EN52
Troubleshooting
Problem
Cause and Remedy
The massage heads stop
during operation.
If excessive force is applied to the massage heads
during operation, in the interests of safety the massage
heads may stop moving.
→
If all displays and buttons on the controller start to flash, which is
extremely unusual, turn off the power switch, wait for approximately
10 seconds and then turn the power switch on again.
It is not possible to recline
the unit.
The legrest cannot be raised
or lowered.
( All the displays and buttons on
the controller will flash and then
turn off.)
If the unit encounters an obstacle or if excessive force is
exerted on it during operation, in the interests of safety
the unit will come to a stop.
→
When all displays and buttons are flashing and the backrest
or the legrest has stopped, turn off the power of the unit once,
turn“ on” the power again after approximately 10 seconds, and
then operate the unit.
The massage heads do not
come up to the shoulder or
neck.
If your head does not contact the pillow or your back
does not contact the backrest, the shoulder position
may be detected as lower than the actual position
during the body scanning. Sit on the seat in the deepest
position and put your head on the pillow, and then
repeat the operations again from the start.
(EN39)
The height of the left and
right massage heads is
different.
An alternating tapping method is employed, which
means that this phenomenon will naturally occur. There
is nothing wrong with the unit.
(EN47)
Investigate the “Problem” and follow appropriate the “Cause and Remedy” below.
If the problem still exists after following the remedy, contact an authorized service center.
“Heat” massage heads do
not get warm.
is set to Off.
Sense of warmth from the massage heads differs
depending on your body shape, the massage body part,
massage action, clothing, and room temperature.
The“ FOOT HEAT” does not
get warm.
is set to Off.
Sense of warmth from the“ Heat” (heater) section differs
depending on your body shape, the massage body part,
massage action, clothing, and room temperature.
Raise the leg/sole massage section during use so that
soles of your feet touch this section to feel the heat from
the heater section. You can also place a blanket over
your knees and lower legs to feel even warmer.
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