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Installation/Troubleshooting
68
Troubleshooting
Problem
Cause and Remedy
The camera
cannot be
accessed in
tunnel mode.
• The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and the VPN
router (see page 57 of Operating Instructions on the Setup
CD-ROM).
• The VPN router is not set correctly.
Set the IKE and IPsec policy on the VPN router correctly (see
page 57 of Operating Instructions on the Setup CD-ROM).
• Either VPN router's SA or camera's SA is not established.
Restart the VPN router and the camera.
E-mail or FTP
transfer cannot
be sent in
transport mode.
• The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and
check that the camera images can be transferred. If they can
be transferred, the IPsec settings were not set correctly. Set
them correctly (see page 54 of Operating Instructions on the
Setup CD-ROM).
• The pre-shared key is not set correctly.
Set the same pre-shared key for the camera, and server (see
page 54 of Operating Instructions on the Setup CD-ROM).
• There is a e-mail server or FTP server within the tunnel mode
network.
Transport mode and tunnel mode cannot be used at the
same time. Cancel the e-mail server or FTP server's IPsec
settings, and communicate using tunnel mode.
• Either server's SA or camera's SA is not established.
Restart the camera.