Panasonic KX-FLM652CX, Service Manual

Page: 73 / 286

6.4. PROBLEMS WITH PC SOFTWARE
6.4.1. Multi-Function Station
Problem Cause & Remedy
I cannot recognize the last part of an
item in the list of the [One Touch],
[Directory], [Journal] or [Caller ID]
when using Remote Control.
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• •
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Put the cursor on the line between the buttons. The cursor changes shape and you can expand
the area by dragging or double-clicking.
I cannot scan.
• • • •
When scanning at a high resolution, a large amount of available memory is required. If your
computer warns of insufficient memory, close other applications and try again.
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The fax machine is in use. Try again later.
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There is not enough space on the hard disk. Delete unnecessary files and try again.
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Restart the computer, and try again.
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Check the connection between the computer and the fax machine.
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You attempted to scan a document longer than the paper size which you set. Change the setting
or divide the document into the appropriate paper size, and try again.
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If you use the Fast User Switching feature in Windows XP, make sure no other users are logged
in to your computer.
The document is not fed into the fax
machine when using the unit as a
scanner.
• • • •
Remove the document and re-insert it.
Even after clicking [Cancel], scanning
continues.
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Please wait. It may take a while for the cancel request to be accepted.
I cannot find the fax machine as the
target device from the list when using
PC FAX and Remote Control.
• • • •
The unit will be displayed after the printer driver has been installed.
A printing error occurred while using PC
FAX and Remote Control.
• • • •
The printer driver is used for PC FAX and Remote Control. The transmission error will be
displayed as the printing error.
Multi-Function Station does not work
properly.
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If you connect the USB cable to USB hub, connect it to the USB port of your computer directly.
• • • •
If the USB cable is more than 2m, the unit may not function properly.
• • • •
Make sure you have installed the latest Service Pack available for the version of Windows
installed on your computer. See the Microsoft web site for details.
• • • •
Confirm the BIOS setting of your computer, and select USB port mode. Please refer to your
computer operating instructions or consult the manufacturer.
• • • •
If you have any other multifunction softwares installed on your computer, uninstall them.
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If you use the Fast User Switching feature in Windows XP, make sure no other users are logged
in to your computer.
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•
Check that your computer has enough memory and hard disk space. If your computer warns of
insufficient memory, close other applications. If there is not enough space on the hard disk,
delete unnecessary files.
The fax sending from the computer has
been completed, but the other party
cannot receive the document.
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The transmission error may be occurred in the fax machine. Check the sending report in the
journal from Remote Control.
Coloured text is printed in black
instead of grayscale when printing
from Microsoft Power Point or other
applications.
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Select [Color] or remove the check next to [Grayscale] in the print dialog so that colores text
will be printed in grayscale.
I cannot install or uninstall Multi-
Function Station.
• • • •
Some of the files needed to install or uninstall Multi-Function Station may be corrupted. Use the
MfsCleaner utility (found on the included CD-ROM) to solve the problem.
1. Insert the included CD-ROM into your CD-ROM drive.
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− −
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The setup program will start automatically.
2. Click [Cancel ], then click [Yes ] to quit the setup.
3. Open the folder “D:\Tools\Uninstall” (Where “D:” is the drive letter of your CD-ROM drive).
4. Double-click the [MfsCleaner ] icon.
− − − −
The [MfsCleaner for KX-FLB800/FLM650 Series] window will appear.
5. Click [Clean ], then click [Yes ] to restart the computer.
Note:
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To install Multi-Function Station again, see P.29
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KX-FLM652CX