1.2 Receiving Group Features
26
Feature Guide
[Flowchart]
UCD Busy Mode
When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time (
UCD
Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways
according to system programming (
UCD Busy Mode [523]):
a)
Disconnect
: The call is disconnected immediately.
b)
Disconnect-OGM
: The call is disconnected after a UCD outgoing message (OGM) plays (e.g.,
"We are still handling other calls. Please call back later.").
c)
Intercept-Normal
: The call is directed to preprogrammed destinations (
Flexible Ringing—Day/
Night/Lunch [408-410]).
d)
Intercept-DISA
: The call is directed to the DISA feature (
1.15.6 Direct Inward System Access
(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to
speak to Sales. Press 2 to speak to Support.").
A UCD call from an outside
party is received.
The call reaches the UCD group.
Music on Hold is sent to the caller.
Busy
UCD OGM
No
Did the
UCD Busy
Waiting Time
expire?
Is Intercept Routing
employed?
No
Yes
The call is
disconnected.
What is the
UCD Busy Mode ?
Disconnect-OGM
Intercept-DISA
Disconnect
A UCD OGM is sent
to the caller.
The call is directed
to another extension.
Goes to
B
Rings (when an
extension is available)
Goes to
A
Busy
Rings (when an extension is available)
A
B
The call is
established.
The call is not
answered.
Yes
Goes to
C
Goes to DISA
C
The call is
disconnected.
The call is
disconnected.
A DISA OGM is sent
to the caller.
The call is
disconnected.
The call is not
answered.
The call is
established.
Intercept-Normal
(
UCD Ring Time before
Intercept
expires)
(
UCD Ring Time after
Intercept
expires)
Summary of Contents for KX-TEB308
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 154: ...1 22 Audible Tone Features 154 Feature Guide ...
Page 155: ...Feature Guide 155 Section 2 System Configuration and Administration Features ...
Page 167: ...2 3 System Data Control Feature Guide 167 3 2 PC Programming ...
Page 181: ...Feature Guide 181 Section 3 Programming Instructions ...
Page 252: ...3 3 PT Programming 252 Feature Guide ...
Page 253: ...Feature Guide 253 Section 4 Appendix ...
Page 262: ...4 2 Tones Ring Tones 262 Feature Guide ...
Page 263: ...Feature Guide 263 Index ...
Page 269: ...Index Feature Guide 269 ...