Panasonic BL-C30A - Wireless 802.11 b/g Network Camera Installation/Troubleshooting Manual Download Page 25 | Manualshive

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Installation/Troubleshooting

25

Troubleshooting

[For assistance, please call: 1-800-272-7033]

2.5

About Privacy Mode

Problem

Cause and Remedy

Privacy button
does not work.

• The privacy button is not enabled on the Privacy Mode page.

Enable the privacy button on the Privacy Mode page (see
page 77 of the Operating Instructions in the Setup CD-ROM).

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Summary of Contents for BL-C30A - Wireless 802.11 b/g Network Camera

Page 1: ...ration and accessories included with the camera The Getting Started helps you to easily configure the camera Operating Instructions Included on the Setup CD ROM Operating Instructions explains about o...

Page 2: ...a registered trademark or a trademark of Xerox Corporation in the United States and or other countries Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corpor...

Page 3: ...m com Service 9 1 4 Connecting the Camera to a Router Supporting UPnP 10 1 5 Connecting the Camera to a Router Not Supporting UPnP 11 1 6 Setting Up the Camera Using the MAC Address on the Setup Progr...

Page 4: ...nt where they exit from the unit 8 When you operate the camera the power outlet should be near the camera and easily accessible 9 Do not touch the unit or the AC adaptor during lightning storms 10 Unp...

Page 5: ...nd receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some wireless Cam...

Page 6: ...el is 0 1 watts Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so Hospitals or health care facilities may be using equipment that could be s...

Page 7: ...ly pressure to the pan tilt portion of the camera Any forced movement can damage the internal mechanism Indicator Privacy Button Pyroelectric Infrared Sensor see Getting Started Power on Normal Operat...

Page 8: ...netwkcam for details Ethernet LAN port Serial number S N The MAC address DC IN jack Tripod Mounting Hole Used when installing the camera on a tripod FACTORY DEFAULT RESET Button Resets settings to de...

Page 9: ...you view the camera from the Internet the global IP address is required 2 If you register with the Viewnetcam com service a unique domain name is assigned to the camera The camera automatically send y...

Page 10: ...ng UPnP To allow access from the Internet with a router supporting UPnP follow the procedures shown in the Getting Started Notes In some routers the UPnP feature is disabled by default Enable your rou...

Page 11: ...to a global one Each camera must be assigned a unique port number 1 Access the camera see page 8 of the Operating Instructions in the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Sta...

Page 12: ...all or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC add...

Page 13: ...ubleshooting 13 For assistance please call 1 800 272 7033 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were...

Page 14: ...to the camera follow the procedures below 1 Display the Network page see page 30 of the Operating Instructions in the Setup CD ROM and click Static Then set the unused port number 50000 50050 to the...

Page 15: ...ode or the switch is set to WIRED when trying to connect in the wireless mode Set the switch to the corresponding mode The wireless settings are not identical with those of the router Set the same SSI...

Page 16: ...Indicator continues blinking red The camera may be malfunctioning If you cannot access the camera the camera may be malfunctioning Call our customer call center Indicator lights red The camera is in...

Page 17: ...t the Personal Camera URL on the Viewnetcam com page or at the Camera URL in the DDNS on the Status page Restart the camera and confirm that your registered URL is displayed on their pages Setup Progr...

Page 18: ...ront of the camera UPnP port forwarding setup fails UPnP is disabled on the router Enable UPnP on the router following the router manual The camera is turned on before the router is turned on Turn the...

Page 19: ...in Problem Cause and Remedy Wireless communication does not work Signal strength is weak Change the location of the camera or get rid of the obstacle around the camera SSID and Encryption setting of t...

Page 20: ...s the Internet directly see page 103 of the Operating Instructions in the Setup CD ROM The camera is malfunctioning The connection type is wrong see page 33 of the Operating Instructions in the Setup...

Page 21: ...ing camera access Set the router to allow access to the camera seeing the router manual for details You are accessing the camera with an IP address for local camera access Access the camera with the g...

Page 22: ...is product Use Internet Explorer by Microsoft A gray screen is displayed The camera is in privacy mode Press the privacy button on the front of the camera see page 7 or disable the privacy mode loggin...

Page 23: ...in the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers The object is dark Make the area around the camera brighter T...

Page 24: ...ending on image resolution image quality network traffic PC performance or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 30 of the O...

Page 25: ...call 1 800 272 7033 2 5 About Privacy Mode Problem Cause and Remedy Privacy button does not work The privacy button is not enabled on the Privacy Mode page Enable the privacy button on the Privacy Mo...

Page 26: ...le is made of glass or acrylic plastic it affects the pyroelectric infrared sensor performance Remove the obstacle in front of the sensor The pyroelectric infrared sensor does not detect a temperature...

Page 27: ...n air conditioner Where there is an obstacle such as glass in front of the camera Where the object is exposed to strong light Near a radio wave emitting device Change the camera location see Getting S...

Page 28: ...rs are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt range i...

Page 29: ...FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a mobile phone The image quality is not set to Mobile Phone on the Image Buffer T...

Page 30: ...er UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Windows Me see page 106 of the Operating Instructions in the Setup CD ROM You can...

Page 31: ...Installation Troubleshooting 31 For assistance please call 1 800 272 7033 Memo...

Page 32: ...Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are liste...

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