1.19 Voice Mail Features
Feature Guide
137
3.
VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users
can then listen to the messages left in their mailboxes at their convenience.
AA Service
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the
VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to
the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the
desired party.").
1.
AA to Extension
AA receives and answers outside (CO) line calls and offers services such as transferring to an
extension or mailbox using DTMF signalling from the calling party.
2.
Extension Backup
If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO)
line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming
outside (CO) line call.
In order to use this feature, Delayed Ringing must be set for the VPS (
Delayed Ringing—Day/Night/
Lunch [411-413]).
3.
Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to the VPS. This
allows the VPS to appropriately handle the call, playing the appropriate OGM for the caller. For
example, if the called extension is in Do Not Disturb (DND) mode, the OGM (e.g., "I am unable to
answer your call right now, but I will get back to you shortly.") can be played.
Outside (CO) Line Call
Extension
AA 1
AA 2
AA Hunting Chain
PBX
VPS
DIL
Transfer
Busy/No Answer
(Record message)
Outside (CO) Line Call
PBX
AA 1
AA 2
VPS
Normal
Immediately
10 s delay
15 s delay
Extension
(e.g., Operator)
Summary of Contents for KX-TEB308
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 154: ...1 22 Audible Tone Features 154 Feature Guide ...
Page 155: ...Feature Guide 155 Section 2 System Configuration and Administration Features ...
Page 167: ...2 3 System Data Control Feature Guide 167 3 2 PC Programming ...
Page 181: ...Feature Guide 181 Section 3 Programming Instructions ...
Page 252: ...3 3 PT Programming 252 Feature Guide ...
Page 253: ...Feature Guide 253 Section 4 Appendix ...
Page 262: ...4 2 Tones Ring Tones 262 Feature Guide ...
Page 263: ...Feature Guide 263 Index ...
Page 269: ...Index Feature Guide 269 ...