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2.
Press the
name
of the speed dial contact on the screen. A call is initiated to that contact
(Figure
5-35)
.
Figure 5-35: Select Speed Dial Entry
Changing ACD States
In order for a call center agent to change their ACD state from a Panasonic KX-UTG 300B phone, ACD
functionality needs to be enabled on the phone using custom tags. See the section above titled
Automatic Call Distribution (ACD).
Signing In
To sign in to a queue, press the
More
softkey, followed by the
ASignIn
softkey. The screen updates to
show a check mark next to your name
(Figure 6-1)
.
Figure 6-1: Signed in Agent
NOTE:
Signing in will not route calls that are in queue to your phone. To receive calls, you need
to change your ACD state to
Available
. To do this, press the
More
softkey, followed by the