Feature Manual References
9.1.6 ICD Group Features—Queuing
9.1.6 ICD Group Features—Queuing
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (
®
17.1.5 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
Description
Condition
OGM xx
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
After the OGM, Music on Hold will be
sent and the next event in the
sequence will be activated.
Wait
The caller waits for the specified
time while hearing a ringback tone
or Music on Hold.
If an OGM has not been sent to the
caller, the caller hears a ringback
tone.
If an OGM has been sent to the
caller, the caller hears Music on
Hold.
Sequence c
Redirects to sequence c. "c"
applies to the sequence number.
None
Overflow
Redirects to the overflow
destination.
None
Disconnect
Disconnects the line.
None
None
(No command)
Redirects to the next sequence.
If assigned as sequence 01, the
Queuing Time Table will not be
activated.
[Programming Example of Queuing Time Table]
Queuing Time
Table No.
Sequence
*1
Sequence 01
Sequence 02
Sequence 03
Sequence 04
...
01
OGM 01
Wait 30 s
OGM 03
Overflow
02
*2
OGM 02
Wait 30 s
OGM 04
None
03
:
:
:
:
:
:
*1
®
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—
Queuing Sequence—Sequence 01–16
Document Version 2009-12
Feature Manual
151
9.1.6 ICD Group Features—Queuing
Summary of Contents for KX-TDE100
Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...
Page 25: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 25...
Page 28: ...28 Feature Manual Document Version 2009 12 2 1 1 BGM Background Music...
Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...
Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...
Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...
Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...
Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...
Page 122: ...122 Feature Manual Document Version 2009 12 6 1 7 FWD DND Button Group FWD Button...
Page 123: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 123...
Page 128: ...128 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...
Page 129: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 129...
Page 136: ...136 Feature Manual Document Version 2009 12 8 1 6 Hot Line...
Page 137: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 137...
Page 173: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 173...
Page 181: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 181...
Page 192: ...192 Feature Manual Document Version 2009 12 11 1 5 Mute...
Page 193: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 193...
Page 200: ...200 Feature Manual Document Version 2009 12 12 1 5 Operator Features...
Page 201: ...Section 13 Features and Configurations P Document Version 2009 12 Feature Manual 201...
Page 278: ...278 Feature Manual Document Version 2009 12 13 1 30 PT Programming...
Page 279: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 279...
Page 282: ...282 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...
Page 283: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 283...
Page 289: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 289...
Page 312: ...312 Feature Manual Document Version 2009 12 16 1 9 Syslog Record Management...
Page 313: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 313...
Page 334: ...334 Feature Manual Document Version 2009 12 17 1 6 TRS Toll Restriction...
Page 335: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 335...
Page 337: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 337...
Page 358: ...358 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...
Page 359: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 359...
Page 368: ...368 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...
Page 369: ...Section 21 Appendix Document Version 2009 12 Feature Manual 369...
Page 385: ...Index Document Version 2009 12 Feature Manual 385...
Page 391: ...Document Version 2009 12 Feature Manual 391 Notes...