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Panasonic KX-VC1000, User Manual

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Connecting the Display with a

Component Cable

If your display does not have an HDMI terminal, use a
component cable for connection.

1.

Connect the display to the Component terminal on
the back of the unit using a component cable.

Note

•

To use the display’s speakers to output audio,
connect the display to the Audio Out L/R jack
(Page 23) on the back of the unit using a stereo
pin plug cable.

•

If displays are connected using both the HDMI
terminal and Component terminal, connect to
displays that have the same resolution.

36

User Manual

Document Version  2018-01  

Preparation

Summary of Contents for KX-VC1000

Page 1: ...this manual for future use Document Version 2018 01 In this manual HD Visual Communication is abbreviated as HDVC In this manual the suffix of each model number e g KX VCA001XX is omitted unless necessary KX VC1000SX KX VC1300SX KX VC1600SX KX VC2000SX KX VC1300A KX VC1600A KX VC1000 KX VC1300 KX VC1600 KX VC2000 Software File Version 5 00 or later HD Visual Communication Unit ...

Page 2: ... Microphone together stereo output may be unavailable depending on the connection configuration Page 31 Page 33 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In periods of network co...

Page 3: ... to the Main Site and the sites connecting to the Main Site are referred to as Sub Sites A site that establishes connections to multiple sites using a Profile Call Page 54 or a site that adds a site to the call during a 2 party video conference call with another site Page 67 becomes the Main Site Selectable Video Source By connecting your computer or video camera to the unit you can show your comp...

Page 4: ...ollment in the KX VC Series NAT Traversal Service and enables Mobile Connection Multicast and USB Device Mode features If using the KX VC2000 multiple connections can be made with up to 20 or 24 parties simultaneously If using the KX VC1600 multiple connections can be made with up to 10 parties simultaneously The KX VC1000 can establish connections with a maximum of 4 parties and also supports dua...

Page 5: ...is product Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and the conditions of the ITU T and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs LGPLs and ITU T and License Info of system settings of this product before using this p...

Page 6: ...r applicable copyright laws and international treaty provisions RADVISION and its suppliers retain all rights not expressly granted Except for open source software licensed under GPL LGPL and so on distributing copying disassembling reverse compiling and reverse engineering of the software provided with this product are all expressly prohibited In addition exporting any software provided with this...

Page 7: ...sses 47 Initial Settings 48 Starting a Video Conference 51 Making a Video Conference Call 51 Calling Using One Touch Connection Numbers From the Home Screen 51 Calling from the Contact List 2 party Conference 52 Calling Using Profile Multiple party Video Conference Calls 54 Calling by Entering an Address Directly 56 Calling from the Call History 59 Answering a Video Conference Call 63 Connecting t...

Page 8: ...egistering a Contact from the Call History 107 Registering a Profile 108 Registering a New Profile 108 Editing Profile Information 111 Deleting a Profile 111 Setting the Profile Standby 112 Removing a Profile Standby 112 Making Local Site Settings 113 Registering a Local Site 113 Selecting a Local Site 113 Deleting Local Site Information 114 Changing System Settings Performing System Maintenance 1...

Page 9: ...g Data 156 Importing Data 157 Activating Enhanced Features 158 Updating Software 159 Initialising a Video Camera 160 Performing System Initialisation 160 Setting Remote Access 161 Using the KX VC Series NAT Traversal Service 163 Using the KX VC Series NAT Traversal Service 163 Preparations for Connections 163 KX VC Series NAT Traversal Service Setup Procedure 163 Connect to the Internet 165 Obtain...

Page 10: ...eatures 183 Using USB Recording Features 183 Using USB Device Mode 186 Using USB Device Mode 186 Miscellaneous 188 Changing the Remote Control Batteries 188 Cleaning the Unit 189 Input 190 Inputting Letters and Numbers 190 Additional Information 203 Troubleshooting 203 Basic Operation 203 Audio 209 System Settings 211 If These Messages Appear 211 Registration Page of KX VC Series NAT Traversal Ser...

Page 11: ...a high volume The use of excessive sound volume through a headset may cause hearing loss CAUTION Before attempting to connect or operate this product please read the label on the bottom Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries This product contain...

Page 12: ...onnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped 12 User Manual Document Version 2018 01 For Your Safety ...

Page 13: ...microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm 4 in away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malf...

Page 14: ...he security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall Privacy and Right of Publicity By installing and using this device you are responsib...

Page 15: ...s These symbols on the products packaging and or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation By disposing of them correctly you will help...

Page 16: ...A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Ope...

Page 17: ...V1017 KX VC2000 KX VC2000SX 1 Power cord Depends on country area Remote control Part No N2QAYB001001 KX VC1000SX KX VC1300SX KX VC1600SX KX VC2000SX KX VC1300A KX VC1600A Part No PGVF2294ZAV1 KX VC1000 KX VC1300 KX VC1600 KX VC2000 1 Batteries R6 AA dry cell 2 Note The number and type of power cords may vary depending on the country area of use Please use whichever is appropriate for the country a...

Page 18: ...era 12x optical 10x digital zoom Pan tilt function supported Proprietary main video camera 12x optical 10x digital zoom Pan tilt function supported Model No KX VD170 Model No GP VD151 Proprietary main video camera 3x optical 4x digital zoom Pan tilt function supported Model No GP VD131 18 User Manual Document Version 2018 01 Preparation ...

Page 19: ...ce Type Proprietary cable included Cable length approx 8 5 m 28 ft Boundary Microphone Analogue Interface Type Proprietary cable included Cable length approx 7 m 23 ft Model No KX VCA001 Model No KX VCA002 Document Version 2018 01 User Manual 19 Preparation ...

Page 20: ...r than the default maximum of 16 parties KX VCS314 Activation Key 4 Point Built in MCU for KX VC1000 4 Point Built in MCU KX VC1000 Can establish connections with a maximum of 4 parties KX VCS351 Activation Key Mobile Connection Mobile Connection KX VC1000 KX VC1300 KX VC1600 Connects to a mobile device in IP Mode KX VCS352 Activation Key Mobile Connection for KX VC2000 Mobile Connection KX VC2000...

Page 21: ...Name Activation Key Type Target Model Description KX VCZ501 PC Peripheral kit PC Peripheral KX VC1000 KX VC1300 KX VC1600 KX VC2000 Enables the USB Device Mode feature Document Version 2018 01 User Manual 21 Preparation ...

Page 22: ...ver if Output local site sound is set to HDMI audio is output via HDMI not the headset Page 152 If a headset is connected how audio is sent to the other party differs depending on the type of devices connected as follows Connected Device Audio Sent to Other Party Boundary Microphone Audio is picked up only by the headset microphone Audio is not picked up by the Boundary Microphones General purpose...

Page 23: ... recorded movies and update the software or used for USB Device Mode MIC Digital jack Except KX VC1000 Page 30 Used to connect the Digital Boundary Microphone optional Page 19 MIC Analog jack Page 30 Used to connect the Analogue Boundary Microphone optional Page 19 Audio In L R jack Page 31 Used to connect general purpose microphones not for the Boundary Microphone Audio Out L R jack Used to conne...

Page 24: ... 34 Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera Main Camera terminal Page 30 Connect the main video camera with an HDMI cable HDMI1 terminal Page 30 Used to connect to the display with an HDMI cable HDMI2 terminal Page 30 Used to connect to the display with an HDMI cable Settings are required to use the HDMI2 terminal Pag...

Page 25: ...n Tilt of a video camera and select items Press to make or manually answer video conference calls Page 51 Page 63 Press to select the feature assigned to each colour Available features are displayed in the guide area Page 43 Press to adjust the volume during a video conference call Press to increase and to decrease the volume Page 85 Press to mute the microphone during a video conference call so t...

Page 26: ...em or entered information Press to end a video conference call Press to display the camera control screen Page 93 Press for zoom control zoom in out of the video camera either at your end or the other party s end Page 92 26 User Manual Document Version 2018 01 Preparation ...

Page 27: ... unit enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check each device s manual for more information about it...

Page 28: ... from screen standby mode The length of time may vary depending on the type of display you are using The unit will not enter screen standby mode during USB recording and USB Device Mode 28 User Manual Document Version 2018 01 Preparation ...

Page 29: ...ponent terminal connect to displays that have the same resolution Page 151 Cables Prepare the following commercially available cables HDMI cable Category 2 high speed recommended Note Use cables with the HDMI logo certified HDMI cables for HDMI connection Using non certified cables may adversely affect operation Use HDMI cables with secure connectors LAN cable 1000BASE T 100BASE TX 10BASE T full d...

Page 30: ... recording Page 151 If your display is not compatible with HDMI use a component cable Since sound signals are not transmitted when using a component cable connect an amplifier active speaker or use the display s speakers If game mode can be selected in the display s settings set game mode It may improve voice delay 3 Connect a microphone Digital Boundary Microphone optional Connect the Digital Bou...

Page 31: ...ocumentation for each device 5 Connect the power cord to the AC adaptor Use only the power cord included with the unit 6 Insert the AC adaptor s DC cord G into the DC IN terminal on the back of the unit Use only the AC adaptor included with the unit Wrap the DC cord around the hook to prevent it from being disconnected 7 Plug in the power cord into the power outlet Choose an outlet that is conveni...

Page 32: ...r picked up The range of each microphone the radius of the circle with a microphone at the centre varies according to the level of surrounding and the number of microphones being used Place microphones accordingly referring to the following table Noise level Micro phone A quiet room 40 dBsplA A regular room 45 dBsplA A noisy room 50 dBsplA 1 approx 3 m approx 9 8 ft approx 2 2 m approx 7 2 ft appr...

Page 33: ... higher than approximately 1 8 Mbps in a 2 party video conference call with the HD Visual Communication Unit You are not using Digital Boundary Microphones and an Analogue Boundary Microphone together If a headset is connected audio from the headset microphone is given priority and audio from Analogue Boundary Microphones is no longer picked up The range of the microphone the radius of the circle ...

Page 34: ...en a headset is connected KX VC1600 KX VC2000 For 3 conductor stereo mini plugs only Sub Video Camera Connection This section describes how to connect a sub video camera You can transmit images taken with the sub video camera to all parties 1 Connect the sub video camera Connect the sub video camera to the Sub Camera terminal on the back of the unit using an HDMI cable Note You can connect disconn...

Page 35: ...ion describes how to connect an amplifier active speaker 1 Connect the amplifier active speaker to the Audio Out L R jack on the back of the unit using a stereo pin plug cable Note Connect the amplifier active speaker correctly as follows Left channel L Right channel R For more details about the amplifier or active speaker refer to the documentation for the corresponding device Layout example Plac...

Page 36: ...the back of the unit using a component cable Note To use the display s speakers to output audio connect the display to the Audio Out L R jack Page 23 on the back of the unit using a stereo pin plug cable If displays are connected using both the HDMI terminal and Component terminal connect to displays that have the same resolution 36 User Manual Document Version 2018 01 Preparation ...

Page 37: ...on Example Diagram when using the Internet KX VC Series NAT Traversal Service Compatible with LAN1 Router Router Router LAN1 Internet KX VC Series NAT Traversal Service Document Version 2018 01 User Manual 37 Preparation ...

Page 38: ...VC2000 Intranet LAN2 LAN1 Router Router KX VC Series NAT Traversal Service Internet Router Note When using a dual network LAN1 and LAN2 Use LAN1 when using KX VC Series NAT Traversal Service The default gateway is in LAN1 NAT or DHCP can be used only in LAN1 38 User Manual Document Version 2018 01 Preparation ...

Page 39: ...Preparing the Remote Control Inserting Batteries 1 Open the cover 2 Insert batteries R6 AA dry cell minus side first then close the cover Document Version 2018 01 User Manual 39 Preparation ...

Page 40: ...e status will go back that of when the power is turned on the Power LED is green The power can be turned on or off automatically Page 154 1 Press the Power button on the front of the unit or on the remote control for more than 1 second Both can turn the power on or off When the power is turned on the Power LED starts flashing green Then the Power LED becomes green the Status LED starts flashing bl...

Page 41: ...sal Mode The connection mode local site name Terminal ID maximum bandwidth encryption status indication icons Local Camera Display of MCU Site icon Profile standby icon and Incoming Call from a non regist icon IP NAT Traversal Mode The connection mode local site name Terminal ID LAN1 IP address LAN2 IP address KX VC1600 KX VC2000 maximum bandwidth encryption status indication icons Static NAT stat...

Page 42: ...de Encryption SIP is set to OFF H 323 is set to ON and Encryption H 323 is set to Best effort H 323 is set to ON and Encryption H 323 is set to ON H 323 is set to ON and Encryption H 323 is set to OFF When using NAT Traversal mode or IP NAT Traversal mode Encryption NAT Traversal is set to ON When using NAT Traversal mode or IP NAT Traversal mode Encryption NAT Traversal is set to OFF Static NAT S...

Page 43: ...cessing system settings Page 155 Status Indication The status of the unit is indicated by icons Icon Status Microphone is muted Network server any kind or peripheral connection error no connection device error etc Note If there are no connections or there is a device error in other devices such as the LAN cable the icon will be displayed Note If you set Active Home Menu to OFF in the administrator...

Page 44: ...an use and settings available to change Guide Displays operations you can perform with the remote control when performing features or changing settings Administrator login Press Y to display the administrator login screen for performing administrator settings Depending on the settings Admin Login can be hidden and Y can be disabled page 154 44 User Manual Document Version 2018 01 Preparation ...

Page 45: ...number is displayed Video Image Displays the other party s video your own video or video from the secondary video input such as a computer display or a sub video camera Subscreen Depending on the screen layout your own video or the other party s video is displayed here Duration Displays the duration of the current video conference call Note 99h59m is displayed for the duration even if the length o...

Page 46: ...g at another site such as when a site is added during a call or when a call is made Page 67 Presentation Mode Indication Displayed for the main site for video conference calls with multiple connections that use an internal MCU when MCU mode is Presentation Mode Page 77 Page 108 Page 124 Recording icon Displayed when recording Page 82 Page 132 Status Indication The status of the unit is indicated b...

Page 47: ...domain name The following characters can be used for input such as entering addresses in the contact list or directly entering the address of the party to call When using SIP alphanumeric characters symbols _ up to 189 characters When using H 323 alphanumeric characters symbols _ up to 189 characters When using SIP the user name portion before the mark can be up to 60 characters and the domain nam...

Page 48: ...ted Arabic is displayed to select Arabic 3 Press ENTER 4 Press G 5 Use to select Yes and press ENTER The connection mode setting screen is displayed 6 Press ENTER use to select the desired connection mode and then press ENTER again Note Calls cannot be made with other parties whose connection mode is different from yours NAT Traversal Mode or IP NAT Traversal Mode can be used only after activating...

Page 49: ...ter the subnet mask Default Gateway Enter the IP address of the default gateway Note IP Address LAN 1 Subnet mask LAN 1 and Default Gateway can be entered only if IP Address LAN 1 setting is set to Manual If the value for IP Address LAN 1 Subnet mask LAN 1 or Default Gateway contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 C...

Page 50: ...ps full duplex 10 Mbps Fix Fixes the LAN mode to 10 Mbps full duplex Note This setting is only displayed for the KX VC2000 Match settings according to the hub or router to be connected When 10 Mbps Fix is set set the Max Bandwidth of Call set up to 10 Mbps or lower Page 122 16 Press G 17 Select Yes using then press ENTER Settings become effective after the automatic restart Note If the IP address ...

Page 51: ...ot call the party by entering an address directly or by using the call history If a video conference call is received during another video conference call a dialogue box is displayed to confirm whether to answer the incoming video conference call Use to select Yes or No and press ENTER Select Yes to answer the video conference call Select No to stop receiving the incoming video conference call and...

Page 52: ...t IP address from the one registered in the other party s contact list In such cases when the other party tries to call you by selecting a registered IP address from their contact list the call will not be connected For details contact your network administrator 1 Press MENU The Menu screen is displayed 1 4 5 2 3 2 Select Contact List using and press ENTER The contact list screen is displayed The ...

Page 53: ...b assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0 Index Tab ABC DEF GHI JKL MNO PQRS TUV WXYZ 0 9 Note If the display is sorted by speed dial number in step 2 you can click a speed dial number 1 through 600 to select it 4 Press START to start the call 5 When you want to end the call press END The Home screen is displayed Document Version 2018 01 User Manual 53 Starting a ...

Page 54: ...nu screen is displayed 1 4 5 2 3 2 Select Profile using and press ENTER The profile list screen is displayed 3 Select the profile you want to use to make a call using 4 Press START to start the call 5 When you want to end the call press END For ending a multiple party video conference call refer to Disconnecting Parties During Video Conference Call Page 69 Note You can make a video conference call...

Page 55: ...layed 3 Select the party using then press ENTER Selecting an item will add or remove the mark for the item in the selection column The contacts with a mark will be called 4 Press START to start the call A dialogue box to confirm the start of a call is displayed 5 Use to select Yes and press ENTER Document Version 2018 01 User Manual 55 Starting a Video Conference ...

Page 56: ...al dial screen is displayed The screen is from when using the KX VC1600 with standard features Note You can display the manual dial screen by pressing START in the Home screen instead of performing steps 1 and 2 3 Use to select the connection mode you want to input Connection mode 1 to Connection mode 3 and press ENTER 4 Use to select the connection mode IP Mode SIP IP Mode H 323 NAT Traversal Mod...

Page 57: ...rver Address SIP Username and SIP Domain Name Also specify Digest Authentication Authentication ID and Authentication Password as necessary Page 144 For details contact your network administrator When making a video conference call within your own SIP domain you can make the call by entering the other party s SIP user name When the other party is not within your SIP domain you must also include th...

Page 58: ...ing call history 4 Press ENTER When using H 323 you can also call by entering the other party s IP address or host name H 323 extension or H 323 name When the called party was selected from the contact list the site name for the other party is displayed When the called party was selected from the call history selecting a contact by their displayed site name in the history will display the site nam...

Page 59: ...e 56 that information is displayed instead of the contact name That information is displayed even if a matching entry exists in the contact list Even when a profile is used to make a video conference call the call will appear in the outgoing call history You can then make a video conference call with a profile from the outgoing call history If consecutive video conference calls are made to the sam...

Page 60: ...ss MENU The Menu screen is displayed 1 4 5 6 2 3 2 Select Call History using and press ENTER The outgoing call history screen is displayed 60 User Manual Document Version 2018 01 Starting a Video Conference ...

Page 61: ...n your contact list the address information received from the party is displayed In the outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address or host name SIP URI or SIP user name H 323 extension H 323 name or MCU s conference room number IP address connection number Page 56 even if the party is registered i...

Page 62: ...dth for connected sites Depending on the other party Device type may be blank When using a KX VC1000 that has not been expanded for 4 Point Built in MCU support Profile ID is not displayed 4 Press START The manual dial screen is displayed Not displayed when the multicast history was selected Note You can change the number of sites called or edit the other party s address 5 Press START to start the...

Page 63: ...conference call is incoming there will be an incoming call ring and a dialogue box is displayed When the caller is registered in the contact list the caller s site is displayed When the caller is not registered the caller s IP address connection number or other caller information that is received is displayed Note If the other party uses the same SIP domain name as you only the SIP user name and n...

Page 64: ...ou can stop receiving a video conference call and continue making a video conference call When Automatic Answer is Set When a video conference call is incoming while the Home screen is displayed the call will be automatically answered after one ring and transmission then begins When a video conference call is incoming with a screen other than the Home screen displayed a dialogue box is displayed a...

Page 65: ...onnect to For details contact your dealer The procedure for connecting to an MCU differs depending on the MCU For details contact your dealer Audio sent to the other party is monaural While you are displaying a sub video camera s image you cannot send a still image from the sub video camera Encrypted communication may not be supported In such cases connect to an MCU over an intranet or via a VPN F...

Page 66: ... can operate the other party s device using tone signals with the KX VC2000 KX VC1600 KX VC1300 KX VC1000 HDVC MPCS 1 1 Enter a tone signal 0 9 or The input field A is displayed A Note The input field can only contain up to 16 characters If you input 17 characters the first character input will not be displayed in the input field but all tone signals will be sent The input field is not displayed u...

Page 67: ...r sites that are in a video conference call that was made using methods other than profile calling the dialogue box is not displayed and the manual dial screen is displayed instead For sites that are in a video conference call that was made using profile calling with entry restriction set to ON in the profile settings the dialogue box is not displayed and the profile used to make the call is selec...

Page 68: ...to select the displayed tab Page 53 For the call history press G to switch between the incoming call history and the outgoing call history Press ENTER 4 Press START Note If your own site becomes a Sub Site do not try to add additional sites to a video conference call When the called party was selected from the contact list the site name for the other party is displayed When the called party was se...

Page 69: ... you want to disconnect is displayed The screen is from when using the KX VC1600 with standard features Note In step 1 pressing MENU using to select Disconnect and then pressing ENTER will still display the dialogue box 2 Select the party whom you want to disconnect using and press ENTER The selected party is disconnected Disconnecting a multi party conference Sub Site only 1 Press END The video c...

Page 70: ... 1 Press MENU The communication menu screen is displayed 2 Use to select Send Cont Method and press ENTER A dialogue box for selecting the contents sending method is displayed 3 Use to select a content sending method and press ENTER Auto default Automatically changes between dual stream and single stream Single stream Fixed to single stream 70 User Manual Document Version 2018 01 During Video Conf...

Page 71: ...age 150 1 Press LAYOUT The screen will cycle through the available layouts each time you press LAYOUT Layout 1 The other party s image is displayed full screen Layout 2 The other party s image is displayed full screen and your own image is displayed in the upper right subscreen PwithP Layout 3 The other party s image and your own image are displayed Side by side Layout 4 Your own image is displaye...

Page 72: ... communication menu screen is displayed 2 Use to Screen mode set and press ENTER The layout settings dialogue box is displayed 3 Press ENTER use to select a layout to set and then press ENTER Auto Automatically changes the layout depending on the number of parties joining a video conference call and the MCU mode Page 77 Page 108 Page 124 CP1 to CP28 Changes to the selected layout 4 Use to select D...

Page 73: ...er of Sites Layout Number 2 CP1 3 CP2 4 5 CP4 6 7 CP6 8 9 CP8 10 CP9 11 CP10 12 14 CP13 15 16 CP15 17 CP16 18 21 CP20 22 CP21 23 24 CP24 Layout patterns that can be selected during a video conference call Layout Number Layout Configuration CP1 1 CP2 1 2 CP4 1 2 3 4 Document Version 2018 01 User Manual 73 During Video Conference Calls ...

Page 74: ... 10 9 8 CP13 1 2 3 6 5 4 7 10 11 12 13 9 8 CP15 1 2 3 8 4 5 6 7 9 13 14 15 10 11 12 CP16 3 2 1 4 9 8 7 6 5 10 11 12 13 14 15 16 CP20 1 2 7 3 4 5 6 8 12 13 14 9 10 11 18 19 20 15 16 17 CP21 1 2 3 4 5 6 7 8 9 13 14 15 10 11 12 19 20 21 16 17 18 74 User Manual Document Version 2018 01 During Video Conference Calls ...

Page 75: ...9 26 27 28 23 24 25 Operation of Sub Sites During a video conference call you can use remote control operations to change the screen display layout from a Sub Site Remote Control Operation and Layout for Sub Sites Numerical Keypad Layout Number 21 CP1 22 CP2 24 CP4 26 CP6 28 CP8 29 CP9 20 CP10 30 CP10 33 CP13 35 CP15 36 CP16 40 CP20 41 CP21 44 CP24 45 CP25 48 CP28 Document Version 2018 01 User Man...

Page 76: ... performed from a Sub Site Page 126 When the layout is changed from a Sub Site all sites layouts are also changed When the layout of the Main Site automatically changes when Screen Layout of MCU Settings is set to Auto Page 124 or when Screen mode set is set to Auto on the communication menu screen Page 72 operations cannot be made from a Sub Site 76 User Manual Document Version 2018 01 During Vid...

Page 77: ...dialogue box is displayed 3 Use to select the MCU mode Discussion The same image is displayed for the main site and sub sites This mode is suited to discussion style conferences Presentation The main site sees a composite image including the sub sites and the sub sites see the image from the main site only This mode is suited to lecture style conferences Note When Y Button during MCU in GUI Settin...

Page 78: ...Activation 2 Site 1 to Voice Activation 2 Site 23 The selected site is displayed as the main display and the site with the loudest volume at the time is displayed as display priority 2 Site 1 to Site 23 Displays the selected site as the main display Specified Position Displays each site s image in the specified position When using Presentation Mode Site 1 to Site 23 Displays the selected site as t...

Page 79: ...n the site s registration and the selected site is not connected Page 109 4 Use to select Done and press ENTER Note When sharing content via single stream communication the content will automatically displayed as the main display Document Version 2018 01 User Manual 79 During Video Conference Calls ...

Page 80: ... for 4 Point Built in MCU support Site name display is not displayed in the communication menu 1 Press MENU The communication menu screen is displayed 2 Use to select Site name display and press ENTER The site name display setting dialogue box is displayed 3 Use to select whether to display a site name ON OFF and press ENTER 80 User Manual Document Version 2018 01 During Video Conference Calls ...

Page 81: ...menu 1 Press MENU The communication menu screen is displayed 2 Use to select Other Site s Audio and press ENTER The other party s audio setting dialogue box is displayed 3 Use to select Mix Auto Mix Selection or Mute and press ENTER Mix Auto default Audio from the loudest 4 sites is automatically mixed together Mix Selection The audio from the selected sites up to 4 is mixed together Mute Mutes th...

Page 82: ...e and press ENTER Note This setting is only available when Other Site s Audio in the communication menu Page 81 or Other Site s Audio in the profile setup Page 108 is set to Mix Selection Starting and Stopping Recording You can start and stop recording during a video conference call The recorded video and audio are saved on the USB memory device connected to the back of the unit Note For details a...

Page 83: ...rding Selecting No does not stop recording Note If you set USB Rec to G Button during call in GUI Settings you can start and stop recording during a call using G Page 154 Document Version 2018 01 User Manual 83 During Video Conference Calls ...

Page 84: ...ference call screen Note You can use to scroll in the call history screen and display the previous or next history entry If no operations are performed for approximately 10 seconds after the call history screen is displayed the display returns to the video conference call screen The call history of sites that the other party in the video conference call has connected to are not displayed 84 User M...

Page 85: ...arty s voice Pressing will decrease the volume of the other party s voice After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 128 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume Document Version 2018 01 Us...

Page 86: ... regardless of which party initiated the call Page 122 Muting the Microphone Operation with the Remote Control 1 Press MIC MUTE An icon appears in the status display area of the screen Page 41 and the LED light on the Boundary Microphone becomes red Make sure the colour of the LED changes Pressing MIC MUTE again will unmute the microphone The LED light on the Boundary Microphone becomes green Make...

Page 87: ...olour of the LED changes Note When multiple Digital Boundary Microphones are connected pressing the MIC Mute button of one Digital Boundary Microphone will mute all Digital Boundary Microphones When using Digital Boundary Microphones and an Analogue Boundary Microphone together pressing the MIC Mute button on one Boundary Microphone will mute all Boundary Microphones If a headset is connected the ...

Page 88: ...a video conference call before starting the call Page 123 After a video conference call is finished the noise reduction setting returns to the value set before starting the call When Y Button during MCU in GUI Settings is set to Discussion Presentation you can switch the MCU mode by pressing the Y button during calls that use the MCU except for KX VC1000 Page 154 This feature is disabled for KX VC...

Page 89: ...ull HD 1920 1080 1 Press PC or CAMERA SUB during a video conference call For dual stream communication You can send the image of your video camera and the image of your computer s screen or a sub video camera at the same time to the other party You can view the other party and check shared data at the same time Note If dual stream communication is disabled in the communication settings Page 122 or...

Page 90: ...1 HDMI2 Site 3 Site 4 CAMERA MAIN PC CAMERA SUB Your Own Site With contents sharing With contents sharing Other Video Sources Other Video Sources Other Video Sources Other Video Sources LAYOUT LAYOUT LAYOUT Other Video Sources Other Video Sources Other Video Sources Other Video Sources Other Video Sources Other Video Sources Site 2 Site 1 Site 3 Site 4 Site 2 Site 1 LAYOUT LAYOUT LAYOUT Site 3 Sit...

Page 91: ...ge their screen layout to one that displays your screen For dual stream communication While sharing the contents of a computer s screen or the sub camera image the other party can also share their contents Note that in this case the images for the contents of all sites will change to the last shared image While the Home screen idle screen is displayed pressing PC or CAMERA SUB will display the con...

Page 92: ...X VC300 KX VC600 with a software version older than 2 30 not including 2 30 you will not be able to control any of the other party s video cameras You will only be able to control your own video camera In order for other parties to be able to control your video camera you must set CAM ctrl from remote site s in your settings to ON by default it is set to OFF Page 131 The Main Site can operate the ...

Page 93: ...yed Operation from the video camera menu 1 Press CAM CTRL The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately 10 seconds the dialogue box will disappear 3 1 2 3 2 Use to select the site to display and press ENTER The camera control screen is displayed Document Version 2018 01 User Manual 93 Control...

Page 94: ...s in succession To return to the video conference call screen press BACK Note You can press FULL SCREEN on the remote control to display hide the guide area You can specify in the administrator menu Page 153 whether the entire guide area is hidden or only a portion of it In the following cases you will not be able to control a video camera even if you press CAM CTRL While displaying the unit infor...

Page 95: ...unctions For details contact your dealer The features that can be used may be limited depending on your video camera model e g A video camera with only a zoom feature 1 Press Home The Home screen is displayed Note If you are registering presets for the sub video camera press CAMERA SUB 5 3 6 5 7 2 1 8 4 2 Press CAM CTRL The camera control screen for your own video camera is displayed 3 Press G The...

Page 96: ...om out Pan the video camera left right Tilt the video camera up down 6 Press G A dialogue box to confirm the saving of settings is displayed 7 Use to select Yes and press ENTER The preset screen is displayed Note To continue making settings repeat steps 4 7 8 Press Home The Home screen is displayed Note Preset registration information for a video camera is saved in that video camera If a video cam...

Page 97: ...ng a video conference call 1 Press CAM CTRL The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately 10 seconds the dialogue box will disappear 2 1 3 2 Use to select Local Site and press ENTER The camera control screen is displayed 3 Press a numeric button 1 9 to select the preset number that you want t...

Page 98: ...on your video camera model For details about compatible video camera models contact your dealer 1 Press CAM CTRL The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately 10 seconds the dialogue box will disappear 1 2 4 3 2 Use to select Local Site and press ENTER The camera control screen is displayed 9...

Page 99: ...ssing B or to move to the previous screen Some items may not be displayed depending on your video camera model While you are configuring settings on the camera menu screen other parties cannot control your video camera Brightness screen Brightness Mode Press ENTER and use to select Auto or Manual Note When Manual is selected you can adjust the brightness by pressing the buttons on the remote contr...

Page 100: ...procedure 1 Press ENTER If the white balance had been set before by selecting Calibrate that previously set state will be recalled 2 Turn a piece of white paper toward the video camera 3 Press G Focus screen Use to select the following items for input Focus Position Press ENTER and use to select Center or Sides Wide Focus Mode Press ENTER and use to select Auto or Manual Note When Manual is select...

Page 101: ...a part of the video image and displays it in the four corners of the screen Magnifier Press ENTER and use to select ON or OFF Note If you want to use the magnifier function perform the following procedure 1 Select ON and press ENTER Your own image is displayed in full screen and a magnified image of your own is displayed in the upper right subscreen Document Version 2018 01 User Manual 101 Control...

Page 102: ...tion of the magnified image will change in the following order upper right lower right lower left upper left Example When the dotted line part is magnified and displayed in the upper left subscreen 3 To return to the magnifier settings screen press BACK To return to the camera menu screen press MENU Sharpness screen This function adjusts the sharpness of the contours of images Sharpness Press ENTE...

Page 103: ...y returns to the screen in use before the connections status screen was viewed Note During a call press STATUS twice at step 1 Digital is not displayed for MIC Input for the KX VC1000 If the KX VC1000 has not been expanded for HDMI Dual Monitor support HDMI 2 is not displayed for Video Output HDMI 3 for Video Output and LAN 2 for Network are only displayed for the KX VC1600 KX VC2000 Document Vers...

Page 104: ...ges display information for your own site When in a video conference call the first page displays information for the other party s site and second and third pages display information for your own site The first page of information can be used to confirm the network s status during a call including the connection bandwidth and the packet loss ratio During a multiple party video conference call pre...

Page 105: ...The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties Video conferences cannot use more bandwidth than the maximum bandwidth setting set by your dealer For details contact your dealer Connection mode Press ENTER and use to select the connection mode call type IP Mode SIP ...

Page 106: ...ering another contact press B and repeat steps 4 6 7 Press Home The Home screen is displayed Editing Contact Information 1 Press MENU The Menu screen is displayed 2 Use to select Contact List and press ENTER The contact list screen is displayed 3 Use to select the contact you want to edit You can use or the numeric buttons of the remote control to select the displayed tab Page 53 4 Press ENTER The...

Page 107: ...istory 1 Press MENU The Menu screen is displayed 2 Use to select Call History and press ENTER The outgoing call history screen is displayed Note To refer to the incoming call history press G 3 Use to select the single party entry you want to add as a contact and press B The contact list registration screen is displayed 4 Use to select the necessary items and input information 5 Press G A dialogue ...

Page 108: ... display Use to select whether to display site names during a multiple party connection ON default Display site names OFF Do not display site names Note For images displayed using HDMI 1 at the main site you can display the name of each site on the layout screen Note however that when using PwithP or SideBySide for camera or content layout the site name is not displayed even when using HDMI 1 Page...

Page 109: ...heir profile settings lower IDs have priority For information about the relationship between display priority order and display positions see Page 73 Main Position Presentation Press ENTER and use to select the screen to display as the main display display priority 1 Site 1 default to Site 30 The selected site is displayed as the main display Specified Position Displays each sub site s image in th...

Page 110: ...munication NAT Traversal Mode NAT Traversal Mode is used for communication Address Enter an IP address or host name SIP URI or SIP user name H 323 extension H 323 name MCU s conference room number IP address or connection number Press G The site selection screen is displayed When selecting Contact list The contact list screen is displayed Use to select the other party to register and press ENTER T...

Page 111: ... select Profile and press ENTER The profile list screen is displayed 3 Use to select the profile you want to edit 4 Press B The profile settings screen is displayed Note The items are displayed over 2 screens If you are not entering text you can move to the next or previous screen by pressing R or B respectively 5 Use to select the item you want to edit and make any changes 6 Press G A dialogue bo...

Page 112: ...ofile standby you want to use Note The Not Registered line cannot be selected 4 Press G A dialogue box for setting or removing profile standby is displayed 5 Use to select Temporary or Permanent The profile list screen is displayed and a ü is displayed in the Standby column for the profile with a standby set Note If Temporary is selected the profile standby setting is removed if the unit is restar...

Page 113: ...Copy from 1 Name to Copy from 9 Name The numbers 1 through 9 correspond to local site IDs Name will be the device names already set to local site IDs 1 through 9 Name Enter a device name for the local site Connection mode Press ENTER and use to select a connection mode IP Mode NAT Traversal Mode IP NAT Traversal Mode default IP Mode 5 Press G A dialogue box to confirm the saving of settings is dis...

Page 114: ... be performed for each local site When settings are changed and saved while the local site is in the switched status those settings will be valid only when that local site is selected Deleting Local Site Information 1 Press MENU The Menu screen is displayed 2 Use to select Select local site and press ENTER The select local site screen is displayed 3 Use to select the local site you want to delete ...

Page 115: ...d data is lost When No is selected you can continue entering the data 1 Press MENU The Menu screen is displayed 2 Use to select Settings and press ENTER The system settings screen is displayed System Setting Screen List A System Settings Sets the device s name Page 118 B Set Date Time Sets the date and time Page 118 C Network Settings Sets the network settings Page 118 D Call set up Sets items use...

Page 116: ...trl ID Sets IDs for the remote control and the main unit Page 130 Previous page Following page B R K Camera Settings Sets the camera at your own site Page 131 L Language Setting Sets the display language Page 131 M USB Rec Settings Sets the recording mode or starts and stops recording when the unit is idle Page 132 N Multicast Setting Sets the multicast feature Page 175 O USB Device Mode Changes t...

Page 117: ...age B R U License Info You can display information about licences and open source software Page 135 V EULA You can display information about the licence agreement Page 135 W Remote access Performs the operations so that dealers can carry out maintenance remotely Page 135 3 Use to select an item to set and press ENTER The selected screen is displayed Perform settings following the descriptions of e...

Page 118: ...nd Subnet mask LAN 1 are respectively displayed as IP Address setting IP Address and Subnet mask 1 Select Network Settings and press ENTER The network settings screen is displayed 2 Use to select the following items for input IP Address LAN 1 setting Use to select whether the IP address information for this unit IP Address LAN 1 Subnet mask LAN 1 Default Gateway will be obtained automatically from...

Page 119: ...l duplex 10 Mbps Fix Fixes the LAN mode to 10 Mbps full duplex Note This setting is only displayed for the KX VC2000 Match settings according to the hub or router to be connected When 10 Mbps Fix is set set the Max Bandwidth of Call set up to 10 Mbps or lower Page 122 3 If the settings for LAN1 are changed Press G A dialogue box to confirm the saving of settings is displayed Save the settings To s...

Page 120: ...xample The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 IPv6 LAN 2 Select ON or OFF default IPv6 Address LAN 2 Enter the LAN2 IPv6 address Prefix length LAN 2 Enter the prefix length of the IPv6 address Note When IPv6 LAN 1 is set to OFF and IPv6 LAN 2 is set to ON to use the host name to set SIP Server Address of SIP Settings or Gatekeeper Address of H 323 Setti...

Page 121: ...ontinue setting another routing repeat steps 8 12 The input Destination is converted to a network address and then used There is no need to register multiple destination IP addresses that have the same network address 13 Press BACK The system settings screen is displayed Making Connection Settings Note You can use the administrator menu to hide the connection settings screen Page 153 1 Select Call...

Page 122: ... when dual stream is enabled Auto default Automatically selects either dual stream or single stream Single stream Fixed to single stream Encode rate Press ENTER and use to select the encoding rate ratio for the main stream and sub stream Main 30 Sub 70 Prioritise the sub stream during calls Main 50 Sub 50 default Use the same priorities during calls Main 70 Sub 30 Prioritise the main stream during...

Page 123: ... to enable encryption Best effort Enables encrypted communication when the other party has ON set for encrypted communication When OFF is set communication is performed without encryption ON Encryption is enabled OFF default Encryption is disabled Encryption NAT Traversal Use to select whether encrypted communication is enabled ON Enables encrypted communication OFF default Disables encrypted comm...

Page 124: ...This mode is suited to discussion style conferences Presentation The main site sees a composite image including the sub sites and the sub sites see the image from the main site only This mode is suited to lecture style conferences Screen Layout Discussion Press ENTER and use to select the screen layout for Discussion Mode Auto default Automatically changes the layout depending on the number of par...

Page 125: ... 13 14 15 16 17 18 19 20 21 22 23 24 25 CP28 1 2 3 4 5 6 7 8 9 10 14 15 16 11 12 13 20 21 22 17 18 19 26 27 28 23 24 25 Screen Layout Presentation Press ENTER and use to select the screen layout for Presentation Mode Auto default Automatically changes the layout depending on the number of parties joining a video conference call CP1 to CP28 Sets the screen layout manually Note When Auto is selected...

Page 126: ...n by Sub Sites DTMF for Content Sharing Use to select whether to allow Sub Sites to share contents using remote control operations ON default Allow Sub Sites to perform operations using the remote control OFF Do not allow operations by Sub Sites using the remote control Note When ON is set content sharing can be controlled using the PC CAMERA SUB and CAMERA MAIN buttons as well as the numeric keyp...

Page 127: ...ed When Profile is selected The profile list reference screen is displayed 1 Use to select the group name you want to register and press ENTER The one touch connection number settings screen is displayed 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press ENTER The system settings screen is displayed Making Screen Standby Settings When the remote c...

Page 128: ...ion You can specify where a Digital Boundary Microphone is conceptually positioned relative to the display When sounds are transmitted to another party they are played in accordance with the specified positions which creates a stereo environment Note MIC Setting is not displayed in the system settings screen for the KX VC1000 Setting the MIC Position automatically 1 Select MIC Setting and press EN...

Page 129: ...re are examples of the relative position of Digital Boundary Microphones When setting Digital Boundary Microphones in a row perpendicular to the display Connector Main video camera Speaker Speaker Display R ch L ch MIC 1 R ch L ch MIC 2 R ch L ch MIC 3 MIC 1 Center stereo MIC 2 Center stereo MIC 3 Center stereo When setting Digital Boundary Microphones parallel with the display Connector Main vide...

Page 130: ...rent from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the unit receives a signal from a remote control that has an ID different from the one specified no warning is displayed on the Home screen Note If multiple remote controls with assigned IDs are being used close together it is recomm...

Page 131: ...emote control ON The camera will receive commands from the remote control OFF default The unit will receive commands from the remote control Note For software versions lower than 4 50 Remote control through function is displayed as FIX Cam s Remote Ctrl Rcvr If a camera is not connected or depending on the model of the camera the unit will receive commands from the remote control even if ON is sel...

Page 132: ...tes the unit is recording in the icon display area ON default Displays the icon OFF Does not display the icon 3 Press G The dialogue box to confirm saving the settings is displayed Note If you proceed to step 2 in To start and stop recording without performing step 3 you can start recording with the changed settings The changed settings are not saved and when you stop recording the settings return...

Page 133: ... Mode in the icon display area ON default Displays the icon OFF Does not display the icon 3 Press G If USB Device Mode was changed from OFF to ON The dialogue box to confirm saving the settings and switching the mode is displayed When you use to select Yes and press ENTER the USB Device Mode switches and the Home screen is displayed Note To display the computer screen on a TV connected to the unit...

Page 134: ...the results are displayed If the network test failed a message indicating the failure is displayed 4 Press BACK The system setting screen is displayed Performing Self Diagnosis You can check how your image will be displayed and how your voice will be heard to the other party before starting a video conference call using your own display and speakers Note Self diagnosis can be performed even when a...

Page 135: ... Licence Agreement 1 Select EULA and press ENTER The End User Licence Agreement display screen is displayed 2 Press BACK The system setting screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the unit until remote maintenance is finished However turning the power off and then bac...

Page 136: ...you can answer a video conference call while any unsaved data is lost When No is selected you can continue entering the data 1 Press MENU The Menu screen is displayed 2 Use to select Settings and press ENTER The system settings screen is displayed 3 Press to display the fourth page 4 Use to select Admin login and press ENTER The login screen is displayed 5 Use to select Password then enter the adm...

Page 137: ...ons and users etc Page 140 C Update Settings Performs the settings for confirming the latest version before performing a software update Page 141 D Connection mode Sets the mode for communicating with the other party Page 142 E NAT Settings Sets NAT information Page 142 Previous page Following page B R F Call Type Settings Sets the communication types used by the unit Page 143 G SIP Settings Sets ...

Page 138: ...age 154 Previous page Following page B R P Shortcut Settings Sets the shortcut function where the remote control s colour keys can be set to display screens such as the network settings screen Page 155 Q Select local site set Sets local site settings Page 156 R Multicast Tree Set Sets the multicast function settings Page 175 S Export data Exports information from the contact list etc Page 156 T Im...

Page 139: ...Initialize Initialises all settings apart from those for functions enabled from enhanced software Page 160 Y Remote access Set Sets the settings required to remotely access the unit Page 161 7 Use to select the items for input and press ENTER The selected screen is displayed Perform settings following the descriptions of each screen A through Y 8 Press Home The Home screen is displayed Document Ve...

Page 140: ...on settings If an encryption key is not set for SIP communication you cannot enable encryption When using encrypted communication with the KX VC Series NAT Traversal Service set SIP communication encryption using this setting When using IP NAT traversal mode use the same encryption settings as for SIP communication in IP mode or NAT traversal mode Be aware that if encryption is disabled eavesdropp...

Page 141: ... Access mode H 323 3 Press G A dialogue box to confirm the saving of settings is displayed 4 Use to select Yes and press ENTER The administrator menu screen is displayed Making Software Update Settings Preparation settings for updating the software can be made here Note The DNS server setting is necessary to check for upgrades and to download the latest software from the network Page 118 1 Select ...

Page 142: ...s not displayed in step 2 When using NAT traversal mode Page 142 Static NAT WAN IP Address and Local address judgement are not displayed in step 2 This setting is available only when IP Address LAN 1 setting is set to Manual in Network Settings Page 118 Depending on the model you are using the available settings for RTP and RTCP for Audio RTP and RTCP for Video Camera Control RTP and RTCP for Vide...

Page 143: ...or H 245 5500 5550 5500 5580 5500 5590 default 5500 Note For the following items a number will be automatically added to the initial port number that you enter The total number indicates the range and values of available port numbers for the items RTP and RTCP for Audio RTP and RTCP for Video Camera Control RTP and RTCP for Video Sub BFCP H 245 3 Press G A dialogue box to confirm the saving of set...

Page 144: ...efer to Page 47 The DNS server setting is necessary to enter host names Page 118 See Page 47 for details about the characters that can be input for host names SIP Username Enter the SIP user name SIP Domain Name Enter the SIP domain name Note See Page 47 for details about the characters that can be input Enter a standards compliant value For details contact your network administrator Digest Authen...

Page 145: ...r 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 For the input format when an IPv6 address is used refer to Page 47 The DNS server setting is necessary to enter host names Page 118 See Page 47 for details about the characters that can be input for host names H 323 Name Enter the H 323...

Page 146: ...s G A dialogue box to confirm the saving of settings is displayed 4 Use to select Yes and press ENTER The administrator menu screen is displayed 146 User Manual Document Version 2018 01 Contacts and Settings ...

Page 147: ...cannot be changed The setting of H 264 Baseline Profile PktMode0 codec for SIP Video System and the setting of G 722 codec for SIP Audio System cannot be changed SIP QoS H 323 QoS Press ENTER and use to select whether to enable QoS ON default QoS will be enabled OFF QoS will be disabled 3 Press G A dialogue box to confirm the saving of settings is displayed 4 Use to select Yes and press ENTER The ...

Page 148: ...calls if either one of the conditions for allowing incoming calls is met Authentication Number If Incoming Call Authentication is set to ON set a 6 to 20 digit number Note A terminal making a call must input the same number as Authentication Number with the conference room number Outgoing call number example When the authentication number is 123456 Correct 123456 192 168 0 1 Wrong 12345678 192 168...

Page 149: ... are saved to the call history Delete Call History Use to select whether to enable deletion of the call history entries in the call history screen ON default Enables deletion OFF Disables deletion USB Rec Use to select enabling or disabling USB recording features ON Enables recording features OFF default Disables recording features 3 Press G The dialogue box to confirm saving the settings is displ...

Page 150: ... a picture in picture Content Camera SideBySide Displays your own site s shared contents with camera image of the other party s site arranged side by side Other Site Displays camera image of the other party s site Local Site Displays camera image of your own site Layout 2 Switching video Press ENTER and use to select the display method when contents are shared during dual stream communication Cont...

Page 151: ... selected use the video camera at a resolution of 1080p 1080i 720p cannot be used Analog compo video output KX VC1600 KX VC2000 Press ENTER and use to select settings for analogue component output Same as HDMI 1 default Outputs an analogue component signal that is the same image as for HDMI1 Same as HDMI 2 Outputs an analogue component signal that is the same image as for HDMI2 Max Resolution KX V...

Page 152: ...call HDMI 1 default Outputs audio from HDMI1 HDMI 2 Outputs audio from HDMI2 OFF Audio is not output to HDMI Note When using a KX VC1000 that has not been expanded for HDMI Dual Monitor support HDMI 2 is not displayed In the image output settings when Video Output is set to HDMI 1 HDMI 2 is not displayed Page 150 Output local site sound Press ENTER and use to select whether your own site s audio i...

Page 153: ...t been expanded for 4 Point Built in MCU support the following items are not displayed MCU Settings Menu Edit Profile Settings Menu Use to select ON default or OFF If you select OFF the settings screen is not displayed even if you select Settings in the menu screen Select local site Menu Use to select ON default or OFF If you select OFF the select local site screen is not displayed even if you sel...

Page 154: ...elect the following items for input One Touch Play Use to select ON or OFF default Note Normally select OFF Changing this settings to ON may cause the image to change automatically depending on the model of the connected video camera Standby Use to select ON default or OFF Note Depending on the connected video camera changing this settings to ON may cause the video camera Main Sub to synchronise a...

Page 155: ...ou cannot set this if Day Setting is OFF or Auto Power OFF is OFF Time Power OFF Set a time default 00 00 Note You cannot set this if Auto Power OFF is OFF 3 Press G A dialogue box to confirm saving the settings is displayed 4 Use to select Yes and press ENTER The administrator menu screen is displayed Note If you start the unit manually right before the automatic power off set time it may not tur...

Page 156: ... log operation log and contacts list can be saved on a USB memory device The saved operation log can be used to specify the cause when problems occur For details contact your dealer Note A mass storage class FAT16 or FAT32 format compatible USB memory device can be used with this unit The following types of USB memory devices cannot be used U3 smart drives USB memory devices compatible with the U3...

Page 157: ...e local site information Page 113 import encryption data and configuration data A mass storage class FAT16 or FAT32 format compatible USB memory device can be used with this unit The following types of USB memory devices cannot be used U3 smart drives USB memory devices compatible with the U3 platform USB memory devices with security features USB memory devices formatted using NTFS USB memory devi...

Page 158: ...ement screen is displayed Check the field MPR ID To Register the Registration Key Registering the registration key you acquired activates the enhanced features 1 Select Enhancement and press ENTER The software enhancement screen is displayed Note In KX VC Series NAT Traversal Service the registration status of the KX VC Series NAT Traversal Service is displayed Not registered The service is not re...

Page 159: ...vice to the USB jack on the back of the unit ahead of time 1 Select Software update and press ENTER The software update screen is displayed 2 Use to select Update Method and press ENTER 3 Use to select Network or USB and press ENTER Network Updates the software from the network USB Updates the software from a USB memory device Note If you want to select USB contact your dealer for the details 4 Wh...

Page 160: ...cted to your unit and only when you are not on a video conference call For details about compatible video camera models contact your dealer 1 Select Camera Initialize and press ENTER The video camera initialisation screen is displayed 2 Use to select the video camera to be initialised Main default or Sub 3 Press R A dialogue box confirming whether you want to start the video camera initialisation ...

Page 161: ...ith managing the password Passwords cannot be entered when Change Password is set to OFF Web port permanently enabled Use to select whether to permanently enable the web port ON Permanently enables the web port OFF default Does not permanently enable the web port Note When ON is selected the password must be changed from the default When ON is selected the unit can be permanently accessed remotely...

Page 162: ...s G A dialogue box to confirm the saving of settings is displayed 4 Use to select Yes and press ENTER The administrator menu screen is displayed 162 User Manual Document Version 2018 01 Contacts and Settings ...

Page 163: ...etails see Checking Enhanced Features Page 133 To continue using this service after the trial service period has ended you must purchase an activation key to extend the service period The length of the service period depends on the card For details about the card contact your dealer For details about the procedure for extending the service period see Extending the Service Period Page 168 Security ...

Page 164: ...he unit 5 Video conference call over KX VC Series NAT Traversal Service 6 Extend the Service Period of KX VC Series NAT Traversal Service Page 168 using a computer Note Operations in Obtain a Registration Key Page 165 and Extending the Service Period Page 168 must be performed by your dealer For details contact your dealer 164 User Manual Document Version 2018 01 Using the KX VC Series NAT Travers...

Page 165: ...nit Back in Part Names and Usage Page 22 Note Operation cannot be guaranteed in the following cases You are using a router other than one tested by Panasonic Multiple HD Visual Communication Units are connected to one router The HD Visual Communication Unit is connected directly to the Internet and not through a router Obtain a Registration Key In this procedure you will use a computer to access t...

Page 166: ...u can change the language from the drop down list in the upper right of the screen 2 Enter the characters displayed in the image and then click Apply The function selection screen is displayed Note The fields are case sensitive 3 Click Apply new next to HDVC The new application screen is displayed 4 Fill in the following items MPR ID Activation Key No Registration ID 5 Click Next The Terms of Use ...

Page 167: ...ion Key again using a computer Page 167 9 Click Menu The function selection screen is displayed To display the Registration Key again using a computer If you misplace the Registration Key information you can display it again by following the procedure below 1 From a computer access the KX VC Series NAT Traversal Service registration page https www2 tsunagarunet com hdcom main The login screen is d...

Page 168: ...ervice period the service period is extended by 1 year Jan 1 Mar 1 Service Period 3 months Whole day April 1 Until midnight April 2 Whole day April 2 the following year Until midnight April 3 Extended by 1 year Service Period 1 year and 3 months Duration 1 year If the service period is extended within 6 months following the expiration of a service period the service period begins at the time the e...

Page 169: ...ick Accept The extension confirmation screen is displayed 7 Click Register The extension completion screen is displayed Note To register another activation key click Register New and repeat steps 4 to 7 The total amount of the service period that can be registered using activation keys at one time is 6 years which includes the amount of time remaining in the currently active service period An acti...

Page 170: ...NTER The enhanced feature confirmation screen is displayed Check the field KX VC Series NAT Traversal Service and confirm that the service period has been extended 14 Press Home The Home screen is displayed 170 User Manual Document Version 2018 01 Using the KX VC Series NAT Traversal Service ...

Page 171: ...sal Mode IP NAT Traversal Mode IP Mode IP NAT Traversal Mode using IP Mode Maximum number of mobile devices that can connect using mobile connection KX VC1000 1 unit KX VC1000 when using the 4 Point Built in MCU enhanced feature 3 units KX VC1300 3 units KX VC1600 5 units KX VC1600 when using the 4 Point Built in MCU enhanced feature 9 units KX VC2000 15 units KX VC2000 when using the 4 Point Buil...

Page 172: ...layers of relays a system of 31 units can be established A multicast system is composed of the following terminals Multicast terminal The top level terminal that multicasts video and audio Relay terminal Receives video and audio from a higher level terminal and relays it to a lower lever terminal The received contents are also shown at the relay terminal Receiver terminal Receives video and audio ...

Page 173: ...Connection using a SIP server cannot be performed When configuring a system of 32 or more units a multicast server is required For details contact your dealer Multicast Operation Starting Multicast In order to perform multicasting multicast tree settings must first be set Page 174 Page 175 When the multicast is started from the multicast tree setting screen connections are established with the low...

Page 174: ...minal Multicast terminal About the Network The multicast terminal and relay terminals multicast data to up to 2 terminals so all terminals in the multicast system must have bandwidth twice that of the multicast maximum bandwidth 1 1 2 2 3 4 5 Mbps The recommended resolutions for the multicast maximum bandwidth are as follows Maximum bandwidth Maximum resolution Full HD 1080 30p HD 720 60p 5 Mbps r...

Page 175: ...ast Setting and press ENTER The multicast setting screen is displayed 2 Press ENTER and use to select the microphone of the multicast terminal to use for the multicast feature MIC Audio In default Audio is input from both the Boundary Microphone and the RCA inputs Audio In Audio is input from the RCA inputs Note Multicast Setting can be configured when Multicast in Enhancement is enabled Making Ad...

Page 176: ...hen the bandwidth of the connection used during the multicast drops the resolution and or frame rate of the multicast data may lower Multicast Default Video Press ENTER and use to select the video to send when the multicast starts Main Camera default The video of the main camera is sent Sub Camera The video of the sub camera is sent PC The image of the PC is sent Note Performing contents sharing o...

Page 177: ...o OFF Page 120 or when using a KX VC1000 KX VC1300 the LAN column is not displayed If is displayed in a target s LAN column multicasting will not start when you press START The IP address specified for IP Address Page 177 is an IP address of a network that the target cannot communicate with Confirm the target s IP address 6 Use to select the Not Registered target with the lowest node ID and then p...

Page 178: ...mber 7 Press G A dialogue box to confirm the saving of settings is displayed 8 Use to select Yes and press ENTER The multicast tree screen is displayed Note To continue registering multicast trees repeat steps 2 8 of the procedure Editing Registered Contents 1 In step 7 of Administrator Menu List Page 136 select Multicast Tree Set and press ENTER The multicast tree screen is displayed 2 Use to sel...

Page 179: ...paration screen is displayed and when connection confirmations for lower level terminals are completed the multicast will start Note If END is pressed during multicast preparation the multicast will be cancelled If no response is received from a lower level terminal for a connection confirmation for approximately 1 minute the multicast tree will adjust and then the multicast will start 4 To end th...

Page 180: ...ou press START The IP address specified for IP Address Page 177 is an IP address of a network that the target cannot communicate with Confirm the target s IP address 5 Press START The multicast preparation screen is displayed and when connection confirmations for lower level terminals are completed the multicast will start Note If END is pressed during multicast preparation the multicast will be c...

Page 181: ... select a multicast target and press ENTER The communication status of the selected multicast target is displayed Note When G is pressed the displayed party changes When automatic adjustment for the multicast tree occurs the adjusted node IDs are displayed in Current of Node ID Set Current Document Version 2018 01 User Manual 181 Using Multicast ...

Page 182: ...lect USB Rec and press ENTER When not recording A dialogue box to confirm starting recording is displayed Use to select Yes or No and press ENTER Selecting Yes starts recording Selecting No does not start recording When recording A dialogue box to confirm stopping recording is displayed Use to select Yes or No and press ENTER Selecting Yes stops recording Selecting No does not stop recording 182 U...

Page 183: ...ng starts a dialogue box notifying that recording cannot start is displayed Press ENTER replace the USB memory device with another one and start recording again If the amount of free space in the USB memory device becomes low while recording a dialogue box to select whether to continue or stop recording is displayed Use to select Yes or No and press ENTER Selecting Yes stops recording Selecting No...

Page 184: ...ile idle The unit will not enter screen standby mode when recording while idle If you turn off the unit by pressing the power button on the unit or remote control when recording while idle recording is stopped and the unit turns off About Recordable Video Video that can be recorded differs between KX VC1000 KX VC1300 KX VC1600 and KX VC2000 KX VC1000 KX VC1300 KX VC1600 If Video Output in Video Ou...

Page 185: ...loudest four sites the audio of the four sites is recorded Sub site Records the audio of its own site and the main site including the audio of other sub sites combined by the main site During a multicast Records only the audio of the multicast terminal Document Version 2018 01 User Manual 185 Using USB Recording Features ...

Page 186: ...s of whether or not the unit is connected to a computer About Connections Connect the computer and HD Visual Communication Unit as shown below Note Make sure to use the proprietary USB conversion cable PGWD1933ZAJ1 included with the activation key KX VCZ501 USB cable commercially available Proprietary USB conversion cable included with KX VCZ501 HDMI cable commercially available USB cable connecti...

Page 187: ...ay not be able to be used with the computer In this case perform one of the following operations Disconnect and then reconnect the USB cable Set USB Device Mode to OFF and then set it again to ON Page 133 If the USB cable is disconnected and the reconnected while general conference applications installed on a computer are operating the video camera microphone of the HD Visual Communication Unit ma...

Page 188: ...ries For users in Taiwan only 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover 188 User Manual Document Version 2018 01 M i s c e l l a n e o u s Miscellaneous ...

Page 189: ...with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzine Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings Document Ve...

Page 190: ...e input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right 190 User Manual Document Version 2018 01 I n p u t Input ...

Page 191: ...e Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoòóô õöøœ6 ...

Page 192: ...1 1 AÁBCaáb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEÉFdeé f 3 3 GHIÍghií4 4 JKLjkl5 5 MNÑOÓm nñoó6 6 PQRSpqr s7 7 TUÚÜVtu úüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aábcAÁB C2 deéfDEÉ F3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnñoóMN ÑOÓ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ ...

Page 193: ... Çaáâãàbc ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÉÊFde éêf3 3 GHIÍghií4 4 JKLjkl5 5 MNOÓÔÕ mnoóôõ6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aáâãàbcç AÁÂÃÀBC Ç2 deéêfDEÉ ÊF3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnoóôõM NOÓÔÕ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4...

Page 194: ...rsPQRS7 tuvTUV8 wxyzWXYZ9 0 Normal space _ Button Katakana Mode Full Width Uppercase preferred Mode Lowercase preferred Mode Number Mode Normal アイウエオァ ィ ゥ ェ ォ カキクケコ サシスセソ タチツテ トッ ナニヌネノ ハヒフヘホ マミムメモ ヤユヨャュ ョ ラリルレロ ワヲンヮ Full width space Voicing mark Half voicing mark 1 2 3 4 5 6 7 8 9 0 _ Latin Mode Normal 194 User Manual Document Version 2018 01 Input ...

Page 195: ...ту6 6 ФХЦЧфхцч7 7 ШЩЪЫшщъ ы8 8 ЬЭЮЯьэюя9 9 0 Space ҐЄІЇЎ ґєіїў 0 _ 1 абвгАБВГ2 деёжзДЕЁЖ З3 ийклИЙКЛ4 мнопМНОП5 рстуРСТУ6 фхцчФХЦЧ7 шщъыШЩЪ Ы8 ьэюяЬЭЮЯ9 0 Space ґєіїў ҐЄІЇЎ _ 1 AÁÂÃÀBCÇ aáâãàbcç2 DEÉÊFdeéê f3 GHIÍghií4 JKLjkl5 MNOÓÔÕm noóôõ6 TUÚÜVtuúü v8 0 Space 1 ghiíGHIÍ4 jklJKL5 mnoóôõM NOÓÔÕ6 pqrsPQRS7 tuúüvTUÚÜ V8 0 Space _ aáâãàbcç AÁÂÃÀBCÇ2 deéêfDEÉÊ F3 PQRSpqrs7 WXYZwxy z9 wxyzWXY Z9 _ _ D...

Page 196: ... Character 1 Western Europe Mode Extended Character 2 Eastern Europe Mode 1 1 1 1 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 JKLjkl5 jklJKL5 0 Space 0 Space 0 Space 0 Space _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoòóô õöøœ6 mnñoòóôõ öøœMNÑ OÒÓÔÕÖ ØŒ6 196 User Manual Document Version 2018 01 Input ...

Page 197: ...UVtuv8 WXYZ wxyz9 0 _ 1 abcAB C2 defDEF3 ghiGHI4 jklJKL5 mnoMNO6 pqrsPQRS7 tuvTUV8 wxyzWXYZ 9 0 _ Button Uppercase preferred Mode Number Mode 1 2 3 4 5 6 7 8 9 0 _ Lowercase preferred Mode Normal space Normal space Latin Mode Document Version 2018 01 User Manual 197 Input ...

Page 198: ... 1 1 1 1 1 AÄBCaäb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOÖmn oö6 6 PQRSßpq rsß7 7 TUÜVtuüv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aäbcAÄB C2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoöMNO Ö6 pqrsßPQR Sß7 tuüvTUÜV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoòóô...

Page 199: ... ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEÈÉÊËF deèéêëf 3 3 GHIÎÏghiîï 4 4 JKLjkl5 5 MNOÔŒ mnoôœ6 6 PQRSpqr s7 7 TUÙÛÜVt uùûüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàâæbcçA ÀÂÆBCÇ2 deèéêëfD EÈÉÊËF3 ghiîïGHIÎÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoôœM NOÔŒ6 pqrsPQR S7 tuùûüvTU ÙÛÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGH...

Page 200: ...1 1 AÀBCaàb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEÈÉFde èéf 3 3 GHIÌghiì4 4 JKLjkl5 5 MNOÒÓm noòó6 6 PQRSpqr s7 7 TUÙVtuùv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàbcAÀB C2 deèéfDEÈ ÉF3 ghiìGHIÌ4 jklJKL5 JKLjkl5 jklJKL5 mnoòóMN OÒÓ6 pqrsPQR S7 tuùvTUÙV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ ...

Page 201: ...bc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉËFd eèéëf 3 3 GHIÍÏghiíï 4 4 JKLjkl5 5 MNOÓÖm noóö6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXIJYZw xijyz9 9 0 Space 0 _ 1 aáäbcAÁÄ BC2 deèéëfDE ÈÉËF3 ghiíïGHIÍÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoóöMN OÓÖ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxijyzWX IJYZ9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 ...

Page 202: ...n an input mode other than Katakana mode or number mode is selected lowercase preferred mode uppercase preferred mode The current input mode is displayed in the guide area Example Latin mode and lowercase preferred mode currently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the...

Page 203: ... administrator can set the length of time until the unit enters screen standby mode Page 127 When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly displayed do not connect an HDCP equipped device The area at the edges of the screen is not displaying properly The display is not set to show...

Page 204: ...ntrol ID of the unit Page 41 Note If the remote control ID is not displayed on the Home screen contact your dealer 2 Press and hold and at the same time 3 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID displayed on the Home screen Note If the remote control is still unresponsive after performing the procedure above contact your dealer Cameras that su...

Page 205: ...er party s unit Page 131 Ask the other party to set CAM ctrl from remote site s to ON on their unit You are trying to use a function that is not supported by the other party s video camera For example you tried to use the pan function with a video camera that supports only the zoom function Check whether the other party s video camera supports the function you are trying to use When the other part...

Page 206: ...k the SIP settings if you still cannot connect to the other party contact your network administrator The ID and password for digest authentication are incorrect Check that the values specified for Authentication ID and Authentication Password are correct Page 144 The SIP Transport Protocol setting is different from the other party s Set the SIP Transport Protocol setting so that it is the same as ...

Page 207: ...IP address Check the settings for DNS Server or Primary DNS Server in network settings Page 118 The IP address set for LAN1 and IP address set for LAN2 may be using the same network address KX VC1600 KX VC2000 Check the IP addresses set for LAN1 and LAN2 in the Unit Information on the Home screen Page 41 If the addresses are using the same network address contact your network administrator When Au...

Page 208: ...ty s device the image may be distorted due to lack of bandwidth In this case contact your dealer There may be a problem with your communication lines Contact your dealer The maximum bandwidth changes during a video conference call The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participa...

Page 209: ...our hand or other object You are too far from a microphone Speak close to a microphone More than 5 Digital Boundary Microphones are connected in cascade Connect no more than 4 Digital Boundary Microphones at a time A headset is connected When a headset is connected audio input from Boundary Microphones is disabled To use the Boundary Microphones disconnect the headset There may be a problem with y...

Page 210: ...l parties can easily be heard The other party hears noise The Boundary Microphone cable is not properly connected Check that the Boundary Microphone is properly connected to the unit Page 30 The orientation of the image and sound do not match the voice of a person on a side of the screen comes from the opposite side s speaker etc The speakers are not properly positioned Position speakers on either...

Page 211: ... Failed due to wrong encryption key Please contact your installer The encryption key settings do not match those of the other party in a video conference call Ensure your encryption key setting matches the other party s Page 141 Check the Main Camera connection A cable or cord is not properly connected Check that all cables to the unit are connected properly Page 23 The signal input from the main ...

Page 212: ...gs so that video is output from the external monitor port Sub Camera is not connected Check the connection A cable or cord is not properly connected Check that all cables to the unit are connected properly Page 34 The sub video camera is not turned on Turn on the sub video camera Sub Camera source is not compatible A cable or cord is not properly connected Check that all cables to the unit are con...

Page 213: ... the power Contact your dealer Cooling Fan Malfunction Power automatically turns off The CPU cooling fan within the device has stopped displayed for the KX VC2000 Contact your dealer Call Failed due to unsupported product or other error An unsupported feature was used Check the software version of all parties Update the unit so that the versions match For details about supported versions and featu...

Page 214: ...heck ID mismatch Page 130 The address is invalid The IP address contains an invalid value Enter the IPv4 address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IPv4 address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or...

Page 215: ...rver are the same Enter different IPv6 addresses Page 120 Connection will be closed in n seconds Press YES to continue Note The message first appears when one minute remains and 60 is displayed for n Then the remaining time starts to decrease The time set for Call Limit time has one minute remaining Page 123 If you select Yes you can extend the call limit time for the amount set for Call Limit tim...

Page 216: ...deo camera supported by this unit Use a video camera that is supported by this unit For details contact your dealer You are trying to use a function that is not supported by your video camera For example you tried to use the pan function with a video camera that supports only the zoom function Check whether your video camera supports the function you are trying to use You are trying to change the ...

Page 217: ... using Confirm the USB memory device has sufficient free space at least 50 MB before using it Invalid Operation Initial setting is not completed In local site settings you tried to select and save a connection mode without completing network settings Before making local site settings change the connection mode Page 142 and make network settings Page 118 Network error has occurred Check the network...

Page 218: ...place the USB flash drive An error has occurred when writing the recording data The write speed of a USB memory device may decline due to deterioration over use in long periods or other causes Replace the USB memory device If you continue recording without replacing the USB memory device recorded images may be corrupted or cut out Invalid Operation Not enough free space on USB flash drive There is...

Page 219: ...ppears contact your dealer This Trial licence already registered You are trying to use a different activation key after completing registration using the included activation key Do not use an activation key other than the one included with the product KX VC Series NAT Traversal Service for this Device Problem Cause and Solution I registered a Registration Key but I cannot make a video conference c...

Page 220: ...t to network XXXX XXXX Note An error code containing alphanumeric characters is displayed in XXXX XXXX The router or the LAN cable is not connected correctly to the unit and therefore you cannot make a video conference call The following table explains the error codes Error Code Explanation 01000003 The DHCP lease expired 10000001 Registration to the gate keeper failed 01000006 There was a change ...

Page 221: ... expiration Purchase a new activation key and extend the service period Page 168 If 6 months or more since expiration Purchase a new activation key and then acquire a new Registration Key and re register to the unit Page 158 Page 165 Note To determine whether it has been more than 6 months since the service period expired see Checking Enhanced Features Due to server issues the NAT Traversal Servic...

Page 222: ...281 Zoom Pan Tilt Preset Dual Stream Method H 239 H 323 BFCP SIP No of Displays 3 displays 2 displays 1 display Expandable to 2 displays Supported Resolution and Frame Rate Main Maximum 1080p 30 frames sec Sub 1080p 30 frames sec Encryption SRTP AES 128 bit H 235 AES 128 bit Other H 460 Communication Bandwidth 256 kbps 24 Mbps 256 kbps 18 Mbps Video Compatible Resolutions 1 176 144p 352 240p 352 2...

Page 223: ...100BASE TX Full Duplex External Controller RS 232C 1 Also used for maintenance Other USB 2 0 1 Host Mode Device Mode Camera Control terminal 1 Not used No of Simultaneous Connections 16 Expandable to 24 6 Expandable to 10 4 2 Expandable to 4 Contents Sharing PC RGB HDMI Sub video camera HDMI Sub USB Host Mode USB Memory Device Updating Software Import Contact List Profile 5 Configuration Data Encr...

Page 224: ...nput AC 100 240 V 50 60 Hz up to 1 0 A up to 1 4 A Power Consumption Maximum 73 W In standby 0 6 W Maximum 45 W In standby 0 6 W Maximum 43 W In standby 0 6 W Maximum 37 W In standby 0 6 W DC Power Input DC 24 V 3 0 A DC 24 V 2 5 A Operating Temperature 0 C 40 C 32 F 104 F Operating Humidity 10 90 non condensing 1 Varies according to device settings and the status of the network 2 HDCP is not supp...

Page 225: ...r Screen and Sub Video Camera viewing 89 Confirming the MPR ID 158 Connecting to an MCU 65 Connection Amplifier Active Speaker 35 Computer 34 Sub Video Camera 34 Connection Status viewing 103 Connection setting 121 Contacts adding 105 Contacts deleting 106 Contacts editing 106 Controlling a Video Camera 92 D Date and Time setting 118 Device Connection 29 E Encryption setting 140 F For Your Safety ...

Page 226: ...by Mode 27 Screen Standby setting 127 Security 14 Security Settings 147 Self Diagnosis performing 134 Software Update setting 141 Sound setting 127 Specifications system 222 Sub Site 3 Sub Video Camera 34 System Initialisation performing 160 T Troubleshooting 203 U Unit Information viewing 104 133 Unit Name setting 118 USB Device Mode 132 186 USB recording 82 132 183 Using Mobile Connection Enhanc...

Page 227: ...Document Version 2018 01 User Manual 227 Notes ...

Page 228: ...asonic Corporation http www panasonic com Panasonic Corporation Osaka Japan Authorised Representative in EU Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic Corporation 2017 ...

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