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Going Available
When returning to your desk from a break, meeting, etc., you need to change your ACD state to
Available (go available) again. To do this, press the
More
softkey at the bottom of the screen once, and
then press the
Available
softkey at the bottom of the screen to go available. The screen updates to
show a green check mark next to your name
(Figure 6-6)
.
Figure 6-6: Available Softkey
Accepting a Call
Accepting a call is no different than when ACD functionality is not enabled.
Disposition Codes
Disposition Codes are attributes applied to a call to identify marketing promotions or other topics
pertaining to a call. If the administrator for your Nextiva account has enabled disposition codes on your
call center, you can apply a disposition code to a call while the call is still in progress. Follow the
instructions below to do this:
1.
While on a call, press the
More
softkey, followed by the
DispCode
softkey
(Figure 6-7)
.
Figure 6-7: Disposition Code Softkey