Panasonic KX-TG8562AZ Operating Instructions Manual Download Page 53 | Manualshive

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Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.

General use

Problem

Cause/solution

The handset does not
turn on even after
installing charged
batteries.

R

Place the handset on the base unit or charger to turn on the
handset.

The unit does not work.

R

Make sure the batteries are installed correctly (page 10).

R

Fully charge the batteries (page 10).

R

Check the connections (page 9).

R

Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.

R

The handset has not been registered to the base unit. Register
the handset (page 37).

The handset display is
blank or dark.

R

The handset is in screen saver mode (page 14). Activate the
handset display again by:
– pressing

MFN

or

MEN

when on a call.

– pressing

M

N

at all other times.

R

“

LCD in charging

”

is set to

“

Off

”

while on charge. Change

the setting (page 28).

R

The handset is not turned on. Turn the power on (page 14).

I cannot hear a dial tone.

R

Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.

R

The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.

R

Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.

Programmable settings

Problem

Cause/solution

The display is in a
language I cannot read.

R

Change the display language (page 14).

I cannot activate the eco
mode.

R

You cannot set eco mode when you set the repeater mode

“

On

”

. If required, set the repeater mode to

“

Off

”

53

Useful Information

TG8562_8563AZ(en)_0327_ver021.pd53 53

2012/03/27 14:08:08

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Summary of Contents for KX-TG8562AZ

Page 1: ...ank you for purchasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference To use this unit in your country first change the unit s region setting to match your country page 33 Please access our online customer survey http panasonic net pcc tel q TG8562_8563AZ en _0327_ver021 pd1 1 2012 03 27 14 08 05 ...

Page 2: ...22 Speed Dial Speed dial 24 Programming Programmable settings 25 Special programming 30 Baby monitor 34 Registering a unit 36 Caller ID Service Using Caller ID service 39 Caller list 40 Answering System Answering system 42 Turning the answering system on off 42 Greeting message 42 Listening to messages using the base unit 43 Listening to messages using the handset 43 Remote operation 44 Answering ...

Page 3: ...ries No Accessory item Part number Quantity KX TG8562 KX TG8563 A AC adaptor PNLV226AL 2 3 B Telephone line cord for Australia 1 1 1 C Telephone line cord for New Zealand 1 1 D Rechargeable batteries 2 4 6 E Handset cover 3 2 3 F Belt clip 2 3 G Charger 1 2 1 The telephone line cord comes connected with the telephone plug 2 See page 4 for replacement battery information 3 The handset cover comes a...

Page 4: ...t Headset RP TCA400 RP TCA430 KX TCA89 DECT repeater KX A405AL 1 Replacement batteries may have a different capacity from that of the supplied batteries Expanding your phone system Handset optional KX TGA855AZ You can expand your phone system by registering optional handsets 6 max to a single base unit R Optional handsets may be a different colour from that of the supplied handsets 4 Introduction ...

Page 5: ...nt R Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects R It is advised not to use the equipment at a refuelling point Users are reminded to observe restrictions on the use of radio equipment in fuel depots chemical plants or where blasting operations are in progress Operating safeguards R Unplug the product from power outlets before clea...

Page 6: ...To minimise the possibility of lightning damage when you know that a thunderstorm is coming we recommend that you Unplug the telephone line cord from the phone socket Unplug the AC adaptor from the AC power outlet R No 000 for Australia 111 for New Zealand and or other calls can be made from this device during a mains power failure R The earpiece on the handset is magnetised and may retain small m...

Page 7: ... the base unit on a bay window or near a window R Coverage and voice quality depends on the local environmental conditions R If the reception for a base unit location is not satisfactory move the base unit to another location for better reception Environment R Keep the product away from electrical noise generating devices such as fluorescent lamps and motors R The product should be kept free from ...

Page 8: ...al authorities or dealer and ask for the correct method of disposal Specifications R Standard GAP Generic Access Profile R Frequency range 1 88 GHz to 1 90 GHz R RF transmission power Approx 10 mW average power per channel R Power source 220 240 V AC 50 60 Hz R Power consumption Base unit Standby Approx 0 48 W Maximum Approx 2 5 W Charger Standby Approx 0 1 W Maximum Approx 1 8 W R Operating condi...

Page 9: ...ess plug firmly Use only the supplied telephone line cord Correct Incorrect n Base unit for New Zealand To single line telephone socket DSL ADSL filter Click To power outlet DSL ADSL filter not supplied is required if you have DSL ADSL service Hook Click Press plug firmly Use only the supplied telephone line cord Correct Incorrect n Charger To power outlet Hook 9 Getting Started TG8562_8563AZ en _...

Page 10: ...ted R The unit is not designed to be used with rotary pulse dialling services R The unit s answering system will not answer incoming calls on your FaxAbility number for New Zealand Note for battery installation R Use the supplied rechargeable batteries For replacement we recommend using the Panasonic rechargeable batteries noted on page 4 6 R Wipe the battery ends with a dry cloth R Avoid touching...

Page 11: ...ronment R Even after the batteries are fully charged the handset can be left on the base unit or charger without any ill effect on the batteries R The battery level may not be displayed correctly after you replace the batteries In this case place the handset on the base unit or charger and let it charge for at least 7 hours Controls Base unit D A B C E F I J H G Message counter M N Erase M N Play ...

Page 12: ...lking MFN Caller list View the caller list MEN T Redial View the redial list R As all multiple items cannot be displayed on screen at the same time you can quickly search the desired item to move screens by pressing MEN or MFN instead of scrolling down or up line by line page 15 Display Handset display items Item Meaning Range status The more bars visible the closer the handset is to the base unit...

Page 13: ... another handset or the base unit 1 Caller ID subscribers only 2 Voice mail subscribers only Base unit display items Item Meaning Greeting Only is selected as the caller s recording time In this case the answering system answers calls with a greeting message and caller messages are not recorded page 47 Handset soft key icons Icon Action Returns to the previous screen or outside call Displays the m...

Page 14: ...Settings Initial Setup Baby Monitor Calendar Screen saver mode The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger Activate the handset display again by pressing MFN or MEN when on a call pressing M N at all other times Turning the power on off Power on Press M N for about 1 second Power off Press M N for abo...

Page 15: ...base unit in standby mode R If you set the repeater mode to On page 38 One touch eco mode is cancelled Eco Setup is not shown in the display menu page 27 Display mode You can select to display either a single item or multiple items on one screen at a time for the following features handset main menu icons in function menu menu list recorded message list phonebook list caller list and redial list S...

Page 16: ...elect the desired phone number a 3 MbN Yes a a M N Storing a number to the phonebook 1 right soft key or MEN T 2 MbN Select the desired phone number a 3 To add entries to the shared phonebook MbN Shared Phonebook a To add entries to the personal phonebook MbN Personal Phonebook a 4 To store the name continue from step 3 Editing entries page 22 Pause for PBX long distance service users A pause is s...

Page 17: ... can also take the call by lifting its handset Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press during conversation R flashes 2 To return to the conversation press again Recall flash MR ECON allows you to use the special features of your host PBX such as transferring an extension call or accessing optional telephone services Note R To change the...

Page 18: ...ll To join the conversation press M N when the other handset is on an outside call Note R A 2nd handset cannot join an outside call that is being recorded page 17 R To prevent other users from joining your conversations with outside callers turn the privacy mode on page 28 Key lock The handset can be locked so that no calls or settings can be made Incoming calls can be answered but all other funct...

Page 19: ...istered 1 Lift the handset and dial the phone number 2 Within 1 minute place the handset on the base unit R Wait until speakerphone is turned on automatically and the call is made 3 When the other party answers the call keep the handset on the base unit and talk using the speakerphone 4 When you finish talking press M N Note R In step 2 if you do not place the handset on the base unit within 1 min...

Page 20: ...dding entries 1 To add entries to the shared phonebook left soft key To add entries to the personal phonebook left soft key a 2 3 MbN New Entry a 4 MbN Name a 5 Enter the party s name 16 characters max a R You can change the character entry mode by pressing page 50 6 MbN Phone No 1 a R You can store up to 3 phone numbers for each entry 7 Enter the party s phone number 24 digits max a 8 MbN Categor...

Page 21: ...haracter Set a a MbN Select the character entry mode a 2 Press the dial key 0 to 9 or which contains the character you are searching for page 50 R Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key R If there is no entry corresponding to the character you selected the next entry is displayed 3 MbN Scroll through the phonebook if n...

Page 22: ... dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press 2 MbN Phonebook a 3 To select shared phonebook entries MbN Select the desired entry To select personal phonebook entries a MbN Select the desire...

Page 23: ...y press MCN or MDN to select the entry then press R You can also search for another entry by entering the first character page 21 5 After selecting the desired entries press 6 To copy to the personal phonebook MbN Select the desired handset a To copy to the shared phonebook MbN Select the shared phonebook a R When the entries have been copied Completed is displayed 7 M N Copying all entries To cop...

Page 24: ...overwrite with the currently selected phone number go to step 5 5 a M N Note R If you edit a phonebook entry which is assigned to a speed dial key the edited entry does not transfer to the speed dial key Editing an entry 1 Press and hold the desired speed dial key 1 to 9 R You can view other speed dial assignments by pressing MCN or MDN 2 a MbN Edit a 3 Edit the name if necessary 16 characters max...

Page 25: ...e soft key 101 2 Select the desired setting a R This step may vary depending on the feature being programmed R To exit the operation press M N Note R In the following table indicates the default settings R In the following table indicates the reference page number R Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main menu Caller...

Page 26: ...ation Code Paging the desired unit 274 49 Main menu Ringer Setup Sub menu 1 Sub menu 2 Settings Code Ringer Volume Handset 0 6 Off 6 6 160 17 Base Unit 1 0 6 Off 6 3 G160 Ringtone 3 4 Handset Ringtone 1 161 Night Mode On Off 1 On 0 Off 238 31 Start End 23 00 06 00 237 31 Ring Delay 1 30 sec 2 60 sec 3 90 sec 4 120 sec 0 No Ringing 239 31 Select Category 1 9 Category 1 9 241 31 First Ring 1 5 1 On ...

Page 27: ... Mode On Off 1 On 0 Off 238 31 Night Mode Start End 23 00 06 00 237 31 Night Mode Ring Delay 1 30 sec 2 60 sec 3 90 sec 4 120 sec 0 No Ringing 239 31 Night Mode Select Category 1 9 Category 1 9 241 31 First Ring 1 5 1 On 0 Off 173 Time Settings Set Date Time 1 101 14 Memo Alarm 1 5 Alarm1 5 1 Once 2 Daily 3 Weekly 0 Off 720 30 Time Adjustment 1 6 1 Caller ID 0 Manual 226 Handset Name 104 31 Caller...

Page 28: ...55 32 Call Restrict 1 256 32 Auto Talk 10 1 On 0 Off 200 17 Line Setup Recall Flash 1 11 12 0 900 msec 1 700 msec 2 600 msec 3 400 msec 4 300 msec 5 250 msec G 200 msec 160 msec 6 110 msec 7 100 msec 8 90 msec 9 80 msec 121 17 Privacy Mode 1 13 1 On 0 Off 194 Base Unit PIN 1 0000 132 33 Repeater Mode 1 1 On 0 Off 138 38 Register Register H set 130 37 Cancel Register 2 131 37 Country 1 1 Australia ...

Page 29: ...information including date and time is received To turn this feature on select Caller ID To turn this feature off select Manual Caller ID subscribers only To use this feature set the date and time first page 14 7 You can set the wallpaper to display with or without date and time by pressing The default setting is with date and time displayed 8 You can set the handset display backlight while on cha...

Page 30: ...t the desired time a 6 Enter a text memo 30 characters max page 50 a 7 MbN Select the desired alarm tone a R We recommend selecting a different ringer tone from the one used for outside calls 8 MbN Select the desired snooze setting a 9 a M N R When the alarm is set is displayed Note R Press to stop the alarm completely R When the handset is in use the alarm will not sound until the handset is in s...

Page 31: ... soft key 241 2 Select your desired categories by pressing 1 to 9 R is displayed next to the selected category numbers R To cancel a selected category press the same dial key again disappears 3 a M N Changing the handset name Each handset can be given a customised name Bob Kitchen etc This is useful when you make intercom calls between handsets You can also select whether or not the handset name i...

Page 32: ...want the unit to delete automatically Example You have stored the area code 09 If you make a call from the caller list to the phone number 09 456 7890 the unit dials 456 7890 1 255 2 Enter an area code 5 digits max a a M N Note for New Zealand R The use of this feature can prevent a National Call from being dialled E g in the case of the South Island the 03 will be omitted and will therefore preve...

Page 33: ...e unit PIN First ring Caller list Voice mail messages Call restrict Category name Shared phonebook Category ringer tone R The following items will be retained Display language Date and time Phonebook Handset name Repeater mode Recordings including your greeting message caller messages and recorded conversations Call screening Call barred list R If you select the desired country in step 2 the follo...

Page 34: ...if necessary a 6 Edit the text memo if necessary 30 characters max page 50 a 7 MbN Select the desired alarm tone a 2 times 8 M N Erasing an entry Schedule alarm entries are not erased automatically after the schedule alarm sounds Erase unwanted entries 1 middle soft key a a 2 a MbN Select the desired entry 3 a MbN Erase a 4 MbN Yes a 5 M N Erasing all entries 1 middle soft key a a 2 a 3 MbN Erase ...

Page 35: ...dset by making an intercom call To monitor from an outside line n From the phonebook 1 middle soft key 268 2 MbN On a 3 MbN Select External to monitor from an outside line a 4 To select the shared phonebook item To select the personal phonebook item a 5 MbN Select the phonebook entry a 6 MbN Select the desired phone number a R Baby Monitor will be displayed Note R If you edit a phonebook entry whi...

Page 36: ... If you receive an outside call when communicating with the monitored handset you hear 2 tones To answer the call press M N then press M N n When monitoring from an outside line To answer a call follow the operation for your phone If you want to respond from the monitoring handset press 1 using tone dialling You can turn off the baby monitor feature by pressing 0 Note R 2 minutes after the monitor...

Page 37: ...e unit it is registered to When a specific base unit is selected the handset makes and receives calls using that base unit only If the handset is out of range of that base unit no calls can be made 1 middle soft key 137 2 MbN Select the desired base unit number or Auto a R The handset starts searching for the base unit Deregistering a handset A handset can cancel its own registration to the base u...

Page 38: ...X A405AL to the base unit Note R Please use a repeater that has not yet been registered to another unit If the repeater is registered to another unit deregister it first referring to the Installation Guide for the DECT repeater 1 Base unit Press and hold M N for about 5 seconds until the registration tone sounds R The next step must be completed within 90 seconds 2 DECT repeater Connect the AC ada...

Page 39: ... oldest R If the unit cannot receive caller information the following is displayed Out of Area The caller dials from an area which does not provide a Caller ID service Private Caller The caller requests not to send caller information R If the unit is connected to a PBX system caller information may not be properly received Contact your PBX supplier Missed calls If a call is not answered the unit t...

Page 40: ...ils and availability of this service in your area Category ringer tone This feature can help you identify who is calling by using different ringer tones for different categories of callers When adding an entry to the shared phonebook you can assign it to the desired category page 20 When a call is received from a caller assigned to a category the ringer you selected for that category rings after c...

Page 41: ...aland 1 MFN 2 MbN Select the desired entry a 3 a Edit the number R Press dial key 0 to 9 to add to delete 4 M N Erasing selected caller information 1 MFN 2 MbN Select the desired entry 3 a MbN Yes a a M N Erasing all caller information 1 MFN 2 a MbN Yes a a M N Storing caller information to the phonebook 1 MFN 2 MbN Select the desired entry a a 3 To add entries to the shared phonebook MbN Shared P...

Page 42: ... the handset even if the answering system is turned on If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off The answering system is...

Page 43: ...04 2 a M N Playing back the greeting message 1 middle soft key 303 2 M N Listening to messages using the base unit When new messages have been recorded M N on the base unit flashes Press M N R If new messages have been recorded the base unit plays back new messages R If there are no new messages the base unit plays back all messages Operating the answering system during playback Key Operation MjN ...

Page 44: ...Stop playback 0 Turn answering system off Key Operation 4 4 Erase currently playing message 5 Erase all messages 6 Reset to a pre recorded greeting message 1 If pressed within the first 5 seconds of a message the previous message is played except when playing back from the message list 2 When you play a message from the message list the unit stops message playback and the display goes back to the ...

Page 45: ...the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Note R If you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you ...

Page 46: ...s answering machine rather than the voice mail service provided by your service provider telephone company please contact your service provider telephone company to have it removed or deactivated permanently or temporarily Alternatively you can leave this service connected and change the Number of Rings to a shorter duration on your unit so your unit s answering machine can pick up the call prior ...

Page 47: ...ounce a greeting message to callers but not record messages Select Greeting Only in step 2 on Caller s recording time page 47 Note R When you select Greeting Only If you do not record your own message the unit will play the pre recorded greeting only message asking callers to call again later If you use your own message record the greeting only message asking callers to call again later page 43 47...

Page 48: ...o answer the phone or when your line is busy Messages are recorded by your service provider telephone company not your telephone When you have new messages is displayed on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important R If still remains on the display even after you have listened to new messages t...

Page 49: ... can locate a misplaced handset by paging it 1 Base unit Press M N R All registered handsets beep for 1 minute 2 To stop paging Base unit Press M N Handset Press M N Transferring calls conference calls Outside calls can be transferred between 2 handsets in the same radio cell 2 handsets in the same radio cell can have a conference call with an outside party 1 During an outside call press to put th...

Page 50: ...ess the appropriate dial key If you do not press any dial key within 5 seconds after entering a character the character is fixed and the cursor moves to the next space Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Greek Extended 1 Extended 2 and Cyrillic When in these entry modes except Numeric you can select which character is entered by pressing a dial ke...

Page 51: ...used for both uppercase and lowercase Extended 2 character table z y 1 2 3 4 5 6 7 8 9 R The following are used for both uppercase and lowercase Cyrillic character table z y 1 2 3 4 5 6 7 8 9 51 Useful Information TG8562_8563AZ en _0327_ver021 pd51 51 2012 03 27 14 08 08 ...

Page 52: ...nd try again Incomplete R The receiver s phonebook memory is full Erase the unwanted phonebook entries from the other handset the receiver and try again Memory Full R The phonebook memory is full Erase unwanted entries page 22 R Message memory is full Erase unwanted messages page 43 44 R The call barred list memory is full Erase unwanted entries page 32 R The schedule alarm memory is full Erase un...

Page 53: ...essing MFN or MEN when on a call pressing M N at all other times R LCD in charging is set to Off while on charge Change the setting page 28 R The handset is not turned on Turn the power on page 14 I cannot hear a dial tone R Make sure that you are using the supplied telephone line cord Your old telephone line cord may have a different wiring configuration R The base unit s AC adaptor or telephone ...

Page 54: ...unit R The handset is not registered to the base unit Register it page 37 R Activating one touch eco mode reduces the range of the base unit in standby mode If required turn eco mode off page 15 Noise is heard sound cuts in and out R You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interference R ...

Page 55: ...lter contact your DSL ADSL service provider to the telephone line between the base unit and the telephone line socket Contact your DSL ADSL provider for details for Australia R If you use a DSL ADSL JetStream service we recommend that you contact your DSL ADSL service provider to have a DSL ADSL Splitter installed We do not recommend the use of generic DSL ADSL filters Contact your DSL ADSL servic...

Page 56: ...s code If you have forgotten your remote access code enter the remote access code setting to check your current code page 45 R The answering system is turned off Turn it on page 45 Liquid damage Problem Cause solution Liquid or other form of moisture has entered the handset base unit R Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and le...

Page 57: ...FERED AS AN BENEFIT AND DOES NOT AFFECT YOUR LEGAL 1 Pick up and delivery 2 Batteries 3 Repairs when the product has not been used in accordance with the Operating Instructions Manual or has been modified 4 Normal maintenance and cleaning as required in the product s Operating Instructions Manual 5 Service calls to a Correct the set up of the product b Instruct you how to use the product c Replace...

Page 58: ...9 Control type 12 D Date and time 14 Direct command code 25 Display Colour 28 Contrast 28 Display mode 15 Language 14 LCD backlight 28 Wallpaper 28 E Eco mode 15 Equalizer 17 Error messages 52 F First ring 27 H Handset Deregistration 37 Locator 49 Name 31 Registration 37 Hold 17 I Incoming call barring 31 Intercom 49 K Key lock 18 Keytones 28 M Making calls 16 Missed calls 39 Mute 17 N Night mode ...

Page 59: ...59 Notes TG8562_8563AZ en _0327_ver021 pd59 59 2012 03 27 14 08 09 ...

Page 60: ...ite www panasonic com au For New Zealand Customer Care Centre Tel No 09 272 0178 or website www panasonic co nz N52 Sales Department 1 Innovation Road Macquarie Park NSW 2113 Australia Sales Department 350 Te Irirangi Drive East Tamaki Private Bag 14911 Panmure Auckland New Zealand Phone 09 272 0100 Fax 09 272 0137 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Panasonic System Networks C...

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