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Panasonic AW-HE60, Operating Instructions Manual

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Panasonic AW-HE60 Operating Instructions Manual Download Page 52

52

Troubleshooting

(continued)

Symptom

Cause and remedial action

Reference 

pages

The images break up

●

●

Convergence of transmission lines or some other factor may be 
making it impossible for the video information to be transmitted 
properly, causing the images to break up.

  Consult with the network administrator.

–––

●

●

The sequence of the video packets may have become rearranged 
as they are transmitted along the transmission line, causing the 
images to break up.

   This symptom can sometimes be avoided by using the same 

internet service provider both at the camera side and personal 
computer side. 
Consult with the network administrator.

–––

The screen goes 
dark when the mobile 
terminal is left 
standing for a while

●

●

Is the power-saving function of the mobile terminal set to ON?

   Turn the power-saving function of the mobile terminal OFF so that 

images are displayed at all times.

–––

Tally lamp fails to light

●

●

Has “Disable” been selected for “Tally Enable”?

   When “Disable” is selected for “Tally Enable,” the camera’s tally 

lamp will be off. Change the setting to “Enable”.

<Operations and 

Settings>

P.50, P.81

The control exercised 
from the remote 
control becomes 
unstable

●

●

Have two or more Android terminals been connected?

   The maximum number of Android terminals which can be 

connected to the unit at the same time is one.

<Operations and 

Settings>

P.101

When multiple web 
browsers have 
been started up and 
H.264 images are 
displayed, multiple 
camera images will be 
displayed in sequence 
in each web browser.

●

●

This trouble may occur with certain combinations of the PC 
display adapter and driver used.

   If this symptom has occurred, first update the driver of the display 

adapter to the most recent version. 
If the trouble persists, take the following steps to adjust the 
hardware accelerator function.

Example: Windows XP

A

  Right-click on the desktop, and select “Properties” from the 

menu displayed.

B

  Click the [Settings] tab on the Display Properties screen, and 

click the [Advanced] button.

C

  Click the [Troubleshoot] tab, and adjust the performance level of 

“Hardware acceleration” to select “None”.

–––

Summary of Contents for AW-HE60

Page 1: ...file on the CD ROM supplied with the unit Operations and Settings The Operations and Settings describes how to operate the unit and how to establish its settings The Operations and Settings is contained as a PDF file on the CD ROM supplied with the unit Adobe Reader is required to read PDF files It can be downloaded from the home page of Adobe Systems Die Bedienungsanleitung in Deutsch ist als PDF...

Page 2: ...ut être téléchargé depuis la page d accueil d Adobe Systems ITALIANO Come aprire i file dei manuali di istruzioni per l uso Se inserendo il CD ROM si apre la schermata di installazione del software interrompere l installazione Aprendo INDEX pdf sul CD ROM viene visualizzato un elenco di manuali di istruzioni per l uso Fare clic sul nome del documento corrispondente al manuale da aprire Per leggere...

Page 3: ...mbling reverse compiling reverse engineering and also exporting in violation of export laws of the software provided with this unit are expressly prohibited Abbreviations The following abbreviations are used in this manual Microsoft Windows 7 Professional SP1 32 64 bit is abbreviated to Windows 7 Microsoft Windows XP Professional SP3 and Microsoft Windows XP Home Edition SP3 are abbreviated to Win...

Page 4: ...the camera 15 Stand alone installation when the mount bracket is going to be used 16 Stand alone installation when the mount bracket is not going to be used 18 When installing the unit on a desktop 18 When mounting the unit on a tripod 18 Connections 19 Connections with an HD monitor 19 Example of an IP connection when connecting the AW HE60S and AW RP50 in a one to one configuration 19 Connection...

Page 5: ...is camera intended for use only with the Mount Bracket enclosed with the unit and Panasonic Direct Ceiling Mount Bracket WV Q105 Use with other apparatus is capable of resulting in instability causing possible injury WARNING Installation should only be performed by qualified installation personnel Improper installation may result in the entire apparatus falling down and causing injury Read this fi...

Page 6: ...rews Minimum withdrawal strength per screw Approx 1 4 kg 3 09 lb Direct mount supplied accessory Approx 0 23 kg 0 51 lb Hanging Desktop M4 screws supplied accessory 4 196 N 20 kgf Ensure that the mounting strength can support a weight that is at least five times the total mass of the equipment including the camera s main unit WV Q105 optional accessory Approx 0 15 kg 0 33 lb For ceiling M4 screws ...

Page 7: ...d from the outlet easily When connecting the AC adaptor to a power outlet on the ceiling or on any other surface where dust may collect wipe off the dust on the power plug at periodic intervals as an anti tracking measure Power switch This unit does not have a power switch The power turns on when its power plug is connected to a power outlet When the power is turned on the pan tilt zoom and focusi...

Page 8: ...the illustration and determine where the unit is to be installed and in which direction it should be mounted Factor in the unit mounting area and include space for the wires extending from its rear panel The asterisk in the illustration marks the position and dimensions of the hole for mounting the mount bracket 130 5 1 8 Space for the wires from the rear panel 290 11 7 16 or more Space for the wi...

Page 9: ...ils etc Note 3 Attach the drop prevention wire Pull out the drop prevention wire from the bottom panel of the unit and engage the end with the wire ring through the hole of the mount bracket hook Pull the drop prevention wire and check that it has been attached securely to the hook Pull out the drop prevention wire and engage it with the mount bracket hook End of hook Drop prevention wire Holding ...

Page 10: ...8 kgf cm Main unit mounting screw M3 screw with flat washer spring washer Status display lamp Approx 15 On the camera main unit Holes x3 used to insert the bottom panel On the mount bracket Protrusions x3 used for inserting the camera Hole for checking the positioning Do not do this work while holding the camera head since doing so may result in malfunctioning of the unit Use only the screws suppl...

Page 11: ...lat washer spring washer Screw for cable cover M3 screw with flat washer spring washer How to secure the AC adaptor cable Loosely secure the cable clamp Fasten the cable clamp Loosely secure the cable clamp in the area shown above Take hold of the strap part slide the cable clamp until it stops moving and then secure it tightly 7 Attach the cable cover Fit the two tabs on the cable cover into the ...

Page 12: ... prevention wire supplied with the WV Q105 to the anchor bolts Mounting the anchor bolts and direct ceiling mount bracket This job is facilitated if the direct ceiling mount bracket is loosely secured to the ceiling panel in one place and the direct ceiling mount bracket and anchor bolts are vertically aligned before the nuts are tightened up 2 First remove the screws which were loosely fastened i...

Page 13: ... approx 2 0 kg 4 41 lb of the camera once it has been installed but also the weight of the L shaped mounting fixture and its supports Use supports that are strong enough to withstand the total weight of the camera once it has been installed and any vibration or other forces to secure the L shaped mounting fixture If the supports are not capable of bearing this weight and forces the unit may become...

Page 14: ...is mounted on the ceiling its nameplate will be upside down The direction of the unit s nameplate can be changed 1 Push in the part indicated by the arrow and pull out the nameplate 2 Change the direction of the nameplate 3 Push the nameplate back into place ...

Page 15: ... power cable video cable and control cable etc 4 Remove the main unit mounting screw used to secure the unit and mount bracket 5 Push the unit A Turn it approximately 15 degrees away from the installed position B and remove it C Main unit mounting screw M3 screw with flat washer spring washer Approx 15 Do not do this work while holding the camera head since doing so may result in malfunctioning of...

Page 16: ...ntion wire 4 Mount the unit Align the position of the hole for checking the positioning with the status display lamp Align the holes on the camera main unit used to insert the bottom panel with the protrusions on the mount bracket used for inserting the camera push the camera to the bracket firmly and rotate the main unit by about 15 degrees in the direction of the arrow Secure the unit to the mou...

Page 17: ... one at either side Tab one at either side Tab one at either side Screw for cable cover M3 screw with flat washer spring washer Screw for cable cover M3 screw with flat washer spring washer Square hole one at either side Cable clamp Strap part How to secure the AC adaptor cable A Loosely secure the cable clamp B Fasten the cable clamp Loosely secure the cable clamp in the area shown above Take hol...

Page 18: ...mounting the unit on a tripod Attach the tripod to the threaded holes for mounting the camera on the camera s bottom panel Place the tripod on a completely flat and level surface Tighten the screws by hand to mount the tripod securely Use screw for mounting the tripod that satisfy the following standard Screw for mounting tripod 1 4 20UNC ISO1222 6 35 mm 4 5 mm to 6 mm 0 18 to 0 24 inches Do not i...

Page 19: ... RP50 in a one to one configuration SIGNAL GND TALLY GPI TO PAN TILT HEAD 5 4 3 2 1 SV POWER ON BOOT NM 12V IN LAN Remote camera control signals HD Integrated Camera AW HE60S Remote Camera Controller AW RP50 Accessory AC adaptor Accessory AC adaptor LAN cable crossover cable Monitor Use a crossover cable for the LAN cable Using the connection settings of the AW RP50 set the unit and remote camera ...

Page 20: ...S camera and using it to control the camera the firmware of the controller must be updated For details consult your dealer Note Multi Interface Cable AW CA20T6G Y PB PR V IN OUT HD SD component output x 1 VBS output x 1 RS 422 interface Use of this cable makes it possible for the component and VBS signals to be output at the same time as the output of the HDMI AW HE60H or SDI AW HE60S signals IP v...

Page 21: ...lt head and camera control signal LAN cable straight cable System TALLY AC Adapter AW PS550 Multi Function Controller AW RP655 Genlock signal generator The AC adaptor provided with the unit is not shown in the above figure RJ 45 relay adapter Multi Interface Cable AW CA20T6G SDI output is supported only by the AW HE60S The multi interface cable AW CA20T6G is needed in order for the control signals...

Page 22: ...ignal Switching hub LAN cable straight cable Compact Live Switcher AW HS50 Monitor 1 Monitor 2 Monitor Monitor LAN cable straight cable Remote Camera Controller AW RP50 The AC adaptor provided with the unit is not shown in the above figure Personal computer IP video display IP video display Wireless access point Mobile terminal SDI output is supported only by the AW HE60S Use a straight cable for ...

Page 23: ...23 Installation Instructions Appearance Unit mm inch R80 R3 5 32 160 6 5 16 85 3 11 32 80 3 5 32 72 2 13 16 166 6 17 32 3 1 8 55 2 3 16 123 4 27 32 175 6 7 8 AW HE60H AW HE60S ...

Page 24: ...ric shock do not expose this equipment to rain or moisture To reduce the risk of fire or electric shock keep this equipment away from all liquids Use and store only in locations which are not exposed to the risk of dripping or splashing liquids and do not place any liquid containers on top of the equipment CAUTION To reduce the risk of fire or electric shock and annoying interference use the recom...

Page 25: ...hese instructions 3 Heed all warnings 4 Follow all instructions 5 Do not use this apparatus near water 6 Clean only with dry cloth 7 Do not block any ventilation openings Install in accordance with the manufacturer s instructions 8 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Do not defeat the safety purpos...

Page 26: ...e risk of fire or electric shock and annoying interference use the recommended accessories only CAUTION In order to maintain adequate ventilation do not install or place this unit in a bookcase built in cabinet or any other confined space To prevent risk of electric shock or fire hazard due to overheating ensure that curtains and any other materials do not obstruct the ventilation CAUTION The main...

Page 27: ...inal use a cable with a ferrite core If your apparatus is supplied with ferrite core s they must be attached on cable s following instructions in this manual 3 Performance level The performance level of the apparatus is equivalent to or better than the performance level required by these standards However the apparatus may be adversely affected by interference if it is being used in an EMC environ...

Page 28: ...ith a screwdriver 2 Replace the fuse Fuse indicates safety information Manufactured by Panasonic Corporation Osaka Japan Importer s name and address of pursuant to EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Read this first For AW HE60HE AW HE60SE continued Note regarding the Power Management function specified under COMMISSION REGULATION...

Page 29: ...U with the equivalent specifications Memory When using Windows 512 MB or more When using Microsoft Windows 7 1 GB 32 bits or 2 GB 64 bits or more When using Mac OS X 2 GB or more Network function 10BASE T or 100BASE TX port x1 Image display function Resolution 1024 x 768 pixels or more Color generation True Color 24 bits or more Supported operating system and Web browser Microsoft Windows 7 Profes...

Page 30: ...EING USED FOR PURPOSES OTHER THAN THE ONE DESCRIBED ABOVE G LOSS OF REGISTERED DATA CAUSED BY ANY FAILURE Network security As you will use this unit connected to a network your attention is called to the following security risks A Leakage or theft of information through this unit B Use of this unit for illegal operations by persons with malicious intent C Interference with or stoppage of this unit...

Page 31: ... IP video output at the same time High degree of compatibility with Panasonic s currently available controllers enabling a flexible system to be put together A maximum of five units can be operated by serial control from one of Panasonic s currently available controllers AW RP655 AW RP555 and AW RP50 The unit can also be used together with the cameras and pan tilt head unit systems currently avail...

Page 32: ...ssories are present and accounted for After removing the product from its container dispose of the power cable cap and packing materials in an appropriate manner CD ROM 1 Operating Instructions Basics Operations and Settings Plug in viewer software nwcv4setup exe Easy IP Setup Software EasyIpSetup exe Mount bracket for installation surface Hanging Desktop 1 page 9 page 16 Main unit mounting screw ...

Page 33: ...ith zooming after setting the focus position at the Tele end where the focusing accuracy is higher However if the distance from the unit to the subject is less than 1 0 meter 3 28 ft the subject may shift out of focus at the Wide end If zooming is performed to the Tele end after having adjusted the focus at the Wide end out of focusing may occur Concerning the zoom position when the power is turne...

Page 34: ...address correctly Do not allow foreign matter to make contact with the rotating parts Otherwise trouble may be caused Self diagnosis function When an abnormal operation caused by the effects of extraneous noise or other factors continues for more than 30 seconds during use the unit s reset operation will automatically be triggered after which the unit will restart After it has started up again the...

Page 35: ...te control signal light sensing areas 45 45 75 75 Wireless remote control signal light sensing area side panel 2 places Wireless remote control signal light sensing area front panel 2 places Top view Back Front The arrows in the figure below show the light sensing directions in which the wireless remote control signals travel Note If the unit is installed near fluorescent lights plasma monitors or...

Page 36: ...l and on either side eStatus display lamp This lights in the following way depending on the status of the unit Orange When the standby status is established Green When the power is on Red When trouble has occurred in the unit Green and blinks twice When a signal matched by the remote control ID has been received from the wireless remote control optional accessory while the power is on Orange and b...

Page 37: ...nals are not output during IP video output nDC IN connector 12V IN Connect the AC adaptor supplied with the unit to this connector to supply the DC 12 V voltage to the unit oCable clamp This is used to hold the cable connection to the DC IN connector and prevent it from becoming disconnected pIR ID switches IRID CAM1 CAM2 CAM3 CAM4 These are used to select the ID of the wireless remote control opt...

Page 38: ...pan tilt buttons and Fordetails referto Setting releasingthelimiters pages 107 to 108 in the Operations and Settings dCAM1 to CAM4 buttons These are used to select the units that are to be operated Once a button has been selected the unit corresponding to the selected button can be operated eSET button If this button is pressed when one of the Manual1 to 3 settings has been selected for Scene on t...

Page 39: ... the setting selected prior to the change will be restored kFOCUS buttons F N These are used to adjust the lens focus manually when the manual setting is established for the lens focus The focus is adjusted in the far using the F button and in the near using the N button lA FOCUS button This is used when automatically adjusting the lens focus mM FOCUS button This is used when manually adjusting th...

Page 40: ...hese units using wireless remote controls set a different remote control ID for each control When using one unit set the remote control ID to CAM1 unless the setting needs to be changed Setting procedure Operate the IR ID switch on the units rear panel and select CAM1 CAM2 CAM3 or CAM4 as the remote control ID See page 37 The IR ID switch settings CAM1 to CAM4 correspond to the CAM1 to CAM4 button...

Page 41: ...he network operations will not be performed properly Set the IP address in such a way that it does not duplicate an existing IP address Do not establish network settings from a multiple number of Easy IP Setup Software programs at the same time for a single camera Similarly do not perform the Auto IP setting operation of the AW RP50 remote camera controller at the same time The IP address settings...

Page 42: ...amera button is clicked the Live screen of the selected camera is displayed This unit does not support an IPv4 IPv6 switching function It supports only IPv4 Notes 4 Input the network items and click the Save button When a DHCP server is being used DNS of the Easy IP Setup Software can be set to Auto This unit does not support the AutoIP connection mode Notes After the Save button is clicked it tak...

Page 43: ...the wireless remote control Have the remote control s batteries run down or have the batteries been installed with their polarities reversed If the status display lamp does not blink even when the wireless remote control is operated near the wireless remote control signal light sensing area it means that the batteries have run down Replace the batteries Have the IR ID switches been set correctly P...

Page 44: ...mething is wrong with the connection to the LAN or that the network at the connection destination is not working properly Check the LAN cable for defective contacts and check the wiring P 20 to 22 Is the power on If the unit s status display lamp is off or if it has lit up orange it means that the unit s power is not being supplied Operations and Settings P 8 Has a valid IP address been set in the...

Page 45: ...fault gateway been set for the unit When the unit and personal computer are connected to different subnets Check out the default gateway that has been set for the unit and then consult with the network administrator Operations and Settings P 89 The settings on the web setting screen are not updated or displayed properly When using Windows Press the F5 key on the keyboard of the personal computer t...

Page 46: ...ersions of stored pages set the radio button ON for Every time I visit the webpage D Click the OK button The unit s ports may be filtered by the firewall or other function of the anti virus software Change the HTTP port number of the unit to a port number which will not be filtered It is not possible to download the setting files Has the file download function been disabled Follow the steps below ...

Page 47: ...xperience one or more of the symptoms described below These symptoms are especially noticeable when any of the SD formats is used This is normal and not indicative of any trouble The resolution of the characters in the camera menu displays changes as the background image changes Depending on the edge enhancement setting established for the monitor white lines appear in front of the black shadows o...

Page 48: ...t of the lens Find a way of optimizing the position of the lighting relative to the position of the unit and install and use the unit in a location where the reflections will not occur Something is wrong with the coloring of the pictures Activate the ATW Auto tracking white adjustment function Operations and Settings P 25 In some situations the proper colors may not be reproduced using the ATW fun...

Page 49: ...ned and the top will become lighter in the next field This is normal and not indicative of any problem The brightness changes cyclically or the colors change and horizontal stripes can be seen passing across the screen These phenomena flicker may occur under the illumination produced by fluorescent lighting mercury bulbs or other types of discharge tubes In cases like this it is recommended that t...

Page 50: ...deos on the Live screen may not be displayed properly Follow the steps below A In Internet Explorer select Tools Internet Options B Click the General tab and click the Settings button in Browsing history C In the Temporary Internet Files and History Settings dialog box under Check for newer versions of stored pages set the radio button ON for Every time I visit the webpage D Click the OK button No...

Page 51: ...teps below to delete the temporary Internet files Cache When using Windows A In Internet Explorer select Tools Internet Options B Click the General tab and click the Delete button in Browsing history C In the Delete Browsing History dialog box set the check box of Temporary Internet files to ON and click the Delete button D Click the OK button When using Mac OS X A In Safari select Safari Empty Ca...

Page 52: ...ally Enable When Disable is selected for Tally Enable the camera s tally lamp will be off Change the setting to Enable Operations and Settings P 50 P 81 The control exercised from the remote control becomes unstable Have two or more Android terminals been connected The maximum number of Android terminals which can be connected to the unit at the same time is one Operations and Settings P 101 When ...

Page 53: ... select Install ActiveX control C A security warning screen is displayed Click the Install I button An unnecessary status bar or scroll bar is displayed on the pop up window A In Internet Explorer select Tools Internet Options B Click the Security tab and click the Custom level button in Security level for this zone C In the Security Settings dialog box set the Enable radio button of Allow website...

Page 54: ...edial action Reference pages The Live screen does not appear as a pop up even when the IP address is input from Safari and the unit is accessed In Safari select Safari Block Pop Up Windows and then remove its check mark Troubleshooting continued ...

Page 55: ...sary to upgrade the version of the controller so that the controller will support the unit INPUT Input connector DC 12 V IN EXT SYNC IN BNC AW HE60S only BBS Black Burst Sync signal supported OUTPUT Video output AW HE60H HDMI HDMI connector HDCP is not supported VIERA Link is not supported AW HE60S SDI Compliant with the SMPTE292M SMPTE259M standards 75 Ω BNC x 1 Specifications common to both mode...

Page 56: ...rs FULL BAR Output format HD 1080 1080 1080 720 59 94p 50p For HDMI model only 59 94i 50i 29 97PsF 25PsF 59 94p 50p SD 480 576 480 576 59 94p For HDMI model only 50p For HDMI model only 59 94i 50i Synchronization system AW HE60H Internal synchronization AW HE60S Internal External synchronization BBS Pan tilt head unit Installation method Stand alone Desktop or suspended Hanging To ensure safety th...

Page 57: ... 2048 kbps 4096 kbps 8192 kbps Supported protocol IPv4 TCP IP UDP IP HTTP RTSP RTP RTP RTCP DHCP DNS NTP SNMP Supported Operating Systems 2 Microsoft Windows 7 Professional SP1 64 bit Microsoft Windows 7 Professional SP1 32 bit Microsoft Windows XP Home Edition SP3 Microsoft Windows XP Professional Edition SP3 Apple Mac OS X v10 5 Apple Mac OS X v10 6 Apple Mac OS X v10 7 Apple iOS 5 1 1 Supported...

Page 58: ...c shutter speed 56 G Gain selection 56 Gamma 56 H HD monitor 19 I Interface cable 11 17 IP address 42 IR ID switches 37 40 L LAN cable 11 17 19 20 21 22 37 M MAC address 42 Main unit mounting screw 10 15 16 32 Mount bracket 8 9 12 16 32 36 Multi Function Controller 20 21 Multi Hybrid Control Panel 20 Multi interface cable 20 21 32 N Nameplate 14 Network Camera View 4 41 O Output format 56 P Plug i...

Page 59: ...59 Memo ...

Page 60: ... of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling Please contact your local authority for further details of your nearest designated collection point Penalties may be applicable for incorrect disposal of this waste in accordance with national le...

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