1.2 Receiving Group Features
Feature Guide
25
1.2.2
Uniform Call Distribution (UCD)
Description
Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group,
if that group has been assigned as a UCD group through system programming (
UCD Group [520]).
Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly
helpful when a certain extension typically receives more calls than other extensions.
[Example of UCD Group]
The numbers found in circles below indicate calls and the order in which they arrived.
Queuing
When the destination extension is busy
or is logged out, the call waits in the
queue and a UCD OGM is sent to the
caller.
Calls arrive at the UCD group.
Call Distribution
Calls are distributed in
the numerical order of
the jacks.
Extn. A
receives the
first call.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
3
When the second call
arrives at extn. B, the
third call will be
directed to extn. C.
UCD starts
searching
from extn. B
(Skips extn. A).
Summary of Contents for KX-TEB308
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 154: ...1 22 Audible Tone Features 154 Feature Guide ...
Page 155: ...Feature Guide 155 Section 2 System Configuration and Administration Features ...
Page 167: ...2 3 System Data Control Feature Guide 167 3 2 PC Programming ...
Page 181: ...Feature Guide 181 Section 3 Programming Instructions ...
Page 252: ...3 3 PT Programming 252 Feature Guide ...
Page 253: ...Feature Guide 253 Section 4 Appendix ...
Page 262: ...4 2 Tones Ring Tones 262 Feature Guide ...
Page 263: ...Feature Guide 263 Index ...
Page 269: ...Index Feature Guide 269 ...