Problem
Cause/solution
I cannot register a handset
to a base unit.
R
The maximum number of base units (4) is already registered to
the handset. Cancel unused base unit registrations from the
handset (page 34).
R
The maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 34).
R
You entered the wrong PIN. If you forget your PIN, contact an
authorised service centre.
Battery recharge
Problem
Cause/solution
The handset beeps and/or
flashes.
R
Battery charge is low. Fully charge the batteries (page 10).
I fully charged the
batteries, but
–
still flashes or
– the operating time
seems to be shorter.
R
Clean the battery ends (
,
) and the charge contacts with
a dry cloth and charge again.
R
It is time to replace the batteries (page 9).
Making/answering calls, intercom
Problem
Cause/solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it
(page 33).
R
Activating eco mode reduces the range of the base unit in
standby mode. If required, turn eco mode off (page 13).
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details.
Sound quality seems to be
getting worse.
R
You have registered a handset that is not recommended
(page 4). The clearest sound quality is only possible by
registering the recommended handset.
The handset does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 15,
24).
R
Do not disturb mode is turned on. Turn it off (page 29).
The base unit does not
ring.
R
The ringer volume is turned off. Adjust ringer volume (page 15,
24).
48
Useful Information
TGD32xAL(en)_1103_ver021.pdf 48
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