Operating Instructions
Video
Symptom
Cause and solution
Reference pages
No pictures are displayed or
the pictures are disturbed
• Has the unit been connected properly to the other connected devices?
pages 17 to 23
• If the system is configured in such a way that the picture is also
switched when the unit to be operated is selected, has the correct unit
been selected?
Operating Instructions (PDF)
→ “Selecting the units”
• Has the image signal setting been selected correctly?
Operating Instructions (PDF)
→ “Camera menu items”
→ “BASIC CONFIG”
→ “FORMAT”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “System screen [System]”
→ “Basic setting screen [Basic Config]”
→ “Format”
• Are external sync signals that are supported by the video signal
format which has been set being input?
page 37
The picture is flipped
vertically
• Has the stand-alone (Desktop) installation setting been selected
correctly?
Operating Instructions (PDF)
→ “Camera menu items”
→ “PAN/TILT”
→ “INSTALL POSITION”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “System screen [System]”
→ “Pan/Tilt settings screen [Pan/Tilt]”
→ “Install Position”
Multiple color bands (color
bars) are displayed
• Switch to the camera picture.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
The menu screen is displayed
• Exit the camera menu.
Operating Instructions (PDF)
→ “Basic setup operations”
It is difficult to view the menu
screens
• Depending on the HDMI monitor you are using, you may experience
one or more of the symptoms described below.
• The resolution of the characters in the camera menu displays changes as
the background image changes.
• Depending on the edge enhancement setting established for the monitor,
white lines appear in front of the black shadows of the camera menus.
• Depending on the edge enhancement setting established for the monitor,
the background colors may be superimposed onto the white parts of the
camera menus.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
Operating Instructions (PDF)
→ “Manual shooting”
→ “Manually adjusting the focus”
The subject is not brought
into focus during zooming
when the manual setting is
used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is
higher, and then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects
into focus.
→ In such cases, use the focus at the auto setting.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
Focusing is not possible in
night mode
• Are you shooting with visible light?
→ The focus position is different due to the difference in refractive index
between visible light and infrared light. Wavelengths near 850 nm are
assumed for infrared light in night mode on this unit.
Perform manual adjustment if necessary.
Operating Instructions (PDF)
→ “Manual shooting”
→ “Manually adjusting the focus”
Something is wrong with the
coloring of the pictures
• Activate the ATW (Auto tracking white adjustment) function.
Operating Instructions (PDF)
→ “White balance adjustment”
→ “Auto tracking white adjustment (ATW)”
• In some situations, the proper colors may not be reproduced using the
ATW function.
→ In cases like this, proceed with the white balance adjustment.
Operating Instructions (PDF)
→ “White balance adjustment”
The pictures are too light or
too dark
• Either select the auto setting for the iris or select the manual setting
and adjust the iris manually.
Operating Instructions (PDF)
→ “Manual shooting”
→ “Manually adjusting the iris”
• The pictures may be dark if the analog video signal cables are too
long because this will cause signal attenuation.
– – –
58
Troubleshooting (continued)
