8. Help
42
8.3.4 Fax – receiving
The other party complains
that letters on their received
document are distorted or not
clear.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L
An extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
L
Try copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party’s machine.
L
Adjust the scan contrast using feature #58 (page 33).
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L
The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 47). Please do not insert a document before correction fluid has dried
completely.
Documents frequently
misfeed.
L
Clean the document feeder rollers and rubber flap (page 47).
Problem
Cause & Solution
I cannot receive documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 13).
L
The ink film is empty. Replace the ink film with a new one (page 9).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode. Change the receiving mode to FAX
ONLY mode (page 25) or TEL/FAX mode (page 24).
L
The time taken to answer the call is too long. Decrease the number of rings
in feature #06 (page 30) and #78 (page 34).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TEL mode (page 24) or TEL/FAX mode
(page 24).
A blank sheet is ejected.
L
If a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 32).
L
The other party placed the document in their fax machine facing the wrong
way. Check with the other party.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
L
The thermal head is dirty. Clean it (page 48).
L
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L
Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L
You may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
Letters on the received
document are distorted.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax reception. Connect the unit to a line that
does not have these services.
Problem
Cause & Solution
FP701FX-PFQX2792ZA-en.book Page 42 Friday, July 13, 2007 3:34 PM
