Panasonic KX-TVP200BX Service Manual Download Page 43

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Caller Handling

Contents

Recording Messages (for any caller) ................................................. 4-2

Recording Messages (from a rotary phone) ..................................... 4-3

Receiving External Delivery Messages ............................................. 4-4

Replying to External Delivery Messages .......................................... 4-5

Chapter 4

Caller Handling

This chapter describes how callers can be handled by the Subscriber’s mailbox.

Summary of Contents for KX-TVP200BX

Page 1: ...and distribution is a violation of law Note Supplement 1 3 have already supplied with printed matter So please refer to that 1 CHANGES 1 1 Subject Suffix Reason for suffix change G H Not Used H I Change of the software for Hard Disk Drive Unit H D D 1 Ver VC1220 VJ11AB I J Change of the Hard Disk Drive Unit There is no change in the replacement parts list J K Change of the software for Hard Disk D...

Page 2: ...iption Pcs Remarks Notes Original Part New Part CABINET AND ELECTRICAL PARTS 7 PSWEVP200BX1 PSWEVP200BX4 HARD DISK DRIVE UNIT 1 1 X PSWEVP200BX4 PSWEVP200BX5 HARD DISK DRIVE UNIT 1 1 X CPU CARD PARTS IC306 PSWITVS200M PSWITVS200M1 IC ROM 1 1 X N T Q KXTVP200BX Printed in Japan 2 ...

Page 3: ...MC Service ...

Page 4: ...r change Original parts may be used in early production sets only New parts may be used in early or late production sets Use original parts where possible then stock new parts Original New Early before change Late after change New parts only may be used in early or late production sets Stock new parts Original New Early before change Late after change Original parts may be used in early production...

Page 5: ...KXTVP200C KXTVP204CTOP 3 ...

Page 6: ... violation of law KX TVP200C KX TVP204C for Canada VOICE PROCESSING SYSTEM Please file and use this supplement manual together with the service manual for Model KX TVP200C Order No KMS9704242A1 Note Supplement 1 3 have already supplied with printed matter So please refer to that ORDER NO KMS0006841S1 F5 ...

Page 7: ...are IC306 ROM Ver V011A VI11AA 1 2 Suffix location 1 3 REPLACEMENT PARTS LIST Ref No Part No Part Name Description Pcs Remarks Notes Time of change Suffix Original Part New Part CABINET AND ELECTRICAL PARTS 7 PSWEVP200C2 PSWETVP200C3 HARD DISK DRIVE UNIT 1 8 X I PSWETVP200C3 PSWETVP200C4 HARD DISK DRIVE UNIT 1 1 X J CPU CARD PARTS IC306 PSWITVS200M PSWITVS200M1 IC ROM 1 1 X J 2 KX TVP200C KX TVP20...

Page 8: ...olation of law KX TVP200C KX TVP204C for Canada Voice Processing System Please file and use this supplement manual together with the service manual for Model No KX TVP200C Order No KMS9704242A1 Note Supplement 1 3 have already supplied with printed matter So please refer to that ORDER NO KMS0303680S1 F5 ...

Page 9: ...w parts may be used in early or late production sets Use original parts until exhausted then stock new parts W Original New Early before change Late after change Original parts may be used in early production sets only New parts may be used in early or late production sets Use original parts where possible then stock new parts X Original New Early before change Late after change New parts only may...

Page 10: ...iolation of law KX TVP200C KX TVP204C for Canada VOICE PROCESSING SYSTEM Please file and use this supplement manual together with the service manual for Model No KX TVP200C Order No KMS9704242A1 Note Supplement 1 3 have already supplied with printed matter So please refer to that ORDER NO KMS0110320S1 F5 ...

Page 11: ...e after change Original parts may be used in early production sets only New parts may be used in early or late production sets Use original parts where possible then stock new parts X Original New Early before change Late after change New parts only may be used in early or late production sets Stock new parts Y Original New Early before change Late after change Original parts may be used in early ...

Page 12: ...1 4 CABINET AND ELECTRICAL PARTS LOCATION Change of the Original Service Manual page 114 KX TVS200 Order No KMS9703201C1 part of KX TVS204 Option 3 KX TVP200C KX TVP204C N T Q KXTVP200C KXTVP204C ...

Page 13: ...ion of law KX TVP200C KX TVP204C for Canada VOICE PROCESSING SYSTEM Please file and use this supplement manual together with the service manual for Model No KX TVP200C Order No KMS9704242A1 Note Supplement 1 3 have already supplied with printed matter So please refer to that ORDER NO KMS0106233S1 F5 MC Service ...

Page 14: ...ly or late production set Use original parts until exhausted then stock new parts W Original New Early before change Late after change Original parts may be used in early production sets only New parts may be used in early or late production sets Use original parts where possible then stock new parts X Original New Early before change Late after change New parts only may be used in early or late p...

Page 15: ...MODEL KX TVP200E Please readbefore using Voice Processing System S G UBSCRIBER S UIDE Panasonic TVP200 VOICE PROCESSING SYSTEM KX TVP200 ...

Page 16: ... messages when you are on the phone or unavailable receive your messages from any touch tone telephone be notified by extension message waiting lamp telephone or beeper radio pager of messages waiting screen your calls automate the handling of callers and more This guide is your reference to using and optimizing your VPS mailbox i MODEL NO NOTE This Subscriber s Guide does not show complete model ...

Page 17: ...help you understand how the operation goes on in the tree structured VPS menu You will know other options you can choose in a certain step It will also help you to perform your desired operation faster if you press the outlined keys in a row along the bold line Tip Tips framed in a square are used to make you aware of alternate options available at a particular step Note This symbol describes addi...

Page 18: ...an create a mailbox for you System Manager The System Manager is the person who manages and maintains the VPS to make it work efficiently He controls mailbox creat ing and authorizes some of the features Caller A caller is any person who is connected to a VPS service other than a Subscriber or the System Manager iii ...

Page 19: ... guide If you are going into your mailbox for the first time read Chapter 5 Mailbox Setup first You need to customize it before sending or receiving messages Especially it is important to identify yourself as the owner of the mailbox by setting the following Recording Personal Greetings See page 5 7 Recording Your Name See page 5 9 Changing Your Password See page 5 8 Then customize it as it suits ...

Page 20: ... Live Call Screening 2 9 Recording a Two Way Conversation 2 10 Chapter 3 Sending Messages Delivering Messages to Other Subscribers 3 2 Checking Mailbox Distribution 3 3 Setting up an External Message Delivery List 3 4 Sending External Delivery Messages 3 6 Checking and Setting External Message Delivery Status 3 7 Chapter 4 Caller Handling Recording Messages for any caller 4 2 Recording Messages fr...

Page 21: ...tings 5 7 Changing Your Password 5 8 Recording Your Name 5 9 Entry of Personal Group Distribution Lists 5 10 Recording the Names of Personal Group Distribution Lists 5 11 Deleting from Personal Group Distribution Lists 5 12 Message Waiting Lamp Notification Setting 5 13 Setting Notification by Calling 5 14 Setting Answer Lengths for the Interview Mailbox 5 16 Recording Questions for the Interview ...

Page 22: ...nd the VPS Contents Opening Your Mailbox Mailbox Log in 1 2 Accessing VPS Services 1 3 Chapter 1 Using Your Mailbox and the VPS This chapter tells you how to enter Subscriber Service and other services provided by the VPS ...

Page 23: ...y name press and 1 If you are using a rotary telephone stay on the line To call the operator press 0 3 Press then enter your mailbox number Enter your password followed by 4 Enter the password if you have one You are now in the main command menu Mailbox No Call VPS Subscriber s Main Command Menu Password If you just want to record a message in someone else s mailbox you do not have to use this pro...

Page 24: ... by pressing one digit 1 9 according to the Department Dialing Menu Voice Mail Service If you press 6 you can access the Voice Mail Service Call Transfer If you press 8 you can access the Automated Attendant Service and call your desired extension Exit the Menu If you press 9 you can exit the VPS Back up If you press you can retry to enter a mailbox number a password and also an extension number w...

Page 25: ...g Your Mailbox and the VPS Log in If you press 5 you can reselect a mail box while you are in the main command menu Restart If you press 7 you can be back in the initial main command menu Accessing VPS Services ...

Page 26: ...6 Erasing Messages 2 7 Receiving Message Waiting Notification 2 8 Live Call Screening 2 9 Recording a Two Way Conversation 2 10 Chapter 2 Receiving Messages This chapter tells you how to access and manage received messages Replying immediately transferring messages with or without an additional comment and replaying messages ...

Page 27: ... Receive Message menu The VPS tells you the number of messages Then it plays the messages 3 Press 0 to listen to the whole menu for Help You can end your call by pressing 9 Subscriber s Main Command Menu 1 2 3 4 5 6 Receive Message Go to Step 3 Tip Step 3 You do not have to listen to the whole menu if you do not wish to 1 Repeat this message 1 1 Play the previous message 2 Play the next message 3 ...

Page 28: ... choose 8 go to the next step Repeating Messages If you press 1 you can listen to the current message again Replaying the Previous Message If you press 1 1 while receiving a mes sage you can listen to the previous message Playing the Next Message If you press 2 while receiving a message you can listen to the next message Rewinding Messages If you press 5 while receiving a message you can listen to...

Page 29: ...e If you press 1 you will hear the previous message If you press 2 you will hear the next mes sage If you press 3 you will hear the entire mes sage Note Option 3 is available only once Second time will erase the message Tip Step 3 You can receive the whole menu by pressing 0 for Help ...

Page 30: ...e 5 Record your message at the tone 6 Press 1 to end recording 7 Press 2 to accept 8 Press 1 to set delivery time 9 Press 1 to specify the delivery time or the private status 10 Press 1 to specify the delivery time 11 Enter the time and 12 Press 1 for AM or 2 for PM 13 Enter the date the day of the month and 14 Press 2 to accept 15 Press 1 to set this message to a private message Otherwise press 2...

Page 31: ...Transfer menu 4 Enter the mailbox number of the intended recipient 5 Press 2 to accept 6 Press 2 to record a comment 7 State your comment and press 1 to end recording 8 Press 2 if the comment is acceptable Tip Step 4 You can enter by name by pressing 1 first Also you can specify a Personal Group Distribution List or a System Group Distribution List by entering the number followed by Step 6 You can...

Page 32: ...ck Erased mes sages cannot be recovered 1 Log in the main command menu The VPS tells you the number of messages 2 Press 1 to use the Receiving Messages menu The VPS tells you the number of messages and the message information Then it plays the message 3 Press 3 to erase the messages Tip Step 3 Messages are erased one at a time After a message is erased you will hear the following prompt and repeat...

Page 33: ...recorded 1 Pick up a call from the VPS If the system is equipped with multiple lan guages up to three languages you will hear a selection menu 2 Press 1 to receive the message 3 Enter the password and Now you are in the main command menu 4 Follow steps 2 3 of Receiving Messages Tip Step 3 If a password is not assigned skip this step 1 Receive Message Receive Message VPS Calls you Password Subscrib...

Page 34: ...th the caller by picking up the hand set In Private Mode you can monitor the incoming call by going off hook after you hear the notification tone You can speak with the caller by pressing the feature key Or you can stop listening to the message by going on hook Note For detailed information please refer to the Installa tion Manual of Panasonic KX TD series telephone systems PBXs KX TD816 KX TD1232...

Page 35: ... you can record the conversation that you are having When you record your two way telephone conversation you should inform the other party that the conversation is being recorded This feature is available only if your company is using a Pana sonic KX TD series telephone system A beep sounds every sixteen seconds during recording ...

Page 36: ...ing Mailbox Distribution 3 3 Setting up an External Message Delivery List 3 4 Sending External Delivery Messages 3 6 Checking and Setting External Message Delivery Status 3 7 Chapter 3 Sending Messages This chapter tells you how to send messages including recording and delivery ...

Page 37: ...rivate message Otherwise press 2 Delivering Messages to Other Subscribers Tip Step 3 You can enter by name if you press 1 first Also you can specify a Per sonal Group Distribution List or a Sys tem Group Distribution List by enter ing the number followed by Step 4 You can review the mailing list by pressing 3 Step 6 You can press 2 to pause recording while you are in the message record ing process...

Page 38: ...ions 1 Log in the main command menu 2 Press 3 to check distribution status 3 Press 3 to cancel the message or delete verification 4 Select 1 to delete verification of this message or 2 to cancel message delivery Subscriber s Main Command Menu 1 4 5 6 Check M B Distribution Go to Step 3 2 3 Tip Step 3 You can listen to the message by pressing 1 You can check the previous message by pressing 1 twice...

Page 39: ... members 6 Press 1 to add members to the list You can have up to 8 members on the list 7 Enter the telephone number 8 Press 2 to accept the number 9 Record the name and press 1 10 Press 2 to accept 11 Press 1 to continue adding members or 2 to end If you press 1 you will repeat steps 7 11 Tip Step 8 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode ...

Page 40: ...Go to the Delivery List Menu See steps 1 5 in Setting up an External Message Delivery List 6 Press 2 to delete members from the list 7 Press 1 to delete all members from the list Otherwise press 2 8 Press 1 to delete the number or 2 to keep the number and play the next telephone number ...

Page 41: ...heck Delivery Status Record Message Mailing List Setting 2 2 6 3 1 To use this feature you must have your System Manager authorize it beforehand 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 3 for External Message Delivery 4 Press 1 to record an external delivery mes sage 5 Press 1 to send to a receiver 6 Enter the telephone number 7 Press 2 to accept the number 8 Enter the p...

Page 42: ...age is being sent 5 Press 1 to reschedule the setting 6 Press 1 to cancel the external message delivery To change the time and date press 2 See Sending External Delivery Messages steps 10 to 13 To use this feature you must have your System Manager authorize it beforehand Tip Step 3 You can skip the Help menu Step 5 You can play the next schedule by pressing 2 repeat this schedule by pressing 3 or ...

Page 43: ...r any caller 4 2 Recording Messages from a rotary phone 4 3 Receiving External Delivery Messages 4 4 Replying to External Delivery Messages 4 5 Chapter 4 Caller Handling This chapter describes how callers can be handled by the Subscriber s mailbox ...

Page 44: ...e who reaches the Voice Mail Service can record messages in the mailboxes 1 Call the VPS and access the Voice Mail Ser vice If the system supports multilingual service up to three languages you will hear a selec tion menu 2 If you hear the above prompt press the number of the appropriate language 3 Enter the mailbox number of the intended recipient To enter by name press 1 and first 3 or 4 letters...

Page 45: ...the VPS guides you to the General Delivery Mailbox where you can leave your message The recorded messages will be delivered to your intended party later Callers who do not enter any thing because they are unfamiliar with the VPS can also leave messages in the same way 1 Call the VPS and access the Voice Mail Ser vice 2 Wait a moment 3 State your message 4 Hang up the phone 1 0 Selection Prompt Rot...

Page 46: ...Then the VPS plays the external message 5 Press to end the call 1 2 Selection Prompt Receive Message Call Back VPS Calls you 3 Hold Receive Message Password 0 Help 2 1 Reply Repeat End Tip Step 4 If a password is not assigned you can listen directly to the message If you enter the incorrect password three times the VPS will play the following prompt and you cannot receive the external message any ...

Page 47: ...y Mes sages 5 Press 2 to reply to the message 6 Record the message and press 1 to con tinue 7 Press 2 to accept 8 Press 1 to set this message to a private message Otherwise press 2 1 2 Selection Prompt Receive Message Call Back VPS Calls you 3 Hold Receive Message Password 0 1 Reply 2 Go to Step 6 ...

Page 48: ...ng the Message Reception Mode 5 6 Recording Personal Greetings 5 7 Changing Your Password 5 8 Recording Your Name 5 9 Entry of Personal Group Distribution Lists 5 10 Recording the Names of Personal Group Distribution Lists 5 11 Deleting from Personal Group Distribution Lists 5 12 Message Waiting Lamp Notification Setting 5 13 Setting Notification by Calling 5 14 Setting Answer Lengths for the Inte...

Page 49: ... calls to your exten sion 2 Call Screening Tells you the caller s name before you answer the call Then you can decide whether or not to answer it 3 Intercom Paging Pages you over the Intercom Paging System 4 Calling a Beeper Calls your beeper and displays the call er s callback number on the LCD 5 Disable all transfer services Rings your extension directly Subscriber s Main Command Menu 1 2 3 4 5 ...

Page 50: ...nsion Setting up a Covering Extension lets you have incom ing calls and messages transferred to a designated extension This extension also performs as a personal operator When the caller presses 0 while receiving the personal greeting the call is transferred to this extension 1 Log in the main command menu 2 Press 4 for Automated Attendant status 3 Press 2 to set up a covering extension 4 Press 1 ...

Page 51: ... the mailbox s owner via beeper transfer the caller to the operator or let the caller try another extension You may enable as many features as you may need among the six 1 Log in the main command menu 2 Press 4 for Automated Attendant status 3 Press 4 to set the Incomplete Call Handling status Enabling Leaving a Message Status 1 Press 1 The VPS tells you the current status 2 Press 1 to change or 2...

Page 52: ...us 2 Press 1 to change or 2 to accept enable disable Enabling Operator Transfer Status 1 Press 5 The VPS tells you the current status 2 Press 1 to change or 2 to accept enable disable Returning to Top Menu Automated Attendant Service Status 1 Press 6 The VPS tells you the current status 2 Press 1 to change or 2 to accept enable disable ...

Page 53: ...orehand If you are not available to answer calls those calls are treated according to the Incomplete Call Handling Status setting When callers decide to leave messages in your mailbox you can specify whether callers are directed to your regular mailbox or your interview mailbox 1 Log in the main command menu 2 Press 4 for Automated Attendant status 3 Press 3 to set the message reception mode 4 Pre...

Page 54: ...r Mailbox Management 3 Press 1 to record a personal greeting 4 Press 1 3 to change the greeting The VPS tells you the current personal greeting if it exists 5 Press 1 to record a greeting 6 Record your greeting and press 1 7 Press 2 to accept 8 Confirm your setting and press 2 to accept Tip Step 4 1 No answer greeting 2 Busy greeting 3 After hours greeting Step 7 1 Review 2 Accept 3 Record a new o...

Page 55: ...ave your System Manager delete it then you can assign a new one You have the option of assigning a password to your mailbox to prevent someone else accessing it to receive Subscriber s Service A password should be no longer than eight digits and the valid keys are from 0 to 9 You can change it at any time 1 Log in the main command menu 2 Press 5 for Mailbox Management 3 Press 2 to change the passw...

Page 56: ...rs who have reached your mailbox This assures them that they are in the right mailbox In addition when a caller is specifying the mailbox by entering first three or four letters of the owner s last name the VPS will announce a series of the recorded names among which they can select 1 Log in the main command menu 2 Press 5 for Mailbox Management 3 Press 3 to record the owner s name 4 Press 1 to re...

Page 57: ...ansfer to send the same message to several mailboxes with a single operation Up to four lists can be maintained at the same time and each list can contain up to twenty members 1 Log in the main command menu 2 Press 5 for Mailbox Management 3 Press 4 to set the group distribution list 4 Enter the group number 1 4 5 Press 2 to add members to the list 6 Enter the mailbox number to be added 7 Press 2 ...

Page 58: ...mand menu 2 Press 5 for Mailbox Management 3 Press 4 to set the group distribution list 4 Enter the group number 1 4 5 Press 1 to record the group name 6 Record the name and press 1 7 Press 2 to accept Recording the Names of Personal Group Distribution Lists Subscriber s Main Command Menu 1 2 3 5 4 6 Mailbox Management 3 Change Owner s Name 1 2 Change Password Change Personal Greeting Group Distri...

Page 59: ...ssword Change Personal Greeting Group Distribution List Setting Group No 3 4 Delete Members 1 2 Add Members Change Group Name Review List Go to Step 6 4 Deleting from Personal Group Distribution Lists 1 Log in the main command menu 2 Press 5 for Mailbox Management 3 Press 4 to set the group distribution list 4 Enter the group number 1 4 5 Press 3 to delete members from the list 6 Press 2 to delete...

Page 60: ...s 3 Press 2 to set Message Waiting Notifica tion 4 Press 1 to change the Message Waiting Lamp Notification Status 5 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Subscriber s Main Command Menu 1 3 4 5 Other Features 1 Message Waiting Notification Setting Interview M B Management External Message Delivery Go to Step 5 2 3 Change Device Status Message Waiting Lamp ...

Page 61: ...d or enabled on the preset schedule If you want to enable it on the schedule contact your System Administrator as you are not allowed to set the schedule by yourself 1 3 Same as the Message Waiting Lamp Status 4 Press 2 to set the device status 5 Enter the device number 6 Press 1 3 to select the status Tip Step 6 1 Schedule enabled on the schedule 2 Continuously enabled whole day 3 Do not use disa...

Page 62: ...er numbers where you wish to receive notification calls up to three You can use the keys 0 to 9 a tone pulse switch 1 3 Same as the Message Waiting Lamp Status 4 Press 3 to assign the telephone number 5 Press 1 to change the first telephone number 2 to change the second telephone number 3 to change the third telephone number 6 Press 1 to set the telephone number 7 Enter the telephone number 8 Pres...

Page 63: ...are recorded in a string and stored in your mailbox 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 1 for Interview Mailbox Manage ment 4 Press 2 to set the answer length The VPS plays the question No 1 if it has been recorded 5 Press 1 to set or change the length of ques tion No 1 The VPS plays the length if it has been set 6 Press 1 to change the length 7 Press 1 for 4 second...

Page 64: ...ther Features 3 Press 1 for Interview Mailbox Manage ment 4 Press 1 to record questions The VPS plays the question 5 Press 1 to record question No 1 6 Record the question and press 1 to end recording 7 Press 2 to accept the question The VPS plays the next question 8 Repeat steps 6 8 Tip Step 5 You can go to the next question by pressing 2 and to the previous question by pressing 3 You can jump to ...

Page 65: ...tion No 1 The VPS plays the next question 6 Repeat step 5 Subscriber s Main Command Menu 1 3 4 5 Other Features 1 Message Waiting Notification Setting Interview M B Management External Message Delivery Go to Step 5 2 3 Answer Length Record Question Erase Question 2 6 3 2 1 Tip Step 5 You can go to the next question by pressing 2 and to the previous question by pressing 3 You can jump to the desire...

Page 66: ... Set Password Enter Owner s Name Set Group Distribution Lists 1 2 3 Set Interview Mailbox Set Message Waiting Notifica tion Set External Delivery Message Entering a Mailbox 2 1 3 5 6 4 Receive message Deliver message Check mailbox distribution For Automated Attendant Status For Mailbox Management Other features End this call Name 1 RECORD MESSAGES Mailbox No Mailbox No Password MAIN COMMAND 1 Rece...

Page 67: ...n Set Answer Length Erase Question Message Waiting Lamp Device Status Assign Telephone Numbers Record message Check delivery status Set a mailing list Schedule Continuously Do not use Note Press at any time to exit the menu Press to have the Help menu If you have to hang up before the prompt is finished press Then hang up the phone 0 9 Service Access Commands Commands ABC 2 1 DEF 3 JKL 5 GHI 4 MNO...

Page 68: ...Memo ...

Page 69: ...Memo ...

Page 70: ...Panasonic Business Systems U K Panasonic House Willoughby Road Bracknell Berkshire RG12 8FP Printed in Japan PSQX1277ZB KF0997CM1018 MC Service ...

Page 71: ...ion Manual and Worksheets Voice Processing System KX TVP200E Please read this manual first and then the Installation Manual ATTENTION This manual can only be used with the system below KX TVP200E HDD Software Version VC3200 or later ...

Page 72: ...ailable for D PITS Integration is increased from 8 to 12 The KX TD500 KX TD308 and KX TA series are added to the available PBX Type This manual is issued to provide information on the above mentioned system enhancement Information Notice In this manual changed description is indicated by and not applied description is indicated by ...

Page 73: ...Changes to Installation Manual 3 ...

Page 74: ...s of the VPS by accessing their own mailboxes Non Subscriber A caller who does not have a mailbox He or she can select a mailbox to leave a message by pressing DTMF keypad of his or her telephone As for rotary callers they can be automatically sent to the General Delivery Mailbox or the operator Mailbox A storage place for messages on the VPS A Subscriber mailbox owner can access many functions by...

Page 75: ...e services Whether you are out of the office on the phone or just unavailable to answer the phone the VPS handles all your calls accordingly For example trans ferring to an extension directly paging over the intercom system taking a message in a mailbox and so forth If messages arrive in your mailbox the VPS will notify you by using a lamp on the phone a beeper or a telephone call With this featur...

Page 76: ... and CPU card a hard disk drive and proprietary system software Main Cabinet EIA RS 232C Connector TVP200 can be expanded to store up to 32 hours of voice data and handle a maximum of 12 simulta neous calls by installing optional Port cards Fuse Power Indicator AC Inlet Power Switch Ground Terminal Note EIA port is at SELV 2 2 Installation ...

Page 77: ...ecommend you back up the hard disk data regularly to save the data Please consult with your dealer for details 2 2 1 Preparation Tools needed Screwdriver Drill Hardware Install the VPS on the wall See page 2 11 Connect telephone lines between the VPS and PBX See page 2 13 Connect a data terminal or a printer to the VPS See page 2 22 Connect the power cable to the VPS See page 2 25 Software Set the...

Page 78: ...ding strap Refer to the manual accompanying the op tional card about precautions and the installation procedure The optional Port card for system expansion should be inserted into a proper slot as illustrated below KX TVP102 2 Digital Analog ports expansion card 2 2 Installation 2 8 Installation SLOT 3 SLOT 2 SLOT 1 SLOT 3 SLOT 2 SLOT 1 SLOT 3 SLOT 2 SLOT 1 SLOT 3 SLOT 2 SLOT 1 4 Insert the option...

Page 79: ...e same line Such connection may cause unsatisfactory operation and would invalidate the approval To connect telephone lines Note The screws are attached to the front cover with springs so that they will not be lost 2 2 Installation Panasonic TVP200 VOICE PROCESSING SYSTEM KX TVP200 A Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow A screw sc...

Page 80: ...on mode among D PITS Inband and None To set the Integration mode please see 4 5 6 3 1 Dialing Parameters There are three SLOTs in the KX TVP200 and 4 VPS ports are assigned physi cally for each SLOT so 12 VPS ports are physically prepared in total however system can support only 8 ports max Not applied But in case you use the KX TVP102 only the first 2 ports of the physical 4 ports of the card wil...

Page 81: ...TVP204 TVP204 Port 1 2 Port 3 4 5 6 Port 7 8 9 10 TVP204 TVP204 TVP204 Port 1 2 3 4 Port 5 6 7 8 Port 9 10 11 12 TVP204 TVP102 Port 1 2 3 4 Port 5 6 TVP204 TVP102 Port 1 2 3 4 Port 9 10 TVP204 TVP102 TVP102 Port 1 2 3 4 Port 5 6 Port 9 10 TVP102 TVP204 Port 1 2 Port 5 6 7 8 TVP204 TVP102 Port 5 6 7 8 Port 9 10 TVP102 TVP204 TVP102 Port 1 2 Port 5 6 7 8 Port 9 10 TVP102 TVP204 Port 1 2 Port 9 10 11...

Page 82: ...gration In conclusion the KX TVP200 can support a maximum of 12 ports in D PITS Integration mode and a maximum of 6 ports in non D PITS Integration mode 2 2 2 4 4 4 6 1 2 3 4 5 6 7 Pattern SLOT 1 SLOT 2 SLOT 3 Total Number No Port 1 2 3 4 Port 5 6 7 8 Port 9 10 11 12 of Ports TVP102 TVP102 TVP204 Port 1 2 Port 5 6 Port 9 10 11 12 TVP102 Port 1 2 TVP102 Port 5 6 TVP102 Port 9 10 TVP102 TVP102 Port ...

Page 83: ...c KX T61610 BE Panasonic KX T123210BE Panasonic KX TA series Panasonic KX TD816E Panasonic KX TD1232E Panasonic KX TD500 Panasonic KX TD308 5 Close the front cover of the VPS and PBX if the cover is removed Reverse the procedure of step 1 6 Tighten the two screws firmly Reverse the procedure of step 1 Installation 2 21 ...

Page 84: ... to the caller before recording S A Play System Prompt after Personal Greeting page 4 29 S M Play System Prompt After Personal Greeting Status page 5 8 Port Service Feature Ref Call Services Description One of the incoming call services can be assigned to each port A maximum of 12 ports are available for TVP200 Also a Company Greeting number prompt mode and delayed answer time can be set by respec...

Page 85: ...successfully the display shows In D PITS Integration mode Active COs 1 2 3 4 5 6 7 8 9 10 11 12 DPITS Interface Connection is Established ON LINE MODE In non D PITS Integration mode Active COs 1 2 5 6 9 10 ON LINE MODE If System Setup is not completed successfully In D PITS Integration mode Active COs 1 2 3 4 5 6 7 8 9 10 11 12 DPITS Interface Connection is not Established OFF LINE MODE Note Activ...

Page 86: ...p Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropri...

Page 87: ... KX TD308 However if D PITS Voice Mail Integration is not supported with your KX TD series telephone system you have to program the integration mode to None or Inband before the Quick Setup see page 4 81 After selecting your PBX type here you will go to Step 3 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T1232 KX TA series 4 KX T96 5 KX T336 6 KX TD816 7 KX TD1232 8 KX...

Page 88: ...7 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 Please enter extension numbers P Previous menu N Next menu S Next Screen Enter extension numbers of persons who need a personal mailbox Subscriber mailbox with 2 to 5 digits For example to enter the extension number 101 enter 101 and press RETURN Also you c...

Page 89: ...p the system see page 4 6 Position 0 or 2 Auto Attend using Custom 1 Position 3 Voice Mail using Custom 2 If you want to select other incoming call services see Port Assignment on page 4 37 Note Max 8 of VPS ports 1 12 is available at a time Refer to 2 2 3 Extension Connection page 2 13 Step 6 Password setting You can assign the System Administrator password and System Reset Clear password in this...

Page 90: ...ervice The Port Assignment menu also lets you specify company greeting number prompt mode and delayed answer time System Administration Top Menu 1 3 Program Port Service Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings Enter the Port Number 1 12 Current Card Configuration SLOT1 PORT1 PORT2 PORT3 PORT4 SLOT2 PORT5 PORT6 PORT7 ...

Page 91: ... 6 2 Port No 1 12 Program Hardware Port Setting Menu Port Number 1 Flash Time 100 CPC Signal 6 5 Disconnect Time 2 Dial Mode DTMF 1 100 msec 2 300 msec 3 600 msec 4 900 msec Program Hardware Menu 1 RS 232C 2 Port Setting 3 PBX Interface Parameters Enter the Port Number 1 12 Current Card Configuration SLOT1 PORT1 PORT2 PORT3 PORT4 SLOT2 PORT5 PORT6 PORT7 PORT8 SLOT3 Note You can assign parameters f...

Page 92: ...ce FX Reconnect Sequence on Busy FWW Reconnect Sequence on No answer FWW Reconnect Sequence on Refuse Call FWW Light On Sequence for Message Waiting Lamp Light Off Sequence for Message Waiting Lamp Call Waiting Sequence Release for Call Waiting PBX Type 1 Other Manu factures 2 KX T Series 1 T308 2 T616 3 T1232 TA series 4 T96 5 T336 6 TD816 7 TD1232 8 TD500 9 TD308 Other Value Range default Specif...

Page 93: ... A 2 N A N A 2 2 2 2 N A N A F N A N A F F F F FWW FWW FWW FWW FWW FWW FTX FTX FTX FTX FX FTX FX FTX FTX Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light On Sequence for Message Waiting Lamp Light Off Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting When your KX TD serie...

Page 94: ...efault to proper codes This is available when the VPS works with one of the following Panasonic KX T series telephone systems T1232 TA series T96 T336 TD816 TD1232 TD500 TD308 3 D PITS The VPS communicates with the PBX via D PITS interface This is available when the VPS works with one of the following Panasonic KX TD series telephone systems TD816 TD1232 TD500 TD308 D PITS p 3 21 Inband p3 26 PBX ...

Page 95: ... Forward to Other Extension Confirmation Disconnect 5 6 7 8 9 9 Value Range default Note Default values in the above table are for the Panasonic KX TD1232 816 telephone system with Inband Signaling mode These values vary depending on the settings of PBX Type and Inband Integration in PBX Interface Parameters Parameter Description Function Reference PBX Type p 4 79 Integration Mode p 4 81 4 84 Syst...

Page 96: ...gram Hardware PBX Interface Digit Translation Inter dgt Timeout Menu Inter digit Timeout 1 seconds 1 sec 2 sec 3 sec 4 sec Inter digit Timeout 1 4 sec 1 Value Range default This parameter defines the entering interval of incoming signals Follow on ID A series of signals entered within a specified time are applied to translation by the Digit Translation Table PBX Type p 4 79 Integration Mode p 4 81...

Page 97: ...Changes to Worksheets 27 ...

Page 98: ...ng Back Tone Detection T Dial Tone X Extension Dialing F Hook Flash S Silence Detection W Wait for 1 second A Answer 0 9 Dial Codes Selection W 1 30 Worksheets PBX Type Integration Mode Operator Transfer Sequence Extension Transfer Sequence Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No answer Reconnect Sequence on Refuse Call Light On Sequence for MWL Li...

Page 99: ...Printed in Japan PSQX1633ZA KK1098TT0 Panasonic Business Systems U K Panasonic House Willoughby Road Bracknell Berkshire RG12 8FP ...

Page 100: ...Voice Processing System MODEL KX TVP200E I M NSTALLATION Please read this manual before connecting the Voice Processing System ANUAL Panasonic TVP200 VOICE PROCESSING SYSTEM KX TVP200 ...

Page 101: ... REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE THAT THE SOCKET OUTLET IS LOCATED INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE APPROVED for connection to telecommunication systems specified in the instructions for use subject to the conditions set ou...

Page 102: ... OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains lead are coloured in accordance with the following code Green and Yellow Earth Blue N...

Page 103: ...3 Connection The apparatus is suitable for connection to a direct exchange line on the PSTN or via a compatible PBX The apparatus is not suitable as an extension to a payphone and should not be used on lines with shared services It cannot be guaranteed that the apparatus will operate under all possible conditions of connection to compatible PBX s No other telephone should be connected in parallel ...

Page 104: ...onnect the unit to the line until the trouble has been repaired If the telephone does not operate properly chances are that the trouble is in the telephone system and not in the unit Do not use benzine thinner or the like or any abrasive powder to clean the cabinet Wipe it with a soft cloth Do not drop this unit to avoid the damage to the hard disk WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EX...

Page 105: ... about the programming re quired conditions and related features Chapter 4 System Administrator s Guide explains terminal based programming through the System Admin istrator Interface Chapter 5 System Manager s Guide explains tele phone based programming through the System Manager Mailbox Chapter 6 Message Manager s Guide explains mes sage management recording system prompts and com pany greetings...

Page 106: ...arious features of the VPS by accessing their own mailboxes Non Subscriber A caller who does not have a mailbox He or she can select a mailbox to leave a message by pressing DTMF keypad of his or her telephone As for rotary callers they can be automatically sent to the General Delivery Mailbox or the operator Mailbox A storage place for messages on the VPS A Subscriber mailbox owner can access man...

Page 107: ... 3 Hard Disk Drive 2 6 2 2 Installation 2 7 2 2 1 Preparation 2 7 2 2 2 System Expansion 2 8 2 2 3 Extension or CO Line Connection 2 13 2 2 4 Data Terminal or Printer Connection 2 22 2 2 5 Power Cable Connection 2 25 Chapter 3 Detailed Feature and Service Descriptions A Alternate Extension Group 3 3 Auto Configuration D PITS Only 3 3 Auto Forwarding 3 3 Automated Attendant Service 3 4 B Broadcasti...

Page 108: ...very Service 3 22 External Message Delivery Status 3 24 F Fax Management 3 24 G Group Distribution List Personal 3 25 Group Distribution List System 3 25 H Hold 3 26 Holiday Service 3 26 I Inband 3 26 Incomplete Call Handling Service 3 29 Intercom Paging D PITS Only 3 30 Interview Service 3 31 L Live Call Screening D PITS Only 3 32 Logical Extension All Calls Transfer to Mailbox 3 33 M Mailbox 3 3...

Page 109: ...vice 3 52 S Selection Menu 3 52 Service Access Commands 3 53 Special Feature Authorization 3 53 System Clock 3 54 System Reports 3 54 T Two Way Recording D PITS Only 3 55 U Utility Commands 3 56 V Voice Mail Service 3 56 Voice Prompts 3 58 Chapter 4 System Administrator s Guide 4 1 System Administrator s Function 4 2 4 2 Using the Interface 4 4 4 2 1 Keyboard Operation 4 4 4 2 2 Programming Guidan...

Page 110: ...t 4 53 4 5 5 2 Day Service 4 57 4 5 5 3 Holiday Setting 4 58 4 5 5 4 Daylight Saving Time 4 61 4 5 5 5 Prompt Setting 4 62 4 5 5 6 Other Parameters 4 63 4 5 6 Hardware Settings 4 76 4 5 6 1 RS 232C Parameters 4 76 4 5 6 2 Port Setting 4 77 4 5 6 3 PBX Interface Parameters 4 78 Chapter 5 System Manager s Guide 5 1 System Manager s Function 5 2 5 2 Accessing the System Manager s Mailbox 5 3 5 3 Sett...

Page 111: ...otification 6 7 6 4 1 Setting Message Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 6 5 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 12 6 7 1 Recording Comp...

Page 112: ...unt Clear CCLR 7 11 7 1 13 Message Waiting Lamp Retry Times MWL 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 14 7 1 17 Quick Setup QSET 7 14 7 1 18 Circuit Condition Display LMON 7 15 7 1 19 DTMF Information Display PUTD 7 15 7 2 System Reports 7 17 7 2 1 Mailbox Assignments 7 17 7 2 2 COS Class of Service Assignment...

Page 113: ... of the Voice Processing System VPS Contents 1 1 Introduction 1 2 1 2 Call Services 1 4 1 3 Other Features 1 7 1 4 Outside Caller Handling 1 9 1 5 Configuration 1 10 1 6 Guidelines for Preparation 1 11 1 7 Mailbox Management 1 15 1 8 System Diagnosis 1 17 ...

Page 114: ... services Whether you are out of the office on the phone or just unavailable to answer the phone the VPS handles all your calls accordingly For example trans ferring to an extension directly paging over the intercom system taking a message in a mailbox and so forth If messages arrive in your mailbox the VPS will notify you by using a lamp on the phone a beeper or a telephone call With this feature...

Page 115: ...ll services to a VPS port people who dial the VPS telephone number can select specific communication features by re sponding to the voice prompts You can use the VPS as a backup receptionist to handle the overflow of unanswered calls to your live attendant Or you can use the system to guide your callers to the services you provide The VPS is equipped with many convenient features which will allow ...

Page 116: ...responds to the command by either routing the caller to the extension or the operator When a station is specified the call will be treated with the Call Transfer status set up by each station Call Blocking You can block incoming calls so as not to be connected with your extension Call Screening The VPS tells you the caller s name before connecting the call You can decide whether or not to answer t...

Page 117: ...l Voice Mail Service This service is a voice message receiving and delivery service which allows callers to leave messages After accessing this service callers reach the desired mailbox by entering the mailbox number followed by Meanwhile you can use other versatile features Subscriber service Message Scan You can listen to the first four seconds of each recorded message Receive Message You can pl...

Page 118: ...mers calling the VPS When callers access this mailbox they can leave messages responding to a series of ques tions presented to them An interview mailbox can be assigned to each mailbox owner depending upon the Class of Service setting Therefore the questions can be recorded by the owner of the interview mailbox by telephone One of the inter view mailboxes can be used for the Interview service on ...

Page 119: ...dition to message delivery to other mailboxes the VPS can send your mes sage to people outside of your company You can also set the delivery date and time When the set time comes the VPS will call the destination The VPS voice prompts will tell the receiver to receive the message Only the person who knows the password can listen to the message With the password four digits the VPS gives you a reli...

Page 120: ...rietary telephone the VPS will start to record your telephone conversation Direct Mailbox Access You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number All you have to do is to enter the correct password Applicable only when you have a Panasonic KX TD series telephone system and the D PITS Voice Mail Integration is activated Chapter 3 describes these featu...

Page 121: ...s in Chapter 3 The VPS connects the caller who needs human help with an operator He can reach a live operator by pressing 0 at any time Up to three operators can be as signed See Operator Service in Chapter 3 Callers can access the desired extension by dialing a one digit number 1 9 when they are in the Department Dialing menu For callers to access the Department Di aling service the Service Acces...

Page 122: ...M KX TVP200 VPS Connections to the PBX 1 5 Configuration Panaso nic System Manager RS 232C Interface Subscriber Pana soni c DIGIT AL Pana sonic DIGITAL Message Manager Operator Fax CO Line D1232 DIGITAL SUPER HYBRID SYSTEM Panasonic Data Terminal CO line ...

Page 123: ...peration See Quick Setup in Chapter 4 The VPS provides a remarkable setup which is a combination of the startup system and the Quick Setup In other words the Quick Setup can be done automatically when you start up the VPS when D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated see page 4 3 The VPS obtains nec essary information from your PBX over data link ex...

Page 124: ...Message Delivery You can allow callers to hold when the line is busy You can define how to handle rotary telephone callers You can program the intercom paging parameters in accordance with your PBX You can enable the VPS to transfer fax calls to the fax machine automatically Hardware Setting You can modify RS 232C parameters You can also specify the dialing parameters such as the integration mode ...

Page 125: ...d an Inter view mailbox The mailbox owner who has this mailbox can record questionnaires to the callers Setting the System Clock You can set the time after a prolonged power loss Checking System Usage You can obtain eight types of system reports to monitor the VPS operating status There is a feature called Broadcasting Messages which is unique to the System Manager You can deliver a message to all...

Page 126: ...ialing feature Recording Custom Service Menu Messages You can record the voice prompts that will guide callers to their desired service by going down the layers of menus Recording Voice Labels for Mailbox Lists You can record a name for each mailbox list Recording User Prompts You can record the voice prompts in other languages to support the Multi Lingual service Recording Selection Menus You can...

Page 127: ...allers can leave messages by responding to your questions Setting the Message Reception Mode Specifies whether to receive messages in the usual mailbox or the Interview mail box Setting the Incomplete Call Handling Status Specifies how to treat calls when you are unable to answer Six options are avail able leaving a message covering extension transfer intercom paging calling a beeper operator tran...

Page 128: ...he message waiting lamp of your telephone Authorization by the COS is re quired Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre assigned telephone or a beeper Authorization by the COS is required The Subscriber s Guide will explain the above in detail 1 7 Mailbox Management ...

Page 129: ...time everyday Using a data terminal connected to a RS 232C port of the VPS you can maintain the VPS running reports backing up data getting error logs In addition to the task of programming the system see Chapter 4 the System Administrator is re sponsible for diagnosing the system see Chapter 7 System Reports If you select the System Reports mode at the System Administration top menu see page 4 7 ...

Page 130: ...play the version of hard disk main ROM and Port card CREP You can display the programming of Custom service CCLR You can clear the access count of each Custom service MWL You can specify the message waiting lamp retry times MRL You can set the minimum recording length of one message MPLT You can display the User Prompts recording status HELP You can display the available Utility Commands QSET You ...

Page 131: ...of the system Contents 2 1 System Components 2 2 2 1 1 Port Card 2 5 2 1 2 CPU Card 2 5 2 1 3 Hard Disk Drive 2 6 2 2 Installation 2 7 2 2 1 Preparation 2 7 2 2 2 System Expansion 2 8 2 2 3 Extension or CO Line Connection 2 13 2 2 4 Data Terminal or Printer Connection 2 22 2 2 5 Power Cable Connection 2 25 ...

Page 132: ...card Port card and CPU card a hard disk drive and proprietary system software Main Cabinet EIA RS 232C Connector TVP200 can be expanded to store up to 32 hours of voice data and handle a maximum of eight simulta neous calls by installing optional Port cards Fuse Power Indicator AC Inlet Power Switch Ground Terminal Note EIA port is at SELV ...

Page 133: ... SLOT3 2 1 System Components Inside View of the Main Cabinet Slot for an optional Port card Grounding strap Power Indicator Ferrite Core Note The actual shape of the 3 5 Hard Disk Drive will be changed 3 5 Hard Disk Drive Rotary Switch ...

Page 134: ...be sure the Power Switch is turned off AC Power Jack Connect the Power Cable to an AC outlet dedicated to the VPS unit Rotary Switch The rotary switch is used for example when performing initial parameters set tings Power Indicator When turning on the Power Switch this indicator flashes while setting up the system then it stays on to show the system is on line mode Power Switch Pressing the Power ...

Page 135: ...F Generation Call Progress Tone Detection KX TVP204 KX TVP204 consists of a telephone line interface and a DSP The telephone interface of the KX TVP204 transmits and receives only digital sig nals to and from the telephone line The DSP has the same features as the KX TVP102 2 1 2 CPU Card The CPU card includes the central microprocessor Flash ROM dynamic RAM system controller a Rotary switch and a...

Page 136: ... set up to handle callers with Voice Mail ser vice Please wait a minimum of two minutes for the setup to finish Position 5 System parameters are initialized and set automatically to the factory default values see Chapter 4 when the system is booted up When you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration Notes You must return the Rotary switch to position 0 aft...

Page 137: ...t the RS 232C parameters See page 4 76 Startup System See page 4 6 Quick Setup See page 4 8 2 2 Installation Hard Disk Drive Usage Environment Temperature 5 C 40 C Relative humidity 10 70 Shock Under 5 G Vibration 5 22 Hz 0 020 inch displacement double amplitude 1 octave per minute 23 350 Hz Under 0 5 G Magnetic Field DC 6 gauss to 700 KHz 7 milligauss 700 KHz 1 5 MHz 3 milligauss Note We recommen...

Page 138: ... cards are installed at the factory Precaution When installing an optional Port card make sure the Power Switch is turned off To protect the printed circuit board from static electricity first discharge any body static by touching the grounding strap Refer to the manual accompanying the op tional card about precautions and the installation procedure The optional Port card for system expansion shou...

Page 139: ... the SLOT 1 using the guide rails 4 Press the left and right card latches firmly then fix the grounding strap to the unit with a screwdriver KX TVP204 4 Digital ports expansion card 2 2 Installation 1 Remove the adhesive tape from the card 2 Loosen the screw on the grounding strap then remove the strap from the unit Guide rail Card latch ...

Page 140: ...e equipment as well as microwave ovens or air conditioners It is preferable not to be installed in the same room with the above equipment 7 Install at least 1 8 m 6 feet from televisions 8 Do not obstruct the area around the PBX and the VPS Be especially careful to allow space for cooling above and at the sides of both systems for maintenance and inspection Wiring Precautions Make sure to observe ...

Page 141: ...the ones supplied are used use the same sized di ameter screws as the enclosed ones To Mount on a Wooden Wall 2 2 Installation 2 Install the 3 screws into the wall 1 Place the template on the wall to mark the 3 screw positions Drive the screw to this position Wooden Wall Template 3 Hook the unit on the screw heads Note Template is included with the unit ...

Page 142: ...wall to mark the 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush with the wall 3 Install the 3 screws into the anchor plug 4 Hook the unit on the screw heads To the wall surface 6 4 mm 1 4 inch 29 mm 1 1 8 inch Drive the screw to this position Concrete Wall Anchor Plug ...

Page 143: ...is apparatus on the same line Such connection may cause unsatisfactory operation and would invalidate the approval To connect telephone lines Note The screws are attached to the front cover with springs so that they will not be lost 2 2 Installation Panasonic TVP200 VOICE PROCESSING SYSTEM KX TVP200 A Loosen two screws on the right side of the main unit then open the front cover in the direction o...

Page 144: ...use only one Integration mode among D PITS Inband and None To set the Integration mode please see 4 5 6 3 1 Dialing Parameters There are three SLOTs in the KX TVP200 and 4 VPS ports are assigned physi cally for each SLOT so 12 VPS ports are physically prepared in total however system can support only 8 ports max But in case you use the KX TVP102 only the first 2 ports of the physical 4 ports of th...

Page 145: ...5 6 TVP204 TVP102 Port 1 2 3 4 Port 9 10 TVP204 TVP102 TVP102 Port 1 2 3 4 Port 5 6 Port 9 10 TVP102 TVP204 Port 1 2 Port 5 6 7 8 TVP204 TVP102 Port 5 6 7 8 Port 9 10 TVP102 TVP204 TVP102 Port 1 2 Port 5 6 7 8 Port 9 10 TVP102 TVP204 Port 1 2 Port 9 10 11 12 TVP102 TVP204 Port 5 6 Port 9 10 11 12 TVP102 TVP102 TVP204 Port 1 2 Port 5 6 Port 9 10 11 12 TVP102 Port 1 2 TVP102 Port 5 6 TVP102 Port 9 1...

Page 146: ...LOT 3 Total Number No Port 1 2 3 4 Port 5 6 7 8 Port 9 10 11 12 of Ports TVP102 Port 1 2 TVP102 Port 5 6 TVP102 Port 9 10 TVP102 TVP102 Port 1 2 Port 5 6 TVP102 TVP102 Port 1 2 Port 9 10 TVP102 TVP102 Port 5 6 Port 9 10 TVP102 TVP102 TVP102 Port 1 2 Port 5 6 Port 9 10 Card Configuration non D PITS Integration In conclusion the KX TVP200 can support a maximum of 8 ports in D PITS Integration mode a...

Page 147: ...igital extensions The digital communication 2B D provides two VPS ports for each Digital Station port of the PBX For example when you mount two KX TVP204 cards you can use eight VPS ports in total by connecting four jacks of the KX TD1232 to four jacks of the KX TVP200 Note 1 To use D PITS Integration the lowest jack of the KX TVP200 must be connected to the lowest number jack assigned as a Voice ...

Page 148: ...10 Jack 6 TVP102 SLOT 3 SLOT 1 Jack 3 Port 5 Port 6 Jack 4 TVP102 SLOT 2 TVP200 2 To communicate between the VPS and the PBX through D PITS Integra tion the PBX and VPS must be programmed to work together Please refer to 4 5 6 3 1 Dialing Parameters about the VPS setting of Integration Mode and please refer to the Installation Manual of Panasonic KX TD series regarding Voice Mail Port Assignment o...

Page 149: ...102 SLOT 3 Jack 3 Port 5 Jack 4 Port 6 TVP102 SLOT 2 Jack 2 Port 2 Jack 1 Port 1 TVP102 SLOT 1 Connection Example KX TVP102u 3 Inband None Integration Mode Åú Inband None Integration To the PBX the VPS looks like SLT sets through standard single line tip ring telephone interfaces Please see the following connection example ...

Page 150: ...to the illustration below Note Use a 2 conductor wiring cord The maximum length of the wire varies according to your PBX type Please refer to your PBX Installation Manual Connecting to CO Line KX TVP102 only Please refer to the illustration below Note Use a 2 conductor wiring cord 2 2 Installation D1232 DIGITAL SUPER HYBRID SYSTEM Panasonic VPS L 5 Terminal wire RJ 11 6 pin plug A 4 B 3 H L A B H ...

Page 151: ...the VPS Panasonic KX T30810 BE 2 Panasonic KX T61610 BE Panasonic KX T123210BE Panasonic KX TD816E Panasonic KX TD1232E 5 Close the front cover of the VPS and PBX if the cover is removed Reverse the procedure of step 1 6 Tighten the two screws firmly Reverse the procedure of step 1 MC Service ...

Page 152: ...o output reports and the like to a printer it must first be connected to the system using a RS 232C cable The wiring and parameters are the same as those for a terminal The communication parameters of the unit have been set to the following values at the factory RS 232C parameters Baud Rate 9600 bps Word Bit Length 8 bits Parity None Stop Bit Length 1 bit Connecting RS 232C cable Precaution Before...

Page 153: ...dy Signal Ground Data Carrier Detect Data Terminal Ready EIA AA BA BB CA CC AB CF CD CCITT 101 103 104 105 107 102 109 108 2 FG TXD RXD RTS DSR SG DCD DTR 2 2 Installation Circuit Type EIA AA BA BB AB CD Signal Name FG TXD RXD SG DTR Pin No 1 2 3 7 20 Signal Name FG RXD TXD DTR SG CTS DSR DCD Pin No 1 3 2 20 7 5 6 8 Circuit Type EIA AA BB BA CD AB CB CC CF EIA RS 232C port on the VPS EIA RS 232C p...

Page 154: ...itted Received Data RXD input Conveys signals from the printer or terminal Request To Send RTS output This lead is held ON whenever DSR is ON Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned ON by the unit to indicate that it is ON LINE Circuit DTR ON does not indicate that communication has been established ...

Page 155: ...re and the front cover is closed firmly Use the AC outlet dedicated to the VPS unit Example RS 232C Interface Extn 202 Extn 204 Extn 203 Data Terminal D1232 DIGITAL SUPER HYBRID SYSTEM Panasonic CO 01 Extn 205 Panaso nic Extn 206 Pan ason ic DIGIT AL Pana sonic DIGITAL Extn 207 Extn 201 To AC Outlet 230 240VAC 50Hz Note Connect the AC plug with the correct polarity When you operate this product th...

Page 156: ...ce Descriptions This chapter describes all basic optional and programmable features in alphabetical order It also provides information about the conditions programming and operation required related features and operation for all features ...

Page 157: ...conditions that must be satisfied to use the feature service Some features services can only be used exclusively and some require special setting before use Before Reading This Chapter In this chapter important features and services about the VPS are described in the following format Feature Ref Shows the master feature service of the feature service Description Describes the function of the featu...

Page 158: ...ntegration with a Panasonic KX TD series telephone system is activated All the mailboxes are numbered the same length If your PBX provides extension numbers with three and four digits at the same time the VPS attaches 0 to the end of the three digit numbers to make them to four digits S A Integration Mode page 4 81 Auto Forwarding Description Messages that have not been heard for a specified amoun...

Page 159: ...e You can record the above prompt in other languages Refer to Recording User Prompts in Chapter 6 If the caller enters an extension number the VPS transfers him to the specified extension automatically How to Access the Automated Attendant Service VPS port Dial a telephone number connected to a VPS port which is assigned to the Automated Attendant service see Port Assignment Via Custom Service Pre...

Page 160: ... extension Incomplete Call Handling Service If the called extension is busy or if there is no answer the caller is offered several options Hold When the line is busy the caller has the option of redialing the extension S A Incoming Call Service page 4 38 Department Dialing page 4 40 Operator s Parameters page 4 41 Dialing Parameters page 4 65 Call Hold Parameters page 4 70 Rotary Telephone Service...

Page 161: ...ransfer Status Incomplete Call Handling Service All deactivated Record the caller s name Intercom Paging Call a Beeper Stephan Jones Sorry no one is Announce No Answer Call Screening Intercom Paging Call Blocking Call a Beeper A regular extension A logical extension Unanswered Record message Hello Call Operator Call a Beeper Call Covering Extension Intercom Paging Another Extension Hello Talk Redi...

Page 162: ...putting the caller on hold see Hold 2 No answer Coverage The caller is treated with the No answer Coverage Mode setting see No Answer Coverage Mode 3 Call Waiting The VPS notifies the operator that another call is waiting by using the Call Waiting feature in the PBX 4 Disconnect Message The caller is disconnected from the VPS after hearing Thank you for calling Conditions Some PBXs do not support ...

Page 163: ...ling In this case the callback number is never displayed even if it is entered correctly Conditions Only the Subscriber or the Message Manager who is authorized by Class of Service programming can use this feature To use this feature the following two conditions must be satisfied a The callback number display code must be included in the beeper number b The beeper is activated and it is within the...

Page 164: ...ated Attendant Service Routes the call to the desired extension b Voice Mail Service Routes the call to the desired mailbox c Interview Service Routes the call to an interview mailbox and the caller will hear questions stored there d Custom Service Routes the call to the desired extension or mailbox by going down the tree structured custom service menus 2 Outgoing Call Services a Message Waiting N...

Page 165: ...em will take appropriate action 1 Call Screening The Subscriber can decide whether or not to take a call by confirming the caller s name beforehand If this feature is activated the caller hears Record your name at the tone When the call is transferred to the Subscriber s extension the Subscriber hears You have a call from Name To answer the call press 1 Otherwise press 2 and hang up To accept the ...

Page 166: ...econds default the caller is connected to his intended extension This time length can be changed by System Programming See Intercom Paging Parameter page 4 71 If not the caller hears Sorry this pager is not available The caller then hears the Incomplete Call Handling service menu message Note You can record the above prompt in other languages Refer to Recording User Prompts in Chapter 6 4 Calling ...

Page 167: ...7 Company Greetings Description Used to greet incoming callers to the VPS The Company Greeting is assigned port by port and Day Night basis by the System Administrator If a company greeting is not recorded the caller hears the following voice prompt Good morning Good afternoon Good evening Welcome to the Voice Processing System Note You can record the above prompt in other languages Refer to Recor...

Page 168: ...ailbox b Is not a Logical Extension see Logical Extension c Neither the Call Blocking nor Calling a Beeper is set as the Call Transfer Status see Call Transfer Status S A Covering Extension page 4 21 Subscriber Setting up a Covering Extension Subscriber s Guide page 5 3 Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 Custom Service Description What is Custom Service You can...

Page 169: ...n or requests for repair service These calls have been increasing recently so you decided to introduce a VPS to handle them instead of hiring an operator You want to transfer the calls for repair service directly to the engineers of the respective machines so that the caller can directly talk with the person in charge in detail about the situation of the machine On the other hand you want to use a...

Page 170: ...all when there is no input Chapter 4 describes the details of each parameter In addition to mailbox or extension numbers you can assign another Custom service menu that contains different options See Custom 1 in the above figure If the caller chooses the repair service order he will be transferred into Custom 2 in which he can choose his desired person In this way Custom service will eliminate the...

Page 171: ...enu f Custom Service 1 5 seconds Extn Mbx No Menu Repeat Cycle 1 3 times System User 1 User 2 Prompt Mode Up to 32 alphanumeric characters Description Custom No 1 100 1 f 2 2 3 4 5 6 7 8 9 d 0 c C 1 Extn 3 System REPAIR OR PURCHASE 1 1 b 100 2 b 101 3 b 102 4 b 103 5 6 7 8 9 d 0 c 1 Extn 3 System PRODUCT SELECTION 2 C 3 Input the Custom Service Menus The System Administrator is responsible for the...

Page 172: ...ce c Operator j Department Dialing d Exit k Dial by Name e Previous Menu l Repeat Menu f Custom Service m Main Menu g Voice Mail Service n Fax Transfer Custom 1 Program Service Setting Custom Service Setting Custom 2 Description PRODUCT SELECTION Prompt Mode 1 Sys 2 User 1 3 User 2 System Menu Repeat Cycle 1 3 3 times Call Transfer Anytime Extn Mbx No Extn Wait for Second Digit 1 5 seconds 1 secon...

Page 173: ...r the custom service prompt number 1 through 100 To record custom service exit prompt press 0 Enter the menu messages for Custom 1 and Custom 2 as below Menu Messages of the Sample Program Menu Message For repair service orders press 1 For purchase orders press 2 For facsimiles press 1 For printers press 2 For copiers press 3 For other machines press 4 Custom Number 1 2 5 Checking the Program Afte...

Page 174: ...aylight Saving Time Assignment Description Adjusts the internal clock for the starting and ending day of Daylight Savings Time S A Start Date End Date page 4 61 Department Dialing Feature Ref Automated Attendant Service Description This is a speed dialing function Allows the caller to access his desired extension by simply dialing a one digit number 1 9 during or after hearing the Department Diali...

Page 175: ...ould enter 1 and press the corresponding buttons For example to call Mr Smith enter 1 and 7 6 4 8 for S M I T Each digit of the telephone keypad touch tone telephone only corresponds to alphabetical characters as follows Note To enter the letter Q press 7 To enter the letter Z press 9 Conditions This feature is not available if the extension owner s last name was not registered by the System Admin...

Page 176: ...tion Mode page 4 81 S M Direct Mailbox Access Status page 5 9 D PITS Feature Ref PBX Integration Description Your PBX sends the VPS the information and commands on the calling extension via D PITS interfaced data link to help it work more effectively Using the information and commands the VPS can a identify the extension number of the caller b know where the call is forwarded from and its line sta...

Page 177: ...number as a valid one Conditions If a number does not contain the specified figures the VPS regards it as an outside number and dials it via a CO line S A Extension Numbering Plan page 4 63 External Message Delivery List Feature Ref External Message Delivery Service Description Allows the Subscriber to deliver an external delivery message to multiple destinations with a single operation Conditions...

Page 178: ...elivery messages cancel unnecessary messages and change their settings Message Delivery Internal If you are sending your message only to Subscribers you can send the message to their mailboxes Conditions This feature is available only to Subscribers Class of Service programming determines which Subscriber can use this feature The delivery date should be a date within one month after message record...

Page 179: ...ber Subscriber Checking and Setting External Message Delivery Status Subscriber s Guide page 3 7 Fax Management Description When receiving a fax signal CNG Signaling from incoming calls the VPS has a function to transfer the call automatically to a specified fax machine Conditions Up to two fax machines can be assigned If the VPS fails to connect a call to the first fax machine the call will be tr...

Page 180: ...bscriber s Guide page 5 10 Recording the Names of Personal Group Distribution Lists Subscriber s Guide page 5 11 Deleting from Personal Group Distribution lists Subscriber s Guide page 5 12 Group Distribution List System Feature Ref Message Delivery Internal Message Transfer Description Subscribers may sometimes want to simultaneously send a message to several mailboxes These mailboxes can be put ...

Page 181: ...ters page 4 70 Holiday Service Feature Ref Day Service Description The VPS will provide another service and Company Greetings on days specified as holidays Conditions You can program the special service mode for up to 20 holidays The System Administrator defines whether the settings are canceled or maintained after the holiday is over This service is effective only for specified ports On these por...

Page 182: ...the VPS of the state of the call busy answered ringing etc by sending a code with DTMF tone before sending the normal call progress tone busy tone ringback tone etc These codes enable the VPS to immediately recognize the current state of the call and improve its call handling performance Conditions Each code must be set in System Programming according to the PBX codes If your PBX is a Panasonic KX...

Page 183: ... VPS VPS Outside Caller dials Ext 201 PBX sends Ringback Code 1 VPS flashes dials Ext 201 Ext 201 Pan ason ic DIGIT AL ringing PBX Outside Caller on hold VPS PBX sends Answer Code 5 Ext 201 Pan ason ic DIGIT AL answers PBX Outside Caller talking to Ext 201 VPS VPS tells Ext 201 You have a call and disconnects Ext 201 Pan ason ic DIGIT AL talking to Outside Caller ...

Page 184: ...ges 2 Transfer to Covering Extension See Covering Extension 3 Returning to the Automated Attendant Top Menu The caller hears the Automated Attendant initial menu again and can call another extension 4 Intercom Paging See Call Transfer Status and Intercom Paging 5 Calling a Beeper See Call Transfer Status and Callback Number Entry 6 Calling Operators See Operator Service If Operator 1 is not availa...

Page 185: ...ted Subscriber Setting up a Covering Extension Subscriber s Guide page 5 3 Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 Intercom Paging D PITS Only Feature Ref Call Transfer Status Incomplete Call Handling Service Description Callers can page Subscribers through built in speakers and external paging equipment Conditions This feature is available only when the D PITS Inte...

Page 186: ...vice by entering an Interview mailbox number 3 Automated Attendant Service Each Subscriber can assign his Interview mailbox to receive the messages when the Subscriber is unavailable to answer the call see Incomplete Call Handling Service Leaving a Message 4 Custom Service An Interview mailbox number can be assigned to a key as the destination of the call transfer see Custom Service Conditions Mai...

Page 187: ...by pressing the feature button Also he can stop listening to the message by going on hook Conditions This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated which provides a feature button for Live Call Screening If the Subscriber answers the call the VPS stops recording or continues recording according to the PBX programming see ...

Page 188: ... 22 S M All Calls Transfer to Mailbox page 5 5 Mailbox Feature Ref Voice Mail Service Description A mailbox receives messages sent to the Subscriber Subscribers can also send messages through the mailbox The VPS accommodates up to 1024 mailboxes including the System Manager s mailbox and the Message Manager s mailbox Subscriber s Mailbox Up to 1022 Subscriber s mailboxes can be assigned The Subscr...

Page 189: ...ompts commonly used in the whole system By accessing this mailbox the Message Manager performs a variety of Message Manager services see Voice Mail Service Any caller of course can leave messages This mailbox also works as the General Delivery Mailbox General Delivery Mailbox Callers who are not familiar with Voice Mail operation or who are calling from rotary telephones are transferred to this ma...

Page 190: ... Forwarding S A Setting up Mailboxes page 4 19 New Message Retention Time page 4 28 Saved Message Retention Time page 4 28 Message Length page 4 28 Mailbox Capacity Maximum Messages page 4 28 Mailbox Capacity Maximum Message Time page 4 28 S M Setting up Mailboxes page 5 4 New Message Retention Time page 5 7 Saved Message Retention Time page 5 7 Message Length page 5 8 Number of Messages page 5 8 ...

Page 191: ...s been already sent to the destination External Message Delivery You can directly send your message to both Subscribers and Non Subscribers Conditions This feature is only available to the System Manager and the Subscriber Up to 20 mailboxes can be specified as destinations For example if a Personal Distribution Group List which contains eight members has been already specified there is room for 1...

Page 192: ...ed can be canceled only if it has not been listened to As for a Group Distribution List you can cancel the message delivery on a mailbox basis S M Checking Mailbox Distribution page 5 15 Subscriber Checking Mailbox Distribution Subscriber s Guide page 3 3 Message Reception Mode Description The Subscriber can specify whether callers are directed to the regular mailbox or the Interview mailbox when ...

Page 193: ...r and the Message Manager Up to 20 mailboxes can be specified as destinations Messages specified as private by the message sender cannot be transferred Messages transferred to other mailboxes still remain in the Subscriber s mailbox until the Subscriber erases them himself or until the Saved Message Retention Time expires S A Saved Message Retention Time page 4 28 S M Listening to Messages page 5 ...

Page 194: ...ing a schedule To set the schedule for Monday the following System Programming is required 12AM 2 4 6 8 10 12PM 2 4 6 8 10 12AM Dev 1 Telephone Dev 2 Beeper Dev 3 Telephone Device 2 Parameters Number to Dial Type Beeper Use Device Scheduled Schedule Time Frame 1 Time Frame 2 Day Start Time End Time Start Time End Time Mon 9 00 AM 7 00 PM Device 1 Parameters Number to Dial Type Telephone Use Device...

Page 195: ...till exist in the mailbox on condition that a the Subscriber gains access to the mailbox b the attempt to the third device fails c the day changes If the message is recorded at the last moment of a day it is likely that the day will change before the VPS starts calling In this case no notification will be given even if the message was recorded properly To have all the messages notified System prog...

Page 196: ...bscriber s Guide page 5 14 Message Waiting Notification Lamp Description The VPS notifies the Subscriber that there are unplayed messages waiting in the mailbox by illuminating the Message Waiting Lamp on his telephone This feature eliminates the need to regularly check the mailbox Conditions This feature is also available to the Message Manager Class of Service programming determines which Subscr...

Page 197: ...ge Waiting Lamp for Every Message page 4 67 S M Message Notification Status page 5 9 M M Setting Message Waiting Lamp Status page 6 7 Subscriber Message Waiting Lamp Notification Setting Subscriber s Guide page 5 13 Multi Lingual Service Description Callers can hear the voice prompts in one of the three languages which the VPS supports Prompt Options The VPS supports three prompt options System pr...

Page 198: ...all services basically the port setting is valid In some services however additional settings which replace the port setting are required Some services also do not support the Multi Lingual service itself In outgoing call services there is no port setting Prompt mode should be specified on a COS basis Port Incoming Call Service Prompt COS Setting Prompt Mode COS Authoriza tion Prompt For External ...

Page 199: ... you wish to speak with Mr Stephan Jones press 1 If with Ms Sally Williams press 2 Supporting the Multi Lingual Service in the Custom Service Custom 1 acts as a language selection menu where the caller selects the language he wishes to hear For example to provide bilingual service in English and Spanish record the menu message of Custom 1 in English or Spanish as follows Outgoing Services Incoming...

Page 200: ...e to User 1 Spanish Create subsequent menus in this manner S A Class of Service Setting Prompt Mode page 4 30 Special Feature Authorization Prompt Mode page 4 34 Incoming Call Service Prompt page 4 38 Custom Service Prompt Mode page 4 51 Prompt Setting page 4 62 S M Subscriber Service Prompt Mode page 5 9 M M Recording Company Messages page 6 12 Subscriber Recording Personal Greetings Subscriber s...

Page 201: ...sage The caller is disconnected from the VPS after hearing Thank you for calling 4 Next Operator The caller is transferred to the extension of Operator 2 The factory setting is Caller Select Conditions Next Operator cannot be set for Operator 3 S A No answer Coverage Mode page 4 47 Operator Service Description Up to three operators can be assigned to help callers reach their desired extension Thre...

Page 202: ...ption The VPS works well with all Panasonic KX T series PBXs and it can be programmed to work with most other manufacturers PBXs that fully support single line telephone interfaces However since both the VPS and PBX are independent systems Integration with the PBX is necessary to make the two systems work more closely Busy Options Hold Hold Waiting Disconnect Use No answer Busy Options Hold Hold W...

Page 203: ...bscriber can record personal greeting messages if necessary with their own voice for callers who enter the mailbox Personal Greetings can be categorized into the following three types a No Answer played during business hours b Busy played whenever the line is busy c After Hours played outside of business hours The No answer greeting is also played a when the caller accesses the mailbox directly b ...

Page 204: ... the caller before recording S A Play System Prompt after Personal Greeting page 4 29 S M Play System Prompt After Personal Greeting Status page 5 8 Port Service Feature Ref Call Services Description One of the incoming call services can be assigned to each port A maximum of eight ports are available for TVP200 Also a Company Greeting number prompt mode and delayed answer time can be set by respec...

Page 205: ...eceive Message Description All Subscribers System Manager and Message Manager can listen to the messages left in their mailboxes More Information Reply to Message Sender After listening to a message the Subscriber can reply to the sender without specifying the extension Message Transfer After listening to a message the Subscriber can transfer it to other mailboxes Message Scan Subscribers can list...

Page 206: ...oes not have to specify the sender s mailbox or extension The date and time for reply can be also specified Conditions This feature is available to the Subscribers the System Manager and the Message Manager There are four possible situations which can utilize this feature a When messages are transferred or delivered via other Subscriber s mailboxes Message Delivery Internal Message Transfer b When...

Page 207: ... first few seconds because they are unfamiliar with the VPS The System Administrator needs to define guidance for daytime and nighttime respectively When the operator is not available to answer a call the call is treated by the operator s coverage mode see Operator Service When calls from rotary telephones enter a Custom service they are treated according to the System Programming of Custom servic...

Page 208: ...used in cases where functions have been assigned to each number or when is necessary to enter the specified parameters such as date or time Subscriber Accessing VPS Services Subscriber s Guide page 1 3 Special Feature Authorization Description Determines whether or not to allow a Subscriber to use the following special features Message Waiting Notification External Message Delivery Auto Forwarding...

Page 209: ...g the System Clock page 6 11 System Reports Description The System Administrator can provide eight types of system reports to help monitor the VPS operating status The reports can be sent out via the RS 232C port to a printer or a terminal The following eight report options are available Mailbox Assignments This report provides information about authorized features for each mailbox and current set...

Page 210: ...nversation in his own mailbox or other Subscribers mailboxes while talking on the phone A beep sounds every sixteen seconds during recording Conditions This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated which provides a feature button for Two Way Recording When the Subscriber records his Two Way telephone conversation he shou...

Page 211: ...ts the retry count of Message Waiting Lamp MRL Sets the minimum recording length of a message MPLT Displays the user prompt recording status HELP Lists utility command names QSET Sets up the VPS so you can use it quickly LMON Line Monitor PUTD Display DTMF Information S A Utility Commands page 7 2 Voice Mail Service Description This service is a message taking service which allows the Non Subscrib...

Page 212: ...ring Broadcasting Messages Obtaining the System Reports Setting the System Clock Receiving Messages Delivering Messages to Mailboxes Setting Password Message Manager Service Supports a variety of message recording services unique to the Message Manager by accessing the Message Manager s mailbox The Message Manager takes care of the General Delivery Mailbox recording Company Greetings and voice pro...

Page 213: ...ferred Voice Prompts Description The VPS tells callers in a voice prompt what they should do next Ex Voice Prompt Please enter your party s extension To enter by name press and 1 Prompt Options System prompt recorded in English at the factory User 1 prompt to be recorded by the Message Manager User 2 prompt to be recorded by the Message Manager By recording User 1 or User 2 prompt in other languag...

Page 214: ...f If at 248 and for 249 in the above are turned off the caller will hear Prompt 538 Message recorded on date prompt 248 time prompt 249 mailbox number prompt 418 has not been received Chapter 6 lists the table of the linked prompts with other modifiable prompts Conditions Only the System prompt English is available to the System Manager and the Message Manager see Multi Lingual Service S A Class o...

Page 215: ...Editing Mailboxes 4 19 4 5 1 2 Deleting a Mailbox 4 25 4 5 1 3 Resetting a Mailbox Password 4 25 4 5 1 4 Listing Mailboxes 4 26 4 5 2 Setting COS Class of Service Parameters 4 27 4 5 2 1 Class of Service Setting 4 27 4 5 2 2 Special Feature Authorization 4 32 4 5 3 Port Service 4 37 4 5 3 1 Port Assignment 4 37 4 5 4 Service Settings 4 40 4 5 4 1 Automated Attendant Parameters 4 40 4 5 4 2 Custom ...

Page 216: ... System Reset Clear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY Notes 5 Quick Setup in the above screen does not appear in the ASCII TERMINAL mode You may exit and return to the previous screen by pressing In this Chapter 4 if you want to clear the programming value of any parameter press the Back Space key Some settings cannot be cleared as pertaining to the specification 1 Program If you need...

Page 217: ... time setting and so on See page 4 8 Especially if you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration the Quick Setup will be completed at the same time you start up the system see page 4 6 Make sure the following conditions are satisfied The rotary switch is set to 2 or 3 before turning on the power switch of the system See page 2 6 The VPS is connected to exten...

Page 218: ...rresponding key number directly then press RETURN Key 1 9 RETURN Functions Moves the cursor to the previous line Moves the cursor to the next line Moves the cursor to the right Moves the cursor to the left Directly moves the cursor to the specified number Selects reversed item Exits the current screen and returns to the previous step in the menu Other RS 232C Terminals ASCII Terminals You can choo...

Page 219: ... Top Menu 1 3 1 1 System Administration Top Menu 1 3 1 1 means the following steps 1 Press 1 in the System Administration Top Menu You will see the next menu 2 Press 3 and RETURN You will see the next menu 3 Press 1 and RETURN You will see the next menu 4 Press 1 and RETURN Port 1 Day Mode Menu will be displayed on the terminal Program Port Service Port1 Day Mode Menu Company Greeting No 1 32 Inco...

Page 220: ...3 When System Setup is completed successfully the display shows In D PITS Integration mode Active COs 1 2 3 4 5 6 7 8 DPITS Interface Connection is Established ON LINE MODE In non D PITS Integration mode Active COs 1 2 3 4 5 6 7 8 ON LINE MODE If System Setup is not completed successfully In D PITS Integration mode Active COs 1 2 3 4 5 6 7 8 DPITS Interface Connection is not Established OFF LINE M...

Page 221: ...e connections and the required programming In non D PITS Integration mode OFF LINE MODE 4 Press RETURN Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number 5 Press 1 or 2 to specify the RS 232C terminal type System Administration Top Menu 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY Note 5 Quick Setup ...

Page 222: ...or connection to Panasonic KX T series telephone systems This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate informa...

Page 223: ... TD816 or 7 KX TD1232 However if D PITS Voice Mail Integration is not supported with your KX TD series telephone system you have to program the integration mode to None or Inband before the Quick Setup see page 4 81 After selecting your PBX type here you will go to Step 3 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T1232 4 KX T96 5 KX T336 6 KX TD816 7 KX TD1232 8 OTH...

Page 224: ...6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 Please enter extension numbers P Previous menu N Next menu S Next Screen Enter extension numbers of persons who need a personal mailbox Subscriber mailbox with 2 to 5 digits For example to enter the extension number 101 enter 1...

Page 225: ...ssigned 1021 Vacant 1 Then you can change the status of a mailbox from Delete to Make 2 Owner s last name Up to 16 alphabetic characters can be used for an owner s last name Notes Mailbox numbers displayed on this screen Panasonic KX TD Series Telephone System with D PITS Voice Mail Integration The same numbers as the extension numbers of your KX TD series telephone system which are automatically ...

Page 226: ...rt Service Setting All ports are currently setup to handle callers with standard automated attendant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode PORT 1 ...

Page 227: ...witch you used when starting up the system see page 4 6 Position 0 or 2 Auto Attend using Custom 1 Position 3 Voice Mail using Custom 2 If you want to select other incoming call services see Port Assignment on page 4 37 Note Max 8 of VPS ports 1 12 is available at a time Refer to 2 2 3 Extension Connection page 2 13 Step 6 Password setting You can assign the System Administrator password and Syste...

Page 228: ...th day and year Note If you have a Panasonic KX TD series telephone system with D PITS Integration Date and Time are synchronized between the PBX and the VPS automatically You can go to the next screen by pressing RETURN Step 8 Activating the Quick Setup Quick Setup Setup To set up the mailbox and restart select Yes To cancel and exit select No 1 Yes 2 No To activate the Quick Setup press 1 To can...

Page 229: ...up Setup To set up the mailbox and restart select Yes To cancel and exit select No 1 Yes 2 No Setup 101 Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number Then CARD TEST SYSTEM SETUP and 1 2 3 appears on the screen one by one as shown below When the Quick Setup is finished the screen shows Press RETURN MC Service ...

Page 230: ...partment Dialing 2 Operator s Parameter 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Alternate Extension 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Class of Service Setting 2 Authorization Setting COS No 1 64 Entry 1 Device 1 2 Device 2 3 Device 3 Custom Service No 1 100 Entry 2 Custom Service 1 Mailbox No Entry 1 Day Mode ...

Page 231: ...ing 6 Others 4 4 Programming Menu Structure Diagram 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 3 PBX Interface Parameter 1 Dialing Parameter 2 Inband Signaling 1 Inter digit Timeout 3 Digit 2 Input Output 6 Hardware Setting ...

Page 232: ...inistration Top Menu 1 Program Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings SELECT ITEM AND PRESS RETURN KEY Before starting the system parameters setup Use the Worksheets provided to record the information you will need to set up system parameters Just fill in the blanks with the information requested Once you have finis...

Page 233: ...nistration Top Menu 1 1 Program Mailbox Setting Menu 1 Enter Edit 2 Delete 3 Password Reset 4 Mailbox Listing SELECT ITEM AND PRESS RETURN KEY 4 5 1 1 Creating and Editing Mailboxes You can create up to 1022 Subscriber mailboxes or edit existing ones by entering a mailbox number System Administration Top Menu 1 1 1 Program Mailbox Setting Enter Edit Menu 1 Enter Edit 2 Delete 3 Password Reset 4 Ma...

Page 234: ...x number length has been defined it cannot be changed in Mailbox Setting screen Creating mailboxes p 4 11 Initializing the System p 7 25 Parameter Description Function Reference System Administration Top Menu 1 1 1 Mailbox No Program Mailbox Setting Enter Menu 1 Mailbox Setting 2 Notification Setting SELECT ITEM AND PRESS RETURN KEY Editing Mailboxes You can edit the parameters of each mailbox bas...

Page 235: ...Automated Attendant service will be trans ferred by caller s choice Covering Extension is one of Incomplete Call Handling service options which can be activated or deactivated using telephone by the Subscriber Notes An extension group list number and Logical Extension number cannot be assigned as a Covering Extension The Subscriber can also specify the Covering Extension number using telephone Use...

Page 236: ...ion of your PBX Logical Extension p 3 33 Reference Description Function Parameter Notification Setting You can set parameters for the Message Waiting Notification Device feature Up to three different destinations Device 1 2 3 per mailbox can be specified Notes Class of Service programming determines whether or not the Subscriber can utilize this feature For managers only the Message Manager COS No...

Page 237: ...5 00 PM WED 8 00 AM 11 00 AM 1 00 PM 5 00 PM THU 8 00 AM 11 00 AM 1 00 PM 5 00 PM FRI SAT SUN All Day Space No Use Number to Dial Up to 32 digits of 1 9 0 P T M X None Assigns the telephone or beeper number of Device 1 P Pause T Dial Tone Detection M Dial Mode X Callback Number Entry Code 1 9 0 Dial Codes Notes The callback number entry code X must be included in the number to be dialed if Beeper ...

Page 238: ...fy the above three parameters using a telephone Specifies the number of times that a notification call to Device 1 should be attempted after a busy or no answer condition Specifies the length of time in minutes the VPS is to wait after a busy condition before trying to make a notification call to Device 1 again Specifies the length of time in minutes the VPS is to wait after a no answer condition ...

Page 239: ...istribution lists delete personal group distribution lists assigned to the mailbox erase the Subscriber s name and cancel external delivery messages While deleting a mailbox the on line service of the system must be stopped See Off line Set on page 7 2 4 5 1 3 Resetting a Mailbox Password If a Subscriber has forgotten his mailbox password he can ask either you or the System Manager to delete his m...

Page 240: ...2 202 3 203 4 204 5 205 6 206 7 207 8 208 9 209 10 210 11 211 12 212 13 213 14 214 15 215 16 216 17 217 18 218 19 219 20 220 21 221 22 222 23 223 24 224 25 225 26 226 27 227 28 228 29 229 30 230 31 231 32 232 33 233 34 234 35 235 36 236 37 237 38 238 39 239 40 240 41 241 42 242 43 243 44 244 45 245 46 246 47 247 48 248 49 249 50 250 51 251 52 252 53 253 54 254 55 255 56 256 57 257 58 258 59 259 60...

Page 241: ...f Service Menu 1 Class of Service Setting 2 Authorization Setting SELECT ITEM AND PRESS RETURN KEY 4 5 2 1 Class of Service Setting COS Nos 1 62 for Subscribers System Administration Top Menu 1 2 COS No 1 62 1 Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No 1 Personal Greeting Length 8 60 sec 16 New Message Retention Time 1 30 days 5 Saved Message Retention Time 1 30 day...

Page 242: ...e held in one mailbox at a time When you send a message using the Group Distribution List the VPS will ignore this setting and send the message anytime Specifies the total amount of time for messages both new and saved allowable in one mailbox Specifies message retrieval order 1 LIFO Messages are played back from the newest to the oldest 2 FIFO Messages are played back from the oldest to the newes...

Page 243: ...d in his own mailbox and can talk to the caller if he wants to In this case the VPS continues to record the conversation unless it was deactivated by the PBX beforehand If set to Yes the VPS will delete the recording However the Subscriber can hold the messages in his mailbox if the following condition is satisfied The PBX allows the VPS to continue recording after starting the conversation If set...

Page 244: ... Prompt Mode 1 8 1 1 SYSTEM 2 USER 1 3 USER 2 USER 1 Incomplete Call Handling Service p 3 29 Intercom Paging Parameter p 4 71 Subscriber Service p 3 56 Voice Prompts p 3 58 COS Nos 63 64 for Managers System Administration Top Menu 1 2 COS No 63 64 1 Recording User Prompts p 6 15 Parameter Description Function Reference Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No 63 f...

Page 245: ...box The days are counted from the next day of the first message playback If 0 unlimited is selected the saved messages remain in the mailbox until they are erased by the mailbox owner Defines the maximum length of one message that callers can leave in the mailbox Specifies the maximum number of messages including both new and saved which can be held in one mailbox at a time Specifies the total amo...

Page 246: ...y this programming Other parameters are not assignable If a special feature authorization is set to No sub parameters are not assignable COS Nos 1 62 for Subscribers System Administration Top Menu 1 2 COS No 1 62 2 4 5 2 Setting COS Class of Service Parameters Program Class of Service Authorization Setting Menu CLASS OF SERVICE No 1 Authorization of Message Notification No Beeper Callback No Entry...

Page 247: ...er to enter his callback number After After message recording the VPS will ask the caller to enter his callback number Disable The VPS will not ask the caller to enter his callback number Notes To utilize this feature the beeper number must include the callback number entry code X See Notification Setting on page 4 22 When Disable is selected or the caller does not enter his callback number System...

Page 248: ...minutes the VPS is to wait before forwarding the unlistened messages If new messages are not received by the Subscriber before this time expires the VPS forwards them to the destination mailbox The maximum delay time is 99 hours 59 minutes more than four days Note The delay time must be shorter than the New Message Retention Time Otherwise messages will be deleted before being forwarded Specifies ...

Page 249: ...Number Entry feature Select After message recording the VPS will ask the caller whether the caller wants to enter his callback number or not Without Without message recording the VPS will ask the caller to enter his callback number Before Before message recording the VPS will ask the caller to enter his callback number M W N p 3 38 3 41 Notification Setting p 4 22 Parameter Description Function Re...

Page 250: ...Notes To utilize this feature callback number entry code X should be included in the Message Manager s beeper number See Notification Setting no page 4 22 When Disable is selected or the caller does not enter his callback number System Callback No will be displayed on the beeper s display Lets the VPS turn on the message waiting lamp again if unplayed messages are still left in the mailbox after t...

Page 251: ...Interview service and Custom service The Port Assignment menu also lets you specify company greeting number prompt mode and delayed answer time System Administration Top Menu 1 3 Program Port Service Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings Enter the Port Number 1 12 Current Card Configuration SLOT1 PORT1 PORT2 PORT3 ...

Page 252: ...es When you specify the Interview service one of Subscriber s Interview mailbox numbers should also be specified When you specify the Custom service one of 100 1 100 Custom service numbers should also be specified Specifies the language of voice prompts which provide the operation guidance of the VPS to the caller to this port Notes This parameter is not valid if incoming call service is set to In...

Page 253: ...15 sec None None Port 1 Night Mode System Administration Top Menu 1 3 Port No 1 2 Program Port Service Night Mode Menu Port Number 1 Company Greeting No 1 32 Incoming Call Service Auto Attn Incoming Call Service Prompt User 1 Delayed Answer Time 0 15 sec 0 Descriptions are same as Port 1 Day Mode Port 2 3 4 5 6 7 8 9 10 11 12 Day Mode Same as Port 1 Day Mode Port 1 2 3 4 5 6 7 8 9 10 11 12 Night M...

Page 254: ... Program Service Set Auto Attn Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension SELECT ITEM AND PRESS RETURN KEY 4 5 4 1 1 Department Dialing Department Dialing is a speed dialing feature which allows the caller to reach his desired extension by simply dialing one digit 1 through 9 System Administration Top Menu 1 4 1 1 Program Service Set Auto Attn Department Dialing Menu D...

Page 255: ...cription Function Reference 4 5 4 1 2 Operator s Parameters Specifies the operators Operator 1 2 3 extensions mailboxes and the treatment of operator seeking calls Operator s parameters can be set for both Day and Night mode individually System Administration Top Menu 1 4 1 2 Program Service Set Auto Attn Operator Menu 1 Day Mode 2 Night Mode SELECT ITEM AND PRESS RETURN KEY System Administration ...

Page 256: ... W N Lamp p 3 41 Operator s Extensions p 6 10 Operator Service p 3 46 Operator Service Operator s Extension Operator s Mailbox No 1 Disable 2 Enable Enable 2 5 digits 0 2 5 digits 998 Operator 1 Day Mode Activates or deactivates the Operator service specifies Operator 1 s extension and the treatment of calls transferred to Operator 1 s extension When Operator service is activated operator seeking ...

Page 257: ...e time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave Message The VPS prompts the caller to leave a message in Operator 1 s mailbox 3 Disconnect Message The VPS disconnects the call after playing Thank you for calling 4 Next Operator The VPS transfers the call to Operator 2 Busy Cov...

Page 258: ...perator call coverage parameters are set to forward to the next operator on busy no answer the call may go to the VPS if the Operator has set the call forwarding to the VPS on his extension Parameter Value Range default Description Function Reference Operator 2 Day Mode Operator seeking calls come in on Operator 2 when Operator 1 is busy or unanswered and Operator 1 s parameters are set as follows...

Page 259: ...nnects the call after playing Thank you for calling Specifies how to treat calls when Operator 2 does not answer it within the time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave Message The VPS prompts the caller to leave a message in Operator 2 s mailbox 3 Disconnect Message The V...

Page 260: ...rator 3 s extension may be prompted to leave a message in this mailbox depending on the settings of Busy Coverage Mode or No answer Coverage Mode Specifies how to treat calls when Operator 3 is busy 1 Hold The VPS calls Operator 3 again while putting the caller on hold 2 No answer Coverage The VPS offers an option defined by No answer Coverage Mode to the caller 3 Call Waiting The VPS signals Oper...

Page 261: ...Mode Parameter Description Function Reference Value Range default No answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to treat calls when Operator 3 does not answer it within the time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave...

Page 262: ...e see page 4 82 System Administration Top Menu 1 4 1 3 Alternate Extension Group Enter You can put 32 extensions together in a group to use the alternate transfer sequence Program Service Set Auto Attn Alternate Extn Enter Extension 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Enter the Extension Number Program Service Set Auto Attn Alternate Extn Menu 1 E...

Page 263: ...ll extensions registered in the alternate extension group System Administration Top Menu 1 4 1 3 3 Alternate Extension Delete You can delete extension numbers from the alternate extension group System Administration Top Menu 1 4 1 3 2 Program Service Set Auto Attn Alternate Extn Delete Extension 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Enter the Number...

Page 264: ...hoose one of the following functions or services a Transfer to Mailbox h Call Transfer Service b Transfer to Extension i Subscriber Service c Operator j Department Dialing d Exit k Dial by Name e Previous Menu l Repeat Menu f Custom Service m Main Menu g Voice Mail Service n FAX Transfer Value Range default Parameter Description Function Reference Up to 32 alphanumeric characters None Description ...

Page 265: ...r beforehand This is available in the VT100 mode only Specifies where the call is transferred during the custom service top menu The Extn setting enter E enables the caller to be transferred directly to his desired party by dialing the extension number The Mbx setting enter M enables the caller to leave messages in the mailbox by entering the mailbox number of the person to whom caller wishes to l...

Page 266: ...r Custom service if programmed g Voice Mail Service Allows the caller to access the Voice Mail service h Call Transfer Service Allows the caller to access the Call Transfer service i Subscriber Service Allows the caller to access the Subscriber service Available only when calls are from Subscribers j Department Dialing Transfers the caller to the department dialing menu k Dial by Name Lets the cal...

Page 267: ... Extension Group SELECT ITEM AND PRESS RETURN KEY 4 5 5 1 1 Mailbox Group A Subscriber may sometimes want to send a message simultaneously to several mailboxes These mailboxes may be put together into a list known as a mailbox group list The VPS can have up to 20 system mailbox group lists Each mailbox group list can have up to 20 destination mailbox numbers You can add delete and review members i...

Page 268: ...ox number The Subscriber can transfer or deliver messages to all members of this group by simply specifying the Group List No Enter the name for your reference Press RETURN to skip this setting Specifies mailbox numbers belonging to this group Group Distribution List System p 3 25 Recording Voice Labels for Mailbox Lists p 6 15 None Parameter Description Function Program System Parameter System Gr...

Page 269: ...umbers System Administration Top Menu 1 5 1 1 3 Program System Parameter System Group Assignment Mailbox Group Listing 1 12345 Mbx Group Name 1 11 2 11111 Mbx Group Name 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 4 5 5 1 2 Extension Group You can put several extensions together into a list The VPS can have up to 20 system extension group lists Each group can have up to 20 extensions You can add...

Page 270: ...2 13 14 15 16 17 18 19 20 Enter the Extension Number Value Range default Extension Group p 3 22 The Extension of the Owner p 4 21 Parameter Description Function Reference Extension Group List No Group Name Member 1 20 2 5 digits None Up to 16 characters 2 5 digits None Specifies any vacant extension number Note Extension Group List No can be assigned as The Extension of the Owner of a mailbox so t...

Page 271: ...ram System Parameter System Group Assignment Extension Delete EXTENSION GROUP No XXX Extension Group Name EXTENSION GROUP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Enter the Number You Want to Delete 4 5 5 2 Day Service Day service is a timer function that provides the appropriate way of handling incoming calls for a specified time of day The following items can be programmed differently ...

Page 272: ...liday Setting Menu 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holiday Listing SELECT ITEM AND PRESS RETURN KEY System Administration Top Menu 1 5 3 You can program a special service mode for up to 20 holidays The VPS will provide the specified incoming call service and company greetings according to the day service setting of the holiday If a day is set as a holiday the starting and ending...

Page 273: ...day Name Enter the Holiday Number 1 20 System Administration Top Menu 1 5 3 1 Holiday No 1 20 Program System Parameter Holiday Setting Enter Holiday 1 Holiday Number 1 Name of Holiday Date MM DD Retain Holiday No Service Auto Attn Company Greeting Number 1 32 Port Affected 1 12 Name of Holiday Date Retain Holiday Up to 16 characters None MM Month DD Day None 1 Yes 2 No No Value Range default For y...

Page 274: ... service setting At least one port must be specified The unspecified port s provide s the usual incoming call service Company Greetings p 3 12 Port Service p 3 49 Reference Description Function Parameter Holiday Setting Delete You can cancel the Holiday service setting by specifying a holiday number 1 20 System Administration Top Menu 1 5 3 2 Program System Parameter Holiday Setting Delete Menu 1 ...

Page 275: ...oliday Name 10 No Holiday Name 20 No Holiday Name 4 5 5 4 Daylight Saving Time Used to adjust the internal clock for the starting date and ending date of the daylight saving time System Administration Top Menu 1 5 4 Program System Parameter Daylight Saving Time Menu Start Date 1 hour forward MM DD MM DD End Date 1 hour back MM DD MM DD Start Date End Date MM Month DD Day None Value Range default S...

Page 276: ...enu enables the caller or the receiver of an external delivery message to select a language of voice prompts This setting is required when either one or both of the following parameters are set to Selective Port Assignment Incoming Call Service Prompt Authorization of External Message Delivery Prompt Mode Example For service in English press 7 For service in Spanish press 8 For service in Chinese ...

Page 277: ...42 Multi Lingual Service p 3 42 Message Scan p 3 37 Parameter Description Function Reference System Administration Top Menu 1 5 6 4 5 5 6 Other Parameters Program System Parameter Others Menu 1 Extension Numbering Plan 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameter 8 FAX Management 9 Disconnect Param...

Page 278: ...r of your PBX Up to 16 entries can be registered in the list Each entry contains 2 5 digits of numeric characters 0 9 and X which matches any digit Extension numbers cannot begin with 0 Examples a If valid extension numbers of your PBX are 101 through 164 and 201 through 264 specify the numbers as follows 1XX Indicates any three digit extension number starting with 1 2XX Indicates any three digit ...

Page 279: ...going call setup sequence 123 4567 For periodic port usage reports the VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purpose Specifies the amount of time that the VPS should wait before receiving the transferred call if there is no answer at the destination extension Specifies the amount of time that the VPS should wait befor...

Page 280: ... W T Example 9W 9 1 second wait dial outside phone number 9 is the CO line access number F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes 4 5 5 6 3 Message Waiting Notification The following parameters are used to control the handling of message notification calls System Administration Top Menu 1 5 6 3 Program System Parameter O...

Page 281: ... extension using a port specified in this field At least one port must be specified If set to Yes the VPS will turn on the message waiting lamp of the extension every time a new message is recorded in the mailbox even if the message waiting lamp has not been turned off from a previous message If set to No the VPS will turn on the message waiting lamp for only the first message It will not notify s...

Page 282: ...tem External Message Delivery Duration Time 1 9 min 3 Company s Telephone No 0 4 times 3 2 60 min 3 Value Range default Specifies the number of times that an external message delivery call should be attempted when the destination is busy or if there is no answer Specifies the length of time in minutes the VPS is to wait after a busy condition before trying to deliver the message again Retry Times ...

Page 283: ...excessive telephone charges This time starts when the destination of the external delivery message answers the call The VPS terminates the call after playing a prompt when the specified length of time is exceeded This telephone number is announced in the callback message to the recipient as the telephone number he should call to retrieve the sender s message The VPS plays the callback message to r...

Page 284: ...fault Hold p 3 26 Incomplete Call Handling Service p 3 29 Parameter Description Function Reference If set to Enable the caller can hold the call or take an Incomplete Call Handling service option For example leaving a message when the called extension is busy While on hold the VPS asks the caller repeatedly whether he wishes to continue the hold or take an Incomplete Call Handling service option I...

Page 285: ...G D M Value Range default Defines how the VPS treats callers who are calling from a rotary telephone or callers who are unfamiliar with the VPS operation Note G D M General Delivery Mailbox Operator Service p 3 46 Rotary Telephone Service p 3 52 Parameter Description Function Reference 4 5 5 6 7 Intercom Paging Parameter Intercom Paging is a PBX feature which makes it possible to page a caller s d...

Page 286: ...lash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second X Pager Dialing A Answer 1 9 0 Dial Codes Specifies the intercom paging release code required by your PBX Up to 12 alphanumeric characters can be set using the same letters and dial codes as the Intercom Paging sequence Specifies the length of time in seconds that the VPS should wait before terminating th...

Page 287: ... available for each Subscriber is determined on a COS by COS basis Intercom Paging Group p 4 30 4 5 5 6 8 Fax Management Transfers incoming fax calls to a fax extension Up to two fax extensions can be specified as the destinations of automatic fax transfer so that one serves as a backup for the other If the main fax extension is not available to receive a fax call the VPS will transfer it to the a...

Page 288: ...e VPS will transfer a fax call to this extension Specifies the length of time in seconds the VPS is to wait before taking another action if there is no answer Note This timer applies to the fax call which has been transferred to the main fax or alternate fax extension Specifies the mailbox number of the Fax Manager to which the VPS will notify status of fax calls depending on Fax No answer Coverag...

Page 289: ...ceived fax calls in the Fax Manager s mailbox If set to No the VPS does not take any action on successfully received fax calls 1 No 2 Mbx 3 Extn No Fax Notification Mode Value Range default Description Function Reference Parameter Fax Management p 3 24 4 5 5 6 9 Disconnect Parameter System Administration Top Menu 1 5 6 9 Programming System Parameter Others Disconnect Parameter Menu Maximum Silence...

Page 290: ...f parity used for error detection Program Hardware Menu 1 RS 232C 2 Port Setting 3 PBX Interface Parameters SELECT ITEM AND PRESS RETURN KEY 4 5 6 1 RS 232C Parameters System Administration Top Menu 1 6 1 Program Hardware RS 232C Menu Baud Rate 9600 Word Bit Length 8 Parity None Stop Bit Length 1 Value Range default Baud Rate Word Bit Length Parity 1 300 b p s 2 600 b p s 3 1200 b p s 4 2400 b p s...

Page 291: ...nce Port Setting Menu System Administration Top Menu 1 6 2 Port No 1 12 Program Hardware Port Setting Menu Port Number 1 Flash Time 100 CPC Signal 6 5 Disconnect Time 2 Dial Mode DTMF 1 100 msec 2 300 msec 3 600 msec 4 900 msec Program Hardware Menu 1 RS 232C 2 Port Setting 3 PBX Interface Parameters Enter the Port Number 1 12 Current Card Configuration SLOT1 PORT1 PORT2 PORT3 PORT4 SLOT2 PORT5 PO...

Page 292: ...equired to detect a break in the CPC Calling Party Control signal from the PBX The VPS detects that the line has been disconnected when there is a break of the CPC signal Specifies the amount of time that the line is temporarily unavailable to access after a call has ended Specifies dial mode for DTMF or Pulse If you specify Pulse pulse speed 10 20 pps must be selected NOTE You can not select 3 Pu...

Page 293: ...sion Transfer Sequence FX Alternate Extension Transfer Sequence FX Reconnect Sequence on Busy FWW Reconnect Sequence on No answer FWW Reconnect Sequence on Refuse Call FWW Light On Sequence for Message Waiting Lamp Light Off Sequence for Message Waiting Lamp Call Waiting Sequence Release for Call Waiting PBX Type 1 Other Manu factures 2 KX T Series 1 T308 2 T616 3 T1232 4 T96 5 T336 6 TD816 7 TD12...

Page 294: ...91X T 9X T701X T701X N A N A T702X T 90X T 9X T700X T700X N A N A 2 N A N A 2 2 2 2 N A N A F N A N A F F F F FWW FWW FWW FWW FWW FWW FTX FTX FTX FTX FX FTX FX FTX FTX Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light On Sequence for Message Waiting Lamp Light Off Sequence for Message Waiting Lamp Call Waiting S...

Page 295: ...ystem these codes will automatically default to proper codes This is available when the VPS works with one of the following Panasonic KX T series telephone systems T 1232 T96 T336 TD816 TD1232 3 D PITS The VPS communicates with the PBX via D PITS interface This is available when the VPS works with one of the following Panasonic KX TD series telephone systems TD816 TD1232 D PITS p 3 21 Inband p3 26...

Page 296: ...with the caller If the extension that a caller wants does not answer this sequence allows the VPS to reconnect with the caller This sequence is carried out by the VPS to retrieve the call on hold after the extension in the Call Screening mode has refused to take the call This is the dialing sequence that the VPS must perform to turn on the message waiting lamp on an extension This is the dialing s...

Page 297: ...ingback 1 Busy 2 Reorder 3 DND 4 Answer 5 Forward to VM Ringing 6 Forward to VM Busy 7 Forward to Other Extension 8 Confirmation 9 Disconnect 9 0 1 2 3 4 5 6 7 8 9 A B C D Value Range default The following parameters can be programmed using 0 9 and A D Indicates Ringback Tone Sent to the VPS when the extension it dialed is ringing Indicates Busy Tone Sent to the VPS when the extension it dialed is...

Page 298: ...en the other party goes on hook Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect 5 6 7 8 9 9 Value Range default Note Default values in the above table are for the Panasonic KX TD1232 816 telephone system with Inband Signaling mode These values vary depending on the settings of PBX Type and Inband Integration in PBX Interface Parameters Ringback Bu...

Page 299: ...nal only System Administration Top Menu 1 6 3 3 Program Hardware PBX Interface Digit Translation Menu 1 Inter digit Timeout 2 Input Output SELECT ITEM AND PRESS RETURN KEY Inter Digit Timeout System Administration Top Menu 1 6 3 3 1 Program Hardware PBX Interface Digit Translation Inter dgt Timeout Menu Inter digit Timeout 1 seconds 1 sec 2 sec 3 sec 4 sec Inter digit Timeout 1 4 sec 1 Value Range...

Page 300: ...ble 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Enter the Number 0 1 2 3 4 5 6 7 8 9 A B C D Parameter Description Function Reference Table 1 8 Up to 8 digits consisting of 0 9 A D None Value Range default Make sure not to assign several codes to a single incoming signal In this case the system will take the first assignment Input digit Output digit PBX Type p 4 79 Integration Mode p...

Page 301: ...and Editing a Mailbox 5 4 5 3 2 Deleting a Mailbox 5 6 5 3 3 Deleting a Mailbox Password 5 6 5 4 Setting COS Class of Service Parameters 5 7 5 5 Setting the System Clock 5 11 5 6 Checking System Usage System Reports 5 12 5 6 1 Obtaining System Reports 5 12 5 6 2 Clearing the Reports 5 13 5 7 Delivering Messages 5 14 5 7 1 Delivering Messages to All Mailboxes Broadcasting Messages 5 14 5 7 2 Delive...

Page 302: ...from being ex ceeded In addition to the above you will have to set up a special password for yourself to prevent unauthorized ac cess to System Manager commands You will also have your own mailbox number set to either 99 999 default value 9999 or 99999 these values can be changed through which Subscribers will be able to contact you Before starting system management Use the Worksheets provided to ...

Page 303: ... 1 Dial an extension number which is connected to the Voice Mail service If your VPS does not have one call any number and press 6 Service Access Command You will hear Please enter your party s mailbox number To enter by name press and 1 If you are using a rotary telephone stay on the line To call the operator press 0 2 Press then enter the System Manager s mailbox number 99 999 9999 or 99999 Ente...

Page 304: ...lbox on the Worksheets provided See Setting up Mailboxes in Chapter 4 for detailed infor mation 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 1 to set up a mailbox 4 Press 1 to assign and edit the mailbox 5 Enter the mailbox number 6 Press 2 to accept Subscriber s Voiced Name To install a mailbox in the system you must record the Subscriber s name The VPS allows you to record...

Page 305: ... 2 to accept it Interview Mailbox No 19 The current interview mailbox number is played Press 1 to set a new interview mailbox number These numbers should be different from the owner s mailbox num ber 20 Enter the new interview mailbox number 21 Confirm the interview mailbox number and press 2 to accept it All Calls Transfer to Mailbox 22 The current status of all calls transferring is played Press...

Page 306: ...2 5 3 3 Deleting a Mailbox Password If a Subscriber does happen to forget it you can erase the current password This will allow the Subscriber to set a new one See Resetting a Mailbox Password in Chapter 4 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 1 for the Setup Mailbox Menu 4 Press 3 to reset the password 5 Enter the mailbox number 6 Press 1 to delete the password Tip S...

Page 307: ... Status 1 2 1 Do not set in the COS No 63 Message Manager 2 Do not set in the COS No 64 System Manager Personal Greeting Length 5 The current setting is played Press 1 to change the setting 6 Enter the personal greeting length 8 60 seconds The value is automatically raised to a unit by four second increment 7 Confirm your entry and press 2 to accept it New Message Retention Time 8 The current sett...

Page 308: ...ge Retrieval Order 23 The current setting is played Press 1 to change the current setting LIFO or FIFO 24 Confirm your entry and press 2 to accept it Message Scanning with Information 25 The current setting is played Press 1 to change the current setting enable or disable 26 Confirm your entry and press 2 to accept it Play System Prompt After Personal Greeting Status After a mailbox is entered the...

Page 309: ...irm your entry and press 2 to accept it Subscriber Service Prompt Mode 38 The current setting is played Press 1 3 to change the desired mode 39 Confirm your entry and press 4 to accept it Tip Step 38 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt 4 Accept the current prompt mode Message Notification Status 40 The current setting is played Press 1 to change the setting enable or disable If the Mes...

Page 310: ...prompt mode for receiving external delivery messages 47 Press 1 4 to choose the desired mode or press 5 to accept it Tip Step 47 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt 4 Selective Prompt 5 Accept Auto Forwarding Status 48 The current setting is played Press 1 to change or 2 to accept If Auto Forwarding is enabled go to step 49 55 49 Press 1 to change the mailbox number 50 Enter the mailbo...

Page 311: ...me and date 4 Press 1 to change the current time 5 Enter the current time and press 6 Press 1 for AM or 2 for PM 7 Press 2 to accept the time 8 Press 1 to change the current date 9 Enter the current month and press 10 Enter the day and press 11 Enter the last two digits of the year and press 12 Press 2 to accept the date Tip Step 3 You cannot access the clock setting menu if the System Administrat...

Page 312: ...t mailboxes from No 200 to No 209 enter 20 If a is entered for each digit of mailbox numbers e g for 3 digit mailbox numbers then all reports will be printed and you will return to the System Report Menu 6 Press 1 to specify the mailbox range and enter the mailbox number or press 2 to obtain all mailbox usage counts This mailbox number is the upper limit of the mailbox range The mailbox number ent...

Page 313: ...e Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the reports To clear the Mailbox Usage Reports go to the next step 5 Enter the mailbox number If is entered all Mailbox Usage Reports are cleared 6 Press 1 to specify the mailbox range and enter the mailbox number Press 2 to clear all Mailbox Usage Reports 1 2 3 4 5...

Page 314: ...the main command menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and press 1 5 Press 2 to accept 5 7 2 Delivering Messages to Specified Mailboxes You can also deliver messages to more than one Sub scriber s mailboxes by specifying them You can designate messages as private urgent and their de livery date and time 1 Log in the main command me...

Page 315: ...livery and return to the main command menu by pressing 2 5 7 3 Checking Mailbox Distribution You can check whether or not messages have been delivered to recipients 1 Log in the main command menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification 4 Press 1 to delete verification of this message or 2 to cancel message delivery Tip Step 3 You can listen to ...

Page 316: ...required to enter this password before proceeding 1 Log in the main command menu 2 Press 3 to customize your mailbox Then you will hear the current setting 3 Press 1 to change the mailbox password 4 Enter the password and 5 Press 2 to accept Tip Step 4 If you do not need the password you can press However it is recommended to set the password to protect your mailbox 1 2 3 4 5 6 Customize Mailbox G...

Page 317: ...enu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays the message along with the information on who is the sender and when it was recorded Press 0 to show the whole menu for Help Tip Step 3 You do not have to listen to the whole menu if you do not wish to You can end your call by pressing 9 1 Repeat this message 1 1 Play the previous message 2 Play the ne...

Page 318: ...ssage Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 6 5 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 12 6 7 1 Recording Company Greetings 6 12 6 7 2 Recordi...

Page 319: ...ty depending upon the contents of the message The VPS can have up to 32 company greetings for both business and non business hour greetings Depending on the company s working hours you will record these greet ings and select which one is to be delivered to each port of the VPS As Message Manager you can also modify prerecorded prompts from the Automated Attendant and Voice Mail ser vice You can re...

Page 320: ...equests you to enter the password if it has been assigned You are responsible for assigning it by entering the Message Manager s service To access the message manager s mailbox 1 Dial an extension number which is connected to the Voice Mail service Please enter your party s mailbox number To enter by name press and 1 If you are using a rotary telephone stay on the line To call the operator press 0...

Page 321: ...eral delivery mailbox messages press 1 To set up message waiting notification press 2 To customize your mailbox press 3 To set the clock press 4 To modify message press 5 To end this call press 6 2 Accessing the Message Manager s Mailbox ...

Page 322: ...tening to a message you can transfer it to the mailbox of the intended recipient and erase it 1 Log in the main command menu 2 The VPS plays the number of messages Press 1 to listen to the messages 3 The VPS plays the number of messages and then play the message with the message information Press 0 to listen to the whole menu for Help You can end your call by pressing 9 Tip Step 3 You do not have ...

Page 323: ...lays the first next last message Press 7 to transfer the message 4 Enter the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment 7 Record your comment and press 1 8 Press 2 to accept Tip Step 6 You can transfer without comment by pressing 1 add mailbox number by pressing 3 review mailing list by pressing 4 or cancel message transfer by pressing 5 1 Repeat 2...

Page 324: ... Lamp Status The VPS illuminates the message waiting lamp on your tele phone when a new message is recorded in your mailbox 1 Log in the main command menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification status or 2 to accept it 6 4 2 Setting Notification by Calling Status The VP...

Page 325: ...r Callback No Entry Code at the end of a beeper number the notification is made in a little different way The VPS asks the caller to enter the number to which he wishes to be called and displays it on the LCD of your beeper The timing of the callback number entry is either before after or without recording message It depends on System Programming It is also possible to have the caller select wheth...

Page 326: ...e number 6 Enter the telephone number 7 Press 2 to accept 8 Select 1 to be notified by telephone or 2 by a beeper Tip Step 7 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 1 Setting M W N Message Manager s Main Command Menu 2 3 4 5 Change M W Lamp Status 1 2 3 Change Device Status As...

Page 327: ...perator 1 2 3 can be specified for both Day and Night modes respectively It is usual to set your extension as Operator 1 1 Log in the main command menu 2 Press 3 to customize your mailbox 3 The VPS plays the current password setting Press 1 to change the password 4 Enter the password and 5 The VPS repeats what you entered Press 2 to accept 6 The VPS plays the current operator s extension setting P...

Page 328: ...ee Daylight Saving Time in Chapter 4 1 Log in the main command menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Enter the current time and 5 Enter 1 for AM or 2 for PM 6 Press 2 to accept 7 Press 1 to change current setting 8 Enter the month and press 9 Enter the day and press 10 Enter the last two digits of the year and press 11 Press 2 to accept Tip Step 2 You ca...

Page 329: ...1 to record the greeting If you press 2 the current company greeting is erased 7 Record the company greeting and press 1 8 Press 2 to accept 9 You can record other company greetings by repeating steps 3 to 8 Tip Step 4 If you have not recorded the greeting for this number you can directly record a greeting Step 7 You have up to 6 minutes for recording Step 8 You can review the recording by pressin...

Page 330: ...each an extension by entering one digit Due to the fact that there are only nine digits 1 9 to choose from the caller is limited to nine department dialing numbers The VPS allows you to record or erase the department dialing menu message that provides the voiced names of depart ments to which the caller will be transferred by department dialing 1 Log in the main command menu 2 Press 5 to modify me...

Page 331: ...ss 4 to record a custom menu 4 Enter the custom number 1 100 5 The VPS plays the current menu Press 1 to change the menu If you have not recorded a menu for this number go to step 7 6 Press 1 to record menu 7 Record the menu and press 1 8 Press 2 to accept 9 You can record other menus by repeating steps 4 to 8 Tip Step 4 You can record the final guidance message for Exit by pressing 0 Step 6 You c...

Page 332: ...y repeating steps 4 to 8 Tip Step 6 You can erase the label by pressing 2 Step 7 You have up to 6 minutes for recording Step 8 You can review the recording by pressing 1 record a new one by pressing 3 add recording by pressing 4 or erase and exit by pressing 6 7 6 Recording User Prompts To support the Multi Lingual service in your VPS you have to record the User 1 Prompt or the User 2 Prompt Once ...

Page 333: ... row without reviewing the current recording You will go to step 9 Step 6 For the numbers of the modifiable prompts see at the end of this chapter Step 7 9 By pressing 3 you can turn off the specified prompt Step 10 You have up to 6 minutes for recording Step 12 You can review the recording by pressing 1 record a new one by pressing 3 add recording by pressing 4 or erase and exit by pressing 6 7 7...

Page 334: ...lection menu 4 The VPS plays the current selection menu Press 1 to change the menu If you have not recorded the selection menu go to step 6 5 Press 1 to record the menu If you press 2 the current menu is erased 6 Record the menu and press 1 7 Press 2 to accept Tip Step 6 You have up to 6 minutes for recording Step 7 You can review the recording by pressing 1 record a new one by pressing 3 add reco...

Page 335: ...1 ZERO 2 ONE 3 TWO 4 THREE 5 FOUR 6 FIVE 7 SIX 8 SEVEN 9 EIGHT 10 NINE 11 TEN 12 ELEVEN 13 TWELVE 14 THIRTEEN 15 FOURTEEN 16 FIFTEEN 17 SIXTEEN 18 SEVENTEEN 19 EIGHTEEN 20 NINETEEN 21 TWENTY 22 TWENTY ONE 23 TWENTY TWO 24 TWENTY THREE 25 TWENTY FOUR 26 TWENTY FIVE 27 TWENTY SIX 28 TWENTY SEVEN 29 TWENTY EIGHT 30 TWENTY NINE 31 THIRTY 32 THIRTY ONE 33 THIRTY TWO Prompt No Modifiable Prompt Prompt N...

Page 336: ... 132 THREE MINUTE 133 FOUR MINUTE 134 FIVE MINUTE 135 SIX MINUTE 136 SEVEN MINUTE 137 EIGHT MINUTE 138 NINE MINUTE 67 SIXTY SIX 68 SIXTY SEVEN 69 SIXTY EIGHT 70 SIXTY NINE 71 SEVENTY 72 SEVENTY ONE 73 SEVENTY TWO 74 SEVENTY THREE 75 SEVENTY FOUR 76 SEVENTY FIVE 77 SEVENTY SIX 78 SEVENTY SEVEN 79 SEVENTY EIGHT 80 SEVENTY NINE 81 EIGHTY 82 EIGHTY ONE 83 EIGHTY TWO 84 EIGHTY THREE 85 EIGHTY FOUR 86 E...

Page 337: ...INUTE 166 THIRTY SEVEN MINUTE 167 THIRTY EIGHT MINUTE 168 THIRTY NINE MINUTE 169 FORTY MINUTE 170 FORTY ONE MINUTE 171 FORTY TWO MINUTE 172 FORTY THREE MINUTE 173 FORTY FOUR MINUTE 174 FORTY FIVE MINUTE 175 FORTY SIX MINUTE 176 FORTY SEVEN MINUTE 177 FORTY EIGHT MINUTE 178 FORTY NINE MINUTE 179 FIFTY MINUTE 180 FIFTY ONE MINUTE 181 FIFTY TWO MINUTE 182 FIFTY THREE MINUTE 183 FIFTY FOUR MINUTE 184 ...

Page 338: ...EVENTEENTH 225 EIGHTEENTH 226 NINETEENTH 227 TWENTIETH 228 TWENTY FIRST 229 TWENTY SECOND 230 TWENTY THIRD 231 TWENTY FOURTH 232 TWENTY FIFTH 233 TWENTY SIXTH 234 TWENTY SEVENTH 235 TWENTY EIGHTH 236 TWENTY NINTH 237 THIRTIETH 238 THIRTY FIRST 239 STAR 240 HASH 241 PAUSE 242 TONE DIALING MODE 243 PULSE DIALING MODE 244 DIAL TONE 245 CALLBACK NUMBER 246 Mailbox Prompt No Modifiable Prompt Linked to...

Page 339: ...s function is not available 264 Please inform system manager 265 Cannot be retrieved 266 Thank you for calling 267 Message Manager 268 Please leave a message at the tone 269 To end recording press 1 536 537 247 547 247 314 248 415 416 248 417 248 249 418 417 248 249 419 449 450 248 538 248 552 553 248 590 248 538 248 249 418 417 248 249 418 417 248 249 419 538 248 249 418 258 252 492 255 256 302 2...

Page 340: ...h tone phone 280 Recording accepted 281 To review press 1 282 To accept press 2 283 To erase and try again press 3 284 To add press 4 285 To erase and exit press 286 Sorry I cannot add any more 287 To accept the prompt press 2 288 Record the recipient s name at the tone 269 270 278 270 391 269 270 278 270 281 282 283 284 285 281 287 283 285 281 282 283 281 282 283 284 285 305 282 328 282 281 282 2...

Page 341: ...matching names 293 To call this person press 1 294 To change to the next person press 2 295 To try again press 296 Extension extension number 297 Sorry this mailbox is in use 298 There were number of failure 299 unsuccessful attempts to enter this mailbox 300 Password entry failure Check the password 301 Enter the 4 digits password 302 To skip setting the password press 303 Password not assigned 3...

Page 342: ...309 Enter the time followed by 310 For help press 0 311 Enter 1 for AM or 2 for PM 312 Enter the day of the month fol lowed by 313 To make this message private press 1 314 This message will be delivered on day 315 Good morning 316 Welcome to the Voice Processing System 317 Good afternoon 318 Good evening 319 Please enter your party s mailbox number 320 To enter by name press and 1 321 If you are u...

Page 343: ...8 To change press 1 329 There was one unsuccessful attempt to enter this mailbox 330 Record your name at the tone 331 Record the group name at the tone 332 Record Owner s name at the tone 333 For example to enter 5 o clock press five and or to enter 5 15 press 5 1 5 and 334 This message is from name 335 of company name 336 Delivering message to name 337 Company name name 338 Hello this is the voic...

Page 344: ...359 328 307 344 To reply press 2 345 To end this call press 346 To rewind press 5 347 To fast forward press 6 348 Please call telephone number 349 Extension number extension number 350 To repeat press 1 351 If you want me to call back later press 3 352 Welcome to the general delivery mailbox 353 I have a call for mailbox mailbox number 354 Please wait a moment 355 Please enter your callback number...

Page 345: ...l Please call back later 374 You have a call 375 You have a call from name 376 To answer the call press 1 Otherwise press 2 and hang up 377 This call is for name 378 from name 379 This call is from name 380 To cancel holding press 2 now Otherwise I ll try your party again 381 To continue holding press 1 382 To enter another extension press 2 383 number other people are waiting to connect 384 One o...

Page 346: ...nabled 398 All transfer services disabled 399 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 400 Message reception mode is inter view mode 401 Message reception mode is mes sage recording mode 402 To set leaving a message status press 1 To set covering extension transfer stat...

Page 347: ...age for name 416 received on date 417 Message sent on date 418 has not been received 419 has been erased because message retention time expired 420 To play the message press 1 To check the previous message press 1 twice To check the next message press 2 421 To cancel this message or verifica tion press 3 422 No more messages 423 This is the last message 424 To delete distribution verification of t...

Page 348: ...438 Enter delivery list number 1 or 2 439 Delivery list number is number 440 To add new member press 1 441 To delete members press 2 442 To review press 3 443 Sorry this list is in use for deliv ery If this list is edited all the deliver ies will then be cancelled 444 To record a message for external delivery press 1 To check external delivery message status press 2 To set up mailing list press 3 ...

Page 349: ... to name 452 right away 453 To change the setting press 1 454 No one specified by this number 455 To change the telephone number press 1 456 To change the password press 2 457 To change the recipient s name press 3 458 To change the time and date press 4 459 To change the password press 1 460 To change the time and date press 2 461 To deliver now press only the hash 462 No external delivery messag...

Page 350: ...skip to the next question press 2 487 To skip to the previous question press 3 488 To go directly to a question press 4 489 Set the answer length using the following options For 4 seconds press 1 For 8 seconds press 2 For 16 seconds press 3 For 32 seconds press 4 490 To change this question press 1 491 To erase this question press 1 492 Answer length is number 472 473 472 473 475 476 475 476 328 2...

Page 351: ...sage waiting lamp notification enabled 502 Message waiting lamp notification disabled 503 Enter device number 1 through 3 504 Device number is number 505 This device is for continuous use 506 This device is not be used 507 Telephone number is not assigned 508 First telephone number is tele phone number 509 First telephone number is not assigned 510 Second telephone number is telephone number 511 S...

Page 352: ...greet ing press 2 To change the after hours greeting press 3 519 No answer greeting is message 520 Busy signal greeting is message 521 After hours greeting is message 522 No answer greeting is not recorded 523 Busy signal greeting is not re corded 524 After hours greeting is not re corded 525 Greeting erased 526 20 members maximum 527 Enter the mailbox number 528 Enter a group number 1 through 4 5...

Page 353: ... number 537 and transferred via mailbox number 538 Message recorded on date 539 To play the next message press 2 540 To erase this message press 3 541 To reply press 4 542 To transfer this message press 7 543 To replay the previous message press 1 twice 544 To message scan press 8 545 No previous message 546 All messages erased 547 Message transferred via mailbox number 548 Message erased 549 Thes...

Page 354: ...8 Group name erased 569 This device is for scheduled use 570 Owner s name is name 571 Owner s name is not recorded 572 To deliver a message press 2 573 To check the mailbox distribution press 3 574 For automated attendant status press 4 575 For mailbox management press 5 576 For other features press 6 577 For interview mailbox manage ment press 1 578 To set up message waiting notifi cation press 2...

Page 355: ...ternal message delivery press 3 590 External delivery message sched uled on date 591 To add press 2 592 To use for scheduling press 1 To use for continuously press 2 To use not at all press 3 593 To transfer press 1 594 To add new mailbox number press 3 595 To review the mailing list press 4 596 Enter your party s mailbox number 597 Enter the destination mailbox number 328 282 442 581 582 583 584 ...

Page 356: ...g list press 3 604 To transfer with comment press 2 605 To cancel mailing list review press any key 606 External delivery message will be sent right away 607 You have one FAX message 608 FAX messages 609 The FAX transfer situation is as follows 610 Transferred one time 611 Transferred number 612 times 613 One attempt was successful 614 One attempt was busy 615 One attempt was no answer 616 number ...

Page 357: ...ime 314 This message will be delivered on day 248 at time 555 You can add up to number 556 more members 415 Message for name 416 received on date 248 at time 298 There were number of failure 299 unsuccessful attempts to enter this mailbox 547 Message transferred via mailbox number 247 and mailbox number 258 You have number 252 Messages 417 Message sent on date 248 at time Subscriber Service Receiv...

Page 358: ... can enter up to number 357 digits 377 This call is for name 378 from name 492 Answer length is number 255 seconds 258 You have number 608 FAX messages 417 Message sent on date 248 at time 249 for mailbox number 419 has been erased because message retention time expired 334 This message is from name 335 of company name 464 External delivery message for name 465 was erased 466 because message reten...

Page 359: ...ll of the VPS Parameters GPRN 7 10 7 1 10 Program Version Display VERS 7 10 7 1 11 Custom Service Report CREP 7 11 7 1 12 Custom Service Menu Access Count Clear CCLR 7 11 7 1 13 Message Waiting Lamp Retry Times MWL 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 14 7 1 17 Quick Setup QSET 7 14 7 1 18 Circuit Condition D...

Page 360: ...PASS Sets the System Administrator s password TIME Sets the system clock date and time PSET Specifies the reports printing time ELOG Displays device error log SAVE Stores a backup of the program or data on the hard disk LOAD Restores a backup of the program or data to the system GPRN Displays all of the VPS parameters VERS Displays the version of hard disk main ROM and Port card CREP Displays the ...

Page 361: ...en press RETURN The VPS resumes call progressing service 7 1 3 Set Password PASS Used to create and change the system passwords in order to ensure system security Valid passwords can be set using up to eight alphanumeric characters 1 Type PASS then press RETURN Creating a New Password 2 Select 1 or 2 3 Enter the password 4 Enter the password again for verification OFF LINE MODE ONLN ON LINE MODE P...

Page 362: ... you entered does not appear on the screen as a security measure Pressing RETURN instead of entering a password means the password has been reset The VPS does not distinguish capital letters from small letters The VPS is not case sensitive 7 1 4 Set Time TIME Used to set the correct system date and time to ensure accurate scheduling A number of functions require that the system time and date be se...

Page 363: ...reports at the specified time everyday by entering PSET command Disk Usage Report Port Usage Report Call Account Report 1 Type PSET then press RETURN 2 Press 1 to enable this function or Press 2 to disable it Enter the time to print the report 7 1 6 Error Log Display ELOG You can diagnose the VPS by getting the error log of devices such as the CPU card Port cards and the hard disk COM Communicatio...

Page 364: ...x Meaning CPU card software memory acquisition error CPU card is short of memory temporarily because of too much traffic Clock access error Clock IC is out of order Check the hardware HDD access error If there is a sector which often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN error DSP is out of order Check the hardware DSP FIFO error During the sys...

Page 365: ... Error loading of disk identify data Error writing of VBI chain data Error writing of BLK chain data Error loading of user prompt modify data Error loading of Class of Service data No Port cards present All Port cards are malfunctioning Port cards are malfunctioning for DPITS because telephone lines are disconnected or Integration with PBX is not set to D PITS mode Indication DISK STORAGE SPACE IS...

Page 366: ...en specify the backup filename The specified data will be transmitted to the data terminal Notes The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol You can cancel this command by pressing before entering the receiving mode Once you have selected the receiving mode use the cancel command of the communication software which you use e ...

Page 367: ...isk then press RETURN 3 Press RETURN 4 Set the data terminal to the sending Call mode Xmodem Then enter the back up filename The backup data will be restored to the hard disk Notes You can cancel this command by pressing before entering the receiving mode and by using the cancel command in the commu nication software The data terminal used must be equipped with communications software that support...

Page 368: ...etting 5 Service Setting Custom Service Setting 6 System Parameter Setting System Group Assignment 7 System Parameter Setting Day Service Holiday Daylight Saving Time 8 System Parameter Setting Prompt Setting 9 System Parameter Setting Others 10 Hardware Setting 11 System Reset Clear Parameter Please select 1 Program Mailbox Setting Mailbox Listing MAILBOX No 201 1 The Extension of the Owner 208 2...

Page 369: ...ot recorded 1 Xfer Mbx 201 Indicates that the caller will be transferred to the mailbox 201 by pressing 1 2 Xfer Extn 202 Indicates that the caller will be transferred to the extension 202 by pressing 2 7 1 12 Custom Service Menu Access Count Clear CCLR Used to clear the number of times a Custom service was being accessed by the caller Crep 20 Custom 20 User 1 Access 3 Menu Msg None Custom Service...

Page 370: ...telephone system Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 7 1 14 Setting Minimum Recording Length MRL Used to specify the minimum recording length 0 3 seconds of a message Messages shorter than this setting will be discarded from the mailbox Note You can set the minimum recording length only by using this command 1 Type MRL then press RETURN 2 Enter yo...

Page 371: ...ompts 2 Press 1 to display the User 1 prompts or Press 2 to display the User 2 prompts or Press nothing to display both prompts Blank The prompt has not been recorded Prompt no The prompt has been recorded OFF The prompt has been turned off Note The total number of registrations shown at the bottom does not include the prompts that have been turned off MPLT 1 List of Registered User Prompt 1 No 1 ...

Page 372: ... Version Check CREP no Custom Menu Information List no Custom Menu No 1 100 CCLR no Custom Menu Access Counter Clear no Custom Menu No 1 100 0 0 Clear All MWL MWL Retry count Set 1 3 MRL Minimum Recording Length Set 0 3 MPLT opt Registered User Prompt No List opt 1 User Prompt 1 2 User Prompt 2 None User Prompt 1 2 QSET Quick Setup LMON Line Monitor PUTD DTMF Information Display Don t leave enable...

Page 373: ...ocessing PITS connect disposition Error Does Not Exist DSP Card is not loaded 7 1 19 DTMF Information Display PUTD Used to display DTMF tones the VPS is receiving and sending In addition to DTMF the following information is displayed A type of Incoming Call Service Voice Mail Automated Attendant Custom Interview when the caller enters any service One means 4 secs while VPS is recording message etc...

Page 374: ...1 PUTD is a command originally used for trouble shooting Do not use in normal use 2 While PUTD mode is ON do not remove the RS 232 Connection because the VPS is continuously sending data to the terminal and it may cause data overflow PUTD Target Port for Debug 1 DTMF 1 DTMF 8 1 A Attend 1 DTMF 1 DTMF 6 1 Voice Mail 1 DTMF 1 1 DTMF 0 1 DTMF 1 1 NonSub Svc 1 1 DTMF D 1 DTMF D 1 Thank you Warning If ...

Page 375: ...count Report 5 Port Usage Report 6 Disk Usage Report 7 Mailbox Usage Report 8 Fax Call Report SELECT ITEM AND PRESS RETURN KEY In addition the following four reports can be cleared of all values and prepared for use again System Administration Top Menu 2 2 System Reports System Report Clear Menu 1 Port Usage Statistics Clear 2 Disk Usage Statistics Clear 3 Mailbox Usage Statistics Clear 4 Fax Call...

Page 376: ...M MBOX Extn Name Fir Lst COS CExtn IVMBOX AlTrf MN1st MN2nd MN3rd 510 21 JONE DELY 2 61 621 511 22 SCHE 2 62 611 Bep Tel 512 23 MAY 16 63 612 Tel Bep 520 310 JONE 1 X Tel Bep 521 320 DAVE 1 888 522 4100 CLUS ALCC 21 523 4201 WHIT BLUE 32 642 COS Assignments Jul 29 11 30 AM COS GL RtN RtS Ln CaN CaTRO SI SP CW MC DM PG Pr MN ED pr AF mbox dl md 1 16 10 10 5 10 10 L N N N N N 1 U1 X X U1 00 30 M 2 1...

Page 377: ...mbox Mailbox No dl Delay Time md Forwarding Mode Note An X in the screen indicates that the feature marked with the X is set to Yes 7 2 3 System Service Report The System Service Report provides information about the usable ports of the VPS It also indicates the services assigned to each VPS port for Day Night and Holiday modes the incoming and outgoing call services System Administration Top Menu...

Page 378: ...7 2 4 Call Account Report The VPS can maintain information on up to 84 outgoing calling sequences for ac counting and billing purposes The outgoing calling information includes the mailbox numbers which have executed outgoing calls the telephone numbers call dates and duration times Note that when the number of outgoing calling se quences approaches 84 this information is automatically sent to the...

Page 379: ...an be cleared of all values and prepared for use again System Administration Top Menu 2 2 1 System Reports System Report Clear Port Usage Statistics Clear May I clear a port usage report data Y N Enter Y yes or N no and press RETURN If you enter Y the system will clear the data so please wait until Port Usage Re port Data Cleared appears 7 2 6 Disk Usage Report The Disk Usage Report indicates the ...

Page 380: ...the Range 111 Note Specify the range or the mailbox number To get the information about mailboxes from No 200 to No 209 enter 20 or 200 209 and press RETURN System Administration Top Menu 2 1 6 Disk Usage Report Jan 4 7 46 PM Drive Avail Used 1 1956min 2min 1 FROM APR 10 9 53 AM New Cpy Del Exp MSGs 64 0 6 1 Cpy Copy Transfer Del Deleted Exp Expired Note All indications on the report can be reset ...

Page 381: ...ceived 42 30 11 IM Interview Message GM Group Message LD Long Distance Lcl Local Exp Expired Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again System Administration Top Menu 2 2 3 System Reports System Report Clear Mailbox Usage Statistics Clear Enter the Range May I clear a mailbox usage report data Y N Enter Y yes or N no and press RE...

Page 382: ...T FAX 1 FAX 2 JAN 11 11 15 AM 1 connect MAR 01 07 58 PM 2 busy no ans APR 04 10 23 AM 4 busy connect no ans No answer FAX 1 Main Fax Machine FAX 2 Alternate Fax Machine Fax Call Statistics Clear The Fax Call Report can be cleared of all values and prepared for use again System Administration Top Menu 2 2 4 System Reports System Report Clear Fax Call Statistics Clear May I clear a fax call usage re...

Page 383: ... mode 2 Press 4 for System Initialization System Reset Clear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Will you change the settings Y N 3 Press Y this moves the VPS to the off line mode System Reset Clear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Reset System Parameters press 1 Program 2 System Reports ...

Page 384: ...tem initializing ends the following display will appear on the screen Notes The execution time for System Reset Clear may differ each time because of the system s capacity and its programs Generally it will take at least three minutes To set the system clock date and time use the Utility Command TIME See page 7 4 ...

Page 385: ...ignal reconnection procedure to that of the connected PBX Readjust the no response reconnection procedure to that of the connected PBX Bad printed circuit board Bad connection with PBX Card was inserted into the wrong slot Incomplete card insertion A pulse phone is being used by mistake Improper setting of integration mode Improper setting of the transfer sequence Improper setting of the hooking t...

Page 386: ... microprocessor Capacity of Hard Disk 32 hours Number of Mailboxes Max 1024 Number of Messages Max 100 per mailbox programmable Personal Greeting Message Length 8 to 60 sec programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 to 6 min programmable Reports Mailbox List Class of Service List System Service Report Call Account Report Disk Usage Report Po...

Page 387: ... 12 Company s telephone number 4 69 Covering extension 3 13 4 21 CPC signal 4 78 7 25 Custom service 3 13 3 31 3 44 3 58 4 50 recording menu of 6 14 report 7 11 D Data terminal 2 22 Day service 3 19 4 57 time set 4 58 Daylight saving time 3 19 4 61 5 11 Delayed answer time 4 39 Department dialing 3 19 4 40 recording menu of 6 13 Dialing by name 3 20 Dialing parameters 4 79 Digit translation table ...

Page 388: ... 5 14 private 3 36 3 50 Message delivery to subscribers 3 36 5 14 to non subscribers See External message delivery checking of 3 24 3 36 5 15 Message length maximum 4 28 minimum 7 12 Message listening 3 50 5 17 from general delivery mailbox 6 5 Message manager s mailbox 3 34 6 3 7 25 Message reception mode 3 37 Message recording 3 51 Message retention time 4 28 5 7 Message retrieval order 4 28 5 8...

Page 389: ...le 6 18 Prompt list modified 7 13 Prompt mode 3 43 for incoming calls 4 38 in custom service 4 51 in subscriber service 4 30 5 9 Prompt selection number 4 62 Q Quick setup 4 3 4 8 R Reply to message sender 3 51 Rotary telephone service 3 52 4 71 RS 232C parameters 4 76 S Selection menu 3 42 recording 6 16 Service access commands 3 53 Special feature authorization 3 53 4 32 5 9 Subscriber s mailbox...

Page 390: ...ionnaires Second fill in the worksheets with the data which you wish to set If you do these things beforehand actual input operation goes quicker and smoother Contents 2 3 How to Use the Worksheets 4 5 Planning the Application W 0 1 W 0 7 Worksheets for System Administrator W 1 1 W 1 32 Worksheets for System Manager W 2 1 W 2 5 Worksheets for Message Manager W 3 1 W 3 10 Note If necessary please m...

Page 391: ...sion Assignment W 1 11 Custom Service W 1 12 Mailbox Group W 1 13 Extension Group W 1 14 Day Service W 1 15 Holiday Setting W 1 16 Daylight Saving Time W 1 17 Prompt Setting W 1 18 Extension Numbering Plan W 1 19 Dialing Parameters W 1 20 Message Waiting Notification Parameters W 1 21 External Message Delivery Parameters W 1 22 Call Hold W 1 23 Rotary Telephone Service W 1 24 Intercom Paging Param...

Page 392: ...ervice Setting W 2 4 Worksheets for Message Manager W 3 1 Message Manager s Password W 3 2 Mailbox Owner s Address W 3 3 Company Greetings W 3 4 Company Name W 3 5 Department Dialing W 3 6 Custom Service Menus W 3 7 Mailbox Distribution Group Name W 3 8 Modifying Voice Prompt W 3 9 Selection Menu W 3 10 Contents ...

Page 393: ...em Administrator System Administration Top Menu 1 4 1 Indicates that Press 1 in the System Administration Top Menu You will see the next menu Press 4 You will see the next menu Press 1 Now the menu described on the worksheet will appear on the screen Two types of screen VT100 compatible termi nal and ASCII terminal Enter the values according to the worksheets Example for System Manager System Mana...

Page 394: ...Message Manager s Mailbox number after access ing Voice Mail Service You will hear the VPS guidance Press You will hear the VPS guidance Press Now enter the values according to the worksheets Example for Reference See pages 4 27 4 31 Indicates that Refer to pages 27 to 31 in Chapter 4 of the Installation Manual ...

Page 395: ...tion W 0 2 Switch Capabilities W 0 2 Customer s Call Handling Survey W 0 6 Planning the Application For installing the VPS getting information about the existing telephone system and the needs of the customer s company is helpful ...

Page 396: ...e _________________________________________________________________ Switch Capabilities Can the switch provide support for single line sets YES NO Can the switch provide for CO trunks YES NO a Ground Start YES NO b Loop Start YES NO c E M YES NO d DID YES NO Can the switch provide End to End DTMF signaling YES NO a for Single Line sets YES NO b for Digital sets YES NO c for Attendant Console YES N...

Page 397: ...hat does NOT ANSWER YES NO Is CALLED party information inband DTMF signaling passed YES NO Is CALLING party information inband DTMF signaling passed YES NO c a station that is BUSY or does NOT ANSWER YES NO Is CALLED party information inband DTMF signaling passed YES NO Is CALLING party information inband DTMF signaling passed YES NO d a station at all times All Call Forwarding YES NO Is CALLED pa...

Page 398: ...via Lamp YES NO c Message Waiting Indication via Stutter dial tone YES NO When a station calls another single line station station to station a is CALLING party information inband DTMF signaling passed YES NO b is speed dialing supported by this switch YES NO c can it be programmed to provide CALLING party into via DTMF signaling YES NO If far end disconnect signaling supported YES NO a Can the Sw...

Page 399: ... UCD Hunt Groups YES NO e ACD Hunt Groups YES NO f If a forwarding method that would emulate Hunt Groups exists please describe ___________________________________________ Does the Switch provide for attendant overflow positions to single line stations YES NO Does the Switch provide any special feature that might relate to the functionality of either voice mail or auto attendant YES NO ...

Page 400: ..._________________________ When a call is transferred what happens if the extension is busy or does not answer a Performs paging YES NO b Talks messages YES NO c Returns to attendant YES NO Are there a lot of calls a for departments YES NO b for extensions YES NO What kind of messages do callers leave a Callers name YES NO b Private message YES NO c Detailed information YES NO Are there any employe...

Page 401: ...Worksheets W 0 7 Does the Customer require the VPS for a Main Receptionist YES NO b Call Routing YES NO c Backup Receptionist YES NO d Out of Hours Receptionist YES NO e Custom Service YES NO ...

Page 402: ...oup W 1 14 Day Service W 1 15 Holiday Setting W 1 16 Daylight Saving Time W 1 17 Prompt Setting W 1 18 Extension Numbering Plan W 1 19 Dialing Parameters W 1 20 Message Waiting Notification Parameters W 1 21 External Message Delivery Parameters W 1 22 Call Hold W 1 23 Rotary Telephone Service W 1 24 Intercom Paging Parameter W 1 25 Fax Management W 1 26 Disconnect Parameter W 1 27 RS 232C Paramete...

Page 403: ...ls Transfer to Mailbox Default Note Please make photo copies of this sheet if necessary See pages 4 19 4 22 System Administration Top Menu 1 1 1 Mailbox No Mbx No 2 5 digits Extn No 2 5 digits Mailbox Owner s Name CExtn 2 5 digits AlTrf 1 Yes 2 No IMBox 2 5 digits First Up to 16 characters Last Up to 16 characters COS 1 64 1 ...

Page 404: ...nd 3rd 1st 2nd 3rd 1st 2nd 3rd Number to Dial Up to 32 digits 0 9 P Pause T Dial Tone Detection M Dial Mode X Callback Number Entry Code Type Telephone Beeper Phone Number for Message Notification Mbx No Use Device 1 Not Use 2 Continuously 3 Scheduled No Answer Delay 2 120 min 30 Busy Delay 2 120 min 3 Number of Retries 0 4 times 0 Time frame 1 2 MON SUN 1 12 hour 00 59 minute AM PM a m p m All Da...

Page 405: ...ing SI Message Scanning with Information SP Play System Prompt after Personal Greeting CW Use Call Waiting on Busy MsgC Message Cancel for Live Call Screening DMA Direct Mailbox Access PG Intercom Paging Group 1 8 Pr Prompt Mode See pages 4 27 4 31 System Administration Top Menu 1 2 COS No 1 RtN 1 30 days 5 COS GL 8 60 sec 16 RtS 1 30 days 0 Unlimited 5 CaT 5 100 min 10 Ln 1 6 min 3 CaN 5 100 msgs...

Page 406: ... sheet if necessary Auto Forwarding Y N Mailbox No Delay Time 00 05 99 59 Forwarding Mode Copy Move COS Y N Message Notification Device Notification for Unreceived Message Y N Y N Prompt Mode System User 1 User 2 Selective External Message Delivery MWL Notification for Unreceived Message Y N Beeper Callback No Entry Mode Select Without Before After Disable ...

Page 407: ...enu 1 3 1 4 1 2 Port No Mode Company Greeting No 1 32 1 Incoming Call Service VM AA IS CS Incoming Call Service Prompt System User1 User2 Selective Delayed Answer Time 0 15 sec Prompt for Rotary Callers System User1 User2 Day Night 2 Day Night Day Night 3 Day Night 4 Day Night 5 Day Night 6 Day Night 7 Day Night 8 Day Night 9 Day Night 10 Day Night 11 Default Day Night 12 ...

Page 408: ...Worksheets W 1 7 Department Dialing See pages 4 40 4 41 System Administration Top Menu 1 4 1 1 Remarks Department name etc Department Dialing No 1 2 3 4 5 6 7 8 9 Extension No ...

Page 409: ...digits 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect Message 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Default Operator Service Operator s Extension No Operator s Mailbox No Operator No answer Time Busy Coverage Mode No answer Coverage Mode Message Repeat Cycle 1 Disable 2 Enable 2 5 digits 0 2 5 digits 998 10 60 sec 30 1 Hold 2 No answer Coverage 3 Call Waitin...

Page 410: ...ler Select 2 Leave Message 3 Disconnect Message Night Mode Operator 1 See pages 4 41 4 44 System Administration Top Menu 1 4 1 2 2 1 Operator Service Operator s Extension No Operator s Mailbox No Operator No answer Time Busy Coverage Mode No answer Coverage Mode Message Repeat Cycle 1 Disable 2 Enable 2 5 digits 0 2 5 digits 998 10 60 sec 30 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect ...

Page 411: ...answer Coverage 3 Call Waiting 4 Disconnect Message 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Night Mode Operator 3 See pages 4 46 4 47 System Administration Top Menu 1 4 1 2 2 3 Value Item Value to Select Operator s Extension No Operator s Mailbox No Busy Coverage Mode No answer Coverage Mode 2 5 digits 2 5 digits 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect ...

Page 412: ...Worksheets W 1 11 Alternate Extension Assignment See pages 4 48 4 49 System Administration Top Menu 1 4 1 3 1 Mailbox No MC Service ...

Page 413: ...perator d Exit e Previous Menu f Custom Service Default Note Please make photo copies of this sheet if necessary No DTMF Input Operation 1 3 times 3 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f C...

Page 414: ...eets W 1 13 Mailbox Group See pages 4 53 4 55 System Administration Top Menu 1 5 1 1 1 Group List No Group No Group Name Up to 16 characters Note Please make photo copies of this sheet if necessary Mailbox No ...

Page 415: ...orksheets Extension Group See pages 4 56 4 57 System Administration Top Menu 1 5 1 2 1 Group List No Group No Group Name Up to 16 characters Note Please make photo copies of this sheet if necessary Extension No ...

Page 416: ...time Day service end time WED Day service start time Day service end time THU Day service start time Day service end time FRI Day service start time Day service end time SAT Day service start time Day service end time SUN Day service start time Day service end time Note Set as hh mm AM PM The Default is 9 00 AM for Start time and 5 00 PM for End time ...

Page 417: ... System Administration Top Menu 1 5 3 1 Holiday No Holiday Setting No Name of Holiday Retain Holiday Y N Service VM AA IS CS Company Greeting No 1 32 Date MM DD Port Affected 1 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Default ...

Page 418: ...Worksheets W 1 17 Daylight Saving Time See page 4 61 System Administration Top Menu 1 5 4 Item Date Start Date 1 hour forward MM DD End Date 1 hour back MM DD ...

Page 419: ...ges 4 62 4 63 System Administration Top Menu 1 5 5 Item Value to Select Value Default System Prompt Selection Number User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in Time Stamp 1 9 1 9 1 9 Before After None ...

Page 420: ...lection Numbering Plan 1 Numbering Plan 2 Numbering Plan 3 Numbering Plan 4 Numbering Plan 5 Numbering Plan 6 Numbering Plan 7 Numbering Plan 8 Numbering Plan 9 Numbering Plan 10 Numbering Plan 11 Numbering Plan 12 Numbering Plan 13 Numbering Plan 14 Numbering Plan 15 Numbering Plan 16 2XX 3XX 2 5 digits X Don t care ...

Page 421: ...n Number of Digits to Access Outside Line Call Transfer No answer Time Outgoing Call No answer Time Pause Time Outgoing Call Setup Sequence 1 20 30 2 T 0 8 digits 10 60 sec 10 90 sec 1 9 sec Up to 12 digits F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes ...

Page 422: ...8 System Administration Top Menu 1 5 6 3 Outgoing Call Ports Message Waiting Lamp Ports Message Waiting Lamp for Every Message Max Digits for Callback No Callback No Entry Interdigit Time Out System Callback No 1 12 1 12 No 20 5 1 12 Port number 1 12 Port number Yes No 1 48 digits 1 10 sec Up to 32 digits ...

Page 423: ... 4 68 4 69 System Administration Top Menu 1 5 6 4 Retry Times Busy Delay No answer Delay Outgoing Call Ports Message Length Max Messages for Mailboxes System External Message Delivery Duration Time Company s Telephone No 0 4 times 2 60 min 2 120 min 1 12 Port number 1 6 min 1 100 messages 1 9 min Up to 32 digits ...

Page 424: ...lue Selection See page 4 70 System Administration Top Menu 1 5 6 5 Call Hold Mode Call Queuing Announcement Mode Call Retrieval Announcement Timing Redialing Cancel Timing Enable Enable 2 30 Enable Disable Enable Disable 1 30 sec 15 30 45 60 sec ...

Page 425: ...ary Telephone Service Item Default Value Selection See page 4 71 System Administration Top Menu 1 5 6 6 Rotary Telephone Call Coverage Day Mode Rotary Telephone Call Coverage Night Mode G D M G D M G D M OPERATOR EXTENSION ...

Page 426: ...it for 1 second X Pager Dialing A Answer 1 9 0 Dial Codes 1 30 sec 1 3 times 1 10 times Up to 12 0 9 numeric characters Intercom Paging Sequence Release for Intercom Paging No answer Time for Intercom Paging Announcement Repeat Cycle Intercom Paging Retry Paging Code for Group 1 Paging Code for Group 2 Paging Code for Group 3 Paging Code for Group 4 Paging Code for Group 5 Paging Code for Group 6 ...

Page 427: ...u 1 5 6 8 Automatic Transfer of Incoming Fax Call Main Fax Extension No Alternate Fax Extension No Fax No answer Time Fax Manager Mailbox No Fax No answer Coverage Mode Fax Notification Mode Disable 10 No No Enable Disable 2 5 digits Extension No 2 5 digits Extension No 5 60 sec 2 5 digits Mailbox No Extn Mbx No ...

Page 428: ...Worksheets W 1 27 Disconnect Parameter Item Default Value Selection See page 4 75 System Administration Top Menu 1 5 6 9 Maximum Silence Time 10 5 60 sec ...

Page 429: ...rameters Item Default Value Selection See pages 4 76 4 77 System Administration Top Menu 1 6 1 Baud Rate Word Bit Length Parity Stop Bit Length 9600 8 None 1 300 600 1200 2400 4800 9600 19200 b p s 7 8 bits None Odd Even 1 2 bits ...

Page 430: ...Setting Port No Flash Time CPC Signal Disconnect Time Dial Mode 1 12 1 100 msec 1 None 2 6 5 msec 3 150 msec 4 300 msec 5 450 msec 6 600 msec 1 1 sec 2 2 sec 3 3 sec 8 8 sec 1 DTMF 2 Pulse 10 pps Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Port 9 Port 11 Port 12 Port 10 Default ...

Page 431: ... answer Reconnect Sequence on Refuse Call Light On Sequence for MWL Light Off Sequence for MWL Call Waiting Sequence Release Sequence for Call Waiting Item Default Other None FX FX FX FWW FWW FWW Value Other Manufactures KX T Series T308 T616 T1232 T96 T336 TD816 TD1232 None Inband D PITS Up to 12 digits D Disconnecting R Ring Back Tone Detection T Dial Tone X Extension Dialing F Hook Flash S Sile...

Page 432: ...83 4 85 System Administration Top Menu 1 6 3 2 Item Default Value Selection Ringback Busy Reorder DND Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect 1 2 3 4 5 6 7 8 9 9 Up to 8 alphanumeric characters 0 9 A D ...

Page 433: ...tem Administration Top Menu 1 6 3 3 1 Inter Digit Timeout Item Selection 1 1 4 sec Inter digit Timeout Up to 8 digits 0 9 A D Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 See page 4 86 System Administration Top Menu 1 6 3 3 2 Digit Translation Table Output digit Input digit Default ...

Page 434: ...Worksheets for System Manager Contents Setting System Manager s Password W 2 2 Mailbox Settings W 2 3 Class of Service Setting W 2 4 ...

Page 435: ...W 2 2 Worksheets See page 5 16 System Manager Top Menu 3 Setting System Manager s Password Password System Manager s Password ...

Page 436: ...tem Manager Top Menu 6 1 Initial 3 or 4 letters Default Note Please make photo copies of this sheet if necessary IMBox Interview Mailbox AlTrf All Calls Transfer to Mailbox For recording Mbx No Extn No Mailbox Owner s Name COS 1 64 1 IMBox AlTrf 1 Yes 2 No ...

Page 437: ...age Capacity Maximum Message Time RO Message Retrieval Order SI Message Scanning with Information SP Play System Prompt after Personal Greeting CaT 5 100 min 10 Ln 1 6 min 3 CaN 5 100 msgs 10 Default Note Please make photo copies of this sheet if necessary CW Use Call Waiting on Busy MsgC Message Cancel for Live Call Screening DMA Direct Mailbox Access PG Intercom Paging Group Pr Prompt Mode CW Y ...

Page 438: ... necessary External Message Delivery Y N Y N Prompt Mode System User 1 User 2 Selective Mailbox No Delay Time 00 05 99 59 Forwarding Mode Copy Move Beeper Callback No Entry Mode Select Without Before After Disable Y N MWL for Unreceived Message Y N Device Notification for Unreceived Message Y N Auto Forwarding Message Waiting Notification COS ...

Page 439: ...Manager s Password W 3 2 Mailbox Owner s Address W 3 3 Company Greetings W 3 4 Company Name W 3 5 Department Dialing W 3 6 Custom Service Menus W 3 7 Mailbox Distribution Group Name W 3 8 Modifying Voice Prompt W 3 9 Selection Menu W 3 10 MC Service ...

Page 440: ...W 3 2 Worksheets See page 6 10 Message Manager Top Menu 3 Message Manager s Password Message Manager s Password ...

Page 441: ...ets W 3 3 Mailbox Owner s Address See page 6 6 Use this sheet when you transfer messages in the General Delivery Mailbox Mailbox No Mailbox Owner s Name Note Please make photo copies of this sheet if necessary ...

Page 442: ...rksheets See page 6 12 Message Manager Top Menu 5 1 Company Greetings Company Greeting No Message Company Greeting No Message Company Greeting No Message Note Please make photo copies of this sheet if necessary ...

Page 443: ...Worksheets W 3 5 See pages 6 12 6 13 Message Manager Top Menu 5 2 Company Name Company Name ...

Page 444: ...W 3 6 Worksheets See pages 6 13 6 14 Message Manager Top Menu 5 3 Department Dialing Dialing Menu Extension No 1 2 3 4 5 6 7 8 9 Departmental Dialing No Remarks Department name etc ...

Page 445: ...Menu 5 4 Custom Service Menus Custom Service No Menu Message Keypad Assignment 1 2 3 4 5 6 7 8 9 Exit 0 Operator Custom Service No Menu Message Keypad Assignment 1 2 3 4 5 6 7 8 9 Exit 0 Operator Note Please make photo copies of this sheet if necessary ...

Page 446: ...W 3 8 Worksheets See page 6 15 Message Manager Top Menu 5 5 Mailbox Distribution Group Name Note Please make photo copies of this sheet if necessary Voice label Up to 16 characters Group No ...

Page 447: ...Worksheets W 3 9 Modifying Voice Prompt See pages 6 15 6 16 Message Manager Top Menu 5 6 Prompt No Prompt Prompt No Prompt Prompt No Prompt Note Please make photo copies of this sheet if necessary ...

Page 448: ...W 3 10 Worksheets Selection Menu See pages 6 16 6 17 Message Manager Top Menu 5 7 Selection Menu Prompt Language Key Assignment System User 1 User 2 English ...

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