Problem
Cause/solution
I cannot make a call.
R
You dialled a call restricted number (page 32).
R
The key lock feature is turned on. Turn it off (page 17).
R
The unit is not designed to be used with rotary/pulse dialling
services.
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R
Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set the
first ring to
“
Off
”
R
Move closer to the base unit.
Time on the unit has
shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 24).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R
Edit the phonebook entry name to fit in 1 line of text (page 19).
Answering system
Problem
Cause/solution
The unit does not record
new messages.
R
The answering system is turned off. Turn it on (page 37).
R
The message memory is full. Erase unwanted messages
(page 38).
R
The recording time is set to
“
Greeting Only
”
. Change the
setting (page 42).
R
Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system can
answer your calls. Change the unit’s number of rings setting
(page 42) to a lower value, or contact your phone service
provider.
R
The answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
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Useful Information
TGD32xAL(en)_1103_ver021.pdf 49
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