Panasonic KX-VC1000, User Manual

Page: 207 / 228

Problem Cause and Solution
•
When making a video conference call by entering an MCU’s conference
room number@IP address,
"SIP Server" or "Gatekeeper" is set to
"ON" .
→
Change the "SIP Server" and "Gatekeeper" settings to "OFF"
(Page 144, Page 145).
•
The Internet connection is not established.
→
Some hubs, routers, etc. can take 10 seconds or more to establish an
Internet connection.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→
When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The host name is not being resolved to the correct IP address.
→
Check the settings for "DNS Server" or "Primary DNS Server" in
network settings (Page 118).
•
The IP address set for LAN1 and IP address set for LAN2 may be using
the same network address (KX-VC1600/KX-VC2000).
→
Check the IP addresses set for LAN1 and LAN2 in the Unit Information
on the Home screen (Page 41). If the addresses are using the same
network address, contact your network administrator.
•
When "Auto (SLAAC)" is selected for "IPv6 Address (LAN 1)"
(setting), the IP address and default gateway will not be set.
→
The router is not connected.
→
The router is not correctly configured. Contact your network
administrator. (Set the prefix length distributed by the router to be 64.
When the prefix length is set to a value other than 64, IPv6 addresses
cannot be registered.)
•
When "Auto (DHCP)" is selected for "IPv6 Address (LAN 1)"
(setting), the IP address and default gateway will not be set.
→
The DHCPv6 server or router is not connected.
→
The DHCPv6 server is not correctly configured. Contact your network
administrator. (Set the address to be distributed by the DHCPv6 to be
the global address. When the distributed address is not the global
address, IPv6 addresses cannot be registered.)
Document Version 2018-01 User Manual 207
Additional Information