Problem
Cause and/or solution
The handset does not ring.
R
The ringer volume is turned off. Press the volume button on
the side of the handset up (
) and down (
) to adjust the
volume.
R
Night mode is turned on. Turn it off (page 41).
I cannot make landline
calls.
R
The tone/pulse setting may be set incorrectly. Change the
setting (page 44).
R
You dialled a restricted number (page 42).
R
In the control panel (page 21), make sure the handset’s
airplane mode feature is turned off, and that the handset’s
DECT connection to the base unit is turned on.
Caller ID
Problem
Cause and/or solution
Caller information for
landline calls is not
displayed.
R
You may need to subscribe to your landline phone service
provider’s Caller ID service. Contact your landline phone
service provider for details.
R
If your unit is connected to any additional telephone
equipment, remove the additional equipment and plug the unit
directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information for
landline calls is displayed
late.
R
Depending on your landline phone service provider, the unit
may display the caller’s information at the 2nd ring or later. Set
[First ring]
to
[Off]
(page 44).
R
Move closer to the base unit.
Answering system
Problem
Cause and/or solution
The answering system
does not record messages.
R
The answering system cannot record calls received on the
mobile phone line.
R
The answering system is turned off. Turn it on (page 32).
R
The message memory is full. Erase unwanted messages
(page 34).
R
The recording time is set to
[Greeting only]
. Change the
setting (page 38).
R
If you subscribe to a voicemail service, messages are
recorded by your service provider, not your telephone. Change
the unit’s number of rings setting (page 38) or contact your
landline phone service provider.
I cannot operate the
answering system
remotely.
R
The remote access code is not set, or you are entering the
wrong remote code. Set the remote access code (page 39).
R
The answering system is turned off. Turn it on (page 32).
64
Other Information
Summary of Contents for KX-PRX150FXB
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