![background image](http://html1.mh-extra.com/html/panasonic/bl-c30a-wireless-802-11-b-g-network-camera/bl-c30a-wireless-802-11-b-g-network-camera_installation-troubleshooting-manual_4100119018.webp)
Installation/Troubleshooting
18
Troubleshooting
Setup Program
fails to complete
successfully.
• Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug
of the AC cord from the outlet, and reconnect it again. Then
set up the camera again following the Getting Started.
• More than 20 minutes have passed, after turning the camera
on.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up the camera again following the
Getting Started.
• Administrator page is displayed, and the setup cannot be
completed.
Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again. Until the setup
is completed, do not press the privacy button on the front of
the camera.
UPnP port
forwarding setup
fails.
• UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
• The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 30 of the
Operating Instructions in the Setup CD-ROM).
• The router does not support UPnP.
Enable port forwarding on your router following the router
manual.
The camera IP
address and port
number have
been forgotten.
• Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
beside the Ethernet (LAN) port. The camera IP address and
port number are shown next to the MAC address.
The password
has been
forgotten.
• Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
Problem
Cause and Remedy