Operating Instructions
Troubleshooting
Operation
Symptom
Cause and solution
Reference pages
No power
• Is the AC cable of the external DC power supply securely connected to
the AC outlet?
– – –
• If the power plug of the external DC power supply connected
properly?
– – –
• Is the LAN cable connected securely to the LAN connector for IP
control <LAN LINK/ACT>?
page 35
• Is the network cable for the PoE++ (IEEE 802.3bt compliant)
compatible power supply device and the unit connected properly?
page 21
• Power may not be supplied if the total power limit is exceeded on
power supply devices that allow connections to multiple PoE++
terminals.
→ For details, refer to the operating instructions for the PoE++ power
supply device.
– – –
• If the unit is connected to the controller, has it been connected
properly?
→ For details, refer to the operating instructions for the controller.
page 18
• When performing operations from a wireless remote control
→ Also refer to the “Cannot operate using the wireless remote control”
item.
– – –
Cannot operate
( common to wireless remote
control, controller)
• Is the power on?
→ If the unit’s status display lamp is off or lights up orange, it means that
the unit’s power is not on.
page 53
• The safe mode function may have been activated.
Operating Instructions (PDF)
→ “Safe mode”
• Have the limiter functions been set?
Operating Instructions (PDF)
→ “Limiters” to “Setting/releasing the
limiters”
• Has the unit you want to operate been selected properly?
Operating Instructions (PDF)
→ “Selecting the units”
Cannot operate using the
wireless remote control
• Have the remote control’s batteries run down or have the batteries
been installed with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote
control is operated near the wireless remote control signal light-sensing
area, it means that the batteries have run down. Replace the batteries.
– – –
• Have the wireless remote control ID settings (CAMERA <1> to <4>)
been set correctly?
page 49
• Is there a fluorescent light or plasma monitor near the unit and, if so,
is the wireless remote control signal light-sensing area exposed to its
light?
page 34
Cannot operate using the
controller
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
page 18
• Has the initial account been set up?
→ If the initial account has not been set up yet, this unit can be recognized
by either AW‑RP150 or AW‑RP60, but they are not able to control it.
page 52
• It may be necessary to upgrade the version of the controller so that
the controller will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro‑av.panasonic.net/en/
– – –
The unit turns in the opposite
direction to the one operated
• Has the stand-alone (Desktop) installation setting been selected
correctly?
Operating Instructions (PDF)
→ “Camera menu items”
→ “PAN/TILT”
→ “INSTALL POSITION”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “System screen [System]”
→ “Pan/Tilt settings screen [Pan/Tilt]”
→ “Install Position”
• The reversal setting may have been established at the controller if the
unit is connected to the controller.
→ For details, refer to the operating instructions for the controller.
– – –
54
