Panasonic KX-NCP500 Installation Manual Download Page 126

Page: 126 / 142

PROBLEM

PROBABLE CAUSE

SOLUTION

•

Originating an outside
call, call transfer, or
conference cannot be
performed.

•

The corresponding
flexible button does not
exist on the PT.

•

Program the flexible button. Refer to
"6.1.3 Flexible Buttons" in the Feature
Manual.

•

The KX-HGT100 does
not work properly, or
some features cannot
be performed using
KX-HGT100.

•

The firmware of the
KX-HGT100 and the
MPR software file
version of the PBX are
not upgraded to their
latest versions.

•

Upgrade the firmware of the KX-HGT100
and the MPR software file version of the
PBX to their latest versions.

126

Installation Manual

Document Version 2011-10

5.1.3 Operation

Summary of Contents for KX-NCP500

Page 1: ...sonic Pure IP PBX Please read this manual carefully before using this product and save this manual for future use KX NCP500 KX NCP1000 PBMPR Software File Version 5 0000 or later SD Logo is a trademar...

Page 2: ...IP Proprietary Telephone Activation Key 8 IP Softphone IP PT KX NCS3216 16 Channel IP Softphone IP Proprietary Telephone Activation Key 16 IP Softphone IP PT KX NCS3501 1 Channel IP Proprietary Telep...

Page 3: ...ion Card V IPEXT32 Virtual 32 Channel SIP Extension Card V SIPEXT32 Virtual 4 IP Cell Station Interface Card V IPCS4 Small Free Slot Physical CO Line Cards KX NCP1180 4 Port Analog Trunk Card LCOT4 KX...

Page 4: ...6 0 Portable Station Proprietary Equipment KX T30865 KX T7765 KX T7775 Doorphone 1 Note that the types of activation keys are subject to change without notice For CA activation keys refer to the docu...

Page 5: ...not dependent on local power is available for emergency use Prior to connection of this product please verify that the intended operating environment is supported Satisfactory performance cannot be gu...

Page 6: ...damage to property The notices are classified as follows according to the severity of injury or damage WARNING This notice means that misuse could result in death or serious injury CAUTION This notice...

Page 7: ...sion cords etc are used in a manner that exceeds their rated capacity they emit large amounts of heat which could cause a fire Unplug the product from the wall outlet and have it serviced by qualified...

Page 8: ...supply cord is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible The SD Memory Card poses a choking hazard Keep the SD Memory Card out...

Page 9: ...user information is sent from the PBX to a PC or other external device the confidentiality of that information becomes the responsibility of the customer Before disposing of the PC or other external d...

Page 10: ...following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient te...

Page 11: ...WARNING DO NOT REMOVE SD MEMORY CARD WHILE POWER IS SUPPLIED TO THE PBX Doing so may cause the PBX to fail to start when you try to restart the system Document Version 2011 10 Installation Manual 11...

Page 12: ...1 2 Entering Characters in the PC Programming Manual 6 If a system password is forgotten it can be found by loading a backup of the system data into a PC and checking the password using the Maintenan...

Page 13: ...lation Manual the following manuals are available Feature Manual Describes all basic optional and programmable features of the PBX PC Programming Manual Provides step by step instructions for performi...

Page 14: ...will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you w...

Page 15: ...technician for help CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device When programming emergen...

Page 16: ...ching a Ferrite Core 54 3 2 7 19 inch Rack Mounting 55 3 2 8 Floor Standing 56 3 2 9 Surge Protector Installation 57 3 3 Information about the Main Processing Card 60 3 3 1 IPCMPR Card 60 3 3 2 DSP4 C...

Page 17: ...ailure Connections 106 3 12 1 Power Failure Connections 106 3 13 Starting the PBX 108 3 13 1 Starting the PBX 108 4 Guide for the Maintenance Console 111 4 1 Overview 112 4 1 1 Overview 112 4 2 PC Con...

Page 18: ...18 Installation Manual Document Version 2011 10 Table of Contents...

Page 19: ...Section 1 System Outline This section provides general information on the PBX including the system capacity and specifications Document Version 2011 10 Installation Manual 19...

Page 20: ...ain unit contains a power supply unit PSU and an IPCMPR card for starting and controlling the PBX KX NCP500 KX NCP1000 Construction of the Main Unit A IPCMPR Card A A KX NCP500 KX NCP1000 20 Installat...

Page 21: ...USB APT DPT Amplifier SLT DSS Console DSS Console External Sensor External Relay Device IP PT IP Softphone CA 3 Client PC PC PC CTI Server SIP Extension Private IP Network KX DT346 KX DT343 PC USB KX...

Page 22: ...r Pager Speaker PC IP Softphone CA Client PC LAN CTI Server IP PT SIP Extension IP CS Private IP Network ITSP Network DCE e g ADSL Modem WAN Router PS Doorphone Door Opener SLT Wireless Phone Fax Mach...

Page 23: ...nsion Card SLC16 KX NCP1180 4 Port Analog Trunk Card LCOT4 4 port analog CO line card with 1 power failure transfer PFT port KX NCP1187 T 1 Trunk Card T1 1 port T1 CO line card EIA TIA standard compli...

Page 24: ...Compliant with ITU T G 729A and G 711 codec methods To be mounted on the IPCMPR card KX TDE0111 64 Channel VoIP DSP Card DSP64 64 channel digital signal processor card with four 4 Channel IP Trunk act...

Page 25: ...ne Dial Pulse DP 10 pps 20 pps Tone DTMF Dialing Extension Dial Pulse DP 10 pps 20 pps Tone DTMF Dialing Mode Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable Central Office Loop Limit...

Page 26: ...le and Add on Key Module 1 pair wire D1 D2 Dimension KX NCP500 430 mm W 88 mm H 340 mm D 17 in 3 1 2 in 13 3 8 in KX NCP1000 430 mm W 130 mm H 340 mm D 17 in 5 1 8 in 13 3 8 in Weight when fully mount...

Page 27: ...epending on the Ringing Load Central Office Loop Limit 1600 W maximum Hookswitch Flash Timing Range 24 ms to 2032 ms Door Opener Current Limit 24 V DC 30 V AC 1 A maximum External Relay Current Limit...

Page 28: ...NCP500 KX NCP1000 IPCMPR Card Slot 1 1 Regular Free Slot 2 3 Small Free Slot 3 4 Virtual Slot Virtual CO Line Slot 4 4 Virtual Extension Slot 4 4 IPCMPR Card Slot and Free Slots KX NCP500 KX NCP1000 A...

Page 29: ...Slots of the IPCMPR Card Example Virtual Slots of the KX NCP1000 IPCMPR Card Virtual Slots Virtual CO Line Slots Virtual Extension Slots Document Version 2011 10 Installation Manual 29 1 3 3 System C...

Page 30: ...V IPCS4 IPCMPR KX NCP500 KX NCP1000 1 1 2 4 2 4 9 9 4 4 V IPGW16 V SIPGW16 CO Line Card Card Type Maximum Number Virtual CO Line Card Total 5 Physical CO Line Card Total 5 Virtual Extension Card Exten...

Page 31: ...ximum CO Lines and Extensions The PBX supports the following number of CO lines and extensions Type Maximum Number Total Number of CO lines 128 CO line Physical CO line Card 64 CO line Virtual CO line...

Page 32: ...mple when a virtual extension uses G 711 and a virtual CO line uses G 729A for the same call For Calls between Virtual CO Lines and Physical Card Extensions e g DPTs etc Codec Used Maximum Number of S...

Page 33: ...nel 5 IP CS 8 channel 16 PS 64 Voice Processing System VPS 2 Doorphone 16 Door Opener 16 External Sensor 16 External Relay 16 1 KX NT400 KX NT300 series and KX NT265 software version 2 00 or later onl...

Page 34: ...ples of how many Digital XDP ports can be assigned with different configurations For details about the Digital XDP connection refer to 3 8 3 Digital EXtra Device Port Digital XDP Connection Config 1 C...

Page 35: ...nit 0 VPS 1 port 1 1 Only the extension cards that can support SLTs count for the load figures Notice If the total load figure exceeds the maximum load figure of the PBX by 3 the corresponding extensi...

Page 36: ...SLC16 KX NT300 series IP PT 40 units 0 V IPEXT32 2 SIP Extension 0 0 VPS 0 0 CS 0 0 1 At least 4 of the 20 DPT ports of DHLC4 and DLC16 cards must be assigned as Digital XDP ports The total load figur...

Page 37: ...Activation Key Installation This section describes information on activation keys including how to obtain an activation key and install it in the SD Memory Card Document Version 2011 10 Installation...

Page 38: ...Allows the use of 4 IP PTs IP softphones 32 8 IP Softphone IP PT 2 Allows the use of 8 IP PTs IP softphones 16 16 IP Softphone IP PT 2 Allows the use of 16 IP PTs IP softphones 8 1 IP PT Allows the us...

Page 39: ...IP Proprietary Telephone 1 8 IP PTs DSP16 4 Channel IP Trunk 1 4 IP CO lines H 323 SIP 8 Channel IP Proprietary Telephone 1 8 IP PTs DSP64 4 Channel IP Trunk 4 16 IP CO lines H 323 SIP 8 Channel IP P...

Page 40: ...X NCS3508 8 IP PT 15 120 IP PTs 12 96 IP PTs KX NCS3516 16 IP PT 7 112 IP PTs 6 96 IP PTs KX NCS3701 1 SIP Extension 128 128 SIP Extensions 128 128 SIP Extensions KX NCS3704 4 SIP Extension 32 32 KX N...

Page 41: ...ation keys refer to 2 1 2 Activation Key Code and Key Management System For information about how to install the activation key files on the SD Memory Card refer to 2 1 3 Activation Key File Document...

Page 42: ...y Telephone 8 Channel IP Softphone IP Proprietary Telephone SD Memory Card DSP64 Card 32 IP PTs 16 IP softphones 16 Channel SIP Extension 16 SIP Extensions 4 Channel IP Trunk 16 IP CO lines H 323 SIP...

Page 43: ...ad the activation key file once using the activation key number and registration ID provided on the activation key code Up to 8 activation keys can be downloaded as one activation key file Up to 100 a...

Page 44: ...ng files to the SD memory card the PBX automatically renames them according to the header information A message will be displayed when the transfer is complete 4 Click OK 5 Under Configuration click S...

Page 45: ...BX Detailed instructions for planning the installation site installing the main unit and optional service cards and cabling of peripheral equipment are provided Further information on peripheral equip...

Page 46: ...o not install the system in the following locations Areas where shocks or vibrations are frequent or strong Such activity may lead to the product falling over and causing injury or may impair the prod...

Page 47: ...tallation when wiring the system If an extension does not operate properly disconnect the telephone from the extension line and connect it again or turn off the PBX using the power switch then turn it...

Page 48: ...k the box and check the items below KX NCP500 KX NCP1000 Main Unit 1 1 Ferrite Core for the IPCMPR card 2 2 AC Cord 1 1 19 inch Rack Attachment Bracket 2 2 SD Memory Card 1 1 Screw 6 6 48 Installation...

Page 49: ...K H I A Small Free Slots B RUN Indicator C Regular Free Slots D ALARM Indicator E IPCMPR Card Slot F MNT Port G LAN Port H Hook Clip I Power Switch J AC Inlet K Ground Terminal L RS 232C Port Note A P...

Page 50: ...f cases this ground may be installed incorrectly Therefore the following test procedure should be performed Test Procedure 1 Obtain a suitable voltmeter and set it for a possible reading of up to 250...

Page 51: ...ttached to an optional service card for small free slots be sure to turn the power switch off before installing or removing the card When installing or removing the IPCMPR card the DC power supply mus...

Page 52: ...card in place Screws 4 To remove the card reverse the procedure above Note Make sure the screws are tightened to ground the card securely 52 Installation Manual Document Version 2011 10 3 2 4 Install...

Page 53: ...P1171 DLC16 KX NCP1172 SLC8 KX NCP1173 SLC16 KX NCP1174 LCOT4 KX NCP1180 T1 KX NCP1187 PRI23 KX NCP1290 10 pin Terminal Block 8 pin Terminal Block 8 1 10 1 DPH4 KX TDA0161 EIO4 KX TDA0164 RS 232C 9 5...

Page 54: ...o an IPCMPR card Wrap the cable once around the ferrite core then close the case of the ferrite core Attach the ferrite core 3 cm 1 3 16 in away from the connector The ferrite core is included with th...

Page 55: ...ure of the rack to exceed its limit If the PBX is not installed properly using the securing correct methods the PBX may fall causing serious damage When this product is no longer in use make sure to d...

Page 56: ...n the diagram below Do not place it on its side or upside down Do not block the openings of the PBX Allow space of at least 20 cm 8 in above and 10 cm 4 in at the sides of the PBX Make sure that the s...

Page 57: ...system from electrical surges we strongly recommend connecting the system to a surge protector that meets the following specifications Surge arrestor type 3 electrode arrestor DC spark over voltage 23...

Page 58: ...nstall an extension outside of the building the following precautions are recommended a Install the extension wire underground b Use a conduit to protect the wire Note The surge protector for an exten...

Page 59: ...short as possible 3 The grounding wire should run straight to the ground rod Do not run the wire around other objects 4 Bury the ground rod at least 50 cm 20 in underground Note The above figures are...

Page 60: ...0110 and DSP64 Card KX TDE0111 RMT card refer to 3 3 3 RMT Card KX TDA0196 2 4 1 5 3 SD Memory Card LEDs SD Memory Card Slot Cover Reset Button LAN Port MNT Port BGM MOH Pager MPR ID Number MNT Port L...

Page 61: ...moved and taken away from the PBX by a third party Therefore do not allow unauthorized access to prevent data leakage Do not remove the SD Memory Card while power is supplied to the PBX Doing so may c...

Page 62: ...hing In communication 100 Yellow Data transmission speed indication OFF 10 Mbps ON 100 Mbps LAN 1 LINK Green Link status indication OFF Off line ON Linked normally Flashing In communication 100 Yellow...

Page 63: ...n keys and four 8 Channel IP Proprietary Telephone activation keys preinstalled Compliant with ITU T G 729A and G 711 codec methods To be mounted on the IPCMPR card DSP4 Card DSP16 Card DSP64 Card Scr...

Page 64: ...installing the DSP card hold down the shaded areas of the card to connect it firmly 64 Installation Manual Document Version 2011 10 3 3 2 DSP4 Card KX NCP1104 DSP16 Card KX TDE0110 and DSP64 Card KX T...

Page 65: ...on with the PBX ITU T V 90 support To be mounted on the IPCMPR card RMT Card IPCMPR Card Screws inside Accessories and User supplied Items Accessories included Screws 2 User supplied not included none...

Page 66: ...al 16 Channel SIP CO Line Card V SIPGW16 Virtual Card for 16 channel SIP CO line Compliant with RFC 3261 3262 3264 3311 3581 3960 and 4028 protocols Also supports T 38 protocol Virtual 32 Channel VoIP...

Page 67: ...UTION To reduce the risk of fire use only No 26 AWG or larger e g 24 AWG UL Listed or CSA Certified Telecommunication Line Cord Note For details about power failure transfer refer to 3 12 1 Power Fail...

Page 68: ...tus indication OFF Power Off Green ON Normal all ports are idle Green Flashing 60 times per minute Normal a port is in use Red ON Fault includes reset Red Flashing 60 times per minute Out of Service 6...

Page 69: ...he CO line directly T1 ports are SELV ports and should only be connected to SELV services Note T1 Card must be installed behind an FCC registered and UL or CSA NRTL listed CSU To confirm the CO line c...

Page 70: ...is in use Red ON Fault includes reset Red Flashing 60 times per minute Out of Service SYNC ERR Red Non synchronization status indication OFF Normal ON Out of synchronization RAI Red RAI signal status...

Page 71: ...al service card to the CO line through an NT1 do not connect to the U interface of the CO line directly PRI ports are SELV ports and should only be connected to SELV services Note To confirm the CO li...

Page 72: ...Red Flashing 60 times per minute Out of Service SYNC ERR Red Non synchronization status indication OFF Normal ON Out of synchronization RAI Red RAI signal status indication OFF Normal ON Alarm Clock S...

Page 73: ...5 LED To extensions Accessories and User supplied Items Accessories included none User supplied not included RJ45 connector Note For details about power failure transfer refer to 3 12 1 Power Failure...

Page 74: ...l all ports are idle Green Flashing 60 times per minute Normal a port is in use Orange Flashing Detection of PT interface CS connection when starting up the PT interface CS Red ON Fault includes reset...

Page 75: ...3 D1 Data port High 4 5 Reserved 6 D2 Data port Low 7 8 Reserved LED Indications Indication Color Description CARD STATUS Green Orange Red Card status indication OFF Power Off Green ON Normal all port...

Page 76: ...3 D1 Data port High 4 5 Reserved 6 D2 Data port Low 7 8 Reserved LED Indications Indication Color Description CARD STATUS Green Orange Red Card status indication OFF Power Off Green ON Normal all por...

Page 77: ...Connector No Signal Name Function 1 8 T R 1 3 Reserved 4 T Tip 5 R Ring 6 8 Reserved LED Indications Indication Color Description CARD STATUS Green Red Card status indication OFF Power Off Green ON No...

Page 78: ...Connector No Signal Name Function 1 8 T R 1 3 Reserved 4 T Tip 5 R Ring 6 8 Reserved LED Indications Indication Color Description CARD STATUS Green Red Card status indication OFF Power Off Green ON N...

Page 79: ...um battery is used in the OPB3 card There is a risk of explosion if the battery is replaced with the incorrect type Dispose of used batteries according to the manufacturer s instructions LED Indicatio...

Page 80: ...o doorphones 10 pin 8 pin DPH4 Card Accessories and User supplied Items Accessories included Screws 3 10 pin terminal block 1 8 pin terminal block 1 User supplied not included Copper wire Note For det...

Page 81: ...com2 Doorphone 2 receive 7 DP1 Doorphone 1 transmit 8 com1 Doorphone 1 receive 10 pin Terminal Block No Signal Name Function 10 1 1 2 Reserved 3 OP4b Door opener 4 4 OP4a Door opener 4 com 5 OP3b Door...

Page 82: ...To external relays 1 2 Accessories and User supplied Items Accessories included Screws 3 10 pin terminal block 1 8 pin terminal block 1 User supplied not included Copper wire Note For details about c...

Page 83: ...trol 2 6 C2a Control 2 com 7 C1b Control 1 8 C1a Control 1 com 10 pin Terminal Block No Signal Name Function 10 1 1 2 Reserved 3 OP4b Opener 4 4 OP4a Opener 4 com 5 OP3b Opener 3 6 OP3a Opener 3 com 7...

Page 84: ...r and common lines are connected to the EIO4 card for each external sensor The PBX detects input from the sensor when the signal is under 100 W Connection Diagram External Sensor sensor common I O EIO...

Page 85: ...Accessories included Screws 3 User supplied not included none Note To establish a conference call involving 6 to 8 parties install an ECHO16 card and enable echo cancellation for conferences using the...

Page 86: ...ssage card To be mounted on the OPB3 card OPB3 Card inside MSG4 Card Screws Accessories and User supplied Items Accessories included Screws 3 User supplied not included none 86 Installation Manual Doc...

Page 87: ...s of the OPB3 card is In Service INS and then initialize the ESVM card For details about the initialization procedure refer to 2 5 4 Tool Simplified Voice Message Delete All Recording in the PC Progra...

Page 88: ...62 ft 22 AWG 830 m 2723 ft CAT 5 720 m 2362 ft Cable Maximum Distance 26 AWG 140 m 459 ft 24 AWG 229 m 751 ft 22 AWG 360 m 1181 ft CAT 5 229 m 751 ft Cable Maximum Distance 26 AWG 698 m 2289 ft 24 AWG...

Page 89: ...DPT APT DSS Console SLT DLC16 DLC8 Cards indicates that the extension card supports the terminal Document Version 2011 10 Installation Manual 89 3 8 1 Maximum Cabling Distances of the Extension Wirin...

Page 90: ...arallel connection eXtra Device Port XDP mode must be disabled for that port through system programming Refer to 13 1 2 Paralleled Telephone and 5 1 7 Extension Port Configuration in the Feature Manua...

Page 91: ...nformation Using a Modular T Adaptor To DHLC4 card SLT DPT Modular T Adaptor 4 conductor wiring cord Connect pins D1 and D2 2 conductor wiring cord Connect pins T and R Using an EXtra Device Port With...

Page 92: ...wiring cord Connect pins T R D1 and D2 TO MAIN UNIT PABX TO TEL With Other DPT To DHLC4 card DPT SLT To DHLC4 card To SLT 2 conductor wiring cord Connect pins T and R 4 conductor wiring cord Connect p...

Page 93: ...rallel connection is not possible Refer to 13 1 2 Paralleled Telephone and 5 1 7 Extension Port Configuration in the Feature Manual for further information With KX DT300 Series DPT Using a Modular T A...

Page 94: ...DLC8 DLC16 card To DHLC4 card for connection of SLT To SLT Slave DPT Master DPT Back View of DPTs To DLC8 DLC16 card To DHLC4 card for connection of SLT TO MAIN UNIT PABX TO MAIN UNIT PABX TO TEL TO T...

Page 95: ...ng cord Connect pins D1 and D2 2 conductor wiring cord Connect pins T and R Slave DPT Master DPT TO MAIN UNIT PABX TO TEL TO MAIN UNIT PABX Back View of DPTs To DLC8 DLC16 card To DHLC4 card for conne...

Page 96: ...ve DPT Master DPT To SLT TO MAIN UNIT PABX TO TEL TO TEL TO MAIN UNIT PABX Back View of DPTs To DLC8 DLC16 card To DHLC4 card for connection of SLT To DLC8 DLC16 card To DHLC4 card for connection of S...

Page 97: ...nnected to the DPTs Note The operating system of the PC required for first party call control depends on your CTI application software For details refer to the manual for your CTI application software...

Page 98: ...ener External Sensor External Relay Device Cable Maximum Distance 26 AWG 70 m 230 ft 24 AWG 113 m 371 ft 22 AWG 180 m 590 ft CAT 5 113 m 371 ft Installing the Doorphone KX T30865 KX T7765 KX T7775 Not...

Page 99: ...ds of screws are included with the doorphone Please choose the appropriate kind for your wall type when a doorphone plate has been fixed to the wall when you wish to install the doorphone directly ont...

Page 100: ...door openers external sensors and external relays Refer to 3 7 2 DPH4 Card KX TDA0161 and 3 7 3 EIO4 Card KX TDA0164 for pin assignments Doorphone Door Opener External Sensor External Relay Device 2 A...

Page 101: ...10 m 32 ft CAT 5 10 m 32 ft 5 m 16 ft 2 m 6 ft Back MNT Port RS 232C PC via MNT Port A PC can be connected to the PBX via the MNT port of the IPCMPR card It is used for system programming diagnostics...

Page 102: ...sed for system programming SMDR diagnostics and external system database storage save load functions When using special accessories such as cable the user should use those specified in this installati...

Page 103: ...XD input Conveys signals from the printer or the PC Transmit Data TXD output Conveys signals from the unit to the printer or the PC A Mark condition is held unless data or BREAK signals are being tran...

Page 104: ...is ready to receive data from the unit The unit does not attempt to transfer data or receive data when circuit CS CTS is OFF Frame Ground FG Connects to the unit frame and the ground conductor of the...

Page 105: ...10BASE T 100BASE TX CAT 5 or higher cable Make sure that all the CAT 5 cables in use are not over 100 m 328 ft in length Make sure to create a spanning tree for LAN connection in order to prevent loop...

Page 106: ...ions Analog CO line card LCOT4 1 PFT port Extension card DHLC4 1 PFT port To 1 analog CO line card connect only 1 extension card Note By programming the PBX a CO line conversation established during p...

Page 107: ...e Function 1 8 R T 1 3 Reserved 4 R Ring 5 T Tip 6 8 Reserved RJ45 Connector Pin Assignments for Extension Card PFT Port No Signal Name Function 1 8 T R 1 3 Reserved 4 T Tip 5 R Ring 6 8 Reserved Docu...

Page 108: ...BX again Otherwise your programmed data is cleared To restart the PBX refer to 5 1 4 Using the Reset Button The power supply cord is used as the main disconnect device Ensure that the AC outlet is loc...

Page 109: ...as all optional service cards will be initialized to the default values The DPTs should show the time as 01 00 Note When initializing the PBX the built in ESVM card will also be initialized Therefore...

Page 110: ...lines to the PBX To confirm that the CO lines are successfully connected dial 3 7 CO line number 3 digits on a PT or press the PT s S CO button You will hear a dial tone if the CO line is available a...

Page 111: ...Section 4 Guide for the Maintenance Console Explains the installation procedure structure and basic information of the Maintenance Console Document Version 2011 10 Installation Manual 111...

Page 112: ...am and administer the PBX by PC you need to install the Maintenance Console onto the PC This section describes overview and installation of the Maintenance Console only Menu Bar System Menu Note The c...

Page 113: ...232C Port CAUTION To protect the system keep the following in mind 1 Make sure that both connector cases frame ground of the RS 232C cross cable shielded cable are conductive If they are not conducti...

Page 114: ...xternal modem using a grounding wire in order to prevent difference in the electrical potentials After connecting the PBX and the external modem set the power switch of the external modem to ON then t...

Page 115: ...o your PC 2 Double click the setup file to run the installer 3 Follow the on screen instructions provided by the installation wizard Starting the Maintenance Console and Assigning the Basic Items Quic...

Page 116: ...not remove the SD Memory Card while power is supplied to the PBX Doing so may cause the PBX to fail to start when you try to restart the system Notice During a long programming session it is highly r...

Page 117: ...t perform any shutdown operation or enter the power saving system standby mode while the Maintenance Console is connected to the PBX To perform either of the operations above first close the connectio...

Page 118: ...118 Installation Manual Document Version 2011 10 4 3 1 Installing and Starting the Maintenance Console...

Page 119: ...Section 5 Troubleshooting This section provides information on the PBX and telephone troubleshooting Document Version 2011 10 Installation Manual 119...

Page 120: ...in the IP network IP PTs SIP Extensions do not operate DSP card malfunction Replace the corresponding card IPCMPR card malfunction Replace the IPCMPR card be sure to turn off the PBX when replacing No...

Page 121: ...e power switch and then unplug the PBX After 5 minutes plug the PBX back in and turn the power switch back on Noise on external paging Induced noise on the wire between the PBX and the amplifier Use a...

Page 122: ...connection Make sure that an 8 pin twisted pair cable is used for connection Make sure that none of the CAT 5 cables in use are over 100 m 328 ft in length Make sure that a straight cable is used for...

Page 123: ...ION If a telephone equipped with an A A1 relay is connected to the PBX set the A A1 relay switch of the telephone to OFF Use the correct cord the inner 2 wires are for T R PBX The T R is connected to...

Page 124: ...onnect the CO line to the T1 R1 or T2 R2 of the telephone jack using 2 conductor wiring T2 R1 T1 R2 CO line PBX CO line is connected to the T2 R1 PBX CO line T2 R1 T1 R2 No Can you dial out on a CO li...

Page 125: ...server Disable DHCP and re enter settings as appropriate Whenever you try to make calls using a SIP Extension a busy tone is heard The status of the port that the SIP Extension is connected to is Out...

Page 126: ...ible Buttons in the Feature Manual The KX HGT100 does not work properly or some features cannot be performed using KX HGT100 The firmware of the KX HGT100 and the MPR software file version of the PBX...

Page 127: ...on hold are terminated Calls on exclusive hold are terminated Calls in progress are terminated Call park is cleared Other data stored in memory except the above are not cleared Be aware that pressing...

Page 128: ...essage Detail Recording SMDR 07 01 01 10 37AM MJ ALM 000 10000 MPR WDT overflow 07 01 01 11 07AM MN ALM 010 10000 AC power down 07 01 01 03 55PM MN ALM 301 10501 Digital trunk RAI reception 1 2 3 4 5...

Page 129: ...o 08 Virtual Extension Slots ZZ Port number For optional service cards except OPB3 card Port number 01 to 16 will be displayed For OPB3 card Sub slot number 1 to 3 port number 1 to 4 will be displayed...

Page 130: ...130 Installation Manual Document Version 2011 10 5 1 5 Troubleshooting by Error Log...

Page 131: ...Section 6 Appendix Document Version 2011 10 Installation Manual 131...

Page 132: ...n History 6 1 1 PBMPR Software File Version 1 01xx Changed Contents 4 3 1 Installing and Starting the Maintenance Console 132 Installation Manual Document Version 2011 10 6 1 1 PBMPR Software File Ver...

Page 133: ...n Unit Using a V IPCS4 Card for DECT 6 0 Portable Station Virtual 4 IP Cell Station Interface Card V IPCS4 Changed Contents 1 1 2 System Connection Diagram 1 3 3 System Capacity 2 1 1 Activation Keys...

Page 134: ...ile Version 4 1xxx Changed Contents 1 3 3 System Capacity 2 1 1 Activation Keys 2 1 2 Activation Key Code and Key Management System 134 Installation Manual Document Version 2011 10 6 1 3 PBMPR Softwar...

Page 135: ...onal Service Cards Maximum CO Lines and Extensions Maximum Terminal Equipment Digital EXtra Device Port Digital XDP Connection Capacity Power Supply Unit Capacity 2 1 1 Activation Keys 3 3 1 IPCMPR Ca...

Page 136: ...136 Installation Manual Document Version 2011 10 6 1 4 PBMPR Software File Version 5 0xxx...

Page 137: ...Index Document Version 2011 10 Installation Manual 137...

Page 138: ...ation Key Code 43 Activation Key File 39 44 Activation Key for CA ACD Monitor for 1 ICD Supervisor KX NCS2301 40 Activation Key for CA PRO for 1 User KX NCS2201 40 Activation Key for CA PRO for 10 Use...

Page 139: ...anced Version 40 KX TDA0161 4 Port Doorphone Card 23 80 KX TDA0164 4 Port External Input Output Card 23 82 KX TDA0166 16 Channel Echo Canceller Card 23 85 KX TDA0191 4 Channel Message Card 23 86 KX TD...

Page 140: ...28 Troubleshooting Connection 123 Troubleshooting Installation 120 Troubleshooting Operation 125 Troubleshooting Using the Reset Button 127 U Unpacking 48 V V IPCS4 Virtual 4 IP Cell Station Interface...

Page 141: ...Document Version 2011 10 Installation Manual 141 Notes...

Page 142: ...of the carton DO NOT send the product to the Executive or Regional Sales offices They are NOT equipped to make repairs Product Service Panasonic Factory Service Centers for this product are listed in...

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