Panasonic ICX Page 64 User Manual Download

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4. Handling Incoming Calls

ICX (International), issued June 2000

ICX-

-750

At the extension with the transferred park call, lift the handset or press the

ON/

OFF

key.

Enter the Call Park Answer/Self Access Code (default =

772

(HK/UK) or

772#

If necessary, page the party that needs to retrieve the call.

To retrieve a call parked on this extension

Summary of Contents for ICX

Page 1: ...Section 750 Key Phone User Guide a User Guide Supports ICX and S ICX Version 4 5 International Version 4 5 Issued June 2000 ...

Page 2: ...n it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to the said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or phot...

Page 3: ...er to get a clear idea of its capabilities WHAT THIS MANUAL CONTAINS This manual contains the following chapters Chapter 1 Understanding Your Phone Describes features of Panasonic digital telephones Chapter 2 Setting Up Your Phone Provides procedures for setting up telephone features such as Flexible Function FF keys U K Hong Kong Other 12 key Standard VB D411UK VB 44220TX 12 key Speakerphone VB 4...

Page 4: ... tracking your personalized list of speed dial numbers NOTATION USED This user guide uses the following conventions References to chapters and sections are enclosed in quotation marks and include the title and page number For example Setting Up Flexible Function Keys on page 22 References to information you are to enter or dial are printed in boldface mixed case characters For example Enter 73 Ref...

Page 5: ...and Display Settings 21 Setting Up Flexible Function Keys 22 Setting Up One touch Keys 23 Setting Up Speed Dialling 25 Assigning and Deleting PSD Numbers 25 Assigning SSD Numbers 28 Linking System Speed Dial Numbers 28 Assigning and Deleting Names for PSD Numbers 29 Setting User Maintenance Functions 33 To Enter User Maintenance Mode 35 Placing Outside Calls 49 Accessing an Outside Line 49 Using A...

Page 6: ...67 Answering a Page with Universal Night Answer 68 Making Announcements to Busy Extensions 68 Answering an Announcement 69 Transferring Calls with an Announcement 69 Using Call Forwarding 69 Using Camp on Call Waiting 72 Using Message Waiting Callback 74 Using Do Not Disturb 76 Using Absence Messages 77 Locking Your Extension 78 Using Additional Features 81 Using the MIC Key 81 Using Off Hook Moni...

Page 7: ...all Log 85 Call Log Operation for a Small display Phones 86 Call Log Format for the Large Display Phone 87 Walking TRS Call BArring Class of Service 88 Using Directory Numbers 89 Using Zip Mode 92 Room Monitoring 92 Silent monitor 93 ...

Page 8: ...8 ...

Page 9: ...dling features Non Display Phones page 9 Small Display Phones page 11 Large Display Phones page 15 Using Variable Mode page 14 Changing the Default Display pages 13 and 17 Understanding Display Information pages 13 and 18 NON DISPLAY PHONES Non display phones do not have a Liquid Crystal Display LCD Table 1 on page 10 describes the features 1 18 below that are typical of non display phones Figure ...

Page 10: ...ear you Goes off when your hands free microphone is muted and flashes when your handset is muted INT Indicator Lights when you are on a call and flashes when you hold a call ON OFF Indicator Lights when the ON OFF key has been pressed FL R Key Used to end an outside call and to either restore out side dial tone or switch to external dial tone status without hanging up the receiver REDIAL Key Used ...

Page 11: ...small display phones Figure 2 Small display phone Table 2 Small display phone features Feature Description Message Waiting Indicator Indicates that you have a message Display Displays information about the phone s status menus and dialling directories MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode END Key Used to exit Directory Mode and retur...

Page 12: ...uted i e party on the other end can hear you Goes off when your hands free microphone is muted and flashes when your handset is muted ON OFF Indicator Lights when the ON OFF key has been pressed FL R Key Used to end an outside call and to either restore out side dial tone or switch to external dial tone status without hanging up the receiver REDIAL Key Used to redial the last number dialled MEMORY...

Page 13: ...e you can also use the soft keys to access various system features Notes You must be in Directory Mode to view speed dial and extension directories or dial speed dial numbers using the soft keys The system features displayed in Variable Mode require system programming 1 A Press the MODE key one time to access the speed dial directories SSD and PSD appear on the second line of the display OR B Pres...

Page 14: ... the soft keys to access programmed system features when your phone is in the following states During an intercom call During a trunk dial tone During a trunk call After dialling a busy extension 1 Lift the handset or press the ON OFF key MSG Carter Number of messages Person that left the first message 17 MAR Wed 10 34 Alarm 12 30PM Alarm time Alarm indicator 17 MAR Wed 10 34 INCM CO 03 Incoming o...

Page 15: ... the programmed features during an intercom call trunk dial tone trunk call or after dialling a busy extension 2 Press the or key next to the desired feature LARGE DISPLAY PHONES Large display phones are distinguished by their large displays Table 3 on page 16 describes the features 1 23 below that are typical of large display phones Figure 9 Large display phone To use Variable Mode on a small dis...

Page 16: ...13 MIC Indicator MENU Key Used to return to the default Main Menu screen which contains the following items Personal Dial System Dial Extension Function System Function Ext PREV Key Used to return to the previous screen NEXT Key Used to advance to the next screen Flexible Function FF Keys Used to access outside lines or to access system fea tures DND CF Indicator Indicates that Do Not Disturb DND ...

Page 17: ... for easy access Most items found under the Function System Menu can be assigned to the Function Extension Menu in any order you desire 1 Press the soft key to the left of the desired directory or menu The selected directory or menu of feature displays 2 Press the MENU key to return to the Main Menu Note Menus are programmable or customizable per extension Therefore the actual menu that displays d...

Page 18: ...ndition for large display phone display default Figure 11 Messages received for large display phone Figure 12 Reminder alarm for large display phone 113 Brandy PERSONAL DIAL User name Extension SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT 17 MAR Wed 10 34 MSG Carter Person that left the first message Number of messages PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT 17 MAR W...

Page 19: ...m calling in use for large display phone INCM CO 03 Outside line number 113 Brandy Incoming outside call PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT 113 Brandy On Line 0 15 Outside call in progress Call duration PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Talk 113 Brandy Greg Intercom call Called party PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FU...

Page 20: ...1 Understanding Your Phone 20 ICX International issued June 2000 ICX 45 750 This page intentionally left blank ...

Page 21: ... Names for PSD Numbers page 29 Setting User maintenance Functions page 33 ADJUSTING VOLUME AND DISPLAY SETTINGS You can adjust the volume or display of the following by pressing the VOLUME key Intercom and incoming ringer Handset Speaker Display contrast of your phone 1 Press the VOLUME key a During ringing to adjust the intercom or incoming ring tone b During a call to adjust the handset or speak...

Page 22: ... and ICXHD dealer to make changes to dedicated FF keys 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed 4 Do one of the following If Then You want one key assess to a certain fea ture Notes You must enter a dial code when assigning features See Appendix A Dial Code List on page 95 Not all dial codes can be stored in FF keys a For a fixed dial co...

Page 23: ...the handset or press the ON OFF key SETTING UP ONE TOUCH KEYS You can set up one touch keys on a non display or small display phone to store phone numbers speed dial numbers or feature access codes 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the one touch key to be programmed If you assign an extension number to an FF key the FF key will light red when the exten sion ...

Page 24: ...up for MCO Code level one touch keys automatically dial an outside line MCO Code level requires system programming 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the one touch key to be programmed 4 If the feature functions at the MCO Code level press MEMORY 5 Enter the desired feature code or extension number 6 Press the HOLD key 7 Replace the handset or press the ON OF...

Page 25: ... large display phone PSD bins 80 99 When in the PSD Directory Mode you can view the PSD bin numbers on the display On a small display phone two bins are displayed at a time To display the next two bins press the key To display the previous two bins press the key On a large display phone 10 PSD bins are displayed at a time To display the next 10 bins press the NEXT key To display the previous 10 bi...

Page 26: ...ine or MCO Code level programmed to dial an outside line Depending on the system set up you must include the appropriate dialling code as part of the PSD number To determine which code to use see Table 5 on page 27 1 Pick up the handset or press the ON OFF key 2 Either Press the PROG key and then press the MEMORY key One touch or soft key Corresponds to PSD bin on Small display and non display pho...

Page 27: ...Level MEMORY MCO Code 9 UK HK 0 Taiwan Malaysia Indo nesia MEMORY 0 MCO Code 81 MEMORY 71 MCO Code 82 MEMORY 72 MCO Code 83 MEMORY 73 MCO Code 84 MEMORY 74 Pause FL R DP DTMF Code MEMORY SSD Code MEMORY NN N Hyphen PROG Display Number Start Stop MEMORY 2 DTMF Conversion After the Other Party Answers MEMORY 3 Version 3 5 and higher Indicates that the digits that follow are either a feature access c...

Page 28: ... from the attendant s phone Once programmed they are available for everyone to use A maximum of 80 or 800 SSD numbers are allowed depending on the system In an 80 SSD number system SSD numbers are stored in bins 00 79 In an 800 SSD system SSD numbers are stored in bins 000 799 You dial SSD numbers by entering the appropriate bin number or by using one touch or soft keys For more information see Di...

Page 29: ...Press the MEMORY key 5 Enter the SSD bin number that contains the first part of the number to be dialled If a pause is required press the REDIAL key 6 Repeat steps 4 5 up to 5 more times for each remaining SSD number to be linked 7 Press the HOLD key when you are finished 8 Replace the handset or press the ON OFF key 1 If necessary select the trunk group 9 UK HK 0 Tawain Malaysia Indonisia or 81 8...

Page 30: ... 31 for an example a Press the appropriate one touch key for the desired group of letters b Use the bottom row of FF keys to define your selection c Repeat steps a b as many times as necessary to enter the desired name Press the key to erase an entry Press the key to enter a space B For a large display phone see Figure 18 on page 32 for an example a Press the appropriate soft key next to the desir...

Page 31: ...ourth FF key from the left on the bottom row To enter an o Press the third one touch key from the left on the top row Press the third FF key from the left on the bottom row a b c d G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp a f m r g l s x y sp A F M R G L S X Y E N D M O D E P R O G C O N F b a A B C D E F a f g l m r s x y sp A F G ...

Page 32: ...t soft key on the top left Press the fourth FF key from the left on the bottom row To enter an o Press the third soft key from the top right Press the third FF key from the left on the bottom row a b c d CONF ME NU P R E V NE XT PR OG MS G 3 A B C D E F a b c d e f G H I J K L g h i j k l S T U V W X s t u v w x Y Z y z sp M N O P Q R m n o p q r a b d To delete a name assigned to a PSD number ...

Page 33: ... appear on the display for future use The bin number should be entered in the following format PSDxx or xxx where xx or xxx the actual bin number Example PSD901 For more information see Assigning and Deleting Names for PSD Numbers on page 29 If using a large display phone press the MENU key then the key to the left of PERSONAL DIAL to have the change reflected on the display SETTING USER MAINTENAN...

Page 34: ...sed for modifying parameters However there are many alternative ways to view and modify the parameters using special keys and procedures Some of the more advanced keys include REDIAL At menu level clears an entry At data entry retrieves the last entry setting FL R At menu level ignored At data entry clears setting ON OFF Begins programming log in or exits programming HOLD At menu level moves to da...

Page 35: ...N OFF key on a telephone with a COS that allows user login 2 Press the PROG key 3 Press the key twice 4 Press the CONF key Note Your extension s Class of Service must be properly set to allow User Maintenance access Also only one user may enter User Maintenance or System Programming at a time To create Absence Messages using either a large display or small display phone 1 Enter User Maintenance by...

Page 36: ...D to move to the desired Send Text Message 10 Repeat steps 4 7 until all Absence Messages are entered 11 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 04 and press HOLD HOLD 3 Enter Verified Account Table Number 001 500 and press HOLD HOLD 4 Enter Account Code up to 10 digits p...

Page 37: ...ensions press the VOLUME up or down arrow or HOLD to move to the desired Extension 7 Repeat steps 5 6 until all extension are entered 8 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 09 press HOLD enter 1 and press HOLD 3 Dial the Extension Number and press HOLD 4 Dial the Desti...

Page 38: ...ons are entered 6 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 07 press HOLD enter 3 and press HOLD HOLD 3 Enter pattern 0 no pattern 1 pattern 1 2 pattern 2 3 pattern 3 for the first Sunday and press HOLD to store the entry Note To clear an entry or existing data press the FL...

Page 39: ...ys in the month are set 6 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 07 and press HOLD HOLD HOLD 3 Enter Start Time in Hours two characters and Minutes two characters for Pattern 1 first mode and press HOLD Notes To clear an entry or existing data press the FL R key 4 Enter ...

Page 40: ...ar an entry or existing data press the FL R key 4 Enter Desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 and press HOLD to store the entry Note To clear an entry or existing data press the FL R key 5 To set additional Special Day modes press the VOLUME up or down arrow or HOLD to move to the desired mode 6 Repeat steps 3 5 until all Special Day modes are set Up to 20...

Page 41: ...to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 03 and press HOLD HOLD HOLD 3 Dial the Extension Number and press HOLD 4 Enter Extension Name If using a large display phone press the soft key next to the desired row of letters If using a small display phone press the appropriate one touch key Note Press the FL R key to clear any existing data 5 Use the bottom...

Page 42: ...ey next to the desired row of letters If using a small display phone press the appropriate one touch key Note Press the FL R key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes Press the key to erase a single entry Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary to enter the desired Text Message and press HOLD to store the ent...

Page 43: ...ss the VOLUME up or down key or HOLD to move to the desired PSD bin number 7 Repeat steps 5 6 until all PSD numbers are entered 8 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 02 and press HOLD HOLD HOLD 3 Enter SSD Bin Number 00 79 or 000 799 and press HOLD 4 Enter SSD Digits ...

Page 44: ...te Press the FL R key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes Press the key to erase a single entry Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary to enter the desired SSD name Note Press the FL R key to clear the entire entry 7 Press HOLD to store the entry 8 To set additional SSD index names press the VOLUME up or d...

Page 45: ... to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 11 press HOLD enter 1 and press HOLD 3 Press HOLD enter Message Number 0 9 and press HOLD 4 Enter Text Message up to 15 characters If using a large display phone press the soft key next to the desired row of letters If using a small display phone pr...

Page 46: ...Maintenance by pressing ON OFF PROG CONF 2 Enter 05 HOLD HOLD 3 Dial the Extension Number and press HOLD 4 Enter Call Forward ID Code and press HOLD to store the entry Notes The ID code may contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or any existing data press the FL R key 5 To set additional additional Call Forward ID Codes press the VOLUME up or down arrow or HOL...

Page 47: ...t Walking TRS Code 5 Press HOLD to store the entry 6 To set additional extension Walking TRS Codes press the VOLUME up or down arrow or HOLD to move to the desired extension 7 Repeat steps 5 6 until all extension are entered 8 Press MEMORY PROG to return to 81 User Maintenance step 1 OR Press MEMORY ON OFF to exit User Maintenance ...

Page 48: ...2 Setting Up Your Phone 48 ICX International issued June 2000 ICX 45 750 This page intentionally left blank ...

Page 49: ...ys Open line call back 1 Pick up the handset or press the ON OFF key 2 Enter an access code for an outside line access group 9 UK HK 0 Taiwan Malaysia Indonesia or 81 84 3 Dial the phone number Notes If all outside lines in the group are busy you will hear a busy tone If the system is set up for Automatic Route Selection ARS dialling 9 UK HK or 0 Taiwan Malaysia Indonesia automatically routes your...

Page 50: ...odes both non verified account codes and verified ID codes to clients to help track a variety of information such as call dates and times numbers called and outside line numbers used This information is then printed for each account on a System Message Detail Recording SMDR Call Logging record Note An SMDR Call Logging printer or external call accounting system is required to collect account code ...

Page 51: ...c code is required to place an outgoing call 1 Pick up the handset or press the ON OFF key 2 Enter the Verified Account ID Code feature access code default 8 3 Enter the Verified Account code The entered code may be up to 10 digits 4 Press the key 5 Dial 9 UK HK or 0 Taiwan Malaysia Indonesia or press an FF key that is dedicated to an outside line 6 Dial the phone number REDIALING OUTSIDE NUMBERS ...

Page 52: ...e appropriate one touch or soft key or by entering the appropriate speed dial bin number For information on assigning PSD and SSD numbers see Setting Up Speed Dialling on page 25 You can also check and see what PSD and SSD number or name is assigned to specific one touch or soft keys Notes For information on deleting PSD numbers see Assigning and Deleting PSD Numbers on page 25 You cannot delete S...

Page 53: ...press the soft key to the left of SYSTEM DIAL or PERSONAL DIAL In the PSD directory the first 10 speed dial entries are displayed In the SSD directory 10 alphabetical entries are displayed 2 For the PSD directory proceed to step 3 For the SSD directory press the soft key to the left of the desired group of letters to display the first five speed dial entries 3 Scroll through the speed dial directo...

Page 54: ...g tasks require a display phone To check speed dial numbers on a non display phone see Appendix B Customized PSD Bin Numbers on page 101 for your personalized list of speed dial numbers 1 Press the MODE key one time SSD and PSD appear on the second line of the display 2 Press the soft key next to SSD or PSD The first two speed dial entries appear on the second line of the display 3 Scroll through ...

Page 55: ...press the PREV key 4 Pick up the handset or press the ON OFF key 5 Press the CONF key 6 Press the soft key next to the speed dial entry The speed dial number appears on the first line of the display The speed dial bin number appears on the second line of the display along with any name that has been assigned to the speed dial number 1 Pick up the handset or press the ON OFF key 2 Press the CONF ke...

Page 56: ...3 Placing Outside Calls 56 ICX International issued June 2000 ICX 45 750 This page intentionally left blank ...

Page 57: ...ON OFF key To answer Do the following A call ringing at someone else s phone a Press the flashing FF key OR a Enter the Direct Call Pickup Set code default 704 HK UK or 704 b Dial the number of the ringing extension A call ringing a phone within your call pickup group Enter the All Calls Pickup Set code default 701 HK UK or 701 An external call ringing a phone within your call pickup group Enter t...

Page 58: ...or flashes when you hold an internal call or an outside line that is not assigned to an FF key If you do not pick up a held call in a certain period of time you will hear a tone indicating that the call is still waiting 1 While on a call press the HOLD key or the Floating Hold FF key 1 While on a call press the HOLD key to put the first call on hold 2 Press the FF key that is flashing green to ans...

Page 59: ...sed transfer you announce the call before transferring it This allows you to give the recipient information about the call 1 While on a call press the HOLD key From a different extension than the one that placed the call on hold Press the FF key that is flashing red From Floating Hold also known as Station Park Pick Up a Press the Floating Hold FF key OR a Enter the Floating Hold Answer code defau...

Page 60: ...ers the call 1 While on a call press the HOLD key 2 Either dial the extension number or the outside line number to which the call will be transferred 3 Complete the call by doing one of the following a If On hook Transfer is enabled for your extension replace the handset or press the ON OFF key b If On hook Transfer is disabled for your extension press the PROG key Note On hook Transfer requires s...

Page 61: ... without having to dial the number of the ringing extension Three types of Extension Group Pickup are available Call Pickup All Calls you can pick up a direct call ringing anywhere within your own extension group Call Pickup External Calls You can pick up only direct external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in anot...

Page 62: ...ter the Extension Direct Call Pickup code default 704 HK UK or 704 3 Dial the number of the ringing extension 4 Complete the call and replace the handset or press the ON OFF key Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group 1 Lift the handset or press the ON OFF key 2 Enter the Trunk Group Pickup code default 709 ...

Page 63: ...n and dial the park transfer answer code at the other extension to retrieve the call 1 While on a call press the HOLD key 2 Enter Call Park access code default 771 HK UK or 7711 or press the PARK HOLD key 3 If necessary page the party that needs to receive the call 1 Lift the handset or press the ON OFF key 2 Enter the Call Park Answer Other Extension access code default 773 HK UK or 773 OR Enter ...

Page 64: ... 750 1 At the extension with the transferred park call lift the handset or press the ON OFF key 2 Enter the Call Park Answer Self Access Code default 772 HK UK or 772 3 If necessary page the party that needs to retrieve the call To retrieve a call parked on this extension ...

Page 65: ...NS You can call other extensions by entering the extension number or by using the soft keys and Extension Directory While making a call you can also specify whether to use tone calling or voice calling 1 Pick up the handset or press the ON OFF key 2 Dial the desired extension or dial 0 for the operator 1 Press the MODE key twice EXT appears on the second line of the display 2 Press the soft key ne...

Page 66: ...ey next to the desired extension entry to initiate dialling Switching Between Tone and Voice Calling You can call another extension using tone calling or voice calling Tone calling sends a ringing tone to the called extension where voice calling performs like an intercom call and connects immediately without ringing the extension If desired the called party can answer a voice call without lifting ...

Page 67: ...ick up the handset or press the ON OFF key 2 Enter the Page Group code default 3 Enter the number of the desired page group 0 9 4 Make your announcement 5 Do one of the following Answering a Page Meet Me Answer You can answer a page from any extension using the Meet Me Answer feature 1 Pick up the handset or press the ON OFF key 2 Enter the Meet Me Answer code default You are connected to the part...

Page 68: ... 2 Press the assigned FF or UNA key MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS Note This feature requires system programming or a specific ICX and S ICX configuration and may not be available For information see your system administrator or ICX and S ICX dealer This feature also known as Off Hook Voice Announce OHVA allows you to make an announcement to a busy extension If party you called is using a...

Page 69: ...t key to return to the original call Transferring Calls with an Announcement Note This feature requires system programming or a specific ICX and S ICX configuration and may not be available For information see your system administrator or ICX and S ICX dealer 1 While remaining on the line with the original party press the HOLD key 2 Dial the extension number 3 When you hear a busy tone press 8 4 M...

Page 70: ...ion code If you are forwarding to another extension enter the extension number If you are forwarding to an outside number press the key and enter the system speed dial code 5 Replace the handset or press the ON OFF key To forward Do All incoming calls Enter the appropriate Call Forwarding All Calls Set code For your extension enter 721 HK UK or 721 For another extension enter 741 HK UK or 741 All ...

Page 71: ... the Call Forward Destination extension number All incoming calls that ring a busy extension Press an NPDN or PNPDN key Enter 722 Dial the Call Forward Destination extension number All incoming calls that ring an extension that doesn t answer Press an NPDN or PNPDN key Enter 723 Dial the Call Forward Destination extension number To cancel call forwarding Do For all incoming calls Enter the appropr...

Page 72: ...l Waiting requires system programming You can leave a text message that displays on the busy phone Any one of the following messages can be selected Messages 6 to 9 and 0 have no default message text All the messages can be changed through system programming Table 6 Send Text Messages For all incoming calls that ring a busy extension Enter the appropriate Cancel Call Forwarding Busy code For your ...

Page 73: ...l Waiting Set code default 2 HK UK or 2 The Called party hears an alert tone and you hear a ringback tone 4 Stay on the line until the called party answer Notes If call waiting is accepted the busy tone changes to a ringing tone You cannot send a call waiting message to an extension that has DND turned on 4 Urgent 9 User Defined 5 Emergency 0 User Defined Message No Message Text Message No Message...

Page 74: ...CALLBACK You can leave a callback request message or message waiting indication for a busy extension or one that does not answer After sending the callback message you hang up the phone and wait for the call back The called party s message indicator lamp then flashes that a message has been received To Do Answer a call a After receiving an alert tone replace the handset or press the ON OFF key to ...

Page 75: ... phone is still ringing or when you hear the busy tone enter the Message Wait code default 4 HK UK or 4 The message lamp flashes at the called extension Note You may need to dial 1 to change to tone calling before sending the message 4 Replace the handset or press the ON OFF key Note Multiple messages are accessed in the order in which they are received 1 Pick up the handset or press the ON OFF ke...

Page 76: ...ey 2 Do one of the following 3 Replace the handset or press the ON OFF key 1 Pick up the handset or press the ON OFF key 2 Do one of the following Only the person receiving a Message Waiting Callback request can cancel the request The sender of a callback request cannot cancel the request once it has been sent To turn DND on Do For your extension Enter the DND Set code default 720 HK UK or 720 For...

Page 77: ...returning time 5 Press HOLD key 6 Replace the handset or press the ON OFF key Note Five absence messages 0 4 are supplied with the DBS Messages 5 to 9 have no default message text All the messages can be changed through system programming Table 8 Absence Messages Optionally a return time can be input Example Return Times for Absence Messages include Message No Message Text Message No Message Text ...

Page 78: ...ined by this Lockout TRS Call Barring Class In addition with the appropriate COS you can set or cancel Station Lockout for other telephones 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Set feature code default 746 HK UK or 746 3 Replace the handset or press the ON OFF key 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Cancel feature code default 746 ...

Page 79: ... UK or 748 3 Dial the extension number to activate station lockout 4 Dial the Walking TRS Call Barring Station Lockout security code 5 Replace the handset or press the ON OFF key 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Security Code change code default 749 HK UK or 749 3 Dial the current Walking TRS Call Barring Station Lockout security code 4 Dial the new Walking TRS...

Page 80: ...5 Communicating Within Your Office 80 ICX International issued June 2000 ICX 45 750 ...

Page 81: ...ce 88 Using Directory Numbers page 89 Using Zip Mode page 92 Room Monitoring page 92 Silent Monitor page 93 USING THE MIC KEY You can use the MIC key on your phone or an FF key assigned as a MIC key to mute the handset or microphone so that the party on the other end cannot hear you The MIC indicator flashes when using handset mute and goes off when the microphone is muted Note To use handset mute...

Page 82: ...er party is audible through the speaker but the handset is mute 2 Press the ON OFF key again to take the caller back off speaker and continue the call through the handset USING HANDSFREE ANSWERBACK AND HANDSFREE OPERATION You can answer intercom calls as well as access all available system features without lifting the handset Note To answer intercom calls without lifting the handset the system mus...

Page 83: ...ree parties With the installation of an optional 8 party conference card you can include up to eight parties Notes When no optional conference card is installed the System supports the following types of 3 party conference calls 3 extensions 2 extensions and 1 outside line 1 extension and 2 outside lines When the optional 8 party conference card is installed the System supports any combination of ...

Page 84: ...where n is the number 1 8 for the conference parties to individually select a conference party 2 If you did not select the conference party that is giving busy tone re enter the conference by pressing CONF 3 If you selected the conference party that is giving busy tone hang up and then go off hook again and press CONF to re enter the conference call Note If the originating party hangs up all confe...

Page 85: ...u want the timed reminder alarm to sound For example 0100 1 00 am 1300 1 00 pm 4 Replace the handset or press the ON OFF key 1 Pick up the handset or press the ON OFF key 2 Enter the Cancel Timed Reminder code default 39 3 Replace the handset or press the ON OFF key USING CALLER ID Caller ID information is displayed on the second line of an LCD display when an incoming call is received during conv...

Page 86: ...etailed information on each entry In addition you can outdial the displayed number or store the displayed number in a personal speed dial bin 1 Go off hook or press ON OFF 2 Dial the Call Log feature code default CONF 96 The following displays 3 Press to move forward in the call log and press to move back in the call log 4 To outdial the displayed call log number Press the left EXEC key to outdial...

Page 87: ...rmat for the Large Display Phone You can view both the calling number information as well as the detailed information on each entry In addition you can outdial the displayed number or store the displayed number in a personal speed dial bin 1 Go off hook or press ON OFF 2 Dial the Call Log feature code default CONF 96 The following displays 3 Press to move forward in the call log and press to move ...

Page 88: ... ON OFF WALKING TRS CALL BARRING CLASS OF SERVICE Walking Toll Restriction Service TRS Call Barring Class of Service COS allows you to use your own calling privileges at another phone For example you may be allowed to make long distance calls from your phone but a phone in your company s warehouse may be restricted from long distance calls To make long distance calls from the restricted phone you ...

Page 89: ... a key on the same telephone it is considered a Primary Directory Number PDN Up to three appearances of the PDN may be assigned to keys on a key telephone This allows for multiple calls on the same Directory Number When a DN is assigned to an FF key on another telephone it is considered a Non Primary Directory Number NPDN Up to three NPDN appearances of the same DN may be assigned to keys on a tel...

Page 90: ...ll is to your PDN and no PDN key is available the call appears on the INT LED Directory numbers may be assigned to FF keys 25 32 These are non appearing keys Intercom voice calls only go to the PDN extension but light the corresponding NPDN keys red A tone call follows the appropriate ring status immediate ring delayed ring etc for any extension 1 Lift the handset or press the ON OFF key 2 If dial...

Page 91: ...ndset or press the ON OFF key 2 Dial the Direct Call to PDN access code default 766 HK UK or 766 or press the Direct Call to PDN key 3 Dial the extension number 1 Place the current call on hold 2 Dial the Direct Call to PDN access code default 766 HK UK or 766 or press the Direct Call to PDN key 3 Dial the extension number 4 If desired wait until the PDN Extension answers and introduce the call 5 ...

Page 92: ...te Room Monitoring the monitored extension mut enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room Placing the monitored extension back on hook or pressing ON OFF or FLASH will cancel the monitored mode Action Result Dial the monitored extension access code default 775 OR Press an FF key assigned with the monitored access code You will hear a confir...

Page 93: ...ed the monitored access code and the extension number of the moni tored extension OR While the handset is on hook press an FF key assigned to the Room Monitor followed by the monitored extension number The monitoring extension enters the monitoring mode The monitoring extension will automatically enter the monitoring mode Action Result Press ON OFF 768 Extension number you want to monitor OR Press...

Page 94: ...l extension at any given time A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call FF Key Color Definition Possible Operation Clear Cannot monitor None Solid Red Able to monitor Press Silent Monitor key Flashing Green Not monitoring On hook or CONF 1 Silent Monitor Key Color Definitions ...

Page 95: ...re different procedures Be sure to determine which dial codes your system uses to ensure the use of the appropriate procedure for a specific task Default dial codes use the same procedures as flexible dial codes Table 9 Dial Code Table Function Fixed Dial Code REDIAL Flexible Dial Code Customized Dial Code Account Codes 57 8 Alarm Set 22 31 Alarm Clear 23 39 Answer Key 69 Background Music Set Canc...

Page 96: ...n number 723 HK UK or 723 extension number Call Forward No Answer Cancel 12 733 HK UK or 733 extension number Call Forward No Answer Set from another ext 13 743 HK UK or 743 extension number Call Forward No Answer Cancel from another ext 14 753 HK UK or 753 extension number Call Park Hold Answer 63 Call Park Hold 64 771 Call Park Answer Own Ext 65 772 Call Park Answer 0ther Ext 66 773 Call Park Tr...

Page 97: ...nd higher 04 9 Headset Mode 35 Meet Me Answer 30 Message Waiting Callback Cancel 07 5 Message Waiting Callback 08 6 Message and Voice Mail Key 76 extension number Message Waiting Set at Busy Tone 51 Message Waiting Set at Ringback Tone 55 Night 1 27 762 HK UK or 762 Night 2 for Built In Voice Mail messages 28 763 HK UK or 763 Off Hook Voice Announce 70 Paging 29 page group number zone number Progr...

Page 98: ...Ext 01 746 HK UK or 746 Station Lockout Set Other Ext 02 747 HK UK or 747 Station Lockout Cancel Other Ext 03 748 HK UK or 748 Walking TRS Call Barring Station Lockout Security Code Change 04 749 HK UK or 749 Callback Cancellatiion 58 769 HK UK or 769 Zip Mode On Off toggle 73 Direct Call to a PDN Ext 74 766 HK UK or 766 UNA Pickup 77 705 HK UK or 705 Absence Message Code 78 729 HK UK or 729 Netwo...

Page 99: ... International issued June 2000 99 ACD 1 Wrap Key 83 ACD 21 Wrap Key 883 Text Message Send 75 Msg Code No 0 9 Text Message Reply 76 Msg Code No 0 9 Login Key for CTAPI 90 Function Fixed Dial Code REDIAL Flexible Dial Code Customized Dial Code ...

Page 100: ...Appendix A Dial Code List 100 ICX International issued June 2000 ICX 45 750 This page intentionally left blank ...

Page 101: ...menting the Personal Speed Dial PSD numbers that you assign to PSD bins on non display phones When making changes to PSD numbers be sure to record the change in this following table Table 10 Customised PSD numbers assigned to PSD bins PSD Bin Number PSD Number PSD Name 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 ...

Page 102: ...Appendix B Customized PSD Bin Numbers 102 ICX International issued June 2000 ICX 45 750 This page intentionally left blank ...

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