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If you experience any trouble

If you experience any trouble with the app’s features, first confirm the following.

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Are your base unit and wireless router turned on and functioning properly?
→ Refer to the operating instructions supplied with your wireless router for troubleshooting

information if necessary. Make sure all cables are functioning and firmly connected.

R

Have you configured the base unit to connect to your wireless router?
→ Refer to the Smartphone Connect Setup Guide or Operating Instructions supplied with your

phone system for information if necessary.

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Is your smartphone’s Wi-Fi feature turned enabled?
→ Refer to the operating instructions supplied with your smartphone for troubleshooting

information if necessary.

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Is your smartphone within range of the wireless router that the base unit is connected to?
→ In most cases, your smartphone cannot communicate with your base unit if they are not

connected to the same wireless router.

→ Your smartphone cannot communicate with your base unit when you are away from home.

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Is there a problem with the quality of your wireless router’s signals?
→ Refer to “Wireless router signal quality” on page 23.

Error messages

General use

Display message

Cause and/or solution

Unable to connect to the
network.
E1-01
E1-02

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Your smartphone’s Wi-Fi feature is turned off.
→ Turn it on.

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Your smartphone cannot connect to your wireless router.
→ Make sure your wireless router is turned on and functioning.

Not connected
E1-04

R

Your smartphone cannot connect to the base unit.
→ Make sure the base unit and your wireless router are turned

on and functioning.

The application could not
start.
E1-05

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Another app running on your phone is preventing this app from
starting.

iPhone/iPad

Tap the home button two times and force this app to exit.
Quit other apps and then try to start this app again later.

Android

Tap 

[OK]

 to exit this app. Quit other apps and then try to

start this app again later.

The maximum number of
cellular phones is already
registered to the base unit.
E2-01

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There are already 4 smartphones registered to the base unit.
→ Use a handset to deregister any unused smartphones from

the base unit.

The base unit refused this
connection.
E2-02
E2-03

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There is a problem with registration information stored in the
base unit.
→ Deregister your smartphone (page 18) and register it again.

19

Other Information

Summary of Contents for KX-PRW110

Page 1: ...how to use the Smartphone Connect app For information about the features of your phone system refer to the Operating Instructions supplied with your phone system For U S A users For assistance visit our Web site http www panasonic com help for customers in the U S A or Puerto Rico For Canada users For assistance please visit our support page on www panasonic ca ...

Page 2: ...ystem Features Turning the answering system on 12 Playing your messages 12 Erasing all messages 12 Other Features Copying data to your phone system 13 Copying contacts 13 Copying images Android version only 14 Copying the ringtone Android version only 14 Managing handset memory 15 Changing sound settings 15 Changing status bar and notification settings 16 Changing general settings 16 Registration ...

Page 3: ...0 or later or An Android device Android 4 0 or later 1 R The Smartphone Connect app download information is available at the web page listed below www panasonic net pcc support tel air R You must configure both your base unit and your smartphone to connect wirelessly to your home network via your wireless router Refer to the Operating Instructions supplied with your phone system for more informati...

Page 4: ...cense is available for download at http www apache org licenses LICENSE 2 0 html Source code for this software is available at http commons apache org configuration R The End User License Agreement EULA for the Smartphone Connect app is available at the following web page www panasonic net pcc support tel air Trademarks R Android is a trademark of Google Inc R iPhone and iPad are trademarks of App...

Page 5: ... When prompted to register your smartphone to the base unit tap Start R The app searches for base units connected to the same wireless network as your smartphone If no base units are found you can tap Search to search again R If there is more than one unregistered base unit connected to your wireless network select the desired base unit tap OK and then enter a name for the base unit and handset wh...

Page 6: ...r smartphone are within range of your wireless router See page 19 for more troubleshooting information Android Error messages status notifications and the following icons are displayed in your smartphone s status bar and notifications panel Indicates that the app is connected to a base unit and can be used to access features of your phone system Indicates that the app cannot connect to the base un...

Page 7: ...e is turned on landline calls and intercom calls may be disconnected if your smartphone moves between the wireless range of the wireless router and the base unit Calling a contact 1 Start the app and open the Contacts screen 2 Tap the desired contact and then select the desired phone number if necessary 3 Tap Landline or Cell phone to select the line you want to use to make the call 4 If you made ...

Page 8: ...hone behaves according to its vibration and silent mode settings Using other handsets Making an intercom call 1 Start the app and open the Keypad screen 2 Tap Intercom 3 Tap the desired handset 4 When finished tap Disconnect to end the call Note R You cannot make intercom calls to other smartphones R iPhone iPad When you are talking on an intercom call the intercom call is disconnected automatical...

Page 9: ...tart the conference call R You can talk to the outside party together with the other handset user 5 When finished tap Disconnect to leave the conference call R The other handset user can continue to talk to the outside party Note R Only one smartphone can participate in a conference call Joining a call If another handset is talking on a landline call you can join the call by tapping In use 9 Phone...

Page 10: ...l log screen 2 Tap the desired tab to view outgoing incoming or missed landline calls 3 iPhone iPad Tap next to the person or phone number you want to add Android Tap the person or phone number you want to add 4 Tap Create new contact or Add to existing contact and then follow the on screen instructions Erasing the call log You can erase the outgoing incoming and missed call logs iPhone iPad 1 Sta...

Page 11: ...o allow the app to access your contacts You can change this setting later if desired in the privacy section your device s Settings app R If you change the privacy setting the app restarts If you are on a call the call will be disconnected therefore we recommend changing the setting only when you are not on a call Android Use the phonebook app included with your smartphone to add edit and erase con...

Page 12: ...are available when playing messages Skip Plays the next message Repeat Repeats the current message from the beginning or plays the previous message Stop Stops message playback and returns to the previous screen Erase Erases the current message Disconnect Stops message playback and exits the answering system Audio Source iPhone iPad only Allows you to select a different audio output device for play...

Page 13: ...ly the first 6 phone numbers are copied R Up to 500 contacts 500 phone numbers total can be stored in the base unit phonebook Pictures for up to 500 contacts can be stored in each handset R If a phonebook entry is erased from the base unit phonebook its picture is not erased You can erase it manually page 15 R Contacts with no phone number assigned to them will not be copied R Phone numbers stored...

Page 14: ...nfirm that the phone numbers were converted properly Copying images Android version only You can copy images from your smartphone to your handsets and then use the images as wallpaper patterns 1 Start the app and open the More screen 2 Tap Send wallpaper R Your smartphone s default image viewer app starts 3 Select the desired picture 4 Crop the image 5 Select the handsets that you want to copy the...

Page 15: ...rase all MSelectN 5 MbN Yes MSelectN 6 MbN Yes MSelectN MOFFN Note R If you erase a ringtone that was used as the handset s ringtone Tone 1 default will be used instead R If you erase a ringtone that was assigned to a phonebook category each handset s ringtone setting will be used instead R If you erase a picture that was used as the handset s wallpaper Wallpaper1 will be used instead R If you era...

Page 16: ...s bar icons Android version only and notifications are displayed when the answering system has recorded new messages Voice mail Determines whether status bar icons and notifications are displayed when the landline s voice mail service has recorded new messages Note R iPhone iPad If using the app s notification feature we recommend you keep the default settings in the iOS Notifications Center Notif...

Page 17: ...ave only one base unit typically you do not need to change this setting 1 Start the app and open the More screen 2 Tap Settings 3 Under Registration tap Select base 4 Tap Auto or the desired base unit and then tap Select R When Auto is selected the app automatically connects to a base unit based on the wireless network name SSID that the smartphone is currently connected to When a specific base un...

Page 18: ... the new access point and then tap Select Deleting a wireless access point Use this procedure only if you need to delete unnecessary wireless access points Note R You cannot delete a wireless access point if your smartphone is currently connected it 1 Start the app and open the More screen 2 Tap Settings 3 Under Registration tap Wireless AP 4 Select the wireless access point that you want to delet...

Page 19: ...f your wireless router s signals Refer to Wireless router signal quality on page 23 Error messages General use Display message Cause and or solution Unable to connect to the network E1 01 E1 02 R Your smartphone s Wi Fi feature is turned off Turn it on R Your smartphone cannot connect to your wireless router Make sure your wireless router is turned on and functioning Not connected E1 04 R Your sma...

Page 20: ...SID wireless network name to the list of SSIDs associated with the base unit page 18 The wireless access point table is full E4 03 R The app cannot save any more wireless access point settings Delete unnecessary wireless access points page 18 and then register your smartphone to the base unit again Copying data to other devices Display message Cause and or solution You cannot send preset ringtones...

Page 21: ...other and that no objects are inhibiting wireless communication R The base unit is not receiving power Make sure that the base unit is plugged in and is receiving power Android R You tried to copy a ringtone that was too short Select a ringtone that is more than 2 seconds long R You tried to copy a ringtone file that was too large Select a smaller ringtone file Busy E5 07 R A call was received whi...

Page 22: ...ssword assigned to your wireless router therefore the base unit cannot connect to your wireless router Refer to the Operating Instructions supplied with your phone system and configure the base unit to connect to your wireless router and then follow the procedure for adding a new wireless access point page 18 R Your wireless router s client isolation feature is turned on If your wireless router s ...

Page 23: ...fer to the following R A microwave oven or other device that generates electrical radiation is interfering with the signals from your wireless router Reposition your wireless router smartphone or the interfering device Do not use the interfering device while you are using the app R Several other devices computers smartphones tablets etc are accessing your wireless network at the same time Wait and...

Page 24: ...efer to the base unit s operating instructions for sales department and customer support information Two Riverfront Plaza Newark NJ 07102 5490 5770 Ambler Drive Mississauga Ontario L4W 2T3 PNQP1088ZA PP1113KT0 ...

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