Panasonic KX-NCP1000 Operating Manual Download

Page: 210 / 236

Problem

Remedy

I cannot send a call waiting tone to the
dialed extension.

•

The other party has not set the Call Waiting feature.

(

1.3.13 Call Waiting Tone, 1.3.46 OHCA

(Off-hook Call Announcement), 1.3.77 Whisper
OHCA)

•

The other party has set Data Line Security.

(

1.3.18 Data Line Security)

I forgot the password.

•

Ask the manager to assist you.
(

2.1.1 Dial Tone Transfer)

The background music started suddenly.

•

Turn off the music.

(

1.3.5 BGM (Background Music), 2.1.2 External

BGM (Background Music))

I do not want to display a number which is
stored in memory.

•

Conceal the number.

(

Storing New Names and Numbers,

3.1.4 Customizing the Buttons)

I want to confirm my extension number.

•

(

Your Extension Number in 1.1.1 Before

Operating the Telephones)

The date and time are not correct.

•

Set the date and time by system programming.

(

[000] Date & Time in 3.3.2 System

Programming)

The display is not shown well.

•

Change the Display contrast level.

(

3.1.2 Personal Programming)

I want to distinguish the tones.

•

(

To distinguish the ringing tones for each CO, ICD

Group, PDN, SDN, or INTERCOM button (Digital
proprietary telephone only), 3.1.4 Customizing the
Buttons)

The MESSAGE button light lit.

•

Another extension left you a message waiting
indication while you were on the phone or away
from your desk.

An SDN button on my extension does not
work.

•

A PDN button is not assigned on the extension
corresponding to your SDN button.

Create a PDN button on the desired extension.

(

3.1.4 Customizing the Buttons)

I cannot use the secondary Ethernet port.

•

If you are using a KX-NT500 series telephone,
check whether ECO mode is enabled (see "
Display" in "1.1.1 Before Operating the
Telephones"). If it is enabled, ask your dealer to
disable ECO mode.
For other types of IP-PTs, consult your dealer.

210

Operating Manual

Document Version 2013-05

4.1.1 Troubleshooting

Summary of Contents for KX-NCP1000

Page 1: ...sing this product and save this manual for future use KX NCP500 KX NCP1000 PBMPR Software File Version 7 0000 or later KX TDE100 KX TDE200 PMMPR Software File Version 7 0000 or later KX TDE600 PGMPR Software File Version 7 0000 or later Document Version 2013 05 Model No KX NCP500 KX NCP1000 KX TDE100 KX TDE200 KX TDE600 ...

Page 2: ...r phones with the PBX Cellular phones can make and receive calls as if they were registered extensions Cellular Phone Features This PBX optionally supports a Portable Station PS system PSs can be used in the PBX with other wired telephones Wireless System 1 6 Cellular Phone Features Page 166 1 3 78 Wireless XDP Parallel Mode Page 151 You can set incoming calls to be redirected to your message box ...

Page 3: ...T IP Proprietary Telephone PS Portable Station PT Proprietary Telephone SIP Extension Session Initiation Protocol Extension SLT Single Line Telephone KX NT500 series mean KX NT543 KX NT546 and KX NT560 The illustrations of the PBX are based on the KX NCP500 The following icons are used frequently Conditions Hints Notice This PBX supports SIP Session Initiation Protocol Extensions However some PBX ...

Page 4: ... a SIP Extension please read the following notes a The following features are available for SIP Extension users Making calls Answering calls Holding calls Transferring calls You cannot go on hook before the transferred party answers b The available operations using feature numbers are limited Refer to the telephone types displayed at the top left of each operation c A KX HGT100 user can access som...

Page 5: ...re owned by the Bluetooth SIG Inc and any use of such marks by Panasonic Corporation is under license All other trademarks identified herein are the property of their respective owners Document Version 2013 05 Operating Manual 5 Feature Highlights ...

Page 6: ...nt damage to property The notices are classified as follows according to the severity of injury or damage WARNING This notice means that misuse could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property 6 Operating Manual Document Version 2013 05 Safety Notices ...

Page 7: ...xtension cords etc are used in a manner that exceeds their rated capacity they emit large amounts of heat which could cause a fire Regularly clean dust off of all equipment Excessive amounts of dust can lead to fire or electric shock and may impair the performance of the product Unplug the product from the wall outlet and contact your dealer in the following cases a When the power supply cord or p...

Page 8: ...heating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface while in use The product should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to det...

Page 9: ... of that information becomes the responsibility of the customer Before disposing of the PC or other external device ensure that data cannot be retrieved from it by formatting the hard disk and or rendering it physically unusable Notice SAFETY REQUIREMENTS For All Telephone Equipment Read and understand all instructions For the PBX Keep the unit away from heating appliances and devices that generat...

Page 10: ...nt Instructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ...

Page 11: ...iod expires the following buttons on the Operation Screen will become unavailable Recording TAM Voice Memo Text Memo Speed To continue using any of the corresponding features after the trial period please purchase KX TDA0350 PC Phone 5 licenses Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material special handling may apply See www d...

Page 12: ...2 04DU9 BN DN 1KN 1SN Service Order Code KX NCP500 KX NCP1000 9 0F 6 0P KX TDE100 KX TDE200 9 0F 6 0P KX TDE600 9 0F 6 0P Required Network Interface Jack KX NCP500 KX NCP1000 RJ45S RJ48C KX TDE100 KX TDE200 RJ21X RJ48C RJ2HX KX TDE600 RJ21X RJ48C 2 Ringer Equivalence Number REN The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephon...

Page 13: ...uipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful int...

Page 14: ... Do Not Disturb 71 1 3 21 Door Open 74 1 3 22 Doorphone Call 75 1 3 23 EFA External Feature Access 76 1 3 24 Executive Busy Override 76 1 3 25 Extension Dial Lock 78 1 3 26 Extension Feature Clear 79 1 3 27 Extension PIN Personal Identification Number 80 1 3 28 External Relay 81 1 3 29 External Sensor 82 1 3 30 FWD Call Forwarding 82 1 3 31 Hands free Answerback 89 1 3 32 Hands free Operation 90 1...

Page 15: ...67 Time Service 138 1 3 68 Verification Code Entry 139 1 3 69 VOICE MAIL FEATURES 139 1 3 70 Voice Mail Features LCS Live Call Screening 140 1 3 71 Voice Mail Features Two way Record 142 1 3 72 Voice Mail Features Voice Mail Integration 143 1 3 73 Wake up Call 145 1 3 74 Walking COS 146 1 3 75 Walking Extension 147 1 3 76 Walking Extension Enhanced 148 1 3 77 Whisper OHCA 150 1 3 78 Wireless XDP P...

Page 16: ...KX NCP500 KX NCP1000 PBMPR Software File Version 5 0xxx 224 4 4 4 KX NCP500 KX NCP1000 PBMPR Software File Version 6 0xxx 225 4 4 5 KX NCP500 KX NCP1000 PBMPR Software File Version 7 xxxx 225 4 4 6 KX TDE100 KX TDE200 PMMPR Software File Version 2 01xx 225 4 4 7 KX TDE100 KX TDE200 PMMPR Software File Version 3 0xxx 226 4 4 8 KX TDE100 KX TDE200 PMMPR Software File Version 4 1xxx 226 4 4 9 KX TDE1...

Page 17: ...ection 1 Operation This chapter shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX Document Version 2013 05 Operating Manual 17 ...

Page 18: ...e buttons on the connected proprietary telephone If you use a Panasonic proprietary telephone which does not have feature buttons you may change one of the unused flexible buttons to a feature button Refer to 3 1 4 Customizing the Buttons Registration for your Portable Station PS SIP Extension Your PS SIP Extension must be registered with the PBX and assigned an extension number before initial use...

Page 19: ...efer to 1 4 Display Features Your Extension Number If you use a Panasonic display proprietary telephone you can check your own extension number on the display Press the TRANSFER button or Soft S1 button while on hook ECO mode If you use a KX NT543 KX NT546 or KX NT560 IP PT in ECO mode the ECO icon is shown on the display during programming mode refer to 3 1 4 Customizing the Buttons For more info...

Page 20: ...tton To start talking lift the handset Press TALK button Press the Call button on the Doorphone On hook One of the following Hang up Press the SP PHONE button Press the MONITOR button Press CANCEL button Press the hookswitch lightly Press the corresponding feature button on the proprietary telephone Talk desired no Enter the required number Example account code Enter the account code You will hear...

Page 21: ...d incoming call distribution group for making or receiving calls Message Used to leave a message waiting indication or call back the party who left the message waiting indication Message for Another Extension Used to have a Message button for another extension Call Forwarding FWD Do Not Disturb DND Both calls Used to forward all calls to a specified destination or refuse FWD DND Outside calls Used...

Page 22: ...tch between the CLIP and CLIR services Connected Line Identification Restriction COLR Used to switch between the COLP and COLR services Headset Used to talk using the headset Time Service Switching Mode Automatic Manual Used to switch the time service mode Automatic or Manual Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the ...

Page 23: ...mary Directory Number PDN Used to make and receive both outside and intercom calls Secondary Directory Number SDN Used to show the current status of another extension call the extension and pick up or transfer calls to it Document Version 2013 05 Operating Manual 23 1 1 1 Before Operating the Telephones ...

Page 24: ...are explained on Icon Descriptions Conditions Hints Programming References The related or required programming is noted For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Calling Another Extension Intercom Call To call using a directory refer to 1 4 3 Directories 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the s...

Page 25: ...X T7633 Router PC CS PS Wireless Phone Fax Machine PC USB APT DPT CTI Server PC PC SLT DSS Console DSS Console IP PT SIP Extension Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN PC USB KX DT300 KX DT300 KX DT346 KX DT343 IP Softphone CA 3 Client PC PS IP CS 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant Document Version ...

Page 26: ...ils refer to 1 3 50 PDN Primary Directory Number SDN Secondary Directory Number Extension To call using a directory refer to 1 4 3 Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation...

Page 27: ...one of the following methods Automatic Line Access Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 9 L CO outside phone no PT SLT PS SIP Extn CO Line Group Access Off hook Talk Press G CO or enter CO line group access number and then CO line group number 2 digits Dial outside phone number outside phone no OR G CO 8 CO line group no PT SLT PS SIP Extn Doc...

Page 28: ...hook press the FLASH RECALL button It will re access the CO line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation Customizing Your Phone 3 1...

Page 29: ...ress the Answer button Customizing Your Phone 3 1 2 Personal Programming Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 4 Customizing the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number SD...

Page 30: ...1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message To set Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out until 1 Will Return Soon 9 7 8 In a Meeting Extension no Hour Minute Month Day PT SLT PS SIP Extn Off hook Enter 750 7 5 0 On hook Enter C Tone To c...

Page 31: ...utside phone no Seize CO line before entering outside phone number D Tone 9 4 Account OR PT SLT PS SIP Extn SIP phone users will not hear the D Tone A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up Account codes may use the digits 0 through 9 Depending on the settings of your PBX you may be...

Page 32: ...ing is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customizing Your Phone 3 1 2 Personal Programming Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 1 3 4 Automatic Callback Busy Camp on If a dialed extension or a desired CO line is busy you can set the telephone to receive callback ri...

Page 33: ...R B Tone To answer the callback ringing from an idle CO line Off hook PT SLT PS Talk Dial outside phone number outside phone no While hearing a callback ringing If you do not answer the callback ringing within 10 seconds this feature will be canceled Automatic Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Document Version 2013 05 Operating Manual 33 1 3 4 Automatic Callback B...

Page 34: ... may be required for some IP PT users to listen to background music 1 3 6 Call Hold There are two types of hold The difference between them is whether other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can be alternated ask your manager what the current mode is For users of SIP Extensions The holding operation for SIP Extension users may differ from the steps ...

Page 35: ...SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP Extn During a conversation On hook HOLD Press HOLD Document Version 2013 05 Operating Manual 35 1 3 6 Call Hold ...

Page 36: ...outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Enter 51 holding extension no OR DSS 0 5 1 5 Press flashing CO or INTERCOM or enter 50 C Tone OR CO OR INTERCOM Press CO or enter 53 and then held line number 3 digits CO held line no 3 5 OR A confirmation tone is heard A confirmation tone is heard SIP Extn HO...

Page 37: ...DN button refer to 1 3 50 PDN Primary Directory Number SDN Secondary Directory Number Extension 1 3 7 Call Monitor A preprogrammed extension user can listen to the ongoing conversation of a busy extension user After pressing a DSS button you can check the caller information of the call to another extension on the display Then you can choose to monitor the call if necessary To monitor PT SLT PS Ent...

Page 38: ...omatically During a conversation Press TRANSFER PT PS On hook Enter 52 parking zone no OR Specified Auto If you hear a busy tone enter another parking zone number or press again 2 5 TRANSFER C Tone During a conversation Press Recall hookswitch SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no 2 5 C Tone Cal...

Page 39: ...a call you can perform other operations Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Call Park button or Call Park Automatic Park Zone button 1 3 9 Call Pickup Call Pickup Call Pickup Deny Call Pickup You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk The following types of pickup are available Group Call...

Page 40: ...ton again Off hook Talk PT PS Press flashing DSS DSS Press DSS again DSS A busy tone is heard and the caller information of the call to another extension is displayed If you receive a call waiting tone you can ask a third party to pick up your second call with Directed Call Pickup Call Pickup Deny You can deny or allow other people to pick up your calls Off hook On hook Enter 1 to deny or 0 to all...

Page 41: ... a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press Recall hookswitch extension no Press Recall hookswitch C Tone The other party will be on hold To leave the conversation and then let the two parties talk PT PS Talk to the other party During a conversation Press TRANSFER TRANSFER Press TRANSFER TRANSFER C Tone On hook Press DSS or dial ...

Page 42: ... are off hook at that time you will hear an alarm tone If an outside call is not answered within a specified time it is automatically disconnected This feature is not available when transferring to an outside party using the SIP service For users of SIP Extensions Even if your telephone has a TRANSFER button you cannot use it to transfer calls Please make sure to use the HOLD button The transfer o...

Page 43: ...s the HOLD button or TRANSFER button KX HGT100 once or twice depending on the telephone being used you can return to the held call and the call with the transferred party will be disconnected For the transfer operation using an SDN button refer to 1 3 50 PDN Primary Directory Number SDN Secondary Directory Number Extension To transfer with one touch One touch Transfer During a conversation with an...

Page 44: ... Press TRANSFER Dial outside phone number CO line outside phone no TRANSFER C Tone On hook Talk During a conversation SLT Press Recall hookswitch Dial outside phone number C Tone Seize CO line CO line outside phone no On hook Talk During a conversation SIP Extn Dial outside phone number outside phone no Seize CO line CO line This step can be omitted when using KX HGT100 Press HOLD or TRANSFER for ...

Page 45: ...s press the TRANSFER button corresponding CO ICD Group or INTERCOM button or the hookswitch Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Direct Station Selection DSS button Transferring to an Outside Party Using the SIP Service To transfer a call with announcement Attended Transfer On hook Talk During a conversation PT PS Press TRANSFER Dial outside phone number outside ph...

Page 46: ...ervice provider You cannot return to the held call after dialing the destination s number Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a One touch Dialing button store the Blind Transfer feature number 1 3 12 CALL WAITING FEATURES Call Waiting BSS Busy Station Signaling Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company Call Waiting BSS Busy ...

Page 47: ...necting the current call or placing it on hold One of the following notification methods can be assigned for each extension depending on the type of telephone being used Default Call Waiting Tone Call Waiting Tone A call waiting tone is heard through the built in speaker of PT or handset of SLT 1 3 13 Call Waiting Tone Off hook Call Announcement OHCA The caller s voice is heard through the built i...

Page 48: ...ne Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone After talking to the new party second call you can disconnect 2 1 or hold 2 2 it and then retrieve the first call 2 1 To disconnect the second call and then talk to the original party PT PS During a conversation Off hook On hook Talk to the original party OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INT...

Page 49: ... it and then talk to the new party again PT PS Press HOLD During a conversation Disregard this step if both parties are extensions HOLD Talk to the original party Off hook On hook Talk to the new party OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM Document Version 2013 05 Operating M...

Page 50: ... on each feature refer to 1 3 13 Call Waiting Tone 1 3 46 OHCA Off hook Call Announcement or 1 3 77 Whisper OHCA The caller s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered Customizing Your Phone 3 1 2 Personal Programming Call Waiting Tone Type Selection If you select Tone 1 you will hear the same tone for Call Waiting from an outside party a...

Page 51: ...roprietary telephones must be set to External Feature Access FEFA mode through system programming The caller s telephone number will not be displayed on telephones or wireless phones connected to SLT ports Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit an External Feature Access EFA button 1 3 13 Call Waiting Tone During a conversation you can be informed of a waiting call wit...

Page 52: ...from a PT refer to 3 1 2 Personal Programming For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 14 Character Entry You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be programmed 52 Operating Manual Document Version 2013 05 1 3 14 Character Entry ...

Page 53: ...Table 1 Standard mode Document Version 2013 05 Operating Manual 53 1 3 14 Character Entry ...

Page 54: ...two or more characters that use the same button consecutively e g G and I you must press this button or the FWD DND button after entering the first character If the SELECT button is pressed the characters for each button will be displayed in reverse order To toggle between Table 1 and Table 2 when using a KX T7600 series DPT press the leftmost soft button 54 Operating Manual Document Version 2013 ...

Page 55: ...PS Talk with multiple parties During a conversation desired phone no Talk to the new party CONF Press CONF or TRANSFER OR CONF TRANSFER C Tone C Tone Dial desired phone number desired phone no PT PS Talk with multiple parties Enter 3 Press TRANSFER Talk to the new party 3 During a conversation Seize CO line before dialing outside phone number TRANSFER Press TRANSFER TRANSFER C Tone Document Versio...

Page 56: ...party during a two party conversation PT PS Press HOLD During a conversation HOLD Press flashing CO PDN or SDN Talk to the new party Press CONF or TRANSFER OR CONF TRANSFER Talk to the original party Press flashing CO ICD Group PDN SDN or INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties OR TRANSFER 3 CONF C Tone CO SDN PDN OR OR ...

Page 57: ...add another party on hold to a conference PT PS During a 3 to 7 party conference Press flashing CO ICD Group PDN or SDN corresponding to the party on hold Talk with multiple parties Press CONF CONF Press CONF CONF C Tone OR CO OR ICD Group SDN PDN OR To talk to two parties alternately in a three party conversation During a conversation PT PS Press TRANSFER TRANSFER Document Version 2013 05 Operati...

Page 58: ...ng a three party conversation pressing the TRANSFER button or Recall hookswitch alternates between the two other parties in the conversation You can have a conference with a maximum of eight parties comprising intercom or CO lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties SIP Extensions c...

Page 59: ...rty conference SLT Press Recall hookswitch On hook To leave a conference call involving two outside parties and have the conversation continue your extension must be enabled to transfer calls to CO lines through COS programming 1 3 16 Conference Unattended The person who originated a conference can leave the conference and allow the other parties to continue the conversation Document Version 2013 ...

Page 60: ...During a conversation On hook PT PS Time limit Both parties will hear an alarm tone before a specified timeout The originating extension user will hear an alarm tone before timeout The call is disconnected when the timer runs out unless the originating extension returns to the conference Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Conference button 60 Operating Manual Doc...

Page 61: ...ssigned in the conference group you will hear a reorder tone and cannot make a conference group call When making a conference group call to an outside party the CLIP number for that call will be the one you select for making calls to a CO line Refer to 1 3 53 Private Network Features CLIP Calling Line Identification Presentation Conference Mode If this mode is selected through system programming t...

Page 62: ...y For a caller To end a conversation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call Press FLASH RECALL TRANSFER FLASH RECALL In this case the FLASH RECALL button must...

Page 63: ...ntry codes can consist of the digits 0 through 9 When is used for an entry code no one can join a conversation that is already in progress For details refer to Join After Time Out With PTs and KX TCA185 KX TCA285 KX TCA385 KX WT125 KX WT126 PSs a conference group call can be automatically answered without going off hook This mode is selected through system programming If using an SLT the caller ca...

Page 64: ...g a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call Press FLASH RECALL TRANSFER FLASH RECALL In this case the FLASH RECALL button must be set to Flash Recall mode through system programming 64 Operating Manual Document Version 2013 05 1 3 17 Confer...

Page 65: ...ogramming the called extension can join the conversation by pressing any dial key 0 9 during the voice announcement The caller can create a wireless paging system with PSs All of the called PS users will hear the voice announcement Then any PS user can respond by pressing any dial key and their reply will be heard by all of the called parties Join After Time Out Extensions or outside telephones ca...

Page 66: ...inform the parties to be added to the conversation of the entry code in advance For an extension originating the conversation To make a conference group call with an entry code Off hook Talk PT SLT PS Dial conference group number 1 digit Enter 32 conference group no 3 2 C Tone Enter entry code max 8 digits Enter entry code 66 Operating Manual Document Version 2013 05 1 3 17 Conference Group Call ...

Page 67: ...been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached the maximum number of participants this feature cannot be used to join the conversation Starting a Conference Group Call using Hands free Answerback...

Page 68: ...ISA When outside callers access extensions in the PBX a prerecorded message greets the caller and gives information about how to access an extension You do not need the operator s assistance You may be able to access system features or call an outside party with your password depending on the security mode 68 Operating Manual Document Version 2013 05 1 3 19 DISA Direct Inward System Access ...

Page 69: ...curity Mode Enter 47 Dial your extension number or enter and then verification code Dial desired extension number 7 4 desired extension no Dial desired extension number desired extension no R B Tone DISA message R B Tone DISA message C Tone D Tone PIN Personal Identification Number your extension no verification code OR extension PIN OR verification code PIN Document Version 2013 05 Operating Manu...

Page 70: ...ne no extension PIN PIN Personal Identification Number your extension no verification code OR OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension seize...

Page 71: ...Automated Attendant service is set you can access the desired extension simply by pressing a single digit 0 9 from the options given the prerecorded message 1 3 20 DND Do Not Disturb DND Do Not Disturb DND Override Switching FWD DND Status Using Fixed FWD DND Button DND Do Not Disturb You can set this feature to prevent incoming calls from ringing at your extension This can be useful for example w...

Page 72: ...oes not work Specified extensions can override this feature and call DND extensions DND Override When making a call using an SDN button to a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside calls DND set cancel we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls because...

Page 73: ...alls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls is displayed FWD DND Press the fixed FWD DND button again to switch the status To switch the FWD DND status for intercom calls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is disp...

Page 74: ...om Calls Outside Calls OR A confirmation tone will be heard OR Enter 0 or 1 This step can be omitted 1 3 21 Door Open A preprogrammed extension can open a door from the extension From a preprogrammed extension Off hook On hook Enter doorphone number 2 digits PT SLT PS Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT PS On hook Enter 5 5 C Tone 74 Operating ...

Page 75: ... To call from the doorphone Press doorphone button Doorphone Talk C Tone To answer a call from the doorphone Off hook PT SLT PS SIP Extn To call the doorphone Talk Off hook Enter doorphone number 2 digits doorphone no Enter 31 3 1 C Tone PT SLT PS SIP Extn If no one answers a doorphone call within a specified time period the call is canceled Document Version 2013 05 Operating Manual 75 1 3 22 Door...

Page 76: ...ice code 6 0 In this case the FLASH RECALL button on a proprietary telephone must be set to External Feature Access EFA mode through system programming Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit an External Feature Access EFA button 1 3 24 Executive Busy Override Executive Busy Override Executive Busy Override Deny Executive Busy Override A preprogrammed extension can call...

Page 77: ...e C Tone Parties in the conversation Party joining the call During a conversation C Tone Talk A three party conversation is now established Press red CO PDN or SDN CO OR SDN PDN OR To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is possible for an originating extension to leave a three party conversation with an outside party ...

Page 78: ...llow other users to interrupt calls To set Off hook On hook Enter 1 to prevent or 0 to allow PT SLT PS Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone 1 3 25 Extension Dial Lock You can lock your extension so that other users cannot make unauthorized outside calls This feature is also known as Electronic Station Lockout To lock Off hook On hook PT SLT PS SIP Extn Enter 77 Enter 1 1 7 7 C Tone 78 Opera...

Page 79: ...4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If the wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize CO line before entering outside phone number C Tone D Tone PIN Personal Identification Number After you make an outside call Extension Dial Lock is automaticall...

Page 80: ...comes Enable Tone In this case dial tone 2 will be heard when you go off hook 1 3 27 Extension PIN Personal Identification Number You can assign a password to each extension The following features require an extension PIN 1 Screening calls 1 3 70 Voice Mail Features LCS Live Call Screening 2 Prohibiting other people from seeing your personal speed dialing directory call log and SVM log Display Loc...

Page 81: ...ion PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly Valid numbers for an extension PIN are 0 through 9 If the wrong extension PIN is entered for a preprogrammed number of times the P...

Page 82: ...ensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call Off hook PT SLT PS On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop 1 3 30 FWD Call Forwarding FWD Call Forwarding FWD DND Settings Using Fixed FWD DND Button 82 Operating Manual Document Version 2013 05 1 3 30 FWD Call ...

Page 83: ...or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times You can set the floating extension number of a voice mail group or the ESVM card as a forward destination You can set your cellular phone as the forward desti...

Page 84: ...y after entering 0 To set Follow Me from another extension PT SLT PS your extension no On hook Dial your extension number Enter 7 or 8 7 8 Follow Me Follow Me Cancel Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire C Tone It is not possible to set Follow Me from a SIP Extension However it is possible to set it on a SIP Extension from another exte...

Page 85: ...ICD Group extension no Off hook 5 6 4 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter CO line access number and then outside phone number OR destination extension no Max 32 digits outside phone no CO line access no C Tone ICD Group Incoming Call Distribution Group For Cancel go on hook directly after en...

Page 86: ...ls are also forwarded to the destination assigned for outside calls When intercom calls are set to be handled differently from outside calls forwarding type forward destination we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls and or Group FWD Outside calls and Group FWD Intercom calls because a the light patterns of the FWD DND Both calls button including...

Page 87: ...oup Virtual PS A virtual PS is a dedicated extension number assigned to a non existent portable station PS to allow access to outside destinations such as a cellular phone Virtual PS Extn No 301 Extn 101 Talk Dials 301 1 3 Forward to outside destination 2 To switch FWD DND status for outside calls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD ...

Page 88: ... DND Setting Mode AUTO DIAL STORE Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted To set the timer for No Answer and Busy No Answer PT FWD DND AUTO DIAL STORE Press the fixed FWD DND button Press STORE to set While on hook when in FWD DND Setting Mode Enter time seconds 0 120 time A confirmation tone wil...

Page 89: ...nly one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs It is possible to switch the forwarding status on off of a virtual PS by entering the number 4 7 of that extension then pressing the fixed FWD DND button instead of pressing the AUTO DIAL STORE button 1 3 31 Hands free Answerback You can answer an incoming call without going off hook as soon as the li...

Page 90: ...ifficult to hear the other party s voice Increase the volume using the Navigator Key Jog Dial or Volume Key If the other party has difficulty hearing you Decrease the volume If the other party reports that your voice echoes Use the telephone in a room that has curtains carpeting or both If parts of the conversation cannot be heard If you and the other party speak at the same time parts of your con...

Page 91: ...dset Selection To talk using the headset Press SP PHONE PT SP PHONE To use the handset during a conversation using the headset PT Off hook To talk in hands free mode during a conversation using the headset PT Press red Headset Headset The Headset button light shows the current status as follows Off Headset mode off Red on Headset mode on Document Version 2013 05 Operating Manual 91 1 3 33 Headset ...

Page 92: ...om electrical appliances such as faxes radios PCs or microwaves Systems using the 2 4 GHz ISM Industrial Scientific and Medical band may interfere with this product Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause minor noise For KX NT500 series telephones users With KX NT500 series telephones you can use a Electric...

Page 93: ...caller Press Answer Talk PT While hearing a call waiting tone Answer To transfer an outside call to an extension with a one touch operation Press DSS PT During a conversation Press Release The called party answers The other party is placed on hold and the destination extension is called immediately DSS Release To end a conversation Press Release PT During a conversation Release Document Version 20...

Page 94: ...l operator can set the check in check out cleaned up Ready or Not Ready status of rooms remotely 1 3 60 Room Status Control Remote Wake up Call A hotel operator can set a timed reminder for a room remotely 1 3 73 Wake up Call 1 3 35 Hot Line You can make an outside call simply by going off hook if you have preprogrammed your phone This feature is also known as Pickup Dialing To store a phone numbe...

Page 95: ...ample as a call center The PBX has several features that support using extensions in ICD groups as follows Features Description Log in Log out You can log in to or out of an ICD group to control whether you receive calls from the group 1 3 39 ICD Group Features Log in Log out Supervisory Features An extension assigned as a supervisor supervisor extension can monitor and control the status of each ...

Page 96: ...tension number Off hook 6 Line Display PT Enter 739 3 9 7 C Tone ICD Group extension no Group Monitor On To confirm the Call Log History Press LOG Confirm the Call Log History JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 02 18 EXIT LOG SPRVS Since JAN 29 09 10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 01 06 EXIT CLEAR While the displ...

Page 97: ...res Incoming Call Queue Monitor An extension assigned as a supervisor supervisor extension can monitor the status of waiting calls to be answered in the queue for an incoming call distribution ICD group To monitor the waiting call status On hook Enter ICD Group extension number Off hook 6 Line Display PT Enter 739 3 9 7 C Tone ICD Group extension no JAN 31 08 13AM FRI 601 Sales Section Waiting Cal...

Page 98: ...n have a specified time period wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave an ICD group Log in Log out Wrap up Talk Not Ready Ready To set Log in Log out Off hook On hook PT SLT PS SIP Extn Enter 736 Log out Log in 0 1 OR Enter ICD Group exten...

Page 99: ...og out of a Specified Group Log in Log out of a Specified Group To enter leave Not Ready mode PT SLT PS SIP Extn On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone To set cancel Not Ready mode or to leave Wrap up mode To enter Ready mode PT PS Wrap up While on hook Press red or flashing red Wrap up Document Version 2013 05 Operating Manual 99 1 3 39 ICD Group Features Log ...

Page 100: ...s For more information refer to 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control For information about other ICD group features refer to 1 3 36 ICD GROUP FEATURES Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Log in Log out button a Log in Log out of a specified group button or a Wrap up button 1 3 40 ICD Group Features Log in Log out Monitor and Remote C...

Page 101: ...SPRVS 6 Line Display PT While in Log in Log out monitoring mode the lights of DSS buttons for the ICD group members indicate their status as follows Off Out of the ICD group Green on Log in mode Ready The extension user is ready to answer calls Flashing Green Log in mode Not Ready The extension user is not ready to answer calls Red on Log out mode To change the Log in Log out mode Press desired DS...

Page 102: ... preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level For information about other ICD group features refer to 1...

Page 103: ...he corresponding DSS button 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control Call Log History The supervisor extension can confirm the incoming call log for the ICD group 1 3 37 ICD Group Features Call Log History for ICD Group Using these features for example if extension 101 is logged out but the user is at his her extension and Incoming Call Queue Monitor shows that a call is...

Page 104: ... as follows OFF Out of the ICD group Green on Log in mode ready to answer calls Flashing green Log in mode not ready to answer calls Red on Log out mode JAN 31 08 10AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 02 18 EXIT LOG SPRVS Date and time Floating extension number name of ICD group The number of queued calls The longest queuing time Monitoring starting date and time Tota...

Page 105: ...eiving a message waiting indication this feature is not available for SIP extensions except the KX HGT100 For KX HGT100 users refer to the Quick Reference Guide of the KX HGT100 for instructions For an extension leaving a message waiting indication To leave a message waiting indication PT SLT PS Press MESSAGE or enter 4 On hook When the called extension is busy or does not answer OR 4 MESSAGE C To...

Page 106: ...he most recent call At a called extension the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back To clear press the MESSAGE button and then press the soft button On your PT you can establish one or more Message for Another Extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call ...

Page 107: ...T OR During a conversation AUTO ANS MUTE VOICE CALL MUTE The AUTO ANS MUTE or VOICE CALL MUTE button light shows the current status as follows Off Normal Flashing red Mute If mute is used during OHCA it will become Handset Mute 1 3 45 Off hook Monitor You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset To set cance...

Page 108: ...iting Off hook Enter 0 or 2 On hook PT No call OHCA 0 2 OR Enter 731 3 1 7 C Tone OHCA is only available with certain digital proprietary telephones OHCA is not available for outside calls only call waiting tone can be set refer to 1 3 13 Call Waiting Tone A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension When a call is made from another extension a PDN ext...

Page 109: ...ake a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously A person who has been paged can answer the page at any extension To page Off hook Talk Announce Dial paging group number 2 digits Enter 33 Wait for an answer paging group no 3 3 C Tone PT SLT PS If the group which you paged is already being used for paging you hear a busy tone To answ...

Page 110: ...u can answer it if it is paging your group Paging and then Transferring a Call You can transfer a call after making paging announcements Announce Talk On hook During a conversation PT SLT PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone Press TR...

Page 111: ...phone connected in parallel will ring or not when an incoming call is received Default Ring Off hook On hook DPT Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 3 9 C Tone Even if No ring is selected calls can be made and answered on the single line telephone by lifting the handset If you go off hook while your paralleled telephone is in use the call will switch over to you Document ...

Page 112: ...One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension When a call is made from another extension a PDN extension will receive a call waiting tone The button light of each PDN SDN button shows the current status as follows Light Pattern PDN Button Status S...

Page 113: ...e using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension as normal by pressing the SDN button When an SDN button is in Standard SDN Key Mode you can dial a telephone number while hearing a dial tone instea...

Page 114: ...n a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button To transfer a call to a PDN extension On hook Talk During ...

Page 115: ...ecting preprogrammed sign in and sign out messages In a hotel type environment this feature can be used to record room information from a room extension For a list of preprogrammed messages consult your dealer To record Off hook On hook Enter 761 Enter message number 1 8 Enter parameter if required PT SLT parameter Enter 7 6 1 message no C Tone Depending on the content of the selected message you ...

Page 116: ...blished Talk C Tone Only an S CO button can be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook 1 3 53 Private Network Features CLIP Calling Line Identification Presentation When making a call through a private network you can present your preprogrammed telephone number to the called party You can select the telephone numbe...

Page 117: ... Line Identification Restriction When making a call through a private network you can select whether the called party can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Enter 7 1 Show Prevent 0 1 OR 1 7 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as...

Page 118: ...IP Extn Public Your extension OR 1 2 Enter 7 2 2 7 C Tone 1 3 56 Private Network Features COLR Connected Line Identification Restriction When receiving a call through a private network you can select whether the caller can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Show Prevent 0 1 OR 0 7 Enter 7 0 Enter 0 to show or 1 to prevent C Tone You can change the ...

Page 119: ...s of your PBX To call with one touch PT and SLT PT PS Off hook Press NDSS Talk NDSS To start monitoring another PBX extension after customizing an NDSS button go off hook press the NDSS button and go on hook The NDSS button light will show the current status as follows Off The extension is idle Red on The extension is busy Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Netwo...

Page 120: ...istrator If you have seized a CO line pressing the REDIAL button will be ignored if the last number you dialed was an extension Up to 32 digits can be stored and redialed After pressing REDIAL if you hear a busy tone again press REDIAL to retry 1 3 60 Room Status Control In a hotel type environment an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the...

Page 121: ...n Room1231 Room1232 Room1233 Room1234 Rooms 1230 and 1234 are currently in checked in status Check in button Check out button Cleaned up button c The lights of other buttons may not show their normal display d The hotel operator s extension is considered to be busy Callers to that extension will hear a busy tone To check in a guest Press Check in Dial extension number and then press ENTER or press...

Page 122: ...ne Display PT Room 1234 Confirm check out NO YES Enter Room Number EXIT ENTER To continue After check out Remote Extension Dial Lock is activated and outside calls from the room extension are restricted Refer to 2 1 5 Remote Extension Dial Lock After check out wake up call and Call Log information for the room extension are cleared automatically In addition features set on the room extension are r...

Page 123: ...d a display for each button to show what feature telephone number or extension number is assigned to it The display can also be switched to show 3 other sets Pages of 12 flexible buttons assignment by pressing the NEXT PAGE key Different features telephone numbers or extension numbers can be assigned to each button in every set This means that 48 flexible buttons are available to an extension user...

Page 124: ... call or when you seize a CO line the display automatically changes to the page that contains the green lit button After customizing each button you can set the displayed text for the button For details about customizing buttons refer to 3 1 4 Customizing the Buttons 1 3 62 Speed Dialing Personal You can store up to 100 numbers at your extension for your personal use This feature is also known as ...

Page 125: ... Your extension is assigned a message box into which callers can leave voice messages for you After callers reach your message box they will hear your personal greeting message You can record two kinds of personal greetings a normal greeting message and a greeting message for each time mode You can also play back and clear your greeting messages and the voice messages left by callers Recording a N...

Page 126: ... callers for the SVM feature reaches a certain limit the display informs you that the recording space is almost full and you will hear dial tone 3 when going off hook Dial Tone 3 1 s Operation Reference When Accessing Your Message Box After entering the SVM feature number 38 the operations below are available by entering the corresponding numbers Operation No Operation 0 To clear the normal greeti...

Page 127: ... dial key Press STORE or any dial key 0 9 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard To play back PT SLT PS KX HGT100 Off hook Enter 38 2 Enter 2 8 3 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard This step can be o...

Page 128: ...ter 38 8 Enter 8 8 3 C Tone Record message 1 0 2 3 Day Night Lunch Break Enter the desired time mode 1 Enter 1 Example You have reached John I am sorry I am out for lunch right now Please leave a message C Tone OR AUTO DIAL STORE dial key Press STORE or any dial key 0 9 The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirma...

Page 129: ...itted To clear 0 Enter 0 C Tone On hook PT SLT PS KX HGT100 Off hook Enter 38 8 Enter 8 8 3 1 0 2 3 Day Night Lunch Break Enter the desired time mode If both the greeting message for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain time mode the normal gree...

Page 130: ... 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 The default floating extension number for the SVM feature is 591 Leaving Voice Messages If the extension user you called is not able to answer your call and your call is redirected to the message box you will hear the greeting message Then you can leave a voice mess...

Page 131: ...ches the limit When you are on the phone you can transfer the call directly to the message box of a desired extension by placing the call on hold temporarily then pressing 38 6 the desired extension number This allows the caller to leave a voice message in the message box of the desired extension Listening to Voice Messages Left by Callers When a caller leaves a voice message information about tha...

Page 132: ...ds described above The available options are as follows Operation No Operation 1 To play back the voice message from the beginning 2 To go to the next voice message 3 To clear the voice message Press the AUTO DIAL STORE button or enter 1 to confirm 4 To call back the caller who left the voice message 1 5 To go back to the previous voice message 6 To leave a voice message directly in the message bo...

Page 133: ...to prevent other users from viewing the information and from playing back your voice messages Display Lock Refer to 3 1 2 Personal Programming If your telephone has a Message for Another Extension button you can access the message box of another extension and listen to voice messages for that extension If a new voice message has been left in your message box you will hear dial tone 4 after going o...

Page 134: ...feature desired phone no Enter 47 while hearing the greeting message 7 4 extension PIN extension no your extension no Dial your extension number Enter extension PIN max 10 digits C Tone D Tone PIN Personal Identification Number The greeting message is played back For available operations see Operation Reference When Accessing Your Message Box If you hear a reorder tone when you try to leave a voic...

Page 135: ...ss the message box of another extension for example to record a greeting message for that extension by following the steps below Off hook PT SLT PS 7 4 Enter 47 extension PIN Dial desired extension number Enter extension PIN for that extension max 10 digits If the wrong extension PIN is entered you hear an alarm tone C Tone D Tone PIN Personal Identification Number desired extension no Enter 38 8 ...

Page 136: ...t an alarm at your telephone as a reminder of a meeting or appointment The alarm can occur either once or daily every day until canceled at a preset time When you go off hook to answer you will hear a special dial tone or prerecorded message This feature can also be set remotely by an extension assigned as a hotel operator Remote Wake up Call The most recent setting will be valid no matter which e...

Page 137: ... AM or 1 for PM or enter hour 00 23 and minute 00 59 hour minute OR OR hour minute 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook PT SLT 0 Enter 760 Enter 0 6 0 7 C Tone To stop or answer the ringback Press INTERCOM or off hook PT SLT OR INTERCOM Document Version 2013 05 Operating Manual 137 1 3 66 Timed Reminder ...

Page 138: ...rvice on the display Press TRANSFER or Time Service Day Night Lunch Break While on hook PT Time Service Day Night Lunch Break OR TRANSFER The Time Service Day Night Lunch Break button light always shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current sta...

Page 139: ...ce Processing System Features Description Voice Mail Integration You or an outside party can access the Voice Processing System from a telephone 1 3 72 Voice Mail Features Voice Mail Integration Live Call Screening LCS Using a Panasonic Voice Processing system that supports digital integration e g KX TVA series you can monitor a call without answering while the caller is leaving a message in your ...

Page 140: ...rm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private Personal Programming Set the extension PIN Personal Identification Number Set the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Scre...

Page 141: ...ws Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswitch Only the handset monitoring in the Privat...

Page 142: ... Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation PT PS One touch Two way Transfer The Two way Record button light Two way...

Page 143: ...n tone when going off hook You can also transfer received outside calls to a mailbox so that calling parties can leave messages If you create a Voice Mail Transfer button on your phone the transfer is done without knowing the mailbox number Voice Mail Transfer The duration for recording depends on the voice processing system Using the Voice Mail Transfer button you can also perform the following o...

Page 144: ...on no To transfer your own call to the called extension s mailbox PT and SLT PT PS Off hook Dial extension number or press DSS OR extension no DSS R B Tone B Tone DND Tone OR OR OR Press Voice Mail Transfer Voice Mail Transfer To listen to messages Press MESSAGE or Voice Mail Transfer or enter voice mail floating extension number Off hook PT SLT PS OR voice mail floating extension no MESSAGE Voice...

Page 145: ...s guests to request wake up calls without having to program the extension themselves The hotel operator can also confirm the current timed reminder setting for a room extension This feature can also be set from a room extension Timed Reminder The most recent setting will be valid no matter which extension made the setting For information about setting a Timed Reminder refer to 1 3 66 Timed Reminde...

Page 146: ...med Reminder No Answer Timed Reminder Answer 02 02 00 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a timed reminder has been set or not by following the steps shown above If set a confirmation tone will be heard For information about other Hospitality features refer to 1 3 34 HOSPITALITY FEATURES 1 3 74 Walking COS You can use your calling privileges Class of Service at...

Page 147: ...PIN is entered you hear an alarm tone 7 4 Dial DISA phone number DISA phone no extension no your extension no R B Tone DISA message extension PIN C Tone D Tone PIN Personal Identification Number From Outside Telephone Dial desired phone number or desired feature number desired phone no OR desired feature no Seize CO line before entering outside phone number 1 3 75 Walking Extension You can exchang...

Page 148: ...refore you have to register a Bluetooth wireless headset on each desired extension For details about registration refer to Bluetooth Registration in 3 1 2 Personal Programming 1 3 76 Walking Extension Enhanced In addition to exchanging the settings between extensions Walking Extension you can change the status of your extension to Service in or Service out Enhanced Walking Extension Service in An ...

Page 149: ...us to Service in at the branch office to have his her own extension settings available at the extension Example b When two users share one telephone Service in Extn No 102 User B Service out Extn No 102 Service out Extn No 102 Service out Service in Extn No 101 Service out User A Extn No 101 Service in Extn No 101 Service out Extension Status Service in Service out Service in In this example exten...

Page 150: ...on number PIN is required to use this feature Refer to 1 3 27 Extension PIN Personal Identification Number Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT 1 3 77 Whisper OHCA During a conversation you can be informed of a waiting call with a voice announcement You cannot talk to the caller but you can hear the caller speaking through the handset To set cancel for in...

Page 151: ...N Secondary Directory Number Extension For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 78 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT When in this mode incoming calls to a wired telephone also ring the paired PS To set PS Enter extension number of the paired telephone Press CANCEL PS extension no Press TALK Enter 48 4 8 1 C T...

Page 152: ...KX TCA285 KX TCA385 6 line display PT 3 line display PT except KX T7633 KX T7630 KX T7433 1 line or 2 line display PT KX NT321 KX NT265 KX DT321 Wireless phone KX TD7895 KX T7885 1 1 KX WT125 KX WT126 1 Incoming calls from extensions can be recorded to the incoming call log depending on system programming For more information consult your System Administrator or System Manager 2 If the caller s na...

Page 153: ...ame max 20 digits 1234567 OCT 27 4 30PM THU Old Not Answered EXIT CLEAR Caller s number max 16 digits Date and time the call was received Answering Status Without Caller s Name To view the log information with the Call Log button Press Call Log until desired party appears Display PT Call Log While on hook To view the log information with the Navigator key Press Left twice While on hook Press Up or...

Page 154: ...by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Personal Programming You can also have a Call Log button for an ICD Group Incoming Call Distribution Group If a call arrives while you are using the call log the call log display will be replaced with the caller s information PS user Refer to Operating Instructions for...

Page 155: ...o the PBX For details about referencing the incoming call log using the PS s navigator key refer to the PS s documentation To call with the REDIAL button Display PT Off hook While on hook REDIAL REDIAL Press REDIAL to display the outgoing call log Press REDIAL until desired number appears System programming is required for this operation This operation is available only for digital proprietary tel...

Page 156: ...dentification Number so that you can prohibit access to your logged information Refer to 3 1 2 Personal Programming If a call arrives while you are using the call log the call log display will be replaced with the caller s information PS user Refer to Operating Instructions for the PS KX NT400 user Refer to Operating Instructions for the KX NT400 You can record outgoing calls to other extensions i...

Page 157: ...eed Dialing Directory Three times Extension Number Directory To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialing directory by using an extension PIN Personal Identification Number so that you can prohibit access to it Refer to 3 1 2 Personal Programming Directory entries generally should include name and number If the name is not registered an entry c...

Page 158: ...ROG INFO RING MENU Initial Display Press to store Telephone number and name on the display are stored using the first spare Personal Speed Dialing memory available PS user Refer to Operating Instructions for the PS To enter characters refer to 1 3 14 Character Entry For more details refer to To store the names and numbers in personal speed dialing in 3 1 2 Personal Programming 1 4 4 System Feature...

Page 159: ... up a call ringing at another extension within a call pickup group 1 3 9 Call Pickup Doorphone Call You can call a doorphone 1 3 22 Doorphone Call Door Open You can open a door 1 3 21 Door Open External BGM A manager extension can turn on off background music through external speakers 2 1 2 External BGM Background Music Paging You can make a voice announcement through the built in speakers of prop...

Page 160: ...ck Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER 12341115678 MENU Call Back Cancel Call Pickup Directed Enter extension number and press Call Pickup Group Enter call pickup group number and press Press You are connected with the caller and the caller s number is displayed Press or ENTER Press or ENTER Press or ENTER You are connected with the caller and the call...

Page 161: ... Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER D01 Door MENU OPEN Doorphone Call Enter doorphone number and press Press or ENTER Door No EXIT SET Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Door01 Open Door Open Enter doorphone number and press Press or ENTER The BGM starts playing Document Version 2013 05 Ope...

Page 162: ...s or ENTER External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER An alarm tone will be heard at the paged extensions and you can start your page External Relay01 162 Operating Manual Document Version 2013 05 1 4 4 System Feature Access ...

Page 163: ...utside Party CO Line Group Access TIE Line Access 1 3 57 Private Network Features TIE Line Access Redial 1 3 59 Redial Last Number Speed Dialing System Personal 1 3 63 Speed Dialing System 1 3 62 Speed Dialing Personal Personal Speed Dialing Programming 1 3 62 Speed Dialing Personal Doorphone Call 1 3 22 Doorphone Call External BGM On Off 2 1 2 External BGM Background Music S CO Line Access 1 2 1 ...

Page 164: ...Absent Message 1 3 1 Absent Message Extension Dial Lock 1 3 25 Extension Dial Lock Time Service Switch 2 1 6 Time Service Mode Control Remote Extension Dial Lock 2 1 5 Remote Extension Dial Lock Extension Feature Clear 1 3 26 Extension Feature Clear Extension PIN Personal Identification Number 1 3 27 Extension PIN Personal Identification Number Simplified Voice Message SVM 1 3 64 SVM Simplified Vo...

Page 165: ...al outside phone number outside phone no To prevent your number from being shown Off hook KX HGT100 6 Enter 67 Dial outside phone number outside phone no 7 Availability of this feature depends on the following The ISDN service of the other party s telephone company The telephone service of the other party s ITSP Internet Telephony Service Provider The settings of the other party s telephone equipm...

Page 166: ...ransferring to a Private Network TIE Line Access Transferring to an Outside Phone Number Some features may not be available for cellular phones depending on the type of CO line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an anal...

Page 167: ... CO line you cannot talk to the destination party after dialing an extension number or 7 private phone number Transferring to an Outside Phone Number During conversation you can make a call to outside phone number and you can transfer call to it To transfer During a conversation Cellular Phone D Tone Enter On hook Talk This step can be omitted The party is placed on hold outside line group no 8 0 ...

Page 168: ...versation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter 168 Operating Manual Document Version 2013 05 1 6 1 Cellular Phone Features ...

Page 169: ... Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone D Tone Enter Document Version 2013 05 Operating Manual 169 1 6 1 Cellular Phone Features ...

Page 170: ...170 Operating Manual Document Version 2013 05 1 6 1 Cellular Phone Features ...

Page 171: ...Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX Document Version 2013 05 Operating Manual 171 ...

Page 172: ...mmed level of Toll Restriction button Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Toll Restriction TRS button 2 1 2 External BGM Background Music The manager extension can select and broadcast background music in the office through external speakers To select and start stop the background music For KX NCP series PBX users PT SLT PS SIP Extn Off hook On hook Enter 35 5 3 C...

Page 173: ... to greet and guide callers to an incoming call distribution group 3 Time Reminder message Used when the extension answers the Timed Reminder All messages have their own extension numbers You can select the desired message You have two methods for recording a message One is recorded using the handset and the other is recorded from an external BGM MOH port To record On hook Off hook PT Enter 1 1 Re...

Page 174: ...CP series PBX users PT On hook Off hook Enter 36 Enter 31 3 Press STORE When the time limit passes it stops automatically The message is played back The message is recorded You hear the message Press CONF 3 6 AUTO DIAL STORE CONF Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no 1 174 Operating Manual Document Version 2013 05 2 1 3 OGM Outgoing Messag...

Page 175: ... of OGM floating extension numbers is 5xx xx two digit number of message 2 1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release NDSS buttons can be customized on any extension connected to your PBX An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network The NDSS button light shows the current status of the mon...

Page 176: ...extension user If the manager extension locks the extension the extension user cannot unlock it This feature is also known as Remote Station Lock Control Off hook PT SLT PS SIP Extn Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to lock 2 3 Unlock Lock OR On hook C Tone 2 1 6 Time Service Mode Control The manager extension or the preprogrammed extension can change the time...

Page 177: ...n hook Besides the time mode there is Holiday mode It can change mode once on a specified date The Time Service Day Night Lunch Break button light shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Re...

Page 178: ...178 Operating Manual Document Version 2013 05 2 1 6 Time Service Mode Control ...

Page 179: ...mizing Your Phone System This chapter shows you how to customize your individual telephone or PBX according to your needs Find the desired setting and program as necessary Document Version 2013 05 Operating Manual 179 ...

Page 180: ...ndset To enter the programming mode when using a PS refer to Operating Instructions for the PS If you change your desk and extension refer to 1 3 75 Walking Extension Setting Features The default settings are shown in bold letters For later reference place a check mark in the boxes below to indicate your customized setting Follow programming input To program To exit To enter the programming mode F...

Page 181: ...evels available 0 1 1 Light 2 Little Light 3 Little Dark 4 Dark Display Language Selection Which display language do you prefer 2 0 1 English 2 2nd Language 3 3rd Language 4 4th Language 5 5th Language Display Switching Mode Would you like the call duration to be shown automatically on the display when answering an outside call 0 3 0 No Manual The display keeps showing all of the outside caller s ...

Page 182: ...al a preset number simply by going off hook 1 1 desired no max 32 digits 1 2 0 Do not use 1 Use Calling Line Identification Restriction CLIR Should you prevent your number being displayed on the called party s telephone 1 3 0 No Allows your number to be displayed 1 Yes Prevent your number being displayed Calling Connected Line Identification Presentation CLIP COLP Which number should be displayed ...

Page 183: ... when you go off hook 2 0 0 No line 1 The longest ringing line when multiple calls arrive 2 CO button no 01 36 4 01 84 5 or CO A CO ICD Group button 3 PDN A PDN button Alternate Receiving Ring Voice 2 How do you prefer to receive an intercom call 2 1 0 Ringing Tone Call 1 Directly The party s voice is heard without ringing 2 Ring only Prohibiting the caller switching to the voice mode Paralleled T...

Page 184: ...ng 6 Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone 3 0 0 No OFF 1 Yes ON Manual Call Waiting How would you prefer to receive call waiting notifications for intercom calls 3 1 0 No call OFF 1 Tone BSS 2 Voice announcement through the built in speaker OHCA 7 3 Voice announcement through the handset Whisper OHCA 7 Call Waiting Tone Type ...

Page 185: ...u do not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohibit other people from picking up your calls 6 0 0 No Allow 1 Yes Deny Headset Operation 2 Do you use the headset 6 1 0 No Headset off 1 Yes Headset on Executive Busy Override Deny Do you prohibit other people from joini...

Page 186: ...ication Number To set your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digits ENTER STORE same extension PIN To change a stored extension PIN Extension Dial Lock To prevent other people from using your telephone 9 1 extension PIN max 10 digits 0 To unlock extens...

Page 187: ...ls this feature must be enabled through system programming 7 Only available for certain digital proprietary telephone users 8 Only available for KX NT560 KX NT300 series except KX NT321 KX DT343 KX DT346 telephones 9 Registering and canceling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is a risk that fraudule...

Page 188: ...nal speed dialing no location no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no OR PROGRAM PAUSE 0 1 OR AUTO DIAL STORE PROGRAM PAUSE OR Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE To enter characters refer to 1 3 14 Character Entry 188 Operating Manual Document Version 2013 05 3 1 2 Personal Programming ...

Page 189: ...ed dialing no location no 3 1 3 Programming Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferre...

Page 190: ...sy Override Deny Allow Paging Deny Allow Key Pad Tone Set On Background Music BGM Off Data Line Security Off Connected Line Identification Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To set Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE ...

Page 191: ...USE Press desired flexible button To exit To program To enter the program mode Follow programming input To continue programming input OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE OR AUTO DIAL STORE Button Programming Input Loop CO L CO Group CO G CO CO line group no 2 digits Single CO S CO 0 CO line no 3 digits Direct Station Selection DSS 1 Extension no One touch Dialing 1 2 Desired no ...

Page 192: ... specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1 2 3 5 Tenant no Answer 4 6 0 Release 4 6 1 Toll Restriction TRS 6 2 Toll Restriction TRS Level 1 7 Calling Line Identification Restriction CLIR 6 4 Connected Line Ide...

Page 193: ...Record 8 9 0 Voice mail floating extension no 9 Two way Transfer 8 9 1 Voice mail floating extension no 9 One touch Two way Transfer 8 9 1 Voice mail floating extension no 9 Extension no Incoming call distribution group extension no Live Call Screening LCS 8 9 2 Voice Mail Transfer 8 9 4 Voice mail floating extension no 9 Document Version 2013 05 Operating Manual 193 3 1 4 Customizing the Buttons ...

Page 194: ... ring 2 2 rings 3 3 rings 4 4 rings 5 5 rings 6 6 rings 7 No ring In this case you can automatically join a new ICD group by creating a button for that group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 The button may not be available depending on the networking method in use or the settings of the PBX 7 It is possible to set d...

Page 195: ... secret INTERCOM Press again after entering the number you want to keep secret INTERCOM Press to store Press or or PROGRAM PAUSE PROG OCT 27 03 13PM THU PROG INFO RING MENU Program No EXIT CONT NEXT Single Line 001 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 4567 EXIT CLEAR ENTER 1 2 3 5 4 Initial Display 6 Document Version 2013 05 Operating Manual 195 3 1 4 Customizing the B...

Page 196: ...NT136 KX DT300 series except KX DT321 KX T7600 series Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear ton...

Page 197: ... unauthorized access For a list of numbers and characters that can be used in the password refer to 1 3 14 Character Entry To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on hook and holding no calls 3 2 2 Manager Programming Changing the Settings...

Page 198: ...Verification code PIN max 10 digits CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed ...

Page 199: ...programming input 0 0 Program No EXIT CONT NEXT Enter Password EXIT ENTER 1117 SHIFT CLEAR NEXT 1234 SHIFT CLEAR NEXT Manager Password SHIFT EXIT ENTER NEXT Press to store 1 2 3 5 6 Press or or PROGRAM PAUSE PROG 4 7 Press or ENTER OCT 27 03 13PM THU PROG INFO RING MENU Initial Display Mngr Pgm No SHIFT EXIT NEXT Document Version 2013 05 Operating Manual 199 3 2 2 Manager Programming ...

Page 200: ...assword of 10 numbers or characters be used for maximum protection against unauthorized access For a list of numbers and characters that can be used in the password refer to 1 3 14 Character Entry To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on...

Page 201: ...FT SHIFT SHIFT SHIFT PAUSE PAUSE PROGRAM PAUSE PROGRAM HOLD HOLD END AUTO ANS MUTE MESSAGE MUTE AUTO ANSWER MESSAGE SELECT FLASH RECALL FLASH RCL FLASH TRANSFER TRANSFER CLEAR INTERCOM INTERCOM SECRET 1 The buttons shown in this column are from KX T7400 series PTs Procedure The basic steps are shown below Document Version 2013 05 Operating Manual 201 3 3 1 Programming Information ...

Page 202: ...AUSE 2 Programming You can enter each program number 3 digits To exit the programming mode at any time lift the handset 3 Exiting the mode Press PROGRAM or PAUSE OR PROGRAM PAUSE To exit the programming mode at any time lift the handset 202 Operating Manual Document Version 2013 05 3 3 1 Programming Information ...

Page 203: ...MUTE MESSAGE Press SELECT for month SELECT AUTO ANS MUTE MESSAGE After changing the desired values you can press the ENTER button You do not have to perform the rest of the steps The clock starts immediately after the ENTER button is pressed You cannot leave a value empty You can clear the entry by pressing the CLEAR button To confirm your entry after storing data The STORE button light Lights red...

Page 204: ... one speed dialing number FLASH RECALL PAUSE and Secret INTERCOM can also be stored If you do not want to display the stored number when making a call press the Secret INTERCOM button before and after the numbers you wish to conceal If you store an outside party s number you should first store a line access number If you need to enter an account code you can enter the specified account code before...

Page 205: ...nd 0 0 2 OR 003 Extension Number You can assign an extension number to each extension Press ENTER Enter 003 Press ENTER Enter extension number Press END Enter new extension number new extension no Press CANCEL Press NEXT Press PREV To continue To end 0 0 3 extension no OR The leading number s should be the same as the number s assigned for Flexible Numbering A duplicate entry is invalid 004 Extens...

Page 206: ...ry Press ENTER Enter 004 Press ENTER Press END Press CANCEL Press NEXT Press PREV To continue To end 0 0 4 Enter extension number extension no Enter name max 20 characters name OR 206 Operating Manual Document Version 2013 05 3 3 2 System Programming ...

Page 207: ...ion 4 Appendix This chapter provides the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer Document Version 2013 05 Operating Manual 207 ...

Page 208: ...ting 3 1 2 Personal Programming In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The paralleled single line telephones do not ring No ring may be selected Change the setting to ring 1 3 49 Paralleled Telephone The telephone does not work using the personal settings or with...

Page 209: ...its 1 3 59 Redial Last Number I cannot have a conversation using the Bluetooth headset Make sure that the headset is properly registered to the module Make sure that the headset is properly charged according to the manual of the headset Remove the wired headset from the headset jack Priority is given to the wired headset when both are connected I cannot register de register or confirm the ID of th...

Page 210: ...ming 000 Date Time in 3 3 2 System Programming The display is not shown well Change the Display contrast level 3 1 2 Personal Programming I want to distinguish the tones To distinguish the ringing tones for each CO ICD Group PDN SDN or INTERCOM button Digital proprietary telephone only 3 1 4 Customizing the Buttons The MESSAGE button light lit Another extension left you a message waiting indicatio...

Page 211: ...ne no 1 3 1 Absent Message 750 To set 1 9 parameter To cancel 0 1 3 2 Account Code Entry 49 account code outside phone no 1 3 4 Automatic Callback Busy Camp on Automatic Callback Busy Cancel 46 1 3 5 BGM Background Music 751 To select BGM no 1 digit To cancel 0 1 3 6 Call Hold Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a held line number 53 CO line no which is held 3 digits ...

Page 212: ...OHCA For intercom calls No call Tone OHCA Whisper OHCA 731 0 No call 1 Tone 2 OHCA 3 Whisper OHCA For outside calls 732 0 No tone 1 Tone 1 3 17 Conference Group Call 32 To call and start a conversation conference group no 1 digit entry code To call and make an announcement conference group no 1 digit entry code Join After Time Out To make a conference group call with an entry code conference group...

Page 213: ...pen 55 doorphone no 2 digits 1 3 22 Doorphone Call 31 doorphone no 2 digits 1 3 23 EFA External Feature Access 60 service code 1 3 24 Executive Busy Override Executive Busy Override Deny To prevent 733 1 To allow 0 1 3 25 Extension Dial Lock To lock 77 1 To unlock 0 extension PIN To make an outside call while your extension is locked 47 your extension no extension PIN phone no 1 3 26 Extension Fea...

Page 214: ...D for your Incoming Call Distribution Group Both Calls 714 1 Set ICD group extension no phone no 0 Cancel ICD group extension no Outside Calls 715 Intercom Calls 716 1 3 35 Hot Line 740 To store 2 phone no To set 1 To cancel 0 1 3 38 ICD Group Features Incoming Call Queue Monitor 1 739 ICD group extension no 1 3 39 ICD Group Features Log in Log out Log in 736 1 ICD group extension no Log out 0 ICD...

Page 215: ...ephone 39 Ring 1 No Ring 0 1 3 51 Printing Message 761 message no parameter 1 3 53 Private Network Features CLIP Calling Line Identification Presentation 7 2 Public 1 Your extension 2 1 3 54 Private Network Features CLIR Calling Line Identification Restriction 7 1 To show 1 To prevent 2 1 3 55 Private Network Features COLP Connected Line Identification Presentation 7 2 Public 1 Your extension 2 1 ...

Page 216: ... speed dialing no 3 digits 1 3 64 SVM Simplified Voice Message Recording a Normal Greeting Message To record 38 1 To play back 2 To clear 0 Recording a Greeting Message for Each Time Mode To record 8 0 Day 1 Night 2 Lunch 3 Break 1 To play back 8 0 Day 1 Night 2 Lunch 3 Break 2 To clear 8 0 Day 1 Night 2 Lunch 3 Break 0 To leave a voice message directly to another extension s message box 6 extensi...

Page 217: ...ime hour minute 0 once 1 daily To cancel 0 1 3 68 Verification Code Entry 47 verification code verification code PIN phone no 1 3 72 Voice Mail Features Voice Mail Integration Both Calls 710 0 Cancel Outside Calls 711 2 All Calls Intercom Calls 712 3 Busy 4 No Answer 5 Busy No Answer voice mail floating extension no 3 1 3 73 Wake up Call 4 76 To set 12H 1 extension no hour minute 0 AM 1 PM 0 once ...

Page 218: ...ternal pager no 1 digit BGM no 1 digit To stop For KX NCP series PBX users 10 For KX TDE series PBX users external pager no 1 digit 0 2 1 3 OGM Outgoing Messages 5 36 To record 1 OGM floating extension no 6 To play back 2 OGM floating extension no 6 To record from an external BGM MOH port For KX NCP series PBX users 31 OGM floating extension no 6 For KX TDE series PBX users 3 BGM port no 1 digit O...

Page 219: ...n numbers is 5xx xx two digit number of message 7 Manager and preprogrammed extension user only Feature While busy DND or call tone is heard Default Call Waiting BSS Busy Station Signaling 1 DND Override 1 3 3 Alternate Calling Ring Voice 1 3 4 Automatic Callback Busy Camp on 6 1 3 7 Call Monitor 5 1 3 24 Executive Busy Override 3 1 3 43 Message Waiting 4 Feature While dialing or talking Fixed Num...

Page 220: ...e following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Tone 4 1 s When going off hook Dial Tones Tone 1 Normal 1 s 220 Operating Manual Document Version 2013 05 4 3 1 Tone ...

Page 221: ...NSFER or Recall hookswitch to hold a call temporarily e g Call Splitting When the recording space of the Simplified Voice Message feature becomes almost full While a called PS is being searched When Account Code Entry is performed When answering a Timed Reminder call with no message When answering an external sensor call 1 s Tone 4 Message waiting indication was received 1 s When you make calls Bu...

Page 222: ...ng to an outside party Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection 1 s When setting the features or programming Confirmation Tones Tone 1 The feature setting was set successfully A call is received in Voice calling mode 1 s Tone 2 Before receiving a page through an external speaker A call is received in Hands free mode 1 s 222 Operating Manual Doc...

Page 223: ...g the call through a speaker When a conversation is established with the extension in the following modes Hands free Answerback mode Voice calling mode When making a call to or from a doorphone 1 s Tone 4 Establishing or leaving a conference 1 s Tone 5 A call has been put on hold 1 s Document Version 2013 05 Operating Manual 223 4 3 1 Tone ...

Page 224: ...k Features Displaying Your Telephone Number on the Called Party s Telephone 4 4 2 KX NCP500 KX NCP1000 PBMPR Software File Version 4 1xxx New Contents 1 3 17 Conference Group Call Changed Contents 1 3 53 Private Network Features CLIP Calling Line Identification Presentation 1 3 72 Voice Mail Features Voice Mail Integration VM Transfer Key Operation 4 2 1 Feature Number Table Conference Group Call ...

Page 225: ...ast Number 1 3 61 Self Labeling KX NT366 KX NT560 1 3 75 Walking Extension 1 4 1 Call Log Incoming 1 4 2 Call Log Outgoing 1 4 3 Directories 1 4 4 System Feature Access 1 6 1 Cellular Phone Features Transferring to a Private Network TIE Line Access Transferring to an Outside Phone Number 3 1 2 Personal Programming 3 1 4 Customizing the Buttons 3 3 1 Programming Information 4 1 1 Troubleshooting 4 ...

Page 226: ...1 Call Transfer Transferring to an Extension in the PBX 1 3 53 Private Network Features CLIP Calling Line Identification Presentation 1 5 3 Private Network Features Displaying Your Telephone Number on the Called Party s Telephone 4 4 8 KX TDE100 KX TDE200 PMMPR Software File Version 4 1xxx New Contents 1 3 17 Conference Group Call Changed Contents 1 3 72 Voice Mail Features Voice Mail Integration ...

Page 227: ... Self Labeling KX NT366 KX NT560 1 3 75 Walking Extension 1 4 1 Call Log Incoming 1 4 2 Call Log Outgoing 1 4 3 Directories 1 4 4 System Feature Access 1 6 1 Cellular Phone Features Transferring to a Private Network TIE Line Access Transferring to an Outside Phone Number 3 1 2 Personal Programming 3 1 4 Customizing the Buttons 3 3 1 Programming Information 4 1 1 Troubleshooting 4 4 12 KX TDE600 PG...

Page 228: ...all Changed Contents 1 3 72 Voice Mail Features Voice Mail Integration VM Transfer Key Operation 4 2 1 Feature Number Table Conference Group Call 4 4 14 KX TDE600 PGMPR Software File Version 5 0xxx New Contents 1 3 11 Call Transfer Transferring to an Outside Party Using the SIP Service Changed Contents 1 3 17 Conference Group Call Push to Talk for PS and PT users 1 3 68 Verification Code Entry 1 3...

Page 229: ...lking Extension 1 4 1 Call Log Incoming 1 4 2 Call Log Outgoing 1 4 3 Directories 1 4 4 System Feature Access 1 6 1 Cellular Phone Features Transferring to a Private Network TIE Line Access Transferring to an Outside Phone Number 3 1 2 Personal Programming 3 1 4 Customizing the Buttons 3 3 1 Programming Information 4 1 1 Troubleshooting Document Version 2013 05 Operating Manual 229 4 4 16 KX TDE60...

Page 230: ...230 Operating Manual Document Version 2013 05 4 4 16 KX TDE600 PGMPR Software File Version 7 xxxx ...

Page 231: ...Index Document Version 2013 05 Operating Manual 231 ...

Page 232: ...FEATURES 46 Call Waiting Tone 47 51 Call Waiting Tone Type Selection 184 Call Waiting Answering from PBX 47 212 Call Waiting Answering from Telephone Company 51 212 Call Waiting Automatic 184 Call Waiting Manual 184 Call To PDN Extension 113 Calling Line Identification Presentation CLIP 116 182 215 Calling Line Identification Restriction CLIR 117 182 215 Calling Line Identification Restriction CLI...

Page 233: ...n 21 191 H Handset Headset Selection Headset Operation 90 185 Hands free Answerback 89 Hands free Operation 90 Headset Button 22 192 Headset Operation 91 185 Hold Call 34 211 HOSPITALITY FEATURES 94 Hot Line 94 182 214 Hurry up Button 22 192 Hurry up Transfer Manual Queue Redirection 102 I ICD Group Incoming Call Distribution Group 21 95 ICD GROUP FEATURES 95 Icon Description Preparations 20 Icon ...

Page 234: ...03 PS Registration 18 Push to Talk Conference Group Call 65 Q Quick Dialing 120 R Redial Last Number 120 216 Relay External Relay 81 213 Release Button 22 92 192 Remote Extension Dial Lock 176 218 Remote Station Lock Control Remote Extension Dial Lock 176 218 Remote Wake up Call 136 145 217 Reorder Tone 221 Revision History KX NCP500 KX NCP1000 PBMPR Software File Version 2 02xx 224 Revision Histo...

Page 235: ...rol 176 219 Time Service Switching Mode Automatic Manual Button 22 192 Timed Reminder 136 145 217 Toll Restriction TRS Button 22 192 Tone Types 220 Transfer SDN Button 114 Transfer To PDN Extension 114 Transferring Calls SIP Service 45 212 Transferring Calls To Other Extension 42 Transferring Calls To Outside Party 44 Troubleshooting 208 Trunk Answer From Any Station TAFAS 135 217 Two way Record 1...

Page 236: ...ptom to the outside of the carton DO NOT send the product to the Executive or Regional Sales offices They are NOT equipped to make repairs Product Service Panasonic Factory Service Centers for this product are listed in the service center directory Consult your certified Panasonic dealer for detailed instructions For Future Reference Please print record and retain the following information for fut...

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