Panasonic KX-TVM50, Programming Manual

Page: 89 / 200

2.4 Service Settings
Programming Guide 89
2.4.4 Custom Service
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening
to voice guidance (Custom Service Messages). Custom Services allow callers to connect themselves
to an extension, mailbox, System Group Distribution List, operator, fax machine, etc., without the
assistance of an operator. Custom Service Messages ("Press 1 for Sales, press 2 for Service...", etc.)
can be recorded by the System Administrator or the Message Manager, and can be recorded in
several languages if needed. The System Administrator can create a maximum of 100 Custom
Services.
Common uses for Custom Services include:
– callers press a button to connect themselves with the desired destination
– callers press buttons to navigate through a series of other Custom Services before being
connected with the desired destination
– callers enter PIN numbers to connect themselves with the desired destination (PIN Call
Routing)
– callers enter the first few letters of the desired parties (Dial by Name) to connect themselves
with the desired destination
Follow the steps below to edit Custom Service screen:
[Creation]
1.
Click the desired Custom Service Type under Custom Service Type:.
2.
Click on an area within the grid to the right to place the Custom Service (it can be moved later).
3.
Double-click the Custom Service icon you placed in the grid.
4.
Edit parameters in the CS No. dialogue box.
5.
Click OK.
Custom Services parameters can be connected to other Custom Services. To connect a parameter
to another Custom Service, click and hold the parameter's blue handle, drag it to the desired Custom
Service, then release the mouse button.
[Edit]
1.
Enter the desired Custom Service number under Quick Search:, and click Edit…, or double-
click the desired Custom Service icon.
2.
Edit parameters in the CS No. dialogue box.
3.
Click OK.
[Change of Custom Service number]
1.
Enter the desired Custom Service number under Quick Search: or click the desired Custom
Service icon.
2.
Click Change CS No….
3.
Select the desired number in New Number:.
4.
Click OK.
Custom Service Builder
The Custom Service Builder is a utility that allows the System Administrator to create Custom
Services visually. Each Custom Service and its functions can be edited, arranged using a familiar
drag-and-drop interface.
There are 5 types of Custom Services:
a)
Menu & Transfer