OPERATING INSTRUCTIONS
MCUK001002C8
Section 3
Issue 1
Service Manual
– 13 –
Revision 0
3.11. Important Error Messages
The following table is a list of error messages that may occur during use of the telephone, with a description and suggested
course of action:
3.12. Security Codes
3.13. SIM Personalisation
3.13.1 Introduction
SIM personalisation will limit the use of the telephone to a single SIM, a SIM supplied by one Network/Sub-network/Service
Provider or a SIM purchased by a company (corporation). If a personalised handset contains a SIM that is from a different
source, it will display the message “SIM ERROR” when switched on. This personalisation is sometimes referred to as SIM lock
or SIM latch.
3.13.2 Testing
To test a personalised handset when the user has not supplied the SIM, a SIM configured for test purposes (e.g. test SIM or
soft SIM) should be used. The mobile will recognise that the SIM is for testing purposes only and operate as normal.
Error Message
Explanation / Remedy
Area not Allowed
Roaming in the selected area is not allowed.
Network not Allowed
Roaming with the selected network is not allowed.
Security Failure
The network has detected authentication failure because the SIM is not registered with that network. Contact
the Service Provider.
SIM Blocked
The SIM is blocked because the wrong PUK has been entered ten times. Contact the Service Provider.
SIM Error
The telephone has detected a problem with the SIM. Switch the telephone off and then back on. If the
message does not disappear, contact the Service Provider.
Message Rejected
Store Full
A message has been received but the message store is full. To receive messages, delete some of the currently
stored messages or set messages to automatically clear (Menu: Messages: Parameters: Auto Delete).
PIN2 Invalidated
The PIN2 is blocked permanently because the wrong PUK2 has been entered 10 times. Services controlled by
PIN2 cannot be used. Contact the Service Provider.
Warning Store Full
Continue?
The message area is full. New messages cannot be stored until some of the currently stored messages are
deleted.
Auto Redial List Full
Redial list of unsuccessfully dialled numbers is full. Switch the telephone off and then on again.
Code Type
Number of Digits
Description
Personal
Identification Number
(PIN)
4 to 8
Controls SIM security. Supplied by the service provider.
PIN 2
4 to 8
Controls memory security. Supplied by the service provider.
PIN/PIN 2 Unblocking
Key
(PUK/PUK 2)
8
Used to unblock PIN and PIN 2. A PIN or PIN 2 will become blocked if the
wrong PIN or PIN 2 is entered three times. When the blocked PIN or PIN 2
is unblocked, a new PIN or PIN 2 must be entered. If the wrong PUK or
PUK 2 is entered 10 times, the cursor SIM will be unusable.
Supplied by the
service provider.
Password
4
Controls the call bar function. If the wrong password is entered three
times, this service will be revoked. Supplied by the service provider.
Lock Code
4
Controls telephone security.
Factory set to “0000”.
Summary of Contents for EB-GD93
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