Destination
Availability
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Extension of Another PBX (via TIE Line, Access with PBX Code)
ü
Extension of Another PBX (via TIE Line, Access without PBX Code)
ü
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:
a.
There is no space in the Waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged-in.
[Example of a)]
There are five assistants in a shop. When the answering agent number is "2", and the queuing call number
is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
a.
If the CO line call arrives through the ELCOT/LCOT or T1 (LCOT/GCOT) card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (
®
4.1.8 DISA (Direct Inward System
Access)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.
b.
If the call arrives through another card: Redirection is ignored and the Overflow timer activates again.
[Busy on Busy]
•
If a CO line call arrives through the ELCOT/LCOT or T1 (LCOT/GCOT) card, a busy tone will not be sent
to the caller.
PC Programming Manual References
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
PT Programming Manual References
[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[632] Maximum Number of Agents
150
Feature Manual
Document Version 2009-12
9.1.5 ICD Group Features—Overflow
Summary of Contents for KX-TDE100
Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...
Page 25: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 25...
Page 28: ...28 Feature Manual Document Version 2009 12 2 1 1 BGM Background Music...
Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...
Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...
Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...
Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...
Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...
Page 122: ...122 Feature Manual Document Version 2009 12 6 1 7 FWD DND Button Group FWD Button...
Page 123: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 123...
Page 128: ...128 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...
Page 129: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 129...
Page 136: ...136 Feature Manual Document Version 2009 12 8 1 6 Hot Line...
Page 137: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 137...
Page 173: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 173...
Page 181: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 181...
Page 192: ...192 Feature Manual Document Version 2009 12 11 1 5 Mute...
Page 193: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 193...
Page 200: ...200 Feature Manual Document Version 2009 12 12 1 5 Operator Features...
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Page 278: ...278 Feature Manual Document Version 2009 12 13 1 30 PT Programming...
Page 279: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 279...
Page 282: ...282 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...
Page 283: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 283...
Page 289: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 289...
Page 312: ...312 Feature Manual Document Version 2009 12 16 1 9 Syslog Record Management...
Page 313: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 313...
Page 334: ...334 Feature Manual Document Version 2009 12 17 1 6 TRS Toll Restriction...
Page 335: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 335...
Page 337: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 337...
Page 358: ...358 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...
Page 359: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 359...
Page 368: ...368 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...
Page 369: ...Section 21 Appendix Document Version 2009 12 Feature Manual 369...
Page 385: ...Index Document Version 2009 12 Feature Manual 385...
Page 391: ...Document Version 2009 12 Feature Manual 391 Notes...