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Troubleshooting
Common Issues and Solutions
General Use
Issue
Possible Cause
Solution
The display is blank.
The unit is not receiving power.
The unit is not designed to function
when there is a power failure. Make
sure that the AC adaptor is
connected and receiving power.
The unit is not
performing properly.
Cables or cords are not
connected properly.
Check all connections.
Your connection settings are
incorrect.
R
Consult your administrator to
confirm that your settings are
correct.
R
If the problem persists, consult
your dealer.
An error has occurred.
Restart the unit.
I cannot hear a dial
tone.
—
Confirm that the LAN cable is
properly connected.
I cannot cancel the
phonebook lock.
The password you entered was
incorrect.
Enter the correct password.
I forgot my password.
—
Consult your administrator or dealer.
The date and time are
not correct.
—
Adjust the date and time of the unit.
The Message/Ringer
lamp is lit.
You received a voice message
while you were on the phone or
away from your desk.
Check the voice message.
Making and Receiving Calls
Issue
Possible Cause
Solution
I cannot make calls.
The phone number was entered
incorrectly.
R
Confirm that you have entered
the phone number of the other
party correctly.
R
Consult your administrator or
dealer.
The unit is downloading a
firmware update.
You cannot make calls while the
unit is downloading updates. Wait
for the update to finish, and then try
making a call.
The phonebook list is being
imported or exported.
R
Wait a few minutes for the
operation to complete.
R
Confirm with your administrator or
dealer.
I cannot make long
distance calls.
Your telephone service does not
allow you to make long distance
calls.
Make sure that you have subscribed
to your telephone company’s long
distance service.
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Appendix
Summary of Contents for KX-HDV100
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