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Voice Processing System

Subscriber’s Guide

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Model No.

KX-TVP50E

POWER

VOICE PROCESSING SYSTEM KX-TVP50

Summary of Contents for KX-TVP50E

Page 1: ...Voice Processing System Subscriber s Guide Please read before using and save this manual for future use Model No KX TVP50E POWER VOICE PROCESSING SYSTEM KX TVP50 ...

Page 2: ...ere are messages stored in your mailbox Screen your calls Automate the handling of callers And more Getting Started Numbers to Know You must have the following information before you begin The extension number s of the VPS Your mailbox and extension number The System Manager s phone number Basic Steps When using your mailbox for the first time you must read Section 1 Mailbox Setup and perform the ...

Page 3: ...ribes the procedures for customising your mailbox Section 2 Receiving Messages Explains how to access and manage received messages Section 3 Sending Messages Tells you how to send messages including recording and delivery Section 4 Special Features Describes how to set up the special features for your mailbox Appendix Glossary ...

Page 4: ...rnal Delivery Messages 18 3 6 Replying to External Delivery Messages 18 3 7 Checking and Setting External Message Delivery Status 19 Section 4 Special Features 20 4 1 Call Transfer Status 20 4 2 Covering Extension 20 4 3 Incomplete Call Handling Status 21 4 4 Message Reception Mode 21 4 5 Personal Group Distribution Lists 22 4 6 Deleting Group Distribution Members 22 4 7 Deleting Group Distributio...

Page 5: ...ution For automated attendant status For mailbox management For other features To end this call Follow the prompts according to your needs IF YOU HAVE SET YOUR PASSWORD Password Enter the password and press 1 3 4 5 6 2 To receive a message To deliver a message To check the mailbox distribution For automated attendant status For mailbox management For other features To end this call Follow the prom...

Page 6: ...se your callers will be confused Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 No Answer Busy Signal After Hours Follow the prompts according to your needs 1 2 3 TO RECORD FOR THE FIRST TIME or TO CHANGE OR ERASE Caller ID 4 TO RECORD FOR THE FIRST TIME TO CHANGE OR ERASE To change To accept To erase Follow the prompts according to your needs 1 2 3 On hook On hook Record greetin...

Page 7: ... in each personal greeting because the regular announcement of name see 1 4 Recording Your Name will be suppressed Setting Changing and Clearing Your Password 1 3 The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorised access A password should be no longer than 8 digits using the keys 0 9 You can change your password at any time Wh...

Page 8: ...Before routinely using the VPS you should familiarise yourself with the Service Access Commands shown in the Appendix The most important ones are the following 6 pressing this during system prompts activates Voice Mail Service It prompts you for a mailbox number and then you can record a message You can also press and then your own mailbox number In this case you can log into your mailbox 8 pressi...

Page 9: ... one To reply to the message To rewind To fast forward 7 To transfer 8 To scan messages Select the appropriate message option 1 1 Go to 2 2 Go to 2 3 When all messages are scanned you will have 3 options To replay the previous message To play the next message To play the entire message Option 3 To play the entire message is only available once Selecting this option a second time will erase the mes...

Page 10: ...PRIVATE STATUS FOR IMMEDIATE DELIVERY Log into your mailbox Press 1 Subscriber s Main Menu 1 Record the message 1 Press 4 4 Press 2 to record a message 2 Press 1 to end recording 2 Press 2 to accept the message TO SET DELIVERY TIME AND OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY Press 2 then return to a previous menu 2 On hook To make the message private 1 To return to a previous menu Follow the p...

Page 11: ...tion Lists must be created before they can be used See 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS OPTION1 Enter the mailbox by NUMBER Enter the mailbox number on the keypad Press 2 to accept the mailbox number entered 2 Mailbox No OPTION2 Enter the mailbox by NAME Press and 1 to acces...

Page 12: ...es remotely Mailbox No Password 1 Enter your password and press To access another extn To reach the operator Follow the prompts according to your needs 8 To exit the VPS 9 0 Call the VPS from an outside telephone Press 1 to receive the message Review your messages On hook Press and Enter your mailbox number IF NEEDED 6 Press and 6 8 ...

Page 13: ...er the list number Personal Group Distribution Lists must be created before they can be used See 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS OPTION1 Enter the mailbox by NUMBER Enter the mailbox number Press 2 to accept the mailbox number entered Mailbox No 2 OPTION2 Enter the mailbox ...

Page 14: ...recording 1 Press 2 to accept the message 2 Record a message TO SET DELIVERY TIME AND OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY Press 2 then return to a previous menu 2 On hook To make the message private 1 To return to a previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Month On hook TO SET DELIVERY T...

Page 15: ... delivery to other mailboxes You can check the delivery status of up to 84 message transmissions Log into your mailbox Press 3 to check distribution status Subscriber s Main Menu 3 Press 3 to cancel the message or delete verification 3 Press 1 to delete distribution verification 1 Press 2 to cancel message delivery 2 On hook or IF THE MESSAGE HAS NOT BEEN RECEIVED ...

Page 16: ...o delete 1 Press 1 or 2 to choose the delivery list 1 1 2 Press 2 2 Press 2 2 2 or Press 3 3 Press 3 3 On hook Subscriber s Main Menu TO DELETE To delete all To delete one Make your selection or Enter the Area Code Area Code IF NEEDED Record the recipient s name Press 2 to add 2 Enter a Line Access Code to seize an exchange line or Press 1 to add and repeat the steps 1 Press 2 to end 2 On hook TO ...

Page 17: ...ess 2 2 Press 1 to end recording 1 Press 2 to accept 2 Press 2 to accept 2 Press for immediate delivery Record a message at the tone IF DESIRED or Set delivery time For example 5 00 is entered as 5 and 5 15 is entered as 515 Day of the Month Enter the day of the month and press On hook for AM 1 for PM Press 1 for AM or 2 for PM 2 Enter the 4 digit password or press to skip or Record the recipient ...

Page 18: ...l Receiving the message will be disabled if an incorrect password is entered 3 times however if registered in the VPS the Callback Telephone Number and the sender s extension number will be played This feature is used to reply to External Delivery Messages Press 2 to reply 2 Press 1 to end recording 1 Press 2 to accept 2 Press 1 or 2 To make the message private Otherwise 1 2 On hook Record a messa...

Page 19: ...sages have not yet been delivered After listening you have the option of deleting messages or changing schedules The System Administrator or the System Manager must authorise this feature before it can be used Log into your mailbox Press 6 6 Press 1 to change the schedule or delete the message 1 Press 3 3 Press 2 to check the status 2 On hook Subscriber s Main Menu To cancel external message deliv...

Page 20: ...g To enable Call Screening To enable Intercom Paging To enable Beeper Pager Access To disable All Transfer Services Follow the prompts according to your needs 1 2 3 4 5 The Intercom Paging feature is available only if you are using a Panasonic KX TA series or KX TD series telephone system The caller goes to the covering extension in 2 ways One way is via the Automated Attendant Service when the In...

Page 21: ...overing Extension Transfer Status To set Intercom Paging Status To set Beeper Pager Access Status To set Operator Transfer Status Follow the prompts according to your needs 1 2 3 4 5 To set Returning to Top Menu Automated Attendant Service Status 6 Log into your mailbox Press 4 Subscriber s Main Menu 4 Press 4 4 Make your selection 2 1 To Change To Accept The Intercom Paging feature is available o...

Page 22: ...e at the tone Press 2 to accept 2 Mailbox No Enter the mailbox number of the first member Press 2 to add Press 2 to add the member to the list 1 Press 1 to add more members Mailbox No Enter the mailbox number of the next member 2 Press 2 to add the member to the list 2 1 To add To end Make your selection This feature is used to delete group members from a Group Distribution List Members can be del...

Page 23: ...hat must be entered The System Administrator or the System Manager must authorise this feature before it can be used Message Waiting Lamp Notification Setting The VPS illuminates the message waiting lamp of your extension when a new message is recorded in your mailbox Setting Device Status For each device the notification can be continuous disabled or enabled to a preset schedule Setting notificat...

Page 24: ...r the device number 1 3 Device No WHEN YOU PRESS 3 Press 1 2 or 3 Enter a Line Access Code to seize an exchange line IF NEEDED Line Access Code 1 2 3 Enter the Area Code Area Code Enter the telephone number Telephone No Press 2 to accept 2 Press 1 to change 1 Press 1 or 2 for telephone or beeper pager notification 1 2 or On hook TO CHANGE To insert a pause or special command enter the partial numb...

Page 25: ...length To erase the question 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 1 Press the desired button 1 WHEN YOU PRESS 1 WHEN YOU PRESS 2 On hook Select the answer length desired Make your selection and repeat the steps Press 1 1 IF NEEDED 1 To change the length 2 To skip to the next question 3 To go back to the previous question 4 To go directly to a question 1 For 4 s 2 For ...

Page 26: ...m If you cannot use this feature ask your System Administrator or System Manager He might have disabled it Log into your mailbox Press 5 for Mailbox Management Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO RECORD FOR THE FIRST TIME or TO CHANGE OR ERASE TO RECORD FOR THE FIRST TIME Enter a Caller ID Greeting number 1 4 Record a greeting at the tone Caller ID Greeting No Press 1 to end recording ...

Page 27: ... 4 4 TO ASSIGN FOR THE FIRST TIME or TO ADD OR DELETE TO ASSIGN FOR THE FIRST TIME Enter a Caller ID Greeting number 1 4 Press 2 to accept 2 On hook IF NEEDED Press 1 to change 1 IF NEEDED Press 1 to add more numbers and repeat the steps 1 Press 2 to accept 2 Press 2 to end 2 Enter a Caller ID number up to 20 digits Caller ID No Caller ID Greeting No For the caller ID Number you can use as a wild ...

Page 28: ...This feature allows you to assign up to 30 Caller ID numbers and record a caller name for each Caller ID number from your telephone The caller name is announced when you listen to the messages from assigned numbers left in your mailbox It is also announced when calls from assigned numbers are transferred from the VPS to you Caller ID Screening This feature is available to you only if you are using...

Page 29: ... 2 To delete 3 To review TO ADD Press 1 to add a new number and name and repeat the above steps 1 TO DELETE Press 2 Make your selection 2 or 1 To delete all 2 To delete one 1 If you enter a number which you have already assigned the prompt notifies you Follow the prompt and enter another number TO ASSIGN AND RECORD FOR THE FIRST TIME Press 2 to accept 2 Press 1 to assign 1 On hook Press 2 2 IF NEE...

Page 30: ...y pressing the feature key or you can stop listening to the message by replacing the handset This feature is available to you only if you are using a Panasonic KX TA series or KX TD series telephone system and if the System Administrator has provided your extension with this feature For detailed information concerning this feature please refer to the Installation Manual for the Panasonic KX TA ser...

Page 31: ...n Mode 4 Set Incomplete Call Handling Set Up Mailbox Management 1 Record Personal Greetings 2 Set Password 3 Enter Owner s Name 4 Set Group Distribution List 5 Record Caller Name Set Other Features 1 Set Interview Mailbox 2 Set Message Waiting Notification 3 Set External Delivery Message Set Call Transfer Status 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Pager Access 5 All Disable...

Page 32: ...ur name at the tone The VPS records the caller s name then puts the caller on hold to play the name for the subscriber who decides whether to take the call or not Call Transfer Transfers a call to the requested destination or to an alternative extension Called Party ID Sometimes referred to as Follow On ID Allows the VPS to dial extra digits to bring the caller directly to a specified mailbox rath...

Page 33: ...e the telephone users a chance to answer calls the VPS lines should be programmed for delayed ringing Otherwise the VPS will answer the calls immediately Delivery Time The time specified by the subscriber for the VPS to deliver a pre recorded message Department Dialling A number 1 9 assigned to transfer an outside caller to a specific extension Direct Mailbox Access Available with APT DPT Integrat...

Page 34: ...ther because he does not want to or he is using a rotary telephone he can be sent to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign Hash Sign is used only in the United Kingdom HELP One of the utility commands It lists all utility commands with a br...

Page 35: ...ent paging groups An external party can reach a subscriber who is away from his her telephone using either internal or external page groups For a Caller ID caller if his name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox enabling the subscriber to record up to 10 questions After th...

Page 36: ...alter the setting for personal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 998 The person who takes care of the general delivery messages records custom service menus and system caller names and changes the original voice prompts He has limited system programming capabilities Message Rete...

Page 37: ...ers Intercom Paging and confirmation of Dialling by Name Independent of this recording is registration of name by System Administrator This allows callers to dial parties by name Dialling by Name rather than by number For example a caller can dial S M I T Smith rather than Smith s mailbox number which can be hard to remember Password A number chosen by a subscriber or a manager to protect access t...

Page 38: ...lephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox SAVE One of the utility commands It is used to save VPS data to a personal computer Scanning Messages Allows the subscriber to listen to only the first 4 s of each message Another method is to use the digit 2 while listening to a message this advises t...

Page 39: ...mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the system clock and generate System Reports System Report Eight System Reports can be acquired by the System Administrator or System Manager upon request TIME One of the utility commands It is used to confirm or set the time and date of the VPS Two Way Recording TWR Available with APT DPT Integration ...

Page 40: ...al is copyrighted by Kyushu Matsushita Electric Co Ltd KME Under the applicable copyright laws this manual may not be reproduced in any form in whole or part without the prior written consent of KME and its licensee 2000 Kyushu Matsushita Electric Co Ltd All Rights Reserved Printed in Japan PSQX1918ZA KK0800CM0 ...

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