site s video camera press Y Each time Y is pressed the order of the sites listed in the site selection dialogue box will change Example During a 4 party video conference call Site 1 Site 2 Site 3 Local Site To return to the video conference call screen press Back Note You can press Full Screen on the remote control to display hide the guide area In the following cases you will not...

Page 55: ... that support preset functions For details contact your dealer The features that can be used may be limited depending on your video camera model e g A video camera with only a zoom feature 1 Press Home The Home screen is displayed Note If you are registering presets for the sub video camera press Camera Sub 2 Press CAM Ctrl The camera control screen for your own video camera is displayed 3 Press G...

Page 56: ...Zoom out R Zoom in Pan the video camera left right Tilt the video camera up down 6 Press G A dialogue box to confirm the saving of settings is displayed 7 Use to select Yes and press Enter The preset screen is displayed Note To continue making settings repeat steps 4 7 8 Press Home The Home screen is displayed Note Preset registration information for a video camera is saved in that video camera If...

Page 57: ...ideo camera during a video conference call 1 Press CAM Ctrl The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately 3 seconds the dialogue box will disappear 2 Use to select Local Site and press Enter The camera control screen is displayed 3 Press a numeric button 1 9 to select the preset number that y...

Page 58: ...ings depending on your video camera model For details about compatible video camera models contact your dealer 1 Press CAM Ctrl The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately 3 seconds the dialogue box will disappear 2 4 2 Use to select Local Site and press Enter The camera control screen is d...

Page 59: ...played depending on your video camera model While you are configuring settings on the camera menu screen other parties cannot control your video camera Brightness screen Brightness Mode Press Enter and use to select Auto or Manual Note When Manual is selected you can adjust the brightness by pressing the buttons on the remote control B Dark R Light User Manual 59 Controlling a Video Camera ...

Page 60: ...te is selected you can adjust the white balance Perform the following procedure 1 Press Enter If the white balance had been set before by selecting Calibrate that previously set state will be recalled 2 Turn a piece of white paper toward the video camera 3 Press G Focus screen Use to select the following items for input Focus Position Press Enter and use to select Center or Sides Wide Focus Mode P...

Page 61: ...nction crops a part of the video image and displays it in the four corners of the screen Magnifier Press Enter and use to select ON or OFF Note If you want to use the magnifier function perform the following procedure 1 Select ON and press Enter Your own image is displayed in full screen and a magnified image of your own is displayed in the upper right subscreen User Manual 61 Controlling a Video ...

Page 62: ...ubscreen press R to zoom in and press B to zoom out To change the screen layout If you want to change the position of the magnified image on the screen press Y Each time you press Y the position of the magnified image will change in the following order upper right lower right lower left upper left Example When the dotted line part is magnified and displayed in the upper left subscreen 3 To return ...

Page 63: ... Pressing will decrease the volume of the other party s voice After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 92 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume User Manual 63 A d j u s t i n g t h e V...

Page 64: ...a received video conference call Page 90 Muting the Microphone Operation with the Remote Control 1 Press MIC Mute An icon appears in the status display area of the screen Page 27 and the LED light on the Boundary Microphone Page 19 becomes red Make sure the colour of the LED changes Pressing MIC Mute again will unmute the microphone The LED light on the Boundary Microphone Page 19 becomes green Ma...

Page 65: ... the colour of the LED changes Note When multiple Digital Boundary Microphones are connected pressing the MIC Mute button of one Digital Boundary Microphone will mute all Digital Boundary Microphones KX VC600 only When using Digital Boundary Microphones and an Analogue Boundary Microphone together pressing the MIC Mute button on one Boundary Microphone will mute all Boundary Microphones KX VC600 o...

Page 66: ...isplayed and noise reduction is enabled Pressing Y again will display Whisper Mode OFF and noise reduction is disabled Note Noise reduction is available only when Digital Boundary Microphones are connected You can set whether to enable noise reduction for a video conference call before starting the call Page 90 After a video conference call is finished the noise reduction setting returns to the va...

Page 67: ... Lows low pitched sounds are amplified Voice makes voices easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear After about 3 seconds the tone control dialogue box disappears Note You can set the tone of a video conference call before starting the call Page 92 After a video conference call is finished the tone setting retu...

Page 68: ...has the correct connector shapes to connect to both your computer and to the unit You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the unit are VGA 640 480 SVGA 800 600 XGA 1024 768 HD 1280 720 and WXGA 1280 768 1280 800 SXGA 1280 1024 is not supported For each resolution the ...

Page 69: ...o feeds from both you and the other party and the computer only screen Regardless of the difference displaying a computer s screen can indicate either state 1 Press PC When using the KX VC600 The computer s screen and the video feeds from both you and the other party are displayed together The video feeds of you and the other party are displayed from the upper right of the screen with the other pa...

Page 70: ...time you press R the display switches between the combined screen and the computer only screen You can switch the display regardless of the guide area display state In the following cases only the computer screen s image will be shown even if PC is pressed You are using H 323 or connected to an MCU or non Panasonic video conference system Displays combined screen Page 90 is set to OFF on the conne...

Page 71: ... unhide the other party s information duration and guide displays When connecting to another Panasonic HD Visual Communication Unit While displaying your computer s screen the other party cannot press PC to display their own computer s screen If a sub video camera is connected you can also switch to the sub video camera s image by pressing Camera Sub Page 74 Only the party that pressed PC can perf...

Page 72: ... Press Camera Main to return to showing the main video camera s image Note Only the party that pressed the PC button can perform this operation Note On the Home screen you can also display the computer s screen on your display by pressing PC While the computer s screen is displayed the unit will not enter screen standby mode To return to the Home screen press Camera Main Displaying the computer s ...

Page 73: ...ter only screen Press B to display the other party s image in full screen Each time you press B the display switches between the other party s image and the dual stream reception screen User Manual 73 Displaying Other Video Sources ...

Page 74: ... Page 53 Main video camera Sub video camera Intranet Connecting the Sub Video Camera Connect a video camera to the back of the unit using an HDMI cable Page 16 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used 74 User Manual Dis...

Page 75: ...anasonic HD Visual Communication Unit While displaying your sub video camera s image the other party cannot press Camera Sub to display their own sub video camera s image If a computer is connected you can also switch to the computer screen s image by pressing PC Page 68 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Ca...

Page 76: ...g their computer s screen In this case note that the other party s computer screen will be displayed as the other party s image on your screen While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 45 To return to displaying your sub video camera s image press R 2 Press Camera Main to return to showing the main video camer...

Page 77: ...other party s display Note The image becomes gradually clear after a black screen is displayed for about 1 second If you press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again If the network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will ...

Page 78: ...normally operating Note MIC displays the connection status of the Boundary Microphone or headset only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone or headset will not be displayed Page 90 2 1 2 Press Back The display returns to the screen in use before th...

Page 79: ...eo conference call you can press R to switch to the next screen That screen displays the unit name IP address SIP URI or SIP user name MCU s conference room number IP address MCU s SIP user name IP address H 323 extension H 323 name packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 1 2 1 Frequency is not displ...

Page 80: ...2 Press Back The display returns to the screen in use before the step 1 was performed 80 User Manual Displaying the Connection Status ...

Page 81: ...are changes for example if you exchange the unit you must reacquire the registration key and activate the features again In this case the registration key can be reacquired free of charge Enabling Multiple Party Video Conference Calls KX VC300 only If you are using the KX VC300 you cannot make 3 party 4 party video conference calls unless the multiple party video conference call feature has first ...

Page 82: ... contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 The characters that can be input are as follows SIP user name H 323 name MCU s conference room number Alphanumeric characters and the symbols _ up to 60 characters SIP domain name Alphanumeric characters and the symbols and...

Page 83: ...tes For Site 1 Site 2 Site 3 Use the following procedure to select these from the contact list screen 1 Use to select Site 1 Site 2 or Site 3 2 Press Enter The contact list screen is displayed 3 Select a contact using You can use or the numeric buttons of the remote control to select the displayed tab Page 35 4 Press Enter The contact list registration screen is displayed 4 Press G A dialogue box ...

Page 84: ...ic buttons of the remote control to select the displayed tab Page 35 4 Press R A dialogue box to confirm the deletion is displayed 5 Use to select Yes and press Enter The contact list screen is displayed 6 Press Home The Home screen is displayed Registering a Contact from the Call History Registering a Single party Contact You can register a contact to the contact list from the call history Note I...

Page 85: ... call history each party is also registered automatically as a single party contact and each IP address SIP URI or SIP user name is registered in Group Site When using H 323 you cannot register a multiple party contact If a host name is displayed in the Site column of the call history the party cannot be registered in your contact list Also you may not be able to register a SIP URI or SIP user nam...

Page 86: ...ference call is displayed Use to select Yes or No and press Enter When Yes is selected you can answer a video conference call while any unsaved data is lost When No is selected you can continue entering the data Setting the Unit Name 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select System Settings and press E...

Page 87: ...king Network Settings 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select Network Settings and press Enter The network settings screen is displayed 4 Use to select the following items for input IP Address Use to select whether the IP address information for this unit IP Address Subnet mask Default Gateway will b...

Page 88: ... Resolution Quality of Service Audio only mode Still image quality and Displays combined screen cannot be set When H 323 is set to OFF on the call type settings screen Page 102 Receive H 239 Call cannot be set Answer Mode Use to select how to answer video conference calls Manual default or Auto Page 41 Max Bandwidth Press Enter and use to select the maximum allowed bandwidth to be used 512 kbps 76...

Page 89: ...camera will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the main video camera and sub video camera will be automatically set to HD even if you have specified Full HD When Video Quality is set to Sharpness only Full HD and Auto can be selected The value that you select here does not influence the unit s operation when you connect to an M...

Page 90: ... you set 0 hours 0 minutes default the call time is unlimited If the duration of a video conference call exceeds the specified length of time the call will be automatically disconnected MIC detection Use to select whether to enable the detection of the connection status of the Boundary Microphones or headset ON default Enables the detection of Boundary Microphones or headset OFF Disables the detec...

Page 91: ...ess G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Sound Settings 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The second page is displayed 4 Use to select Sound Settings a...

Page 92: ...ns which creates a stereo environment Setting the MIC Position automatically 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The second page is displayed 4 Use to select MIC Setting and press Enter The auto settings screen is displayed Note If the manual settings screen is displayed press B to return to the auto set...

Page 93: ...ophone is set to Center stereo make sure that it is placed with its connector facing the display When using Digital Boundary Microphones and an Analogue Boundary Microphone together the output settings differ as follows Digital Boundary Microphones Manually set output Analogue Boundary Microphone Monaural output For the settings shown in the following diagrams the left right channels are displayed...

Page 94: ...ones after completing settings Otherwise the settings will not match the location of the Digital Boundary Microphone Making Remote Control Settings You can specify a remote control ID from 1 2 or 3 for both the remote control and the unit The unit responds to signals from any remote control with the same remote control ID as itself If you do not specify an ID the unit responds to signals from all ...

Page 95: ...layed Proceed to step 9 Note While the dialogue box is displayed video conference calls cannot be received When Remote ID enable is set to OFF Page 94 The system settings screen is displayed Press Home to return to the Home screen 9 Use the following procedure to change the ID of the remote control 1 Press and hold and at the same time 2 Within 2 seconds after you release the buttons press the num...

Page 96: ...600 Press three times to select the fourth item from the top press Enter The language settings screen is displayed 6 Repeat the procedure from step 5 9 Press Home The Home screen is displayed Making Multicast Setting Note This setting should not be changed by the user Changing Video Camera Settings 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settin...

Page 97: ...cted or depending on the model of the FIX camera the unit will receive commands from the remote control even if ON is selected Performing System Maintenance Display Unit Information You can view the setting information for the unit 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press three times The fourth page is displa...

Page 98: ... The network test screen is displayed 5 Enter an IP address Note If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 6 Press R The network test starts After the network test is finished if the network test was successful or timed out the details of the resul...

Page 99: ...l be set to Standard 6 Press R The self diagnosis ends Note If you do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the unit until remote maintenance is finished However turni...

Page 100: ...e information display screen is displayed Press Back to return to the menu screen Displaying the End User Licence Agreement You can display information about the End User Licence Agreement 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press four times The fifth page is displayed 4 Use to select EULA and press Enter The ...

Page 101: ...stem settings screen is displayed 3 Press three times The fourth page is displayed 4 Use to select Admin login and press Enter The login screen is displayed 5 Use to select Password then enter the administrator password 4 10 digits Note Please enter the administrator password that was set during installation If you forget the administrator password please contact your dealer 6 Use to select Login ...

Page 102: ...annot make a video conference call using H 323 You must select ON H 323 Use to select ON default or OFF Note When OFF is selected you cannot use a gatekeeper and H 460 even if ON is selected for Gatekeeper and H 460 Page 104 Default Call Type Use to select SIP default or H 323 Note The call type that you select here will be reflected in the information displayed on the Home screen and in the defau...

Page 103: ...ables digest authentication OFF default Disables digest authentication Authentication ID Enter an authentication ID 1 60 characters alphanumeric space symbols Page 116 comma double quotation mark cannot be entered Authentication Password Enter an authentication password 0 60 characters alphanumeric space symbols Page 116 comma double quotation mark cannot be entered Note To communicate using a SIP...

Page 104: ...e 101 The admin menu screen is displayed 2 Press The second page is displayed 3 Use to select H 323 Settings and press Enter The H 323 settings screen is displayed 4 Use to select the following items for input Gatekeeper Use to select ON or OFF default Note This setting is available only when ON is selected for H 323 Page 102 and OFF is selected for SIP Server Page 103 Gatekeeper Address Enter the...

Page 105: ...s contact your dealer This setting is available only when IP Address is set to Manual in Network Settings Page 87 1 Login to the administrator menu Page 101 The admin menu screen is displayed 2 Press The second page is displayed 3 Use to select Static NAT Settings and press Enter The Static NAT settings screen is displayed 4 Use to select the following items for input Static NAT Use to select ON o...

Page 106: ...djusting the input audio handling Changing either of these settings to OFF may result in degradation of the sound quality during a video conference call 1 Login to the administrator menu Page 101 The admin menu screen is displayed 2 Press twice The third page is displayed 3 Use to select Audio Input and press Enter The audio input settings screen is displayed 4 Use to select the following items fo...

Page 107: ...patible USB memory device can be used with this unit The following types of USB memory devices cannot be used U3 smart drives USB memory devices compatible with the U3 platform USB memory devices with security features USB memory devices formatted using NTFS USB memory devices with multiple LUNs Logical Unit Numbers USB memory devices formatted with multiple partitions USB memory devices are not g...

Page 108: ...Activating Enhanced Features You can activate features by enhancing the unit s software To activate the feature you must obtain a registration key from your dealer First provide your dealer with the Activation Key No and Registration ID written on the activation key card and the unit s MPR ID The dealer will enter this information into the Key Management System and then issue you with the registra...

Page 109: ...that was issued contact your dealer Only one registration key can be registered at once To register multiple registration keys for enabling multiple features a restart is necessary for each registration Activated features can also be checked on the enhanced feature confirmation screen Page 97 Updating Software Note If you want to update software using a USB memory device connect the USB memory dev...

Page 110: ... obtaining the latest firmware and User Manual Initialising a Video Camera Note Initialisation is available only for video cameras connected to your unit and only when you are not on a video conference call For details about compatible video camera models contact your dealer 1 Login to the administrator menu Page 101 The admin menu screen is displayed 2 Press three times The fourth page is display...

Page 111: ... unit can be used in multiple meeting rooms without the need to change the network settings Registering a Local Site 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select Not Registered and press B The local site settings screen is displayed 4 Use to select the following items for input The following it...

Page 112: ...lity is changed from Motion to Sharpness the setting for Max Resolution is automatically changed to Auto The value that you select here does not influence the unit s operation when you connect to an MCU or non Panasonic video conference system Max Resolution Press Enter and use to select the maximum display resolution of the main video camera and sub video camera used during a video conference cal...

Page 113: ...is case you cannot make calls using either IP addresses or SIP Contact your network administrator SIP Transport Protocol Use to select between protocols UDP TCP or Auto default used when communicating via SIP Note When Auto is selected if using a SIP server TCP will be used for communication and if using an IP address or MCU s conference room number IP address UDP will be used for communication No...

Page 114: ... to OFF 4 Press G A dialogue box to confirm the temporary use of the selected local site is displayed 5 Use to select Yes and press Enter The Home screen is displayed Note When you select a local site the name entered in Local site name is displayed instead of the unit name in the unit information If you turn the power off and then back on the local site is returned to the site set on the system s...

Page 115: ...elect Select local site and press Enter The select local site screen is displayed 3 Use to select the local site you want to delete Note When SIP is set to OFF on the call type settings screen Page 102 you cannot select a local site whose SIP server settings have been enabled You also cannot select a local site whose gatekeeper settings have been enabled if H 323 is set to OFF 4 Press R A dialogue...

Page 116: ...ers and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right Table 1 Chinese 1 AB Cabc2 DEFdef 3 GHIghi4 JKLjkl5 MNOmno6 PQRSpqrs7 TUVtuv8 WXYZ wxyz9 0 _ 1 abcAB C2 defDEF3 ghiGHI4 jklJKL5 mnoMNO6 pqrsPQRS7 tuvTUV8 wxyzWXYZ 9 0 _ Button Uppercase preferred Mode Num...

Page 117: ...urope Mode Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoò...

Page 118: ...L5 mnoMNO6 pqrsPQRS7 tuvTUV8 wxyzWXYZ9 0 Normal space _ Button Katakana Mode Full Width Uppercase preferred Mode Lowercase preferred Mode Number Mode Normal アイウエオァ ィ ゥ ェ ォ カキクケコ サシスセソ タチツテ トッ ナニヌネノ ハヒフヘホ マミムメモ ヤユヨャュ ョ ラリルレロ ワヲンヮ Full width space Voicing mark Half voicing mark 1 2 3 4 5 6 7 8 9 0 _ Latin Mode Normal 118 User Manual Input ...

Page 119: ...ode The current input mode is displayed in the guide area Example Latin mode and lowercase preferred mode currently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within a line of characters the ch...

Page 120: ... the Remote Control Batteries 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover 120 User Manual M i s c e l l a n e o u s Miscellaneous ...

Page 121: ...st clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzine Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings...

Page 122: ...ork administrator can set the length of time until the unit enters screen standby mode Page 91 When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly displayed do not connect an HDCP equipped device The area at the edges of the screen is not displaying properly The display is not set to sh...

Page 123: ...off the unit and restart it The Home screen is displayed Check the remote control ID of the unit Page 27 Note If the remote control ID is not displayed on the Home screen contact your dealer 2 Press and hold and at the same time 3 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID displayed on the Home screen Note If the remote control is still unrespons...

Page 124: ...ted by this unit For details have the other party contact the dealer CAM ctrl from remote site s is set to OFF on the other party s unit Page 96 Ask the other party to set CAM ctrl from remote site s to ON on their unit You are trying to use a function that is not supported by the other party s video camera For example you tried to use the pan function with a video camera that supports only the zo...

Page 125: ...me as the other party s Page 102 The SIP settings are incorrect Check the SIP settings Page 102 After you check the SIP settings if you still cannot connect to the other party contact your network administrator The ID and password for digest authentication are incorrect Check that the values specified for Authentication ID and Authentication Password are correct Page 103 The SIP Transport Protocol...

Page 126: ...ealer Packet loss is occurring The network is congested Check the display of the network status indication Page 29 If the icon shows only 0 1 bars continuously press Status twice and check the fields Loss and Bandwidth then contact your network administrator or dealer Page 79 The maximum bandwidth setting is incorrect During a 3 party video conference call at least 1 Mbps of bandwidth is required ...

Page 127: ...at the microphone is properly connected to the unit Page 16 Perform self diagnosis and check the performance of the microphones that are connected to the unit Page 98 The microphone is muted Press MIC Mute on the remote control or press the MIC Mute button on the Boundary Microphone to unmute the microphone Page 64 Default MIC Mute set is set to ON The microphones are muted at the start of a recei...

Page 128: ...crophone The display s volume settings are too low Increase the volume level of the display A headset is connected When a headset is connected audio output from the display or speakers is disabled Disconnect the headset You hear audio feedback The microphone is too close to the display or to speakers Keep microphones at least 1 m away from any display or speaker The display s volume settings are t...

Page 129: ...When the MIC position is set to Center stereo make sure that it is placed with its connector facing the display Page 92 System Settings Problem Cause and Solution The settings of the unit cannot be changed A video conference call is in progress Make settings after ending the current video conference call A video conference call is incoming A dialogue box will be displayed asking whether to answer ...

Page 130: ...ers as they are Do not enter like 001 Example The default gateway is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Invalid Date Time Enter a date within the valid parameters Enter a date between January 1 2012 and December 31 2035 PC is not connected Check the connection A cable or cord is not properly connected Check that all cables to the unit are connected properly Page 68 T...

Page 131: ... If is pressed the system enters safe mode after restart A standard definition 640 480p 720 480p video camera signal has been detected Change the video camera s resolution to HD 1920 1080i Note If you enter Safe Mode during a video conference call the call will be disconnected Check main camera setting Check camera Set camera operating frequency to nHz Safe Mode If is pressed the system enters saf...

Page 132: ...nit so that the versions match Call Failed due to combination mismatch In a multiple party video conference call one or more of the parties is incompatible Check the software version of all parties Update the unit so that the versions match Call Failed due to unsupported product or other error An unsupported feature was used Check the software version of all parties Update the unit so that the ver...

Page 133: ... multiple remote controls with assigned IDs will be used close together or if you do not want this message to be displayed select OFF for Check ID mismatch Page 95 The address is invalid The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as t...

Page 134: ...le Disconnected When connecting to an MCU or non Panasonic video conference system the video conference call was disconnected When connecting to an MCU or non Panasonic video conference system some operations may not function as expected depending on the device used by the other party In this case contact your dealer When connecting to an MCU or non Panasonic video conference system the video conf...

Page 135: ...Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Invalid SIP Domain Name The format of the SIP domain name that you entered is invalid Enter a standards compliant value For details contact your network administrator Invalid WAN IP Address The format of the router s WAN IP address that you entered is invalid Enter the WAN IP address correctly in ...

Page 136: ...Safe Mode is displayed on the screen you cannot connect to the network make video conference calls or perform certain settings self diagnosis performing a network test etc A standard definition 640 480p 720 480p video camera signal has been detected Disconnect the video camera from the unit and reset the unit by turning off its power then turning it back on Check to make sure the video camera s re...

Page 137: ...AC LD 32 kbit s Monaural only 64 kbit s 96 kbit s per channel G 722 64 kbit s G 722 1 32 kbit s G 722 1 Annex C 48 kbit s Sound Processing Function Stereo Echo Canceller Microphone Boundary Microphone Digital Interface Type KX VCA001 Option for use with the KX VC600 only Boundary Microphone Analogue Interface Type KX VCA002 Option Pickup Range KX VCA001 2 m radius 360 coverage KX VCA002 1 5 m radi...

Page 138: ...er Consumption Maximum approx 23 W KX VC300 approx 39 W KX VC600 Operating Temperature 0 C 40 C Operating Humidity 10 90 non condensing 1 If both of the following conditions are met the output sent to the other party will be stereo otherwise monaural The bandwidth is higher than approximately 1 8 Mbps in a 2 party video conference call with the HD Visual Communication Unit using SIP The MIC positi...

Page 139: ...ction setting 88 Contacts adding 82 Contacts deleting 84 Contacts editing 83 Controlling a Video Camera 53 D Date and Time setting 87 E Enabling Multiple Party Video Conference Calls KX VC300 only 81 Enabling the Sending of Images in Full HD Resolution KX VC300 only 81 F For Your Safety 8 H Headset 24 I Inputting Letters and Numbers 116 K KX VCS301 Activation Key Card for 4 Point Connection 81 KX ...

Page 140: ...ound setting 91 Specifications system 137 Sub Video Camera viewing 74 System Initialisation performing 111 T Tone Adjusting 67 Troubleshooting 122 U Unit Information viewing 79 97 Unit Name setting 86 V Volume adjusting 63 140 User Manual Index ...

Page 141: ...User Manual 141 Notes ...

Page 142: ...oxious substance or elements in product Part Name Cabinet Lead Pb Poisonous noxious substance or element Mercury Hg Cadmium Cd Hexavalent chromium Cr VI Polybrominated biphenyls PBB Polybrominated diphenylether PBDE Assembly electric circuit board Packing Accessory Documents The content of poisonous noxious substance for all homogeneous materials regarding all corresponding parts is less than the ...

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