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Panasonic KX-TVM50, Installation Manual

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Record the information in the space below for future reference.

Note

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The serial number of this product may be found on the label affixed to the side of the unit. You should
note the serial number of this unit in the space provided and retain this manual as a permanent record
of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

8

Installation Manual

Document Version  2.1  2008/04

Other Information

Summary of Contents for KX-TVM50

Page 1: ...sing System Model No KX TVM50 KX TVM200 Thank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVM50 KX TVM200 Version 2 1 Main Software Version 2 50 or later ...

Page 2: ...essing System Optional Cards KX TVM502 2 Port Hybrid Expansion Card KX TVM503 2 Port Digital Expansion Card KX TVM524 Memory Expansion Card KX TVM594 LAN Interface Card KX TVM296 Modem Card KX TVM200 Model Description Main Unit KX TVM200 Voice Processing System Optional Cards KX TVM204 4 Port Digital Expansion Card KX TVM296 Modem Card 2 Installation Manual Document Version 2 1 2008 04 System Comp...

Page 3: ...de of a separate enclosure unless it is properly ventilated Mount the unit on a surface that is flat and free of obstructions so that the openings on the back of the unit will not be blocked Do not block the vent slots and openings located on all sides of the unit Allow at least 20 cm of space above and 10 cm on the sides of the unit Do not install the unit near water or moisture heating appliance...

Page 4: ...S UNUSUAL NOISE THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED SERVICE CENTER THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNEC...

Page 5: ...Maintenance Console or the Voice Mail Assistant feature of the optional Phone Assistant software Log out of the VPS when leaving the computer unattended If features that allow users to access the VPS without entering a password are enabled such as the Connection Profile feature of KX TVM Maintenance Console or the Automatic Login feature of Voice Mail Assistant take measures to ensure that unautho...

Page 6: ... password the first time you access the VPS via KX TVM Maintenance Console The default password can be changed by running the Quick Setup utility see 6 1 2 Quick Setup or by selecting System Security Administrator Password 6 Do not forget the System Administrator password The VPS must be reset to its factory defaults and reprogrammed if the System Administrator password is forgotten 6 Installation...

Page 7: ...under GPL and LGPL For inquiries regarding the contents above consult your Sales Company or Dealer Also please note that software licensed under GPL and LGPL is not under warranty Declaration of Conformity Panasonic Communications Co Ltd declares that the KX TVM50E KX TVM200E and KX TVM50NE KX TVM200NE are in compliance with the essential requirements and other relevant provisions of Radio Telecom...

Page 8: ...d to the side of the unit You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO 8 Installation Manual Document Version 2 1 2008 04 Other Information ...

Page 9: ...ic PBXs to use Inband Integration with the VPS Section 6 Configuring the System This section explains how to configure the VPS for basic operation Section 7 Configuring VPS Features via PC Programming This section explains how to configure the PBX via PC Programming to use certain VPS features Section 8 System Maintenance This section describes how to perform common maintenance procedures Index An...

Page 10: ...ell as their definitions Note This manual may refer to products not available in your country area Model number suffixes are omitted throughout this manual For KX TD500 KX TDE series and KX TDA series PBXs the term trunk used in this manual indicates a trunk group The term beeper is used in this manual to refer to a pager Trademarks Microsoft Windows and Windows Vista are either registered tradema...

Page 11: ...A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains leads are coloured in accordance with the following code Green and Yellow Earth Blue Neutral Brown Live A...

Page 12: ...How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover 12 Installation Manual Document Version 2 1 2008 04 Precautions for Users in the United Kingdom ...

Page 13: ...rd KX TVM502 48 2 7 2 2 Port Digital Expansion Card KX TVM503 50 2 7 3 Memory Expansion Card KX TVM524 52 2 7 4 LAN Interface Card KX TVM594 53 2 7 5 Modem Card KX TVM296 55 2 8 Installing Optional Cards KX TVM200 57 2 8 1 4 Port Digital Expansion Card KX TVM204 58 2 8 2 Modem Card KX TVM296 61 2 9 PBX Connections 62 2 9 1 Connecting to the PBX 62 2 9 2 Modular Plug Connection 63 2 10 PC Connectio...

Page 14: ...d Integration 131 5 4 KX TE Series PBX Programming for Inband Integration 140 5 5 KX TD Series PBX Programming for Inband Integration 145 5 5 1 KX TD Series PBX Programming via the Manager s Extension 145 5 5 2 KX TD Series PBX Programming via the Operating and Maintenance Tool 145 5 6 KX TD500 PBX Programming for Inband Integration 147 5 7 KX TA Series PBX Programming for Inband Integration 157 6...

Page 15: ...Index 195 Document Version 2 1 2008 04 Installation Manual 15 ...

Page 16: ...16 Installation Manual Document Version 2 1 2008 04 ...

Page 17: ...m Overview This section provides a basic introduction to the VPS and its specifications It briefly explains what the VPS can do and how it is connected to and interacts with the PBX Document Version 2 1 2008 04 Installation Manual 17 ...

Page 18: ... installed jacks Its hard disk drive provides 1000 hours of recording capacity Both systems can be expanded by adding optional service cards KX TVM50 1 3 2 4 1 Main Board 2 Front Cover 3 Factory installed Flash Memory Card 4 Cable Cover KX TVM200 1 3 2 4 1 Main Board 2 Front Cover 3 3 5 Hard Disk Drive 4 Cable Cover 18 Installation Manual Document Version 2 1 2008 04 1 1 1 Main Unit ...

Page 19: ... PC PC PC USB LAN PBX PBX Server PC Internal Modem Internal Modem DPT APT Inband DPT Interface Interface KX TVM50 KX TVM50 KX TVM200 KX TVM200 KX TVM50 KX TVM200 Telephone Company Lines Document Version 2 1 2008 04 Installation Manual 19 1 1 2 System Connection Diagram ...

Page 20: ...4 Recording Time Initial Configuration 4 hours 1000 hours Maximum 8 hours 1 1 5 Installer Equipment and Software Requirements The installer must use a PC and the KX TVM Maintenance Console software to configure and customise the VPS The PC can be connected via the built in USB port of the VPS or can access the VPS over a local network via the built in LAN port KX TVM200 or an optional KX TVM594 LA...

Page 21: ...ollowing charts KX TVM50 PBX KX TVM50 No of Trunks No of Trunks When Using AA Service No of Ports No of Optional Port Cards 1 6 1 4 1 0 1 7 12 5 8 2 13 18 9 12 3 1 19 24 13 16 4 25 30 17 20 5 2 31 36 21 24 6 1 The factory installed jacks should be sufficient KX TVM200 PBX KX TVM200 No of Trunks No of Trunks When Using AA Service No of Ports No of Optional Port Cards 1 6 1 4 1 1 7 12 5 8 2 13 18 9 ...

Page 22: ... 73 78 49 52 13 4 79 84 53 56 14 85 90 57 60 15 91 96 61 64 16 97 102 65 68 17 5 103 108 69 72 18 109 114 73 76 19 115 120 77 80 20 121 126 81 84 21 6 127 132 85 88 22 133 138 89 92 23 139 144 93 96 24 22 Installation Manual Document Version 2 1 2008 04 1 1 6 Recommendations for System Configuration ...

Page 23: ...ation See 4 4 1 KX TD Series PBX Pro gramming via the Manager s Exten sion KX TD1232 DPT Integration KX TD308 DPT Integration KX TD612 DPT Integration Third party Manufacturer Inband Integration or No Integration KX TVM200 PBX Model Recommended Integration Type Minimum Software Version for Recommended Integration Type KX TDE Series DPT Integration 1 0 KX TDA Series DPT Integration 1 0 KX TD500 DPT...

Page 24: ...e the DPT connection example s for your VPS model in the following sections 1 2 2 Connection Examples KX TVM50 1 2 3 Connection Examples KX TVM200 Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX APT Integration KX TVM50 only When the VPS and PBX use APT Integration voices are sent using analogue technology and data is sent digitally A...

Page 25: ...nnected to the lowest numbered port of the Voice Mail group assigned through PBX programming Connection Example Factory installed Jacks and KX TVM502 2 DPT Integration Mode PBX KX TDA30 Slot 1 Port 2 Port 1 Port 4 Port 3 Port 2 Port 1 KX TVM50 Assigned as VM DPT ports Jack 1 Jack 2 Factory installed Jacks Slot 3 Port 6 Port 5 Jack 5 Jack 6 KX TVM502 Slot 2 Port 4 Port 3 Jack 3 Jack 4 KX TVM502 DLC...

Page 26: ...ust be connected to the PBX Connection Example Factory installed Jacks APT Integration Mode KX TVM50 PBX KX TE Series Assigned as VM1 APT ports Jack 7 Jack 8 Port 2 Port 1 Jack 1 Jack 2 Factory installed Jacks Slot 1 01 02 03 01 Jack 2 Jack 1 Note A maximum of 2 VPS jacks can be connected to the PBX 26 Installation Manual Document Version 2 1 2008 04 1 2 2 Connection Examples KX TVM50 ...

Page 27: ...s and KX TVM502 2 Inband No Integration Mode PBX KX TDA30 Slot 1 Port 2 Port 1 Port 4 Port 5 Port 6 Port 7 Port 8 Port 3 Port 2 Port 1 KX TVM50 Jack 1 Jack 2 Slot 3 Port 6 Port 5 Jack 5 Jack 6 KX TVM502 KX TVM502 Slot 2 Port 4 Port 3 Jack 3 Jack 4 KX TVM502 SLC8 Card 01 02 03 01 02 03 Jack 6 Jack 5 Jack 2 Jack 1 Jack 4 Jack 3 Document Version 2 1 2008 04 Installation Manual 27 1 2 2 Connection Exa...

Page 28: ...Port 8 Port 7 Port 6 Port 5 Port 12 Port 11 Port 10 Port 9 Port 16 Port 15 Port 14 Port 13 KX TVM200 Assigned as VM DPT ports Jack 1 Jack 2 KX TVM204 Slot 3 Port 10 Port 11 Port 12 Port 9 Jack 5 Jack 6 KX TVM204 Slot 5 Port 18 Port 17 Port 19 Port 20 Port 21 Port 22 Port 23 Port 24 Jack 10 Jack 9 KX TVM204 Slot 6 Jack 12 Jack 11 KX TVM204 Slot 4 Port 14 Port 13 Port 15 Port 16 Jack 7 Jack 8 KX TVM...

Page 29: ...e 100 ms 300 ms 600 ms 900 ms pro grammable CPC Detection None 6 5 ms 150 ms 300 ms 450 ms 600 ms programmable Line Type Loop start minimum Loop Current 20 mA Minimum Line Voltage 7 V DC Minimum Ringing Voltage 40 V AC Extension Numbering 2 to 8 digits programmable 2 Pause Length 100 ms to 9900 ms programmable Message Waiting Lamp APT DPT Integration Data Line of APT DPT Interface Inband Integrati...

Page 30: ...atistics Report E mail Report Mailbox Information Report Call Account Report Group calls by Port Call Account Report Group calls by Mailbox Port Usage Report HDD Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistics Report Custom Service Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report E mail Report Environment Specifica...

Page 31: ...Section 2 Installation This section explains how to install the VPS and its optional cards Document Version 2 1 2008 04 Installation Manual 31 ...

Page 32: ...e computer etc If cables are run near those wires shield them with metal tubing or use shielded cables and earth the shields Use protectors if running cables on the floor Avoid running cables under carpets Avoid sharing the power supply to the VPS with computers or other office equipment Induction noise from such equipment may interrupt the VPS operation When making any connections or removing the...

Page 33: ...0 C Operating Humidity See the graph below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 µT 700 kHz to 1 5 MHz 3 µT Allowable Relative Humidity vs Temperature 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 C Relative Humidity Temperature Operating Area Document Version 2 1 2...

Page 34: ...the PBX For the KX TVM50 twisted pair 2 conductor cables are needed if using Inband or No Integration A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX TVM Maintenance Console 34 Installation Manual Document Version 2 1 2008 04 2 1 Before Installation ...

Page 35: ...ms are included with the VPS KX TVM50 KX TVM200 Main Unit 1 1 AC Adaptor 1 1 AC Cord 1 1 Screws Wall Mounting 5 5 Washers Wall Mounting 5 5 Cable strap 1 1 CD ROM 1 1 Document Version 2 1 2008 04 Installation Manual 35 2 2 Unpacking ...

Page 36: ...alled Jacks 5 RESET Button 6 SHUTDOWN Button 7 Mode Switch 8 USB Port 9 Dummy Cover Plate for LAN Interface Card 10 Dummy Cover Plate Reserved 11 Dummy Cover Plate for Modem Card 12 Earth Terminal 13 DC IN 14 Power Switch 1 3 2 4 1 Main Board 2 Front Cover 3 Factory installed Flash Memory Card 4 Cable Cover 36 Installation Manual Document Version 2 1 2008 04 2 3 Names and Locations ...

Page 37: ... Slots 1 to 6 4 RESET Button 5 SHUTDOWN Button 6 Mode Switch 7 LAN Port 8 USB Port 9 Dummy Cover Plate for Modem Card 10 Earth Terminal 11 DC IN 12 Power Switch 1 2 3 4 1 Main Board 2 Front Cover 3 3 5 Hard Disk Drive 4 Cable Cover Document Version 2 1 2008 04 Installation Manual 37 2 3 Names and Locations ...

Page 38: ...sistance DC IN Used to supply power to the VPS from the AC Adaptor Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is turned off Factory installed Flash Memory Card KX TVM50 only Stores all system programming and system prompts and allows up to 4 hours of message recording time Hard Disk Drive KX T...

Page 39: ... their default values Recorded mes sages and customised prompts are erased All System prompts are reset to their defaults CAUTION All user recorded prompts are erased 9 Reserved 10 KX TVM50 only Puts the VPS in APT Integration mode Auto Configuration starts and all ports are set to provide Automated Attendant service 11 KX TVM50 only Puts the VPS in APT Integration mode Auto Configuration starts a...

Page 40: ...position 5 etc This may take several minutes The ALARM indicator and RUN indicator will first blink intermittently before the RUN indicator blinks to indicate the Mode Switch position 7 Turn the power switch off at the VPS 8 Set the Mode Switch to position 0 9 Turn the power switch back on at the VPS 40 Installation Manual Document Version 2 1 2008 04 2 3 Names and Locations ...

Page 41: ...nductor cable as necessary see 2 9 PBX Connections 5 Connect the VPS to the PC to be used for programming see 2 10 PC Connection 6 Connect the VPS to earth see 2 11 Frame Earth Connection 7 Connect the AC adaptor to the VPS and to the power outlet see 2 12 Connecting the AC Adaptor CAUTION The power cord is the main disconnect device Make sure that the power outlet is located near the VPS and is e...

Page 42: ...ening the Covers 1 Push the release button in the direction shown below 1 and slide the cable cover in the direction shown below 2 Turn the cable cover away from the unit and remove it 1 Release Button Cable Cover 2 Remove the 3 screws Screw 42 Installation Manual Document Version 2 1 2008 04 2 5 Opening Closing the Covers ...

Page 43: ...shown Removing Attaching the Front Cover You may also detach the front cover from its hinges Removing the Front Cover While holding the front cover open at a 45 angle lift the cover away from the unit as shown Document Version 2 1 2008 04 Installation Manual 43 2 5 Opening Closing the Covers ...

Page 44: ...the front cover to the main unit as shown below then close the front cover Closing the Covers 1 Close the front cover then tighten the 3 screws Screw 44 Installation Manual Document Version 2 1 2008 04 2 5 Opening Closing the Covers ...

Page 45: ...he cable cover to the main unit then swing the cable cover closed so that the front hooks fit in place 3 Slide the cable cover down until it locks Document Version 2 1 2008 04 Installation Manual 45 2 5 Opening Closing the Covers ...

Page 46: ... main unit using cutting pliers as shown below The model shown here is the KX TVM200 however this procedure is the same for the KX TVM50 Dummy Cover Plate CAUTION For safety reasons smooth the cut edges after removing the dummy cover plates 46 Installation Manual Document Version 2 1 2008 04 2 6 Removing the Dummy Cover Plates ...

Page 47: ...stalling optional cards it is very important that the power to the unit be turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other componen...

Page 48: ...on 1 1 2 3 1 per card 1 6 Inband No Integration 2 2 6 6 1 When using DPT Integration only odd numbered jacks 1 3 and 5 can be used Each jack provides 2 VPS ports Included Items Screw 2 Installation 1 Position the front of the card so that the jacks fit in the open slot Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When...

Page 49: ...2 Insert and tighten the screws as shown Screw Note The KX TVM502 operates at SELV Document Version 2 1 2008 04 Installation Manual 49 2 7 1 2 Port Hybrid Expansion Card KX TVM502 ...

Page 50: ...orts DPT Integration 1 2 3 1 per card 6 Included Items Screw 2 Installation 1 Position the front of the card so that the jacks fit in the open slot Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 2 1 Extension Bo...

Page 51: ...2 Insert and tighten the screws as shown Screw Note The KX TVM503 operates at SELV Document Version 2 1 2008 04 Installation Manual 51 2 7 2 2 Port Digital Expansion Card KX TVM503 ...

Page 52: ...rd between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 52 Installation Manual Document Version 2 1 2008 04 2 7 3 Memory Expansion Card KX TVM524 ...

Page 53: ...n 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Document Version 2 1 2008 04 Installation Manual 53 2 7 4 LAN Interface Card KX TVM594 ...

Page 54: ...3 Insert and tighten the screw as shown Screw 54 Installation Manual Document Version 2 1 2008 04 2 7 4 LAN Interface Card KX TVM594 ...

Page 55: ... the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Document Version 2 1 2008 04 Installation Manual 55 2 7 5 Modem Card KX TVM296 ...

Page 56: ...3 Insert and tighten the screw as shown Screw Note The KX TVM296 operates at TNV 56 Installation Manual Document Version 2 1 2008 04 2 7 5 Modem Card KX TVM296 ...

Page 57: ...e power to the unit be turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Document...

Page 58: ...ncluded Items Extension Bolt 3 Screw 3 Installation 1 Position the front of the card so that the jacks fit in the open slot Make sure that the tabs on both sides of the card fit into place Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may res...

Page 59: ...w extension bolts included with the card into the holes on the card and tighten them to secure the card Extension Bolt Document Version 2 1 2008 04 Installation Manual 59 2 8 1 4 Port Digital Expansion Card KX TVM204 ...

Page 60: ...ng a card in Slot 5 or 6 secure the card using the screws included with the card instead of the extension bolts Screw Note The KX TVM204 operates at SELV 60 Installation Manual Document Version 2 1 2008 04 2 8 1 4 Port Digital Expansion Card KX TVM204 ...

Page 61: ...de it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 3 Insert and tighten the screw as shown Screw Note The KX TVM296 operates at TNV Document Version 2 1 2008 04 Installation Manual 61 2 8 2 Modem Card KX TVM296 ...

Page 62: ...ductor cable to connect the VPS and PBX For Inband or No Integration KX TVM50 only use a 2 conductor T and R cable Y G R B Y G R B 4 Conductor Cable Modular Connection Outer Pins Inner Pins B BLACK R RED G GREEN Y YELLOW L 5 Terminal wire RJ 11 T 4 R 3 H 2 RJ 11 62 Installation Manual Document Version 2 1 2008 04 2 9 1 Connecting to the PBX ...

Page 63: ...te When the VPS and PBX use APT or DPT Integration use 0 5 mm telephone cords The maximum length of each telephone cord connecting the VPS and PBX should be under 100 m KX TVM50 01 02 03 01 02 03 KX TVM200 01 02 03 04 05 06 01 02 03 04 05 06 Document Version 2 1 2008 04 Installation Manual 63 2 9 2 Modular Plug Connection ...

Page 64: ...m various VPS settings 2 10 1 USB Connection An on site PC can be connected to the VPS via USB PC To USB port KX TVM200 KX TVM50 Note We recommend using a USB cable of no more than 5 m in length 64 Installation Manual Document Version 2 1 2008 04 2 10 1 USB Connection ...

Page 65: ...10 3 Modem Connection To connect an off site PC to the VPS remotely via modem an optional Modem Card must be installed in the VPS and the off site PC must also be equipped with a modem To Modem CO Extension Telephone Company PC PBX KX TVM200 KX TVM50 Note Do not connect the modem directly to the network Connect the modem to the PBX as you would a standard single line telephone SLT Off site program...

Page 66: ...nected to the VPS modem Note that the effective data transfer rate of the internal modem maximum 33 600 bps will be subject to the throughput limitations of the PBX 66 Installation Manual Document Version 2 1 2008 04 2 10 3 Modem Connection ...

Page 67: ...Note Green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG 3 Tighten the screw 4 Connect the earthing wire to earth KX TVM50 Screw Earthing wire To earth KX TVM200 Screw Earthing wire To earth Note Be sure to comply with applicable local regulations e g laws guidelines Proper connection to earth is very important to protect the u...

Page 68: ...ptor 1 Plug the DC connector of the AC adaptor into DC IN KX TVM50 AC Adaptor DC Connector DC IN 2 1 KX TVM200 AC Adaptor DC Connector DC IN 2 1 68 Installation Manual Document Version 2 1 2008 04 2 12 Connecting the AC Adaptor ...

Page 69: ...n AC outlet AC Adaptor AC Cord To AC outlet IMPORTANT KX TVM50 Use only the included Panasonic AC adaptor part number PSLP1322 KX TVM200 Use only the included Panasonic AC adaptor part number PSLP1244 or PSLP1434 or the KX A236 Additional AC Adaptor Document Version 2 1 2008 04 Installation Manual 69 2 12 Connecting the AC Adaptor ...

Page 70: ...X TVM200 however this procedure is the same for the KX TVM50 1 Attach the included strap to either of the 2 rails depending on your preference Rail Rail 2 Bind the cables as shown 70 Installation Manual Document Version 2 1 2008 04 2 13 Securing the Cables ...

Page 71: ...For safety reasons do not stretch bend or pinch the cables If you prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges Document Version 2 1 2008 04 Installation Manual 71 2 13 Securing the Cables ...

Page 72: ... Names and Locations 3 Turn the power switch to the on position 4 Confirm that the RUN indicator blinks 5 times This may take several minutes The ALARM indicator and RUN indicator will first blink intermittently before the RUN indicator blinks 5 times 5 Turn the power switch off at the VPS 6 Set the Mode Switch to position 0 7 Turn the power switch back on at the VPS After initialising the VPS con...

Page 73: ...screws need to be placed KX TVM50 KX TVM200 232 mm 120 mm 250 mm 130 mm 2 Install the screws and washers included in the wall Washer Drive the screw to this position Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall 3 Mount the unit as shown Document Version 2 1 2008 04 Installation Manual 73 2 15 1 Wall Mounti...

Page 74: ...d 10 cm on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit 74 Installation Manual Document Version 2 1 2008 04 2 15 1 Wall Mounting the VPS ...

Page 75: ...riate wall mounting template found on the last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed KX TVM50 KX TVM200 232 mm 120 mm 250 mm 130 mm 2 Install 3 anchor plugs user supplied in the wall Hammer 29 mm Anchor Plug 6 4 mm 3 Install the screws included in the wall Drive the screw to this position Document Version 2 1 2008 04 Installation Manual 75 2 ...

Page 76: ...0 cm above and 10 cm on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit 76 Installation Manual Document Version 2 1 2008 04 2 15 1 Wall Mounting the VPS ...

Page 77: ...o be placed KX TVM50 KX TVM200 83 mm 110 mm 2 Install the screws and washers included in the wall Washer Drive the screw to this position Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall 3 Mount the AC adaptor as shown Document Version 2 1 2008 04 Installation Manual 77 2 15 2 Wall Mounting the AC Adaptor ...

Page 78: ...the AC adaptor wall mounting template found later in this section on the wall to mark the locations where the 2 screws need to be placed KX TVM50 KX TVM200 83 mm 110 mm 2 Install 2 anchor plugs user supplied in the wall Hammer 29 mm Anchor Plug 6 4 mm 3 Install the screws included in the wall Drive the screw to this position 78 Installation Manual Document Version 2 1 2008 04 2 15 2 Wall Mounting ...

Page 79: ...4 Mount the AC adaptor as shown Document Version 2 1 2008 04 Installation Manual 79 2 15 2 Wall Mounting the AC Adaptor ...

Page 80: ...ll a screw here Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template 80 Installation Manual Document Version 2 1 2008 04 2 15 2 Wall Mounting the AC Adaptor ...

Page 81: ...te When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Document Version 2 1 2008 04 Installation Manual 81 2 15 2 Wall Mounting the AC Adaptor ...

Page 82: ...82 Installation Manual Document Version 2 1 2008 04 2 15 2 Wall Mounting the AC Adaptor ...

Page 83: ...Section 3 Installing KX TVM Maintenance Console This section explains how to install KX TVM Maintenance Console on a PC Document Version 2 1 2008 04 Installation Manual 83 ...

Page 84: ...connection to the VPS via USB LAN and modem For details on how to connect the PC to the VPS see 2 9 PBX Connections For detailed information on all programming parameters available through KX TVM Maintenance Console refer to the Programming Manual or the software s on line Help feature This section explains how to install the software on a PC Normally you should install the software KX TVM Mainten...

Page 85: ...d can be changed by running the Quick Setup utility see 6 1 2 Quick Setup or by selecting System Security Administrator Password Warning to the Administrator regarding the system password 1 To avoid unauthorised access to VPS settings which could result in fraudulent dialling do not disclose the password 2 Please inform the customer of the importance of the password and the possible dangers if it ...

Page 86: ... drivers have been copied to the local drive 6 Click Finish Note To install or uninstall the software on a PC running Windows 2000 Professional or Windows XP Professional you must be logged in as a user that is in either the Administrators or Power Users group When the VPS is first connected to the PC via USB a wizard should appear and ask you to select the appropriate USB driver Browse for and se...

Page 87: ... TVM Maintenance Console shortcut icon 2 Select the appropriate VPS model and click OK 3 The Set Default Parameters window is displayed the first time you start KX TVM Maintenance Console Select the TVM Type PBX Type and Integration Mode Change the default parameters listed in the window if necessary then click OK Note If you have already used KX TVM Maintenance Console to change the Programmer Co...

Page 88: ...nging the display language click Utility Default Parameters Set Default 5 Click Connect USB from the menu bar or click Connect on the toolbar select USB in the Connection Mode dialogue box and click Next Note To connect to the VPS via USB the KX TVM USB driver must be installed on the PC as explained in 3 2 KX TVM Maintenance Console Installation 88 Installation Manual Document Version 2 1 2008 04...

Page 89: ...PS via USB and set the appropriate LAN settings Refer to 1 9 12 Utility LAN Settings in the Programming Manual To connect to the VPS via modem refer to 1 5 4 Connect Dial up Modem Optional in the Programming Manual If programming the VPS for the first time the Quick Setup utility can help you program essential settings quickly and easily See 6 1 2 Quick Setup for more information KX TVM Maintenanc...

Page 90: ...e allows you to directly modify the system data and settings saved in the VPS s memory from a PC that is connected to the VPS This mode displays the system data that is currently being used by the VPS Data can be modified and results displayed in real time To enter Interactive mode select an option from the Connect menu Standard Buttons There are several standard buttons that are displayed on many...

Page 91: ...ction 4 PBX Programming for APT DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT DPT Integration with the VPS Document Version 2 1 2008 04 Installation Manual 91 ...

Page 92: ...g This communication allows features that are only available with APT DPT Integration described below Feature Description Compatible Integra tion Type APT DPT Auto Configuration The VPS knows what extension names numbers exist on the PBX and creates mailboxes for each extension auto matically Also sets the VPS clock with data from the PBX clock ü ü Automatic Login 1 Subscribers can access their ma...

Page 93: ...sonal greeting messages for special callers ü ü Service Mode PBX Control Mode Allows the VPS to change time modes day night lunch break according to the time mode of the PBX ü ü Toll Saver 1 Subscribers can call the VPS from preprogrammed out side telephone numbers or by using preprogrammed DID numbers and be connected to their mailboxes directly The number of rings they hear will let them know if...

Page 94: ...phones DPTs ü 1 DID Call Routing and Toll Saver using DID numbers are only available when the VPS is connected to the following PBXs with DPT Integration KX TD500 software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU Q971AB or higher all other Q271AD or higher KX TDE series KX TDA series MPR version 1 1 or higher 2 When an incoming trunk call reaches the VPS via the P...

Page 95: ...erent VPS Maximum Number of VM DPT Groups PBX Model Max No of VM DPT Groups KX TDE100 KX TDE200 2 KX TDA600 8 KX TDA100 KX TDA200 2 KX TDA30 1 Through PBX system programming you must assign the VM DPT Group and the VM DPT extension ports that will use DPT Integration 1 Assignment of VM DPT Group a Go to the Groups VM DPT Group Unit Setting screen b Assign a floating extension number to the VPS c C...

Page 96: ...er in this section The VPS answers when the operator does not take the call after a specified time See Example Settings 2 later in this section The VPS answers when an Incoming Call Distribution ICD group does not take the call after a specified time See Example Settings 3 later in this section 4 Make sure all installation and line connections have been done as described in Section 2 Installation ...

Page 97: ...t 3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming Note The above screen output appears only when all the trunk cards mounted on your PBX are LCOT8 cards Document Version 2 1 2008 04 Installation Manual 97 4 2 KX TDE an...

Page 98: ...each time mode and trunk to a specific extension number operator extension c Click Apply to save the changed data 2 Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature a Go to the Extension Wired Extension Extension Settings screen b Assign the Intercept Destination for the operator s extension to a floating extension number VPS Po...

Page 99: ...l is considered to be unanswered and therefore forwarded to the VPS a Go to the System Timers Counters CO Extension screen b Assign the Intercept Timer parameter Document Version 2 1 2008 04 Installation Manual 99 4 2 KX TDE and KX TDA Series PBX Programming for DPT Integration ...

Page 100: ...o that it will direct intercepted calls to the VPS a Go to the Groups VM DPT Group System Setting screen b Set Intercept to Mailbox to Disable 100 Installation Manual Document Version 2 1 2008 04 4 2 KX TDE and KX TDA Series PBX Programming for DPT Integration ...

Page 101: ...c Click Apply to save the changed data Document Version 2 1 2008 04 Installation Manual 101 4 2 KX TDE and KX TDA Series PBX Programming for DPT Integration ...

Page 102: ...nd trunk to a specific extension number floating extension number of the ICD group c Click Apply to save the changed data 2 Program the PBX so that unanswered calls to the ICD group are redirected to the VPS ICD Group Overflow feature a Go to the Groups Incoming Call Distribution Group Group Settings screen b Assign Time out Manual Queue Redirection Destination for the ICD group to a floating exte...

Page 103: ...it will direct overflowed calls to the ICD group s mailbox a Go to the Groups VM DPT Group System Setting screen b Set Intercept to Mailbox to Enable Document Version 2 1 2008 04 Installation Manual 103 4 2 KX TDE and KX TDA Series PBX Programming for DPT Integration ...

Page 104: ...sert the CD ROM included with the VPS into your PC s CD ROM drive 3 Find the following folder CD ROM Drive VM_prompt VM_Menu 4 Copy the desired language file to your desktop 5 Double click the exe file 6 Select the desired directory where the extracted files will be saved 7 Copy the 5 extracted files DVMLNG1 to 5 to the following folder on the SD memory card SD Memory Card PRIVATE MEIGROUP PCC PBX...

Page 105: ...ns for KX TA series PBX programming by referring to 4 6 KX TA Series PBX Programming for APT Integration Note For KX TES824 TEM824 PBX software version 1 0 44 or higher is required for APT Integration Consult your dealer for more information 1 Go to the 1 System 1 Date Time screen Set the date and time Click Apply to save the changed data Document Version 2 1 2008 04 Installation Manual 105 4 3 KX...

Page 106: ...ck Apply to save the changed data When Jack 7 8 is selected extension jack numbers 07 and 08 will be in extension group 7 automatically Likewise when Jack 15 16 is selected extension jack numbers 15 and 16 will be in extension group 8 106 Installation Manual Document Version 2 1 2008 04 4 3 KX TE Series PBX Programming for APT Integration ...

Page 107: ...g calls b as an operator backup or c to only answer calls not answered by user extensions a If the VPS is answering all calls Go to the 3 CO 1 Line Mode screen Program all lines DIL to the first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to s...

Page 108: ...on connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data c If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions immediately for all time modes To give users time to answer the call before the VPS picks up we recommend setting ...

Page 109: ...een and set all trunk types to Normal Click Apply to save the changed data 4 Complete the PBX VPS connection by following from step 1 of 4 7 Completing the PBX VPS Connection Document Version 2 1 2008 04 Installation Manual 109 4 3 KX TE Series PBX Programming for APT Integration ...

Page 110: ...ogramming via the Operating and Maintenance Tool All of the following procedures must be performed through system programming Refer to the KX TD1232 Programming Guide or Installation Manual for instructions on how to enter the system programming mode Software Verification 1 Verify Software If you are configuring a 2 cabinet system remember to check both cabinets The software must be the same in ea...

Page 111: ... SP PHONE Screen output VM NO c Press the NEXT button SP PHONE Screen output VM 01 _ _ 1 165 _ _ the port number you entered in program 117 d Enter the extension number that you want this port to have The default extension number for port 1 165 port 2 166 e Press the STORE button f Repeat steps c d and e until all extension numbers are entered Note No 2 jacks on the PBX can have the same extension...

Page 112: ...h DPT Integration For more information consult your dealer 2 Go to the Main Menu Select System Data Programming BATCH 1 or INTERACTIVE 2 3 Select System from the System Data Programming Main Menu 4 Select Voice Mail Integration from the System Menu 5 First enter the port numbers that will be connected to the VPS If desired change the default extension numbers of the Voice Mail ports 6 Step 6 shoul...

Page 113: ...ormation 1 Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 proceed to step 2 If installing a new VPS card begin with step 1 a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to be installed to DLC or DHLC card c Click Apply to save the card type assignment d Set Status to INS Document...

Page 114: ... Go to the 1 3 Extension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note All parameters except for Attribute will disappear and the DN Directory Number will be cleared 114 Installation Manual Document Version 2 1 2008 04 4 5 KX TD500 PBX...

Page 115: ...ells the KX TD500 which extension ports are connected to the VPS This allows the KX TD500 to send the proper DPT integration information to these ports Jack No 1 must be assigned because its port is used as the channel to control the VPS Note This menu is displayed only when the attribute of the ports is assigned to VPS DPT in step 2 Depending on the software version of the KX TD500 you can assign...

Page 116: ... INS 6 To set the trunk features follow the instructions for Settings for the trunk features in 5 6 KX TD500 PBX Programming for Inband Integration Note If you want to use the features which utilise DID numbers e g Toll Saver DID Call Routing consult your dealer for information on sending DID numbers to the VPS 7 Connect the jack assigned in Step 4 to the VPS 8 Complete the PBX VPS connection by f...

Page 117: ...gits represent the software production date code year month day For APT Integration the production date must be 000421 or later If the software version of the PBX is lower than this consult your dealer From the SYS PGM NO screen a Enter 998 b Press the NEXT button SP PHONE The PBX displays the ROM version and the date it was created 2 Set the date and time using System Program 000 The date and tim...

Page 118: ... group Lines programmed as Normal do not hunt b If the VPS is only answering calls not answered by the operator Operator Backup Flexible Ringing Assignment For each trunk use System Programs 408 Day mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up we recommend se...

Page 119: ...rt KX TVM Maintenance Console see 3 2 KX TVM Maintenance Console Installation 2 Using KX TVM Maintenance Console initialise the PBX see 8 1 Initialising the VPS 3 Start the Quick Setup utility and proceed with Quick Setup see 6 1 2 Quick Setup 4 Select Utility in the menu bar 5 Select Line Status 6 Make sure each line connecting the PBX and VPS is displayed as Ready Document Version 2 1 2008 04 In...

Page 120: ...te each extension has a mailbox in both VPS 1 and VPS 2 however each extension should have only 1 mailbox 2 Match extension settings with subscriber settings For each subscriber s extension make sure that the destination for Call Forwarding and Voice Mail Transfer is the extension number of the VPS that contains the subscriber s mailbox For example see diagram below if jack 06 extension 106 has it...

Page 121: ...5 PBX Programming for Inband Integration KX TVM50 only This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS Document Version 2 1 2008 04 Installation Manual 121 ...

Page 122: ... and or the type of extension cards installed in the PBX will determine whether Inband Integration should be used Generally if the VPS is connected to an APT DPT Integration compatible Panasonic PBX APT DPT Integration not Inband Integration is the ideal integration method See 1 1 7 Compatible PBXs for more information Note Certain VPS features are not available when using Inband Integration Avail...

Page 123: ...s process slows down VPS performance as it dials the beeper or extension number and waits to confirm notification The beeper or user assigned extension notification is meant to be used for necessity usually for mailbox owners who are often out of the office e g sales people or field representatives The only other option without Message Waiting Notification is for mailbox owners to periodically cal...

Page 124: ...nds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the called extension s greeting message when the line is busy or there is no answer because the VPS does not know which mailbox to send the caller to 124 Installation Manual Document Version 2 1 2008 04 5 1 3 PBX Requirements for Inband ...

Page 125: ...e line ports If choosing a setting other than None use an amount equal to or less than the PBX or telephone company provided CPC signal Disconnect Time The length of time that the line is temporarily unavailable after a call has ended Delay After Dialling Before Analysis The length of time between the end of a call and the start of Call Progress Tone detection when an outgoing call is dialled Maxi...

Page 126: ...t on the connected PBX Note Extension numbers of the VPS ports will automatically be assigned when the PBX type has been changed Operator Transfer Sequence Tells the VPS how to transfer a call to the operator Example FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alt...

Page 127: ...t on light off process This parameter is enabled only when the integration mode is Inband Integration or No Integration Message Waiting Lamp Interval Time Specifies the time between retries for the Message Waiting Lamp light on light off process This parameter is enabled only when the integration mode is Inband Integration or No Integration Call Waiting Sequence This sequence is carried out by the...

Page 128: ...arded to Voice Mail Busy The extension dialled is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller leave a message 8 Forwarded to Extn The extension dialled is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp Off code i...

Page 129: ...pecifies the sequence the VPS uses to transfer calls to trunks using EFA External Feature Access EFA Transfer Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA External Feature Access is busy EFA Transfer Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the party transferred with EF...

Page 130: ...ect Se quence on Busy F F F F F F F F Reconnect Se quence on No An swer F F F F F F F F Reconnect Se quence on Refuse Call F F F F F F F F Light On Se quence for Mes sage Waiting Lamp N A T701X T 91X T 9X T701X T701X T 701X 1 Light Off Se quence for Mes sage Waiting Lamp N A T702X T 90X T 9X T700X T700X T 700X 1 Call Waiting Se quence N A 2 N A N A 1 1 1 1 Release Se quence for Call Waiting N A F ...

Page 131: ...esired VM DTMF Group c Select AA as the service type d Assign extension numbers to Extension Number of the SLT Port connected to VM Incoming calls will hunt starting at the lowest VM Port number e Click Apply to save the changed data 2 Program the appropriate trunk feature settings depending on how your customer plans to use the VPS The VPS answers all incoming trunk calls promptly See Example Set...

Page 132: ...3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming Note The above screen output appears only when all the trunk cards mounted on your PBX are LCOT8 cards 132 Installation Manual Document Version 2 1 2008 04 5 3 KX TDE and...

Page 133: ...ch time mode and trunk to a specific extension number operator extension c Click Apply to save the changed data 2 Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature a Go to the Extension Wired Extension Extension Settings screen b Assign the Intercept Destination for the operator s extension to a floating extension number VPS Port...

Page 134: ... call is considered to be unanswered and therefore forwarded to the VPS a Go to the System Timers Counters CO Extension screen b Assign the Intercept Timer parameter 134 Installation Manual Document Version 2 1 2008 04 5 3 KX TDE and KX TDA Series PBX Programming for Inband Integration ...

Page 135: ...Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None Document Version 2 1 2008 04 Installation Manual 135 5 3 KX TDE and KX TDA Series PBX Programming for Inband Integration ...

Page 136: ...c Click Apply to save the changed data 136 Installation Manual Document Version 2 1 2008 04 5 3 KX TDE and KX TDA Series PBX Programming for Inband Integration ...

Page 137: ... trunk to a specific extension number floating extension number of the ICD group c Click Apply to save the changed data 2 Program the PBX so that unanswered calls to the ICD group are redirected to the VPS ICD Group Overflow feature a Go to the Groups Incoming Call Distribution Group Group Settings screen b Assign Time out Manual Queue Redirection Destination for the ICD group to a floating extens...

Page 138: ...Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 138 Installation Manual Document Version 2 1 2008 04 5 3 KX TDE and KX TDA Series PBX Programming for Inband Integration ...

Page 139: ...c Click Apply to save the changed data Document Version 2 1 2008 04 Installation Manual 139 5 3 KX TDE and KX TDA Series PBX Programming for Inband Integration ...

Page 140: ...mming for Inband Integration 1 Go to the 1 System 2 Main screen 2 Under Voice Mail select DTMF Integration then select each extension jack that is connected to the VPS Click Apply to save the changed data 3 Go to the 2 Extension 6 Extension Group screen 4 Put all extensions connected to the VPS into the same extension group Reserve this extension group for these extensions Do not mix other extensi...

Page 141: ...or the VPS extension groups to Circular Click Apply to save the changed data 6 Go to the 2 Extension 2 Feature Settings screen Document Version 2 1 2008 04 Installation Manual 141 5 4 KX TE Series PBX Programming for Inband Integration ...

Page 142: ...first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to save the changed data b If the VPS is only answering calls not answered by the operator Operator Backup Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring operator extensions im...

Page 143: ...anged data c If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions immediately for all time modes To give users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time Document Version 2 1 2008 04 Ins...

Page 144: ...o the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data 144 Installation Manual Document Version 2 1 2008 04 5 4 KX TE Series PBX Programming for Inband Integration ...

Page 145: ...AA 5 5 2 KX TD Series PBX Programming via the Operating and Main tenance Tool For KX TD500 programming refer to 5 6 KX TD500 PBX Programming for Inband Integration 1 Go to the Main Menu Select System Data Programming BATCH 1 or INTERACTIVE 2 Before choosing BATCH you must open a file in the Disk File Management Menu Item 3 Before choosing INTERACTIVE you must connect with the system in the DSHS Co...

Page 146: ... set in step 4 to AA for Automated Attendant b Select Hunting Group Setting 2 Set Group Extension 8 Return to the System Data Programming Main Menu Select Line then select CO Line Setting 1 or CO Line Setting 2 9 Program all lines DIL to the first extension of the Voice Mail hunt group 146 Installation Manual Document Version 2 1 2008 04 5 5 2 KX TD Series PBX Programming via the Operating and Mai...

Page 147: ... the KX TD500 proceed to step 2 If installing a new VPS card begin with step 1 a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface supports c Click Apply to save the slot card type assignment d Set Status to INS 2 Assignment of the extension ports to be connected to the VPS a Go to the 1 3 Extension Port Assignment screen b...

Page 148: ...through additional programming e Click Apply to save the changed data f Set Status to INS 3 Assignment of the extension line to be connected to the VPS a Go to the 4 2 Extension Line 1 2 screen b Set Data Line Mode to Yes c Click Apply to save the changed data 148 Installation Manual Document Version 2 1 2008 04 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 149: ...S The VPS answers all incoming trunk calls promptly See Example Settings 1 later in this section The VPS answers when the operator does not take the call after a specified number of rings See Example Settings 2 later in this section The VPS answers when an extension user does not take the call after a specified number of rings See Example Settings 3 later in this section Document Version 2 1 2008 ...

Page 150: ...or each time mode and trunk to a specific extension number VPS port 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Set the First Ring Delay Timer setting to 5 s the default is 0 s 150 Installation Manual Document Version 2 1 2008 04 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 151: ...er c Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned Set the First Ring Delay Timer setting to 5 s the default is 0 s 2 Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature a Go to the 3 1 Trunk Group screen b Assign the Intercept Destination for the trunk group f...

Page 152: ...rings before a call is considered to be unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer a Go to the 2 4 System Timer 1 2 screen b Assign the Intercept Time parameter 152 Installation Manual Document Version 2 1 2008 04 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 153: ...c Click Apply to save the changed data Document Version 2 1 2008 04 Installation Manual 153 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 154: ...each time mode and trunk to a specific extension number c Click Apply to save the changed data Note Set the First Ring Delay Timer setting to 5 s the default is 0 s 2 Program the PBX so that unanswered calls are redirected to the VPS Intercept Routing No Answer feature a Go to the 3 1 Trunk Group screen b Assign the Intercept Destination for the trunk group for each time mode c Click Apply to save...

Page 155: ...e amount of time that passes before unanswered calls are redirected to the VPS Intercept Routing No Answer timer a Go to the 2 4 System Timer 1 2 screen b Assign the Intercept Time parameter Document Version 2 1 2008 04 Installation Manual 155 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 156: ...c Click Apply to save the changed data 156 Installation Manual Document Version 2 1 2008 04 5 6 KX TD500 PBX Programming for Inband Integration ...

Page 157: ...ion temporarily connect an SLT or test set go off hook and dial 7301 to turn on Data Line Security This prevents the PBX from sending Executive Override or Call Waiting tones to those extensions We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption during recording 7 Select the appropriate trunk feature settings depending on how your customer plans to use...

Page 158: ... few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter 7 6 8 VPS Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox f...

Page 159: ...Section 6 Configuring the System This section explains how to configure the VPS for basic operation Document Version 2 1 2008 04 Installation Manual 159 ...

Page 160: ...Manager how to record system greetings Refer to 3 6 Recording Messages in the Manager s Manual Show the Message Manager how to transfer General Delivery Mailbox messages Refer to 3 2 Managing the General Delivery Mailbox in the Manager s Manual 6 1 2 Quick Setup The Quick Setup utility allows you to set essential VPS parameters quickly and easily It is particularly useful when configuring the VPS ...

Page 161: ...enance Console and connect to the VPS refer to 3 3 Starting KX TVM Maintenance Console 2 Click Utility Quick Setup in the menu bar 3 Click OK when the message is displayed Document Version 2 1 2008 04 Installation Manual 161 6 1 2 Quick Setup ...

Page 162: ...r security related settings For more information refer to 2 8 System Security in the Programming Manual Edit each parameter as needed then click Next IMPORTANT To prevent unauthorised access we strongly recommend selecting a long and random password Do not carelessly reveal the password to other persons Please change the password periodically 162 Installation Manual Document Version 2 1 2008 04 6 ...

Page 163: ...al Note The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type Edit each parameter as needed then click Next You will be asked whether you want to start Auto Configuration Click OK to start Auto Configuration then continue from If Auto Configuration is started in this section or Cancel to skip Auto Configuration then continue from If Auto Co...

Page 164: ...s skipped later in this section If you start Auto Configuration the following screen will be displayed while data is exchanged between the PBX and VPS Click Next when the button becomes available Create mailboxes The next window displayed is the Select Extensions window Extension data retrieved from the PBX is displayed Select the extensions for which you would like to create mailboxes then click ...

Page 165: ...3 digit and 4 digit extension numbers are used by the PBX the VPS will use 4 digit mailbox numbers by default When creating mailbox numbers for 3 digit extensions a 0 will be added to the end of each mailbox number Example of 3 digit extension numbers converted to 4 digit mailbox numbers Extension Numbers Mailbox Numbers 201 2010 202 2020 203 2030 2000 2000 2001 2001 2002 2002 It is possible to pr...

Page 166: ...ormation refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking the Mailbox Settings icon under Shortcuts 166 Installation Manual Document Version 2 1 2008 04 6 1 2 Quick Setup ...

Page 167: ...splayed is the Port Trunk window Configure Service Groups for each port trunk then click Next For more information refer to 2 3 1 Service Group in the Programming Manual Document Version 2 1 2008 04 Installation Manual 167 6 1 2 Quick Setup ...

Page 168: ...Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish 168 Installation Manual Document Version 2 1 2008 04 6 1 2 Quick Setup ...

Page 169: ...ill return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online Document Version 2 1 2008 04 Installation Manual 169 6 1 2 Quick Setup ...

Page 170: ...ded then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking the Mailbox Settings icon under Shortcuts 170 Installation Manual Document Version 2 1 2008 04 6 1 2 Quick Setup ...

Page 171: ...splayed is the Port Trunk window Configure Service Groups for each port trunk then click Next For more information refer to 2 3 1 Service Group in the Programming Manual Document Version 2 1 2008 04 Installation Manual 171 6 1 2 Quick Setup ...

Page 172: ...Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish 172 Installation Manual Document Version 2 1 2008 04 6 1 2 Quick Setup ...

Page 173: ...ill return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online Document Version 2 1 2008 04 Installation Manual 173 6 1 2 Quick Setup ...

Page 174: ... see 6 2 1 Changing the Mailbox No Length Mode 4 Change the maximum length of mailbox numbers max 8 digits see 6 2 2 Changing the Maximum Length of Mailbox Numbers to match the number of digits that are dialled when calling extensions connected to the private network 5 Manually create mailboxes for extensions of the networked PBXs see 2 1 1 Mailbox Settings Screen in the Programming Manual Note Wh...

Page 175: ... The maximum number of digits that can be used for mailbox numbers is set using the Set Default Parameters utility in the KX TVM Maintenance Console or when you initialise the system However it is possible to change this setting by entering a special command using the Commands dialogue in the KX TVM Maintenance Console To change the maximum length of mailbox numbers follow the procedure below 1 Af...

Page 176: ...176 Installation Manual Document Version 2 1 2008 04 6 2 2 Changing the Maximum Length of Mailbox Numbers ...

Page 177: ...Section 7 Configuring VPS Features via PC Programming This section explains how to configure the PBX via PC Programming to use certain VPS features Document Version 2 1 2008 04 Installation Manual 177 ...

Page 178: ... programming Follow the procedure below to assign each feature 1 Go to the Extension Wired Extension Extension Settings screen 2 Select the Option 4 tab 3 Set LCS Recording Mode to Keep Record or Stop Record 4 Set LCS Answer Mode to Hands free or Private 5 Click Apply to save the settings 178 Installation Manual Document Version 2 1 2008 04 7 1 1 Live Call Screening Assignment via PC Programming ...

Page 179: ...key type to the Key Location you wish to program When Two way Record Two way Transfer or Voice Mail Transfer is selected enter the VM Port floating extension number in Ext No or Floating Ext No When Two way Transfer is selected you can enter the extension number of a desired destination under Extension Number of Mailbox If no extension number is assigned you will have to enter an extension number ...

Page 180: ...e 1 Go to the 2 Extension 2 Feature Settings screen 2 Under LCS Password 1 To set the LCS Password enter a 3 digit number using 0 9 2 To cancel the LCS Password delete the 3 digit number 3 Click Apply to save the setting 3 Go to the 2 Extension 1 Main screen 4 Under LCS Recording Mode select Stop Recording or Keep Recording 180 Installation Manual Document Version 2 1 2008 04 7 2 1 Live Call Scree...

Page 181: ...o to the 2 Extension 3 PT personal settings screen 7 Under LCS Mode select Private or Hands free 8 Click Apply to save the setting Document Version 2 1 2008 04 Installation Manual 181 7 2 1 Live Call Screening Assignment via PC Programming ...

Page 182: ... menu 2 Click OK to save the button 4 Select the desired CO button 1 Select 2 way Record from the menu 2 Enter the extension number of the VPS 3 Click OK to save the button 5 Select the desired CO button 1 Select 2 way Transfer from the menu 2 Enter the extension number of the VPS 3 Click OK to save the button 4 Select the desired CO button a Select Voice Mail Transfer from the menu b Enter the ex...

Page 183: ... Note To cancel the password erase the 3 digit number 2 To assign LCS Recording Mode set Recording Mode to Keep Rec or Stop Rec 3 To assign LCS Private Hands free Mode set Operation Mode to Private or Hands free 4 To activate the LCS status set Status to Active Note To utilise the Live Call Screening features it is necessary to first assign the LCS Password and LCS Button see 7 3 2 Button Assignme...

Page 184: ...ine screen 2 Select the Card No and Port No which you are going to program 3 Click CO Key in the upper right corner The Flexible CO Key screen for all CO keys is displayed 4 Click the button corresponding to the CO key you want to program The Flexible CO Key screen is displayed 184 Installation Manual Document Version 2 1 2008 04 7 3 2 Button Assignment via PC Programming ...

Page 185: ...er in DN 6 Click OK The Flexible CO Key screen for all CO keys is displayed again 7 Click OK The 4 2 Extension Line screen is displayed again 8 Click OK or Apply 9 Repeat these steps for each extension Document Version 2 1 2008 04 Installation Manual 185 7 3 2 Button Assignment via PC Programming ...

Page 186: ...186 Installation Manual Document Version 2 1 2008 04 7 3 2 Button Assignment via PC Programming ...

Page 187: ...Section 8 System Maintenance This section describes how to perform common maintenance procedures Document Version 2 1 2008 04 Installation Manual 187 ...

Page 188: ...ethods to initialise the VPS using KX TVM Maintenance Console and using the Mode Switch Initialising the VPS with KX TVM Maintenance Console 1 Select Utility System Initialise Restart Initialise System 2 Enter the Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No 3 Click OK 188 Installation Manual Document Version 2 1 2008 04 8 1 Initialising the VPS ...

Page 189: ...ions 4 Turn the power switch back on at the VPS 5 Connect the port cables 6 Confirm that the RUN indicator blinks 5 times 7 Turn the power switch off at the VPS 8 Set the Mode Switch to position 0 9 Turn the power switch back on at the VPS Note The execution time for the initialisation may differ each time it is performed because of system capacity and system programs Generally initialisation will...

Page 190: ...ed up and the backup will begin about 30 seconds later The time needed to backup the data will vary depending on the connection method communication speed and the amount of data that is being backed up To restore the system from a backup refer to Restoration of Backup Data in 1 9 2 Utility System Back Up in the Programming Manual 190 Installation Manual Document Version 2 1 2008 04 8 2 Backing Up ...

Page 191: ...cking up all data including system prompts is recommended System prompt files are very large and can take several hours to backup Store backup files in a safe place Document Version 2 1 2008 04 Installation Manual 191 8 2 Backing Up the System ...

Page 192: ...estart the VPS c Click OK and wait for the VPS to restart 2 If the VPS still does not function properly a Press the SHUTDOWN button The RUN indicator will begin flashing b Wait for the RUN indicator to turn off and for the ALARM indicator to light c Press the RESET button Pressing the RESET button before the ALARM indicator lights may cause the VPS to take an exceptionally long time up to 30 minut...

Page 193: ...OWN Button SHUTDOWN RESET KX TVM200 SHUTDOWN RESET RUN Indicator ALARM Indicator RESET Button SHUTDOWN Button 3 If the VPS still does not function properly press the RESET button only Document Version 2 1 2008 04 Installation Manual 193 8 3 Restarting the VPS ...

Page 194: ...194 Installation Manual Document Version 2 1 2008 04 8 3 Restarting the VPS ...

Page 195: ...Index Document Version 2 1 2008 04 Installation Manual 195 ...

Page 196: ... Menu Feature 104 K KX TA Series PBX Programming for APT Integration 117 KX TA Series PBX Programming for Inband Integration 157 KX TD Series PBX Programming for DPT Integration 110 KX TD Series PBX Programming for Inband Integration 145 KX TD Series PBX Programming via the Manager s Extension 110 145 KX TD Series PBX Programming via the Operating and Maintenance Tool 145 KX TD1232 Series PBX Prog...

Page 197: ...e Tip Ring Port Circuits 122 Specifications 29 Standard Buttons 90 Starting KX TVM Maintenance Console 87 Starting Quick Setup 161 Starting Up 160 System Components 38 System Connection Diagram 19 System Requirements 85 T Transfer to Outside Parameters 129 U Unpacking 35 USB Connection 64 Using Quick Setup 162 V Voice Mail Integration 24 W Wall Mounting 73 Wall Mounting Template for AC Adaptor 80 ...

Page 198: ... here Note Wall Mounting Template for KX TVM50 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 199: ...rew here Note Wall Mounting Template for KX TVM200 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 200: ...opyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved PSQX3300RA KK0105HF8048 ...

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